Title: Sr. Retention Manager Location: San Mateo United States Job Description: Why PlayStation? PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. Sr. Retention Manager San Mateo, CA / Hybrid Join one of the world’s largest and most dynamic gaming subscription services. As part of the PlayStation Plus In-Life Growth team, you will play a pivotal role in bringing to bear the value of our existing customer base. This team is responsible for growing customer lifetime value through outstanding monetization strategies, using a broad range of commercial levers to deepen player engagement and strengthen retention. In this role, you will lead the creation and implementation of the PlayStation Plus retention strategy. You will be responsible for initiatives aimed at lowering churn, growing renewals, and strengthening long-term customer dedication. Success requires strong collaboration—you will work closely with teams across Product, Engagement, Payments, and the wider PlayStation Plus group to deliver unified, effective retention plans. Operating globally, you will apply your deep knowledge of regional behaviors and market trends. You will customize strategies to fit both worldwide goals and local market demands. You will collaborate with partners across Europe, the Americas, and Asia to align priorities, share plans clearly, and ensure smooth implementation. Responsibilities: - Lead, establish, and carry out the international PlayStation Plus retention approach. - Build, launch, and continuously optimize retention initiatives to drive customer lifetime value and reduce churn. - Collaborate across departments including Product, Engagement, Payments, and Acquisition teams to coordinate strategies and implementation. - Manage key retention touchpoints across the customer lifecycle, optimizing renewal and engagement moments. - Leverage data, experimentation, and machine learning models to identify “next best actions” and deliver personalized retention strategies. - Coordinate retention promotional budgets, ensuring strong return on investment across ATL and BTL initiatives. - Communicate retention strategies and performance insights to collaborators at all levels, driving alignment and agreement. - Contribute to global service trading meetings, including reporting and performance tracking of key retention benchmarks. - Proactively identify risks and opportunities, developing mitigation and acceleration plans as needed. - Effective creation and implementation of retention strategies. - Delivery against renewal rate and churn reduction targets. - Innovation and continuous improvement of retention initiatives. - Strength and impact of strategic recommendations and execution plans. - Ability to influence collaborators and drive meaningful change across the business Qualifications: - 6+ years of experience in subscription-based businesses, with at least 4+ years passionate about retention. - Proven track record of developing and accomplishing successful business and growth strategies. - Strong analytical and experimentation skills, with proficiency in Excel and PowerPoint. - Experience bringing to bear data and insights to inform decision-making and optimize performance. - Competence in commercial matters, with an understanding of business economics and market dynamics. - Collaborative approach with experience working across multiple teams and functions. - Strong problem-solving skills and a practical approach. - Creative problem solver with the ability to develop innovative strategies. - Bachelor’s degree or equivalent experience. Preferred: - Experience working in global organizations and across multiple regions. - Familiarity with the gaming industry and/or broader entertainment landscape. LI-SV1 Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $161,100 - $241,700 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Co budeš mít na starost? - Řešení dotazů a problémů zákazníků prostřednictvím všech komunikačních kanálů (omnichannel podpora) se zkušenou podporou zaměstnanců CX - Budujte pozitivní vztahy s obchodníky a zákazníky i obchodními partnery - Aktualizace svých znalostí na denní bázi: standardy podpory CX a provozní postupy - Dodržování postupů zákaznických služeb (např. zpracování a úpravy dat v systémech zákaznických služeb). Tato část popisuje pouze hlavní povinnosti vaší role. Váš přímý manažer definuje celý rozsah vašich úkolů Koho hledáme? - Znalost slovenského a maďarského jazyka - Osobu s vynikajícími komunikačními schopnostmi a vysokou mírou empatie - Zájem o online nakupování a e-commerce prostředí - Schopnost pracovat s více komunikačními kanály - Spolehlivost a zodpovědnost Proč do toho jít s námi? - První 3 měsíce placeného školení - Nabízíme práci na dálku - Dvousměnný provoz v rámci rovnoměrně rozvržené pracovní doby od pondělí do neděle - Čtvrtletní bonus v závislosti na vašich měsíčních výsledcích - Neformální pracovní atmosféra v profesionálním týmu - Skvěle umístěné kanceláře (např. s dobře vybavenými kuchyňkami, parkováním pro kola) a špičkové pracovní vybavení (např. výškově nastavitelné stoly, ergonomické židle, interaktivní zasedací místnosti) - Široký balíček benefitů v cafeterii – sami si vyberete, co využijete (např. zdravotní péče, sportovní balíčky, stravenky, pojištění, nákupní poukazy) - Kurzy angličtiny plně hrazené námi - Rozpočet na vzdělávání, teambuildingové aktivity a interní vzdělávací platforma se školeními na různá témata - Den volna na dobrovolnictví, který můžete využít sami, s týmem nebo s větší skupinou lidí spojených společným cílem - Firemní akce – Spin Kilometry, Family Day, Tučný čtvrtek a mnoho dalších příležitostí, které společně slavíme

Title: CRM Specialist Location: Westwood United States Job Description: At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better. Overview The Specialist, CRM will assist with strategy and execution of retention channels at HEYDUDE. This includes email, SMS and direct mail with an additional focus on bringing GTM campaigns to life. This role will make advancements in segmentation, content, and personalization with the objective of enhancing the customer lifecycle journey and meeting revenue targets. This is a highly collaborative role, partnering with cross-functional teams to meet company goals while maintaining a customer-centric experience and delivering relevant content to the appropriate audience. What You'll Do - Collaboratively build the campaign calendar for your communications channels, ensuring it meets commercials needs and supports brand storytelling priorities - Brief content needs to content creation team, advising on best practices within your channels and meeting regional relevance and nuance - Manage the campaign ops team by briefing in all campaign elements needed for deployment (targeting, content, landing pages, etc.) - QA all campaigns prior to deployment, with ultimate accountability for accuracy and quality - Manage a robust, always-on testing calendar to drive optimizations across CRM channels - Analyze campaign results, drawing insights that drive performance and incrementally improve CLV - Partner with internal data teams to continually improve targeting and measurement capabilities - Own the health and performance of the customer database - Assist in budget forecasting and reporting What You'll Bring to the Table - Bachelor's Degree in Marketing, Communications, Advertising or related field Bachelor's degree - 2+ years digital marketing experience working in a fast-paced environment - Knowledge of website analytics tools - Proven experience in enterprise-level ESPs (SalesForce Marketing Cloud highly preferred) with the ability to make immediate level changes to campaign creative, structure, and scheduling - Proven campaign management experience defining targeting strategies that drive results - Team player with demonstrated ability to work effectively with multiple cross-functional groups - Strong analytical and problem solving skills - Strong project and time management skills - Strong communication skills with the ability to gain alignment and problem solve collaboratively - Takes initiative to generate ideas to drive business and contribute to organizational effectiveness - Results oriented with a bias for action. #heydude The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law. Title: CRM Specialist Salary or Pay Range: $69,000 - $79,000 Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona. This position is eligible to participate in a company incentive program. This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits. The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline. Job Category: Corporate

Role Description We are currently seeking a Senior Oracle Financial Consolidation and Close (FCCS) Specialist (REMOTE) to join our team in Toronto, Ontario (CA-ON), Canada (CA). The FCCS Specialist is responsible for supporting the enterprise financial consolidation, reporting, and close processes through expert-level functional and technical knowledge of Oracle FCCS and/or Hyperion Financial Management (HFM) along with experience working across financial platforms such as Essbase, Hyperion Planning, Oracle Financials and/or Oracle EPM Cloud. This role partners with Finance, Accounting, and IT stakeholders to support, enhance, and optimize existing financial systems and integrations. - Provide day-to-day functional and technical support for Oracle FCCS and/or Hyperion Financial Management (11.x), including metadata management, consolidation rules, workflows, and process monitoring. - Develop and maintain integrations between FCCS/HFM and other Planning applications, Oracle EPM Cloud services, ERP systems, data warehouses, and other enterprise platforms using FDM/FDMEE and/or Oracle ODI including data loads, mappings, validation rules, and error resolution. - Maintain and enhance FCCS/HFM metadata, scenarios, entities, accounts, and intercompany structures. - Troubleshoot consolidation issues, data discrepancies, and financial reporting variances across source systems. - Manage system operations related to the close process, including running consolidations, translations, calculations, and validations. - Collaborate with source system owners to ensure accurate data transfer from ERP systems (e.g., Oracle EBS, or others). - Maintain mapping tables, location setup, import formats, scripts, and load automation schedules. - Develop and maintain financial reports using Oracle Narrative Reporting or Hyperion Financial Reporting (HFR) and Smart View. - Support business users with ad hoc report creation, troubleshooting, and training. - Ensure reporting aligns with corporate accounting policies, financial structures, and audit requirements. - Document issues, enhancements, and process changes following ITIL standards (ServiceNow or similar). - Assist with application lifecycle activities including patches, upgrades, environment refreshes, and service restarts. - Support internal and external audit activities through documentation, controls, and system evidence. - Recommend technology and process improvements that enhance financial operations efficiency. - Work with cross functional teams to automate manual financial workflows using the appropriate tools. Qualifications - Minimum 5 years of experience supporting Oracle FCCS or Oracle Hyperion Financial Management (11.2.x+) with more than two implementations. - Minimum 5 years of experience with Oracle Narrative Reporting or Hyperion Financial Reporting and Smart View (report development, troubleshooting, ad hoc). - 3–5 years of experience with FDMEE/FDM data integrations with more than two FDMEE implementations. - 5 years of strong Knowledge of Oracle ODI and/or other ETL tools. - 5 years of strong understanding of financial accounting, consolidations, intercompany eliminations, FX translation, and period-close processes. Requirements - Serve as a subject matter expert (SME) on FCCS or HFM functionality, Intercompany Matching and Eliminations rules, and Journal Management. - Strong analytical, documentation, and problem-solving skills. - Highly organized and detail-oriented. - Strong communicator able to partner effectively with Finance, IT, and business stakeholders. - Adaptable and proactive, with a continuous improvement mindset. - Comfortable managing multiple priorities in a dynamic environment. - Experience with Oracle ERP and data warehouses like Snowflake. - Experience with other Oracle EPM Cloud applications like PBCS is preferred. - Experience in automation including REST API calls, SQL or EPMAutomate is preferred. - Oracle Hyperion HFM or EPM Cloud FCCS certification is preferred. Company Description NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.