Role Description We are currently seeking a Senior Oracle Financial Consolidation and Close (FCCS) Specialist (REMOTE) to join our team in Toronto, Ontario (CA-ON), Canada (CA). The FCCS Specialist is responsible for supporting the enterprise financial consolidation, reporting, and close processes through expert-level functional and technical knowledge of Oracle FCCS and/or Hyperion Financial Management (HFM) along with experience working across financial platforms such as Essbase, Hyperion Planning, Oracle Financials and/or Oracle EPM Cloud. This role partners with Finance, Accounting, and IT stakeholders to support, enhance, and optimize existing financial systems and integrations. - Provide day-to-day functional and technical support for Oracle FCCS and/or Hyperion Financial Management (11.x), including metadata management, consolidation rules, workflows, and process monitoring. - Develop and maintain integrations between FCCS/HFM and other Planning applications, Oracle EPM Cloud services, ERP systems, data warehouses, and other enterprise platforms using FDM/FDMEE and/or Oracle ODI including data loads, mappings, validation rules, and error resolution. - Maintain and enhance FCCS/HFM metadata, scenarios, entities, accounts, and intercompany structures. - Troubleshoot consolidation issues, data discrepancies, and financial reporting variances across source systems. - Manage system operations related to the close process, including running consolidations, translations, calculations, and validations. - Collaborate with source system owners to ensure accurate data transfer from ERP systems (e.g., Oracle EBS, or others). - Maintain mapping tables, location setup, import formats, scripts, and load automation schedules. - Develop and maintain financial reports using Oracle Narrative Reporting or Hyperion Financial Reporting (HFR) and Smart View. - Support business users with ad hoc report creation, troubleshooting, and training. - Ensure reporting aligns with corporate accounting policies, financial structures, and audit requirements. - Document issues, enhancements, and process changes following ITIL standards (ServiceNow or similar). - Assist with application lifecycle activities including patches, upgrades, environment refreshes, and service restarts. - Support internal and external audit activities through documentation, controls, and system evidence. - Recommend technology and process improvements that enhance financial operations efficiency. - Work with cross functional teams to automate manual financial workflows using the appropriate tools. Qualifications - Minimum 5 years of experience supporting Oracle FCCS or Oracle Hyperion Financial Management (11.2.x+) with more than two implementations. - Minimum 5 years of experience with Oracle Narrative Reporting or Hyperion Financial Reporting and Smart View (report development, troubleshooting, ad hoc). - 3–5 years of experience with FDMEE/FDM data integrations with more than two FDMEE implementations. - 5 years of strong Knowledge of Oracle ODI and/or other ETL tools. - 5 years of strong understanding of financial accounting, consolidations, intercompany eliminations, FX translation, and period-close processes. Requirements - Serve as a subject matter expert (SME) on FCCS or HFM functionality, Intercompany Matching and Eliminations rules, and Journal Management. - Strong analytical, documentation, and problem-solving skills. - Highly organized and detail-oriented. - Strong communicator able to partner effectively with Finance, IT, and business stakeholders. - Adaptable and proactive, with a continuous improvement mindset. - Comfortable managing multiple priorities in a dynamic environment. - Experience with Oracle ERP and data warehouses like Snowflake. - Experience with other Oracle EPM Cloud applications like PBCS is preferred. - Experience in automation including REST API calls, SQL or EPMAutomate is preferred. - Oracle Hyperion HFM or EPM Cloud FCCS certification is preferred. Company Description NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Role Description Our client in the accounting sector seeks a detail-oriented and experienced Financial Information Processing Specialist to join their team remotely. - Process high volumes of financial transactions, including accounts payable, accounts receivable, and journal entries - Perform bank and general ledger reconciliations - Prepare accurate financial reports (balance sheet, income statement, cash flow) - Analyse financial data to identify discrepancies and trends - Maintain and update financial records and accounting systems - Assist with internal and external audit preparation - Ensure compliance with financial regulations and reporting standards - Collaborate with the team to resolve issues and improve processes - Provide general financial administrative support Qualifications - Several years of experience in financial processing, bookkeeping, or accounting - Strong working knowledge of QuickBooks Online (or similar) – essential - Excellent attention to detail and strong organisational skills - Ability to work independently and meet deadlines - A formal accounting qualification is advantageous but not essential - AAT Level 4 or a relevant degree is beneficial - Training provided on VAT and compliance Requirements - Due to the high volume of applications received, only suitable candidates who meet the criteria of this vacancy will be contacted.

Sr. Specialist, Customer Advocacy and Resources Education Country: United States of America It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Sr. Specialist, Customer Advocacy and Resources Education is responsible for working with auto loan customers through various communication channels, who are experiencing long term hardships due to life circumstances, illness, bereavement, or other unforeseen circumstances. Based on past actions and future need of the customer, s/he will take a consultative approach in assisting them with personalized solutions to assist with their current auto loan. A successful CARE Team member will balance active listening, have empathy for our customers most in need of assistance, and be able to relate back how the resources we provide will impact their loan. The goal of the CARE Team is to ensure that we advocate and support customers most in need of assistance and provide education to help them get back on track and achieve their financial goals. - Communicate in an empathetic manner while obtaining all required information and provide exemplary customer service in a consultative fashion, whether over the phone, through email or other means of virtual communication. - Evaluate information provided by a customer to determine the best course of action. - Apply detailed knowledge of available loan modification and assistance tools and eligibility to provide the most appropriate solution to the customer. - Break down complex concepts in a manner that the customer can understand and check for customer understanding when explaining current account standing – concepts include, but are not limited to simple interest, loan modification, payment allocation, etc. - Thoroughly document the conversation and highlight key takeaways. - Act as primary point of contact for the customer once they are enrolled in a CARE Team aligned progra What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Bachelor's Degree or equivalent work experience: - Preferred. - 3+ Years Customer Advocacy or Service - Required. - 3+ Years Background in a consultative field or education role, such as educators, customer advocates, counselor, social worker, relationship manager, retention specialist, legal assistant, or similar backgrounds. - Preferred. - Strong interpersonal and communication skills to build trustworthy relationships with poise, tact and diplomacy. - Ability to analyze conflict and provide recommendations and/or resolutions to mitigate/resolve customer issues. - Ability to quickly build rapport with customers and get to root of conflict. - Ability to identify unique solutions that meets the customer’s needs within the confines of their individual circumstances. - Excellent customer service skills including an ability to follow-up to ensure closure of issues. - Demonstrates strong knowledge of auto loan products and account modification tools and services. - Ability to analyze conflict and provide recommendations and/or resolutions to mitigate/resolve customer issues. - Ability to maintain poise under pressure. - Excellent communication skills, both verbal and written forms. - Ability to multitask and work within multiple applications. - Ability to change direction as more information is provided. - Ability to take accurate notes and navigate computer applications, while speaking to customer over the phone. - Strong problem solving and critical thinking skills. Certifications: - No Certifications listed for this job. It Would Be Nice For You To Have: - Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. - Experience in Microsoft Office products. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $45,750.00 USDMaximum: $79,000.00 USD We Value Your Impact: Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

The Director, Fleet Operations & Customer Performance is a senior leader responsible for driving growth, customer retention, and operational excellence across a marketplace of fleet services. This role owns the end-to-end customer performance strategy, translating customer needs into scalable operational execution while ensuring service consistency, financial performance, and long-term customer value. The Director serves as the voice of the customer internally, partners closely with Sales, Operations and Product, and leads teams accountable for delivering measurable outcomes across maintenance, asset lifecycle management, and connected services. This role balances strategic leadership with hands-on operational oversight, ensuring that customer growth and retention objectives are embedded into day-to-day execution. Responsibilities: - Define and execute a customer performance and retention strategy aligned to enterprise growth objectives. - Identify growth opportunities through performance insights, customer feedback, and operational data. - Partner with Sales, Operations, and Technology to support customer onboarding, expansion, and renewal efforts. - Lead executive-level customer relationships, including QBRs, escalations, and strategic planning sessions. - Own operational outcomes across fleet maintenance, asset lifecycle management, and connected vehicle services. - Establish and govern KPIs, scorecards, and performance management rhythms tied to customer commitments and financial outcomes. - Ensure consistent execution across teams, service providers, and internal operation groups through root cause analysis and continuous improvement. - Drive corrective action plans for performance gaps and service risks. - Act as the primary advocate for customer needs across Operations, Technology, Data Analytics and Marketing. - Translate customer feedback into operational improvements, technology enhancements, and service design changes. - Serve as a senior liaison between customers and internal stakeholders to resolve systemic issues and improve satisfaction. - Lead and develop senior managers and client-facing teams responsible for customer performance. - Build a culture of accountability, continuous improvement, and customer-centric decision making. - Set clear expectations, performance goals, and development plans for leadership and frontline teams. - Develop multi-year operational and customer performance roadmaps aligned with enterprise strategy. - Improve workflows, scalability, and efficiency through process redesign and technology adoption. - Partner with Technology and Analytics teams to enhance visibility into events and customer driven metrics. Qualifications: Minimum qualifications include: - Bachelor's degree and 10 years' related experience. The right candidate could also have a different combination, such as a master's degree and 8 years' experience; a Ph.D. and 5 years' experience; or 14 years' related experience - 5+ years of people leadership experience - Strong executive presence with the ability to influence senior internal and external stakeholders. - Advanced proficiency in data-driven decision making (Excel, dashboards, performance analytics). - Ability to interact with internal and external business partners supporting corporate policy, standards, processes and procedures - Proven ability to lead people, set and achieve goals, and manage within defined corporate budgets - Ability to demonstrate a consultative approach to customer needs and interpret feedback to develop business cases - Demonstrated success implementing performance management frameworks, KPIs, and scorecards at scale. - Experience representing operations in customer-facing growth, renewal, and escalation discussions. - Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment - Strong customer service and organization skills required - Works well in a team environment by supporting departmental initiatives and goals and developing future leaders - Provide excellent communication skills, both written and verbal - Ability to sit or stand for prolonged periods of time - Ability to perform repetitive data entry tasks, manual dexterity - Ability to travel up to 25% of the time Preferred qualifications include: - Fleet or maintenance management experience preferred USD 148,500.00 - 247,500.00 per year Compensation: Compensation includes a base salary in the range of $148,500.00 - $247,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.