• Serve as a frontline representative for customers by answering product and service questions via phone and the Zendesk support ticket system • Troubleshoot and resolve customer issues by identifying root causes, determining appropriate solutions, and following through to resolution • Provide clear, empathetic communication to ensure customers feel heard, supported, and confident in the outcome • Recommend potential product or service enhancements by gathering customer feedback and analyzing recurring needs • Assist with the creation and distribution of customer training tools and resources • Collaborate with teammates and contribute to a supportive, service‑driven team culture

Company Description Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here. Job Description The Associate Product Consultant is responsible for providing high quality customer care to create a positive experience for consumers. This role requires the ability to work in a fast-paced environment that entails the management of inbound calls, emails from customers when they have product and warranty questions. This is a remote role. Regular hours are Monday through Friday from 8am to 5pm. - Deliver exceptional customer experiences, enhancing the reputation of FBIN products through professional, empathetic, and solution‑focused interactions—especially with customers who may be upset, frustrated, or dissatisfied. - Manage a high volume of inbound calls, calmly de‑escalating emotional situations while accurately identifying customer issues and providing clear, effective resolutions for product and technical support. - Use technology and internal systems to assist consumers with product identification, troubleshooting, and guiding them through repair or installation processes with patience and clarity. - Confidently apply high school–level mathematics, including decimals, fractions, percentages, and basic calculations, to support product measurements, specifications, troubleshooting steps, and warranty or pricing discussions. - Resolve challenging consumer situations by actively listening, demonstrating empathy, and ensuring positive outcomes for both the customer and FBIN. - Meet or exceed daily performance targets related to call quality, call handling, productivity, and adherence to all processes and procedures. - Accurately document customer interactions, product details, calculations, and troubleshooting actions to ensure thorough and efficient record‑keeping. Qualifications - High School diploma or equivalent required. - 2 years experience in a contact center or other fast-paced customer service environment required. - Excellent professional communication skills required, both verbal and written - Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus - Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation - Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork - Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy PREFERRED QUALIFICATIONS: - Associate’s or Bachelor's degree is preferred - Prior ERP (SAP, Oracle, etc.) experience preferred Additional Information Fortune Brands believes in fair and equitable pay. The starting salary for this role is : $37,000 USD annually (17.79 per hour). In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com. Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins. All your information will be kept confidential according to EEO guidelines. - Department: Customer Service

• Support the daily operation and administration of the e-learning system (LMS). • Provide first and second-level support to users, including learners, trainers, and administrators. • Resolve functional and technical issues in coordination with IT teams and system vendors. • Monitor system performance, availability, and ensure stable service delivery. • Support system updates, releases, and configuration changes. • Assist in gathering business requirements and translating them into system enhancements. • Support incident management, change requests, and service requests related to the LMS. • Coordinate with technical teams for system integrations (APIs, SSO, HR systems, etc.). • Support course setup, user enrollment, learning content uploads, and platform configuration.

Werde Teil unseres wachsenden Teams an der Schnittstelle von Nachhaltigkeit und Digitalisierung! Wir wachsen weiter und möchten unser Expert*innen-Team mit Persönlichkeiten verstärken, die Erfahrung in der Verpackungstechnik oder Nachhaltigkeitsmanagement mitbringen und Lust haben, die Zukunft aktiv mitzugestalten. Wer wir sind Unser Start-up Packaging Cockpit entwickelt ein innovatives Software-Tool zum Management von Verpackungen – mit dem Fokus auf den Evaluierungen von Nachhaltigkeitsfaktoren wie Recyclingfähigkeit und Ökobilanzierung. Damit leisten wir einen entscheidenden Beitrag zur digitalisierten und nachhaltigen Verpackungsindustrie und bringen die Kreislaufwirtschaft im Verpackungsbereich einen großen Schritt voran. Begleite uns auf unserer Mission, die Verpackungswelt nachhaltiger, smarter und zukunftsfähiger zu machen! Zur Verstärkung unseres Teams suchen wir eine*n Junior Packaging & Sustainability Support (w/m/d). Zur Erweiterung unseres Teams suchen wir eine lernbereite, strukturierte Persönlichkeit, die uns im Tagesgeschäft unterstützt und sich fachlich im Bereich Verpackungen, Nachhaltigkeit und Softwarelösungen entwickeln möchte. Aufgaben Diese Aufgaben erwarten dich - Unterstützung unseres Support‑Teams bei fachlichen und operativen Anfragen - Pflege, Aufbereitung und Datenmapping von Verpackungs‑ und Nachhaltigkeitsdaten - Unterstützung bei der Vor- und Nachbereitung fachlicher Kund*innentermine - Recherche zu fachlichen Themen rund um Verpackungen, Nachhaltigkeit und Regulierung - Erstellung und Pflege von Newslettern und kundenrelevanten Informationsaufbereitungen - Zusammenarbeit mit internen Teams bei laufenden Software‑ und Prozessentwicklungen (z. B. Software Testing) Qualifikation Das bringst du mit - Abgeschlossene Ausbildung oder Studium (z. B. Nachhaltigkeit, Umwelt, Verpackung, Abfallwirtschaft, Wirtschaft o. Ä.) oder vergleichbarer Hintergrund - Hohe Lernbereitschaft und Interesse an Verpackungen, Nachhaltigkeit und digitalen Lösungen - Der Kontakt mit Kund:innen bereitet dir Freude – du bist geduldig, empathisch und lösungsorientiert - Selbstständige, strukturierte Arbeitsweise und Freude daran, Verantwortung zu übernehmen - Freude am Austausch mit KundInnen und ein grundsätzliches Verständnis für gute Kundenkommunikation - Analytisches Denken und sorgfältiger Umgang mit Daten - Sehr gute Deutsch- und Englischkenntnisse - Sicherer Umgang mit digitalen Tools (MS Office, Erfahrung mit JIRA, Confluence und Datenstrukturen ein Plus) Benefits Das bieten wir dir - Spannende Einblicke in einen stark wachsenden, zukunftsrelevanten Markt - Die Möglichkeit, dein Wissen im Verpackungs‑ und Nachhaltigkeitsbereich gezielt aufzubauen - Die Chance, die Weiterentwicklung des Packaging Cockpits aktiv mitzugestalten - Ein motiviertes und engagiertes Team - Flexible Arbeitszeitgestaltung (Gleitzeit) und bis zu 100% Homeoffice - Flache Hierarchien, ein kollegiales Umfeld und Raum für eigene Ideen - Teil eines Netzwerks an der Schnittstelle von Wissenschaft, Wirtschaft und Software zu sein Für diese Position ist ein Ausmaß von 40 Wochenstunden vorgesehen, aber nicht unbedingt erforderlich. Das kollektivvertragliche Mindestgehalt in Österreich beträgt EUR 2.534,74 brutto monatlich. Abhängig von der facheinschlägigen Berufserfahrung besteht die Bereitschaft zur Überbezahlung. Wir stecken gerade in einer spannenden und innovativen Phase und suchen nach Verstärkung, um diese Phase mit uns mitzugestalten. Interessiert? Dann freuen wir uns auf Deine Bewerbung und Deinen Start bei uns!