About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube. Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Customer Success Manager Summary: The Customer Success Manager is responsible for the day to day management of assigned customer accounts. This includes working closely with sales teams, professional services, technical support, sales operations, and product management to understand and resolve customer issues. This position focuses on championing customer-centric solutions and outcomes in support of developing customer relationships that promote retention and loyalty. You will have a strong understanding of customers’ business and technical objectives and success criteria and the ability to identify and articulate how Delinea supports achievement of customers’ strategic goals. What You’ll Do - Be the client advocate and product specialist for assigned customers. - Develop and implement scalable methods for communicating best practices to customers. - Identify at-risk accounts and take appropriate action and/or escalate as needed. - Conduct proactive outreach to anticipate customer needs, provide timely guidance, and strengthen engagement before issues arise. - Coordinate resources by identifying, updating, and organizing the necessary materials and support to ensure successful project execution. - Work with professional services, technical support, and regional sales teams to ensure smooth onboarding of new customers. - Regularly monitor customer health and communicate results with regional sales, support, and renewals teams. - Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders. - Work closely with customers on renewal during the Customer Journey for optimal retention. - Create direct relationships with sales teams to drive expansions. - Review client requests with technical support, product management, and regional sales teams and escalate as necessary. - Schedule and conduct regular reviews with customers and communicate results. - Develop, prepare, and nurture customers for advocacy. - Be responsible for ongoing customer communication regarding introductions, announcements (e.g., upcoming features & products), and events such as user conferences and webinars. What You'll Bring: - BA/BS preferred or equivalent experience - 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer - Knowledge of privilege access management and cybersecurity best practices - Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level - Ability to understand high level technical aspects of products, provide business and technical solutions to help customers optimize use of solutions - Competency with Salesforce and Customer Success Management platforms - Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment - Excellent verbal and written communication skills Bonus if you Have: - Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. Why work at Delinea? - We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. - We invest in people who are smart, self-motivated, and collaborative. - What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success: - Spirited - We bring energy and passion to everything we do - Trust - We act with integrity and deliver on our commitments - Respect - We listen, value different perspectives, and work as one team - Ownership - We take initiative and follow through - Nimble - We adapt quickly in a fast-changing environment - Global - We embrace diverse people and ideas to drive better outcomes We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.

• Define and operationalize the end-to-end customer journey, including onboarding, adoption, value realization, renewal, and expansion • Ensure customers derive maximum value from their investment, including full platform utilization and achievement of business outcomes • Standardize success plans, business reviews, and engagement models across the CSM team • Establish and evolve customer health scoring frameworks and lifecycle playbooks • Oversee customer advisory boards, executive engagement strategies, and advocacy programs • Own and drive Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and churn targets • Partner closely with internal teams to support renewals, upsell, and cross-sell opportunities • Forecast retention and expansion performance with accuracy • Identify trends in customer data (usage, adoption, health) to proactively mitigate risk and drive growth • Ensure alignment between CSM activities and revenue outcomes • Lead, mentor, and scale a team of Customer Success Managers and related roles • Set clear performance expectations aligned to KPIs such as retention, adoption, and customer engagement • Coach team members on account strategy, executive engagement, and value-based upselling • Build a culture of accountability, collaboration, and continuous improvement • Manage team capacity, segmentation, and coverage models • Develop and execute the Customer Success strategy aligned with company goals • Build and optimize scalable processes, tools, and playbooks to improve efficiency and consistency • Create and operationalize programs such as customer risk management and lifecycle engagement models • Monitor dashboards and reporting to ensure performance against targets • Continuously evaluate and improve internal workflows and cross-functional processes. • Partner with Product leadership to deliver customer feedback, influence roadmap, and improve product adoption • Align with Sales leadership on account handoffs, renewal strategies, and expansion planning • Collaborate with Support leadership to ensure timely resolution of customer issues and improve customer experience • Work with Marketing leadership on customer storytelling, references, and advocacy initiatives • Build and maintain relationships with senior stakeholders across key accounts • Act as an escalation point for complex customer issues, ensuring timely and effective resolution • Lead executive business reviews and strategic account planning sessions • Develop deep expertise in customer challenges and map Korbyt solutions to business outcomes

Title: Principal Clinical Specialist, CRM - Manhattan, NY Location: United States - New York - Manhattan Job Description: Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with a high employer contribution · - Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position is a field-based position based in Manhattan, NY in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats. What You’ll Work On Under general direction, the CRM Product Support Specialist provides comprehensive engineering, sales, educational, and technical support. This role responds to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM (Cardiac Rhythm Management) products. Key Responsibilities: - Clinical Interface: Acts as a senior clinical interface between the medical community and the business. - Relationship Building: Demonstrates the ability to build and sustain credible business relationships with customers and share product expertise accordingly. - Comprehensive Support: Provides engineering, sales, education, and clinical support in response to field inquiries on an as-needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends, and players while providing regional case coverage. - Training and Education: Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals. - Sales Support: Provides additional back-up support to Cardiac Rhythm Team in the following areas: - Sales support - Regional training seminars - Clinical studies/data collection - Trouble Shooting - New product in-service training to physicians, nurses and sales representatives - Mentors and provides leadership for less experienced Clinical Specialists - Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management. Required Qualifications - Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience. - 7+ years of related experience or a program certification from an accredited cardiac training program. - Must have certifications in CRM products. - IBHRE certified. - Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures. - Familiarity with cath lab and operating room procedures and protocol - Demonstrate advanced knowledge of cardiac pacing systems. - Must apply engineering skills and abilities to interpret and solve complex clinical problems. - Must possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities. Additionally, must be able to meet deadlines effectively. - Must be detail-oriented and capable of working independently. - Must be able to collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals. Additionally, must be capable of managing multiple assignments simultaneously and efficiently. - Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software, for tasks such as graphics, word processing, databases, and authoring programs, to develop presentation materials. Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews. The base pay for this position is – In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: CRM Cardiac Rhythm Management LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: MEDICAL SURVEILLANCE: SIGNIFICANT WORK ACTIVITIES: Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

• Empower organizations to unleash the full potential of their people through a seamless, tech-enabled onboarding experience that blends human connection, smart automation, and measurable impact. • Own a diverse book of business across enterprise, mid-market, and coach/partner segments, serving as the primary point of contact and trusted advisor throughout the customer lifecycle • Build deep, multi-threaded relationships with HR leaders, L&D professionals, People Operations teams, and executive sponsors to understand their business priorities and organizational challenges • Act as a strategic consultant who maps Cloverleaf’s capabilities to customers’ existing workflows from onboarding programs and leadership development tracks to manager enablement, performance cycles, and engagement strategies • Develop and execute tailored success plans anchored to measurable business outcomes: reduced time-to-productivity, stronger collaboration scores, improved 360 feedback results, and more • Drive land-and-expand growth within each account: start with deep adoption in an initial team or use case, then leverage that success to expand into new business units, stakeholder groups, and initiatives • Collaborate cross-functionally with Implementation Specialists, Support, Sales, and Product to ensure seamless handoffs, resolve issues quickly, and relay customer feedback that shapes the roadmap