• Define and operationalize the end-to-end customer journey, including onboarding, adoption, value realization, renewal, and expansion • Ensure customers derive maximum value from their investment, including full platform utilization and achievement of business outcomes • Standardize success plans, business reviews, and engagement models across the CSM team • Establish and evolve customer health scoring frameworks and lifecycle playbooks • Oversee customer advisory boards, executive engagement strategies, and advocacy programs • Own and drive Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and churn targets • Partner closely with internal teams to support renewals, upsell, and cross-sell opportunities • Forecast retention and expansion performance with accuracy • Identify trends in customer data (usage, adoption, health) to proactively mitigate risk and drive growth • Ensure alignment between CSM activities and revenue outcomes • Lead, mentor, and scale a team of Customer Success Managers and related roles • Set clear performance expectations aligned to KPIs such as retention, adoption, and customer engagement • Coach team members on account strategy, executive engagement, and value-based upselling • Build a culture of accountability, collaboration, and continuous improvement • Manage team capacity, segmentation, and coverage models • Develop and execute the Customer Success strategy aligned with company goals • Build and optimize scalable processes, tools, and playbooks to improve efficiency and consistency • Create and operationalize programs such as customer risk management and lifecycle engagement models • Monitor dashboards and reporting to ensure performance against targets • Continuously evaluate and improve internal workflows and cross-functional processes. • Partner with Product leadership to deliver customer feedback, influence roadmap, and improve product adoption • Align with Sales leadership on account handoffs, renewal strategies, and expansion planning • Collaborate with Support leadership to ensure timely resolution of customer issues and improve customer experience • Work with Marketing leadership on customer storytelling, references, and advocacy initiatives • Build and maintain relationships with senior stakeholders across key accounts • Act as an escalation point for complex customer issues, ensuring timely and effective resolution • Lead executive business reviews and strategic account planning sessions • Develop deep expertise in customer challenges and map Korbyt solutions to business outcomes

Title: Principal Clinical Specialist, CRM - Manhattan, NY Location: United States - New York - Manhattan Job Description: Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with a high employer contribution · - Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position is a field-based position based in Manhattan, NY in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats. What You’ll Work On Under general direction, the CRM Product Support Specialist provides comprehensive engineering, sales, educational, and technical support. This role responds to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM (Cardiac Rhythm Management) products. Key Responsibilities: - Clinical Interface: Acts as a senior clinical interface between the medical community and the business. - Relationship Building: Demonstrates the ability to build and sustain credible business relationships with customers and share product expertise accordingly. - Comprehensive Support: Provides engineering, sales, education, and clinical support in response to field inquiries on an as-needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends, and players while providing regional case coverage. - Training and Education: Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals. - Sales Support: Provides additional back-up support to Cardiac Rhythm Team in the following areas: - Sales support - Regional training seminars - Clinical studies/data collection - Trouble Shooting - New product in-service training to physicians, nurses and sales representatives - Mentors and provides leadership for less experienced Clinical Specialists - Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management. Required Qualifications - Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience. - 7+ years of related experience or a program certification from an accredited cardiac training program. - Must have certifications in CRM products. - IBHRE certified. - Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures. - Familiarity with cath lab and operating room procedures and protocol - Demonstrate advanced knowledge of cardiac pacing systems. - Must apply engineering skills and abilities to interpret and solve complex clinical problems. - Must possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities. Additionally, must be able to meet deadlines effectively. - Must be detail-oriented and capable of working independently. - Must be able to collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals. Additionally, must be capable of managing multiple assignments simultaneously and efficiently. - Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software, for tasks such as graphics, word processing, databases, and authoring programs, to develop presentation materials. Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews. The base pay for this position is – In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: CRM Cardiac Rhythm Management LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: MEDICAL SURVEILLANCE: SIGNIFICANT WORK ACTIVITIES: Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

• Empower organizations to unleash the full potential of their people through a seamless, tech-enabled onboarding experience that blends human connection, smart automation, and measurable impact. • Own a diverse book of business across enterprise, mid-market, and coach/partner segments, serving as the primary point of contact and trusted advisor throughout the customer lifecycle • Build deep, multi-threaded relationships with HR leaders, L&D professionals, People Operations teams, and executive sponsors to understand their business priorities and organizational challenges • Act as a strategic consultant who maps Cloverleaf’s capabilities to customers’ existing workflows from onboarding programs and leadership development tracks to manager enablement, performance cycles, and engagement strategies • Develop and execute tailored success plans anchored to measurable business outcomes: reduced time-to-productivity, stronger collaboration scores, improved 360 feedback results, and more • Drive land-and-expand growth within each account: start with deep adoption in an initial team or use case, then leverage that success to expand into new business units, stakeholder groups, and initiatives • Collaborate cross-functionally with Implementation Specialists, Support, Sales, and Product to ensure seamless handoffs, resolve issues quickly, and relay customer feedback that shapes the roadmap

As a member of the ShipBob Team, you will... - Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. - Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. - Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. Location: Remote - India Role description: As a Merchant Success Manager (MSM), you will join ShipBob’s growing Merchant Success team that is responsible for understanding the unique strategic needs of our Small and Medium-sized Business (SMB) merchants and delivering value to help facilitate their growth and success. You will be a strategic partner and trusted advisor to a portfolio of ShipBob's merchants and will build solid partnerships through a variety of communication methods, including regular proactive health checks, strategic quarterly business reviews, phone, and email correspondence to ensure a positive business impact. This role reports to the Manager/Sr. Manager of Merchant Success. You will: - Support merchants in achieving success by assisting them in growing their businesses. - Serve as a supply chain consultant for ShipBob’s merchants, and educate them on effective use of our dashboard and sharing best practices to help - Optimize their fulfillment and logistics strategies - Collaborate with internal ShipBob teams to deliver value to merchants. - Contribute to the outcomes of merchant partnerships, including identifying and mitigating potential risks. - Act as a feedback conduit to gather and relay merchant insights to help drive continuous improvements in ShipBob’s products and services. What you'll do: - Quickly learn ShipBob’s products and industry to support merchant success, helping demonstrate how our solutions drive customer value and return on investment. - Begin building trusted relationships with merchants, acting as their advocate within ShipBob by listening to their needs and sharing feedback internally to contribute to customer success. - Support the growth and management of a portfolio of approximately 30-35 merchants, assisting in onboarding, adoption, and retention efforts. The size and complexity of the portfolio may vary based on merchant size, business needs and growth trajectories. - Create and implement dynamic account plans that include ShipBob deliverables and provide recommendations that align to a merchant’s business objectives - Support renewals and upsells by clearly demonstrating value and return on investment, encouraging wider use of key ShipBob features - Help spot and address customer issues early, supporting the development of risk mitigation efforts to reduce churn. Respond swiftly to customer concerns and turn challenges into opportunities to build trust. - Achieve key performance indicators (KPIs): - Support merchant retention and growth by assisting in the identification of at-risk accounts and contributing to churn prevention strategies. Monitor key metrics such as Net Promoter Score (NPS), health score and work with your manager to implement initiatives aimed at improving customer satisfaction and loyalty. - Assist in driving mutual success for merchants and ShipBob by promoting the adoption of key features and services. Expansion opportunities are tracked using a points system, where higher-value opportunities earn more points. - Support merchant satisfaction by delivering attentive service and helping maintain positive sentiment, with NPS feedback reviewed on a quarterly basis to guide continuous improvement. - Contribute to a positive team culture by actively participating in knowledge sharing and promoting best practices to enhance team performance and customer satisfaction. - Additional duties and responsibilities as necessary. What you’ll bring to the table: - Proven experience (3+ years) in customer success, account management, or sales within eCommerce, retail-tech, SaaS, or logistics industries - especially with customers in North America, EMEA, and Australia. Familiarity with 3PL, retail B2B, WMS, or omnichannel fulfillment is a strong advantage. - Keen perceptive intelligence coupled with active listening skills to assess merchant needs and drive solutions to meet those needs. - Demonstrated ability to communicate effectively in English through oral, written, and in-person mediums. - Ability to build new relationships with senior business owners and executive stakeholders. - Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants. - Demonstrate strong organizational and time management skills by effectively balancing multiple customer accounts, prioritizing tasks, and consistently meeting deadlines - A bachelor's degree is required at minimum. - Proficiency in applications like MS Office is a requisite and knowledge of Atlassian Jira, Salesforce, Power BI are a plus. Perks & Benefits: - Medical, Term & Accidental Insurance - All Purpose Leave (casual & sick time): 12 days - Earned Leave: 15 days - Public Holiday: 12 days - Generous Maternity & Paternity Leave - Quarterly Wellness Day - Work From Home Allowance - See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) #LI-PN1 We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.