Wir sind auf der Suche nach einer/einem Freelancer*in im Bereich Kundenbetreuung für administrative und telefonische Aufgabenfelder. Aufgaben - Bearbeitung von Kundenmails via Ticketsystem - Pflege und Nachverfolgung von Bestandskunden - Telefonischer Support - Bearbeitung von Kundenakten Qualifikation - Deutsch als Muttersprache - PC Kenntnisse (Basis) - vollausgestattetes Home-Office Büro (Tisch, Stuhl, Internet, Laptop oder PC, Headset mit Noise-Cancelling) - Motivation und Leistungsbereitschaft - leistungsstarke Internetverbindung Benefits - attraktives monatliches Gehalt (750,00€ - 850,00€) - 100% Home Office - Arbeitszeiten zwischen 08:00 - 17:00 Uhr (deutsche Uhrzeit) - maximal 40h von MO-FR (Wochende FREI) - 20 Urlaubstage + alle deutschen Feiertage frei - regelmäßige Coachings in verschiedenen Bereichen - Wenn du gerne in einem jungen, dynamischen Team arbeitest, bist du bei uns an der richtigen Stelle.

• Create, manage, and maintain tickets in project management software (knowledge of JIRA / MS Project or an equivalent project management tool will be advantageous) • Orchestrate day-to-day activities – preparation of onboarding checklists, follow-ups on tickets, setting client expectations and tracking reports • Prioritize and manage multiple jobs with strong attention to detail • Responsible for Delivery Tracking through completion to ensure project tasks are completed on time and team members understand actions required • Display a team approach and ensure communication between all departments including Delivery, Product, Account, Engineering and Client Success – anticipating problems and offering solutions • Over a period of time, gain thorough knowledge of our products / clients’ systems and procedures for tracking jobs; ensure internal team adheres to client requests accurately and in a timely manner • Trouble shoot client / internal issues / inquiries as needed – take first pass before directly assigning to teams • Appropriately escalate concerns and issues as needed to Senior Client Success Manager • Organize and maintain the folders per client team guidelines and work closely with the various teams to ensure all client communications and documents are stored properly • Conduct basic data analytics on data gathered in project management tool (JIRA) to identify key metrics like average turnaround time, clients asking most questions etc… • Support account teams in preparing & maintaining licenses / TPAs and other legal / compliance documentation with utmost attention to detail • Provide administrative support wherever applicable (including but not limited to in-person team meetings, expense reporting, calendaring etc…)

• Plan, move, and track tasks in conjunction with internal teams and clients • Create, manage, and maintain tickets in project management software • Orchestrate day-to-day activities – preparation of onboarding checklists, follow-ups on tickets, setting client expectations • Prioritize and manage multiple jobs with strong attention to detail • Ensure project tasks are completed on time

• Own the end-to-end relationship with assigned instructors throughout their engagement with ELVTR. • Build strong, trust-based relationships by understanding instructor motivations, constraints, and preferred communication styles. • Proactively identify and resolve potential issues before they impact course delivery or instructor satisfaction. • Manage all instructor-related escalations, including scheduling changes, course structure concerns, compensation questions, and delivery risks. • Monitor instructor engagement and flag early signs of disengagement or potential dropout. • Develop and maintain a strong external network of industry experts within relevant subject areas, including attending virtual events and tracking key voices in the market. • Review course landing pages, sales materials, and promotional content to ensure alignment with the instructor’s expertise and positioning. • Track course performance and provide structured feedback to sales and internal teams to address gaps in messaging or product understanding.