Why Join Omnicell? At Omnicell, you’ll have the opportunity to make a direct impact on how pharmacies and health systems deliver patient centered care. As a Customer Success Manager, you’ll build trusted relationships with large enterprise partners, help them maximize value from EnlivenHealth’s solutions, and influence outcomes that support safer, smarter medication management. You’ll collaborate across Product, Operations, Marketing, IT, and Technical Support while partnering directly with senior pharmacy and retail leaders. If you thrive in a fast paced, customer driven environment where your expertise shapes stronger patient engagement and business results, this is the role for you. What You’ll Do Purpose: Drive customer value, retention, and growth by serving as a strategic advisor and advocate for your assigned partners. As a Customer Success Manager, you will champion customer outcomes by ensuring optimal adoption of EnlivenHealth solutions, enabling pharmacy partners to improve patient engagement, workflow efficiency, and revenue. Key Responsibilities • Drive retention and expansion within assigned enterprise accounts by understanding partner goals and aligning solutions that help them achieve measurable business outcomes. • Lead successful rollouts of EnlivenHealth solutions by partnering cross functionally with Operations, Product, Marketing, Training, and other internal teams. • Build deep, trusted relationships with pharmacy leaders—from store level managers to Directors, VPs, and C Suite stakeholders—understanding their strategic priorities and organizational needs. • Maintain a steady communication cadence, sharing adoption insights, usage trends, customer sentiment, and opportunities for deeper engagement. • Identify advocacy opportunities such as testimonials, case studies, and reference participation. • Serve as the customer sponsor, coordinating internal support, ensuring timely resolution of issues, and escalating when needed to remove roadblocks. • Provide the voice of the customer to influence product enhancements, roadmap discussions, and value messaging. • Deliver compelling presentations including Quarterly Business Reviews, annual strategic account reviews, solution demonstrations, and site visits. • Partner with Sales, IT, Finance, Support, and cross functional teams to clarify requirements, set expectations, negotiate timelines, and drive accountability for customer deliverables. • Achieve assigned goals for revenue retention, growth, reference ability, and strategic account planning. Who You Are Minimum Qualifications • Associate degree or 3+ years of relevant Omnicell experience. • 3+ years in Customer Success, Account Management, Relationship Management, or similar customer facing roles. • Experience managing large enterprise customers with complex operating environments. • Strong communication skills and exceptional organization, attention to detail, and follow through. • Demonstrated ability to build trust, mitigate churn, and drive renewals and customer engagement. • Ability to learn, understand, and communicate technical concepts and solution capabilities. Preferred Qualifications • Bachelor’s degree. • 5+ years managing customer or account relationships in a SaaS environment. • 2+ years working in retail pharmacy (store leadership or vendor management), preferably with patient engagement or communication solutions. • Basic Salesforce proficiency. • Strong analytical and problem solving skills, including the ability to deliver ROI insights. • Proven ability to manage multiple projects simultaneously while prioritizing effectively. • Self motivated, adaptable, and comfortable working in a fast changing environment. • Experience identifying new business opportunities and building relationships to deepen customer value. How You’ll Elevate at Omnicell Success at Omnicell is grounded in our Elevate Behaviors. As a Customer Success Manager, you will: • Collaborate – Partner closely with pharmacy leaders and internal cross functional teams to drive aligned business outcomes. • Inspire – Influence customer stakeholders, lead strategic conversations, and inspire confidence in EnlivenHealth solutions. • Develop – Continuously grow your market, product, and technical expertise while supporting customer and team capabilities. • Execute – Deliver operational excellence with clear priorities, ownership of outcomes, and consistent follow through. • Impact – Advocate for innovation, challenge the status quo, and proactively shape solutions that enhance customer experience and value. Work Conditions • Remote (home office environment) • Travel: ~15–20% • Physical Requirements: Sitting, standing, walking, typing Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”   Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.  Our guiding principles inform everything we do:  - As Passionate Transformers, we find a better way to innovate relentlessly.  - Being Mission Driven, we consistently deliver on our promises.  - Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.  - Understanding that Relationships Matter creates synergies that yield the greatest benefits for all. - Intellectually Curious, eager to think deeper to learn and improve. - In Doing the Right Thing, we lead by example in ALL we do.  We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all. Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com. At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.

Qui sont-ils ? 🚀 Accompagner les entrepreneurs pour qu’ils réussissent. Aujourd'hui je vais te raconter une histoire, celle de Dougs, Dougs, c’est avant tout une histoire humaine, c’est la rencontre de Véronique, Sarah et Patrick, experts-comptables et de Florent, ingénieur. C’est une société disruptive qui réinvente sans limite l’accompagnement des entrepreneurs. Dougs, c’est bien plus qu’un cabinet d’expertise comptable. Avec une équipe de plus de 90 ingénieurs et 270 professionnels des métiers (experts comptables et avocats), Dougs, c’est une société qui bouscule les codes. En 2023, notre vision a pris une nouvelle envergure avec une levée de fonds de 25 millions d'euros. Demain ? Nous allons bâtir une équipe de 500 passionnés partageant nos valeurs : Simple, Professionnel, Enthousiaste, Fantastique, Efficience totale, Voir grand. C'est par une approche innovante et révolutionnaire de la comptabilité et de l’entrepreneuriat que Dougs change la donne pour plus de 36 000 entrepreneurs. Alors, prêt à faire partie de l'aventure ? Descriptif du poste 🚀 Ton quotidien ? Sous la responsabilité de Maria, tu seras amené à : - Être le lien quotidien entre les clients et les équipes du cabinet - Participer à l’assistance des nouveaux clients pour la prise en main et l’aide sur notre application - Veiller à la bonne activation des comptes clients et suivre leurs mises à jour - Réaliser des échanges quotidiens avec les clients par téléphone, chat et mail - Participer chaque semaine aux stand-up, facilitant l’échange entre les membres des différentes équipes. Concrètement, ce sera toi qui feras faire “WAHOU” à tous nos clients ! Profil recherché 🚀 Et toi dans tout ça ? Titulaire d'un BTS Assistant de gestion PME/PMI, tu as au moins un an d'expérience dans des tâches similaires, tu aimes le contact client, et tu as envie d'un poste où on ne s'ennuie jamais, alors tu es la bienvenue chez Dougs ! Oui, nous sommes une entreprise un peu particulière, dans laquelle règne une bonne ambiance et une culture du bien être et de l’évolution. Tu as peur de t’ennuyer ? Malheureux/malheureuse, tout le monde est très polyvalent chez Dougs et ça c’est cool ! Précisions du poste : Dans nos locaux, en télétravail partiel ou à 100 %, tout est possible ! Les locaux se situent à Bron collé à Lyon. Facilement accessible en transport en commun, arrêt de tram T5 Parc du Chêne, Bus 52, Bus ZI7… Bref de quoi faire… Adresse : 32 rue du 35ème régiment d’aviation 69500 Bron Poste ouvert aux personnes en situation de handicap Type d'emploi : Temps plein, CDI Rémunération : 25 600,00€ par an Déroulement des entretiens - 1er entretien visio avec un membre de l'équipe Talent - 2ème entretien visio avec Ludivine, Manager Squad Facturation ou Sophie, Manager Squad Client et Grégoire, Lead Service Client - Prise de décision

• Deliver outstanding customer support via phone calls, chats, and emails; • Address customer inquiries (check-ins, access issues) and resolve incidents (e.g., A/C issues, neighbour complaints); • Assist with support ticket backlog and ensure timely resolutions; • Build strong and lasting customer relationships; • Keep up with evolving tools and technology; • Handle sensitive customer data with care and security; • Apply the latest and greatest customer happiness practices; • Maintain deep understanding of client solutions and meet KPI; • Support internal teams to resolve operational challenges.

• Deliver outstanding customer support via emails, chats and calls; • Follow internal procedures and SOPs; • Collaborate with internal teams to ensure efficient issue resolution; • Handle sensitive customer data with care and security; • Apply the latest and greatest customer happiness practices; • Maintain deep understanding of client solutions and meet KPI; • Communicate with developers and cross-functional specialists.