• Deliver outstanding customer support via phone calls, chats, and emails; • Address customer inquiries (check-ins, access issues) and resolve incidents (e.g., A/C issues, neighbour complaints); • Assist with support ticket backlog and ensure timely resolutions; • Build strong and lasting customer relationships; • Keep up with evolving tools and technology; • Handle sensitive customer data with care and security; • Apply the latest and greatest customer happiness practices; • Maintain deep understanding of client solutions and meet KPI; • Support internal teams to resolve operational challenges.

• Deliver outstanding customer support via emails, chats and calls; • Follow internal procedures and SOPs; • Collaborate with internal teams to ensure efficient issue resolution; • Handle sensitive customer data with care and security; • Apply the latest and greatest customer happiness practices; • Maintain deep understanding of client solutions and meet KPI; • Communicate with developers and cross-functional specialists.

• Deliver outstanding customer support via emails, chats and calls; • Follow internal procedures and SOPs; • Collaborate with internal teams to ensure efficient issue resolution; • Handle sensitive customer data with care and security; • Apply the latest and greatest customer happiness practices; • Maintain deep understanding of client solutions and meet KPI; • Communicate with developers and cross-functional specialists.

Image Processing Supervisor Location: United States - Florida Category Labor, Manufacturing, and Light Industrial Job Type Full time Job Description: Image Processing Supervisor Req number: R7533 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Image Processing Supervisor ready to take us to the next level! If you have experience providing training and support to team members and are looking for your next career move, apply now. Job Description We are looking for an Image Processing Supervisor to provide training and support to team members to enhance their skills and ensure departmental goals are achieved. This position will be full-time and remote. The schedule will be Monday through Friday, 3:30 PM EST to 12:00 AM EST. What You'll Do - Responsible for the management and oversight of a data processing team - Manage team performance and monthly Key Performance Indicators - Documentation and root cause analysis of data processing errors and report findings to higher management for systemic resolution - Responsible for performing administrative and reporting duties as assigned to support operational efficiency and team objectives - Lead by example to perform all job functions in compliance with established performance measures - Provide training and support to team members to enhance their skills and ensure departmental goals are achieved - Conduct regular quality checks and performance reviews to maintain high standards of accuracy and efficiency - Facilitate a collaborative work environment that encourages feedback and continuous improvement What You'll Need Required: - High school diploma or equivalent required - Minimum of five years of supervisory experience in data entry or a related field where performance was measured by accuracy - Proficient in basic PC skills and familiar with data entry standards - Demonstrated ability to lead a productive team and maintain a hardworking environment - Strong data entry skills (minimum of 20 wpm) with excellent attention to detail - Superior written, oral, and interpersonal communication skills - Proven decision-making skills with the ability to act as a role model in the department - Reliable and stable work history with the ability to self-manage and adapt to remote work conditions - Must be a resident of Florida - Ability to pass a background check and drug screen - Must have access to a reliable internet connection and a cell phone - Possession of a valid Driver's License - Comfortable with conducting interviews remotely and managing a remote team Physical Demands - Ability to perform essential job functions in compliance with ADA, federal, state, and local standards - Predominantly sedentary work with occasional mobility required for attending meetings or managing the team - Frequent use of computer, mouse, keyboard, and monitor, with the ability to perform repetitive tasks efficiently Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries. $27.76 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.