About Eve Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong. Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter. What You'll Do: - Lead and Develop a High-Performing Enterprise Team: Manage and coach 5-6 Enterprise CSMs who each carry 20-25 accounts, providing regular coaching, pipeline reviews, and career development to elevate individual and team performance. - Carry a Strategic Book of Business: Own 5-10 of Eve’s most strategic customer relationships as a player-coach, modeling the standard for enterprise engagement and maintaining deep relationships with senior law firm stakeholders. - Own Enterprise Methodology Execution: Ensure your team delivers a structured, repeatable engagement model that drives measurable adoption and value realization across enterprise accounts. - Orchestrate Cross-Functional Delivery: Coordinate Enterprise CSMs, AI Outcome Managers, and Integration Engineers on complex deployments and new product launches to deliver high-quality outcomes on time. - Protect the Balance Between Delivery and Strategy: Ensure implementation and onboarding work does not crowd out proactive relationship management and expansion activity. You own the prioritization framework that keeps both moving forward. - Drive Enterprise Renewals: Own the renewal strategy for your segment using a 12-month motion that includes QBRs, executive business reviews, stakeholder mapping, and ROI documentation to protect and grow enterprise ARR. - Identify and Execute Expansion: Surface and drive expansion opportunities including deeper adoption across practice areas and attach rates on add-on products, generating qualified pipeline and partnering with Sales on commercial motions. - Build Scalable Processes: Develop repeatable frameworks for enterprise onboarding, health monitoring, and risk intervention that your team can execute consistently as the segment grows. What We're Looking For: - Enterprise Team Leadership: Proven ability to hire, coach, and retain a team of senior individual contributors who manage complex, high-value customer relationships. - Delivery-Oriented Mindset: You understand that enterprise customer success is equal parts strategy and execution. You’ve built or run motions where your team owned the full customer journey from implementation through long-term value realization. - Strategic Account Management: Deep experience managing six- and seven-figure accounts with long sales cycles, multiple stakeholders, and outcomes that require organizational change management. - Cross-Functional Coordination: Comfortable orchestrating across product, engineering, and go-to-market teams to deliver complex customer outcomes on time and at quality. - Communication and Executive Presence: Can present confidently to C-suite stakeholders at law firms and internally to senior leadership, translating technical progress into business impact. - Data-Driven Decision Making: Uses health scores, usage data, and leading indicators to prioritize team effort and intervene on at-risk accounts before they become escalations. Preferred Qualifications: - 6+ years in Customer Success, Account Management, or Post-Sales Leadership with at least 2-3 years managing a team of 5+ in a B2B SaaS environment. - Experience at a consumption-based or usage-based SaaS company where customer value is driven by adoption depth and breadth rather than seat count. - A background in high-touch, services-oriented customer success where your team owned implementation, training, and ongoing value delivery. Experience in legal tech is a strong plus. - Track record of managing enterprise accounts with demonstrated success in retention, expansion, and executive relationship building. - Experience leading teams that do on-site customer engagement including implementations, workshops, or training programs that require travel and in-person delivery. - You’ve owned accounts where the real work was changing workflows and habits, not just driving feature adoption. Your best outcomes came from organizational change, not just onboarding. Benefits 💰 Competitive Salary & Equity 💹 401(k) Program with Employer Matching ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚗 Commuter Benefits* 🧑‍💻 Autonomous Work Environment 🖥️ Workplace Setup Reimbursement 🏠 Telecomm Stipend 🏝 Flexible Time Off (FTO) + Holidays 🚀 Quarterly Team Gatherings 🥪 In office Perks* *In office employees only Eve Legal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to your recruiter. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Woe with our most strategic customers to drive time to value from their ServiceNow investments. You will collaborate with key CEG stakeholders on the ground and across the company, to help organize and orchestrate the resources and activities to drive the degree of operational rigor, transformation maturity, and customer intimacy required at these strategic customers. lead and drive multiple Expert Service engagements, ensuring on-time, on-budget delivery of solutions to achieve customer business outcomes. You will help define strategic goals and then be the key point of communication and coordination to ensure we deliverthe delivery team, keeping the project on track by establishing and maintaining governance forums, mitigating risks and issues, and driving rapid and effective decision-making, escalating issues as required. The ultimate goal is to drive the successful adoption of the ServiceNow platform to the customer's most critical business goals. Job Responsibilities - Translate ServiceNow capabilities into clear narratives aligned with the customer's strategic priorities, while defining shared transformation goals and adoption roadmaps that support business expansion and operational objectives. - Lead creation of a unified approach on delivering on the transformation at our most strategic customers - across CEG and other teams (Impact, Expert Services, Now Next AI, Now Next CRM, etc.) to ensure a one ServiceNow operational and organizational interface for delivery and ongoing governance. - Rightsize the delivery approach to balance across adoption, time to value, program risk, and governance. - As needed - Coach and mentor CEG team members to execute effectively across transformation programs at our most strategic customers - Influence, support and provide thought leadership to the customer during times of ambiguity or conflict. - Collaborate with the Account Team, partner and customer to understand the customer and the engagement; including business challenges, key stakeholders, issues and business value being delivered. - Support Business Development efforts for ongoing growth at these strategic accounts. Qualifications To be successful in this role you have: - 12 years progressive experience as part of a professional services organization. - Hands on experience leading and delivering transformation programs at scale, at G1000 organizations - Proven ability to orchestrate across multiple transformation workstreams, instill operational rigor in progam delivery and governance, incorporate relevant measures for early risk detection and mitigation. - Effectively navigate internal and external stakeholders to build coalitions around transformation programs - Adept at executive story telling and messaging, aligning strategic business outcomes with technical milestones - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Ability to travel up to 50%. - Creative, high energy, entrepreneurial spirit with comfort running initiatives and program independently within a 'start-up paced' environment. - Demonstrated success driving complex issues through analysis and resolution. . - ServiceNow certification in aligned workflow. - Expert in integrating AI tools to optimize workflows, drive strategy, and deliver business value through platforms like ServiceNow. - Skilled in ethical AI use, technical translation, and stakeholder engagement across both technical and executive audiences. - Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Title: Customer Success Manager, Academia & Government Location: R186- Ann Arbor R166-Alexandria R244-Kansas City R243-Tempe USA - Philadelphia, PA Job Description: Clarivate is seeking an energetic Customer Success Manager (CSM) to join our global Customer Success team within our Academia & Government segment. In this role, you will retain and grow existing business by proactively partnering with customers across the Academia & Government segment to drive measurable value from Clarivate solutions. You will build trusted, long-term relationships by deeply understanding customer goals, applying industry and product expertise, and supporting desired business outcomes. Leveraging strong attention to detail, you will identify early indicators of account risk, proactively mitigating issues and escalating to leadership as needed to ensure customer success and satisfaction. About You – experience, education, skills, and accomplishments… - Bachelor’s Degree required - 5+ years of experience in Customer Success, Account Management, or a related role, supporting customers within academic libraries, government, higher education, K–12, public libraries, or publishing environments It would be great if you also had… - Master’s degree (MLIS) - Ability to effectively interact at all levels of an organization and secure delivery of commitments - Experience using a Customer Success software platform (Salesforce.com, Gainsight, etc.) - Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan - Ability to pick up insights within customer conversations and connect them to goals, customer success criteria, products or services defined in the role What will you be doing in this role?... - Relationship Building: Establish and maintain strong, long-term relationships with customer stakeholders. - Customer Retention: Proactively engage with customers to ensure their ongoing satisfaction loyalty, and trust. - Customer Insights: Gather and analyze customer feedback to inform customer success plans, improve product and service delivery. - Risk Management: Identify potential risks and implement strategies to mitigate them. - Cross-Functional Collaboration: Work closely with internal teams to align efforts and deliver a cohesive customer experience. - Growth Support: Uncover growth opportunities by identifying alignment between customer needs and product offerings About the Team Our A & G Customer Success team sits within the Revenue organization. Our team is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals. What we do matters to librarians who need smoother paths to fulfilling their missions to help students, faculty, and researchers think forward. Hours of Work - 40-50/week supporting customers in the CST time zone - Hybrid work environment commutable to one of our US office locations in Ann Arbor, MI; Philadelphia, PA; Kansas City, KS; Tempe, AZ or Alexandria, VA #CB #LI-hybrid At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Sr. Partner Success Manager at Coupa: We are looking for an experienced Success Manager to lead and manage relationships with Coupa partners in the assigned region. This strategic role focuses on developing partner capabilities, aligning business plans with Coupa’s growth strategy, and ensuring partners are fully enabled to deliver and sell world-class solutions. The ideal candidate has a strong background in software consulting, partner development, and procurement technology. What You'll Do: - Lead the selection, onboarding, activation and growth of implementation partners in collaboration with Partner Business Managers . - Develop and implement partner-specific business plans focused on training, delivery capabilities, and pipeline development aligned with regional and vertical strategies. - Build and maintain executive relationships with partners to accelerate their ability to position, sell, and deliver Coupa solutions. - Educate partners on Coupa’s delivery methodology to ensure alignment with expert services and staffing practices. - Create partner scorecards, incorporating feedback for continuous improvement and performance management. - Act as the primary liaison between partners and internal Coupa teams (Professional Services, Sales, Marketing, Product & Technology, and Finance). - Collaborate with Partner Business Managers and practice leads to plan resource capacity and drive pipeline growth. - Facilitate regular communication with partners to address project issues, enablement requirements, and documentation needs. - Ensure partner readiness to transact with Coupa, including managing master service agreements (MSAs), hour submission processes, and invoicing. - Promote cross-border collaboration among global partners to foster resource sharing and delivery consistency. - Align regional partner enablement strategies with sales and services objectives. - Regularly review and optimize the partner ecosystem to ensure strategic alignment and high-quality delivery. What You Will Bring to Coupa: - Bachelor’s degree in business or related field. - 5+ years of experience in software implementation, pre-sales, or partner development in procurement technology. Knowledge of Coupa solution stack and Procurement domain expertise experience is an advantage. - Experience of Management Consulting / System Integrator practice workings (e.g. capability building, training, developing GTM offerings, market expansion, industry verticals, cross-selling, delivery oversight) - Experience working in Middle East region, knowledge of local culture and language is a plus - Customer-facing levels of professionalism with strong communication and presentation skills, - Ability to build and nurture effective stakeholder relationships internally and externally - Proven leadership and team-building abilities with a collaborative, results-driven mindset. - Ability to manage multiple priorities and deliver in a fast-paced environment. Take initiative and ownership to improve internal processes and drive to results Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.