Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Sr. Partner Success Manager at Coupa: We are looking for an experienced Success Manager to lead and manage relationships with Coupa partners in the assigned region. This strategic role focuses on developing partner capabilities, aligning business plans with Coupa’s growth strategy, and ensuring partners are fully enabled to deliver and sell world-class solutions. The ideal candidate has a strong background in software consulting, partner development, and procurement technology. What You'll Do: - Lead the selection, onboarding, activation and growth of implementation partners in collaboration with Partner Business Managers . - Develop and implement partner-specific business plans focused on training, delivery capabilities, and pipeline development aligned with regional and vertical strategies. - Build and maintain executive relationships with partners to accelerate their ability to position, sell, and deliver Coupa solutions. - Educate partners on Coupa’s delivery methodology to ensure alignment with expert services and staffing practices. - Create partner scorecards, incorporating feedback for continuous improvement and performance management. - Act as the primary liaison between partners and internal Coupa teams (Professional Services, Sales, Marketing, Product & Technology, and Finance). - Collaborate with Partner Business Managers and practice leads to plan resource capacity and drive pipeline growth. - Facilitate regular communication with partners to address project issues, enablement requirements, and documentation needs. - Ensure partner readiness to transact with Coupa, including managing master service agreements (MSAs), hour submission processes, and invoicing. - Promote cross-border collaboration among global partners to foster resource sharing and delivery consistency. - Align regional partner enablement strategies with sales and services objectives. - Regularly review and optimize the partner ecosystem to ensure strategic alignment and high-quality delivery. What You Will Bring to Coupa: - Bachelor’s degree in business or related field. - 5+ years of experience in software implementation, pre-sales, or partner development in procurement technology. Knowledge of Coupa solution stack and Procurement domain expertise experience is an advantage. - Experience of Management Consulting / System Integrator practice workings (e.g. capability building, training, developing GTM offerings, market expansion, industry verticals, cross-selling, delivery oversight) - Experience working in Middle East region, knowledge of local culture and language is a plus - Customer-facing levels of professionalism with strong communication and presentation skills, - Ability to build and nurture effective stakeholder relationships internally and externally - Proven leadership and team-building abilities with a collaborative, results-driven mindset. - Ability to manage multiple priorities and deliver in a fast-paced environment. Take initiative and ownership to improve internal processes and drive to results Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

Zur Verstärkung unseres Teams suchen wir zum nächstmöglichen Zeitpunkt eine engagierte stellvertretende Leitung für den Bereich Abrechnung und Prozessmanagement. In dieser Schlüsselrolle arbeitest du eng mit der Leitung zusammen und übernimmst Verantwortung für die Weiterentwicklung und Steuerung unserer Abrechnungsprozesse über mehrere Standorte hinweg. Deine Rolle bei uns:Du bist nicht nur fachliche Ansprechperson, sondern gestaltest aktiv Strukturen, Prozesse und Strategien rund um die medizinische Abrechnung in einem wachsenden Praxisverbund. Ihre Aufgaben: - Unterstützung und Vertretung der Leitung im operativen und strategischen Tagesgeschäft - Steuerung und Weiterentwicklung der Abrechnung (GKV / PKV) über mehrere Standorte hinweg - Fachliche Führung und Unterstützung der Teams sowie zentrale Ansprechperson für komplexe Fragestellungen - Sicherstellung einer korrekten, fristgerechten und gesetzeskonformen Abrechnung - Analyse, Optimierung und Standardisierung von Abrechnungs- und Prozessabläufen - Begleitung von Digitalisierungs- und Transformationsprojekten im Abrechnungsumfeld - Kommunikation mit internen und externen Schnittstellen (z. B. Krankenkassen, KVen, Prüfstellen) - Erstellung von Auswertungen, Reportings und Entscheidungsgrundlagen für die Geschäftsführung - Mitwirkung am Controlling von Leistungskennzahlen, Umsätzen und Abrechnungsqualität - Entwicklung von Strategien für neue Leistungen und deren Abbildung in der Abrechnung Ihr Profil: - Erfolgreich abgeschlossenes Studium im Bereich Public Health, Gesundheitsökonomie, Gesundheitsmanagement oder einem vergleichbaren Studiengang – alternativ eine abgeschlossene Ausbildung im Gesundheitswesen mit entsprechender Zusatzqualifikation - Idealerweise erste Erfahrung in Führungsaufgaben sowie im Projekt- und Prozessmanagement - Vorzugsweise praktische Kenntnisse in der medizinischen Abrechnung (GKV und/oder PKV sowie relevanten gesetzlichen Rahmenbedingungen) - Kommunikationsstärke, Teamfähigkeit und ein souveränes Auftreten - Ausgeprägtes Prozessverständnis und Freude daran, Strukturen aktiv zu gestalten - Hohe Eigenverantwortung, unternehmerisches Denken und eine ausgeprägte Hands-on-Mentalität - Analytische, strukturierte Arbeitsweise sowie eine hohe Zahlenaffinität - Interesse daran, sich fachlich kontinuierlich weiterzuentwickeln und Verantwortung zu übernehmen Du hast Lust, Dinge voranzubringen, Verantwortung zu übernehmen und die Abrechnung in einem modernen Verbund im großen Ganzen mitzugestalten? Dann freuen wir uns auf deine Bewerbung.

**What You’ll Do** - Build strong customer relationships and drive success - Handling customer support through phone and email channels, responding to general inquiries as well as questions related to contracts and invoices. - Supporting customers and local teams with contract administration and invoice-related tasks, along with related customer service activities. - Conduct proactive outreach campaigns.

• Understand and drive customer success goals • Monitor customer performance and uncover opportunities for growth • Assist with billing, administration, and customer inquiries • Collaborate globally with internal teams to ensure seamless service • Provide prompt, reliable, and accurate information about the products, services and solutions to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.