What you will do: The Broker Transaction Analyst (BTA) is a dynamic role focused on delivering hands-on, customer-centric service through meticulous review and management of contracts, addendums, notices, and agreements associated with eXp client and customer transactions. Leveraging advanced technology, including AI-enhanced workflows within eXp’s transaction management system, the BTA ensures thorough compliance and accuracy in all documentation. This role requires specialized education and advanced licensing to effectively support the Designated Managing Broker in overseeing eXp Realty brokerage operations within their state. A real estate license is required for this role. The BTA is integral in cultivating a collaborative team environment, proactively assisting agents to deliver exceptional brokerage services while ensuring adherence to state license laws, REALTOR association requirements, and MLS standards. Responsibilities include detailed transaction review, compliance training, and active participation in the eXp Risk Management initiatives and programs. The BTA will bring a proven track record of promoting risk management best practices, a deep understanding of real estate transaction workflows, and a collaborative, solutions-oriented approach. This role requires a "Customer service-focused collaborator with an eye for detail." This role requires a person who can seamlessly implement innovative technology-driven systems and processes, fostering a highly cooperative, team-focused work atmosphere and demonstrating an unwavering commitment to excellence. How you will make an impact: - Collaboratively support the Designated and Managing Brokers to ensure eXp agents consistently deliver outstanding real estate brokerage services. - May be asked to conduct training sessions to improve agents' knowledge of contracts, risk management practices and duties under licensing requirements, and state real estate regulations. - Respond promptly and effectively to agents’ requests for support, demonstrating exceptional customer service and care. - Utilize advanced technology, including AI-driven tools, to thoroughly review contracts and transactional documents, ensuring compliance with all legal and contractual obligations. - Foster a highly collaborative, solution-oriented environment by removing transactional barriers, modeling agile workflows, and actively participating in team-based initiatives to enhance agent experience, risk management, and operational excellence. - Actively consult and engage with eXp agents and internal teams to resolve complex transaction-related issues, providing practical solutions. - Support and promote the ongoing implementation of the eXp risk management initiatives, employing technology and innovative methods to enhance agent awareness and compliance. - Assist in the continuous development, improvement, and compliance monitoring of brokerage operations manuals at both the company-wide and state-specific levels. - Collaborate proactively with internal departments to identify and implement innovative, efficient solutions for supporting eXp’s growing agent base. - Demonstrate flexibility by providing backup support for Managing Brokers as necessary. - Fulfill additional duties as assigned to meet the strategic needs of the brokerage. How you will grab our attention: - Active Broker license in KS or MO with current continuing education credits in real estate, management, and legal compliance. - A minimum of 2 years of experience in detailed contract review, demonstrating comprehensive knowledge of real estate transactions. - Strong expertise and experience in real estate compliance, with a deep understanding of state and federal laws, Department of Commerce rules and regulations, Department of Housing and Urban Development requirements, NAR Code of Ethics, and MLS standards. - Exceptional written, verbal, and interpersonal communication skills, capable of clearly and effectively interacting with all organizational levels. - A highly collaborative approach with proven success in partnering with internal stakeholders to achieve shared objectives. - Ability to make swift, informed decisions, effectively addressing and resolving problems using sound judgment. - Uncompromising integrity, consistently demonstrating the highest ethical standards. - Active member of the National Association of REALTORS (NAR). - Strongly Preferred: Experience with the Skyslope transaction management system If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply! What eXp provides: - Work from Anywhere - Flexible Time Off for Salaried Employees - 401k with 4% match (immediate vesting) - Robust Medical, Dental, & Vision benefits - Company provided equipment - Monthly Technology Stipend - FSA & HSA with employer contributions - Health & Wellness incentives - 100% Paid Parental Leave EEO Statement: We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

Job DetailsJob Location: Minnesota, MN 55101Position Type: Full TimeSalary Range: $46,700.00 - $55,000.00 Salary/yearHeadquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes. At Direct Interactions, our team is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better! Our focus is on the well-being of both our clients and our team members, recognizing that work is a significant part of life. Become a part of the DI family, where you can strike a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission. About the position The Quality Monitor Analyst is responsible for ensuring that services provided by Hub staff meet established standards for quality, compliance, and client satisfaction. This role involves evaluating staff performance, monitoring operational processes, and providing actionable feedback to ensure and improve service delivery. The Quality Monitor Analyst works closely with supervisors, operations leadership, and training teams to support continuous improvement, maintain regulatory compliance, and enhance the overall client experience. What’s Next? To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please ensure that you regularly check all your email inboxes to avoid missing any important correspondence or deadlines for response. Key Responsibilities Evaluate and monitor the quality of staff interactions with clients and customers. Maintain and oversee documentation, including scoring methodologies, reporting standards, and procedural updates to ensure consistency, compliance, and audit readiness. Conduct regular audits and reviews of contact records, case management activities, and adherence to established workflows and policies. Provide timely, constructive feedback to staff and supervisors to improve performance, compliance, and client outcomes. Develop and maintain quality monitoring tools, scorecards, and performance dashboards to track trends and identify areas for improvement. Collaborate with the Systems Support Specialist, supervisors and trainers to design coaching and development plans based on performance data. In partnership with the Systems Support Specialist, help to identify systemic issues affecting quality or compliance and work with leadership to implement process improvements. Ensure adherence to regulatory requirements, organizational policies, and contractual standards. Document and report findings, trends, and recommendations to management and stakeholders. Support ongoing training initiatives by identifying gaps in knowledge, skills, or procedures. Participate in continuous improvement initiatives aimed at enhancing service delivery and operational efficiency. Provide real-time operational oversight and support to staff as needed. Communicate promptly with the Hub Director regarding operational updates and concerns. Deliver coaching and guidance to ensure consistent, high-quality customer service. Foster a positive team culture that promotes morale and engagement. Support ongoing staff training and professional development to meet established standards. Partner with the Hub Director to identify and implement system and process improvements. Recommend strategies to enhance staff experience and overall team effectiveness. Requirements Minimum of 2 years of experience in performance management, quality assurance, data analysis, or operational leadership within a regulated contact center, human services, or similar environment. Strong interpersonal skills to collaborate with the Systems Support Specialist, supervisors, trainers, and operations of leadership. Flexibility to adapt to evolving regulatory, policy, and organizational requirements. Strong attention to detail and analytical skills. Demonstrated commitment to continuous improvement and operational excellence. Qualifications Must reside in Minnesota. Associate's degree in Business Management or a related degree. Employment is contingent upon successful completion of a criminal background check. Proven ability to assess and improve staff performance and operational quality. Experience designing or contributing to performance improvement plans and training initiatives. Knowledge of regulatory requirements, quality assurance standards, and best practices in customer service or human services. Proficiency in tracking, reporting, and analyzing operational metrics to drive actionable improvements. Experience reviewing calls, documentation, or case management activities. Experience providing coaching or performance feedback. Qualifications

Compensation Grade:‏‏‎ ‎25 Job Description Curiosity is the greatest asset an investigator can bring to the job. If you are always asking questions to understand a situation and can communicate complex details effectively, this may be the job for you. SAIF is looking for an individual who can provide detailed investigations of workers’ compensation claims in Central Oregon. The job includes interviewing injured workers, employers, and witnesses as well as gathering documents, capturing video observations, and collecting other evidence. The goal is to produce an objective report that enables accurate claim management decisions. The successful investigator will be organized, flexible, and self-motivated. Please note: The selected candidate must reside and work within 60 commutable miles from Pendleton, Oregon. Responsibilities - Evaluate investigation requests to determine action required and develop investigation plans. Identify appropriate questions as needed to gather facts. - Interview injured workers, providers, employers, witnesses, and other pertinent individuals by phone and in person to obtain facts needed to complete investigations. - Investigate third party and catastrophic losses - Make field observations and conduct surveillance to identify activity levels and patterns of injured workers and make recommendations for further investigations. - Prepare and submit timely, objective, concise and accurate written reports of findings. - Secure evidence and documentation as required to support facts gathered through investigation. - Testify and present evidence at administrative hearings and other legal proceedings. - Develop and refer relevant information to SAIF’s SIU, third party, return –to work, premium audit, safety services, underwriting and other appropriate SAIF resources and divisions. - Participate in internal and external training opportunities to develop and maintain a working knowledge of relevant aspects of workers’ compensation rules, regulations, corporate policy, and investigative related issues. - Explore diverse perspectives and consistently behave sensitively toward differences in cultural norms, expectations, and ways of communicating. Work effectively with others who have different perspectives, backgrounds, and/or work styles. - This position requires driving a SAIF vehicle or personal vehicle on behalf of SAIF. The incumbent is required to possess and maintain a valid driver’s license in their state of residence along with an acceptable driving record according to SAIF’s policy. The following qualifications are recommended: - Three years of investigative experience in insurance claims, criminal justice, or a related field which demonstrates ability to analyze facts and use investigation tools is preferred. - Prior experience with workers’ compensation insurance and/or surveillance investigations is preferred. - High school diploma or equivalent is preferred. - Other combinations of skills and experience may be considered. Next step To receive consideration, please submit your resume with a cover letter by the close of this recruitment. We want your submission to count, so be sure it’s complete. This recruitment will close on Friday, May 1, 2026. If a sufficient number of qualified applications are received this recruitment may close early. Compensation & Benefits Typical hiring range:‏‏‎ ‎$77,367‏‏‎ ‎-‏‏‎ ‎$91,020.‏‏‎ ‎The pay range for this position is annually based on a full-time schedule. Actual compensation will be determined using factors such as experience, skills, training, certifications & education. SAIF provides a wide range of benefits to employees who work at least 20 hours per week, including health care, retirement savings plans, paid time off, and more. For additional information about SAIF's total rewards, visit our website at: Total rewards (saif.com) *Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, seasonal, or temporary employment. Full salary range:‏‏‎‏‏‎ ‎$68,265‏‏‎ ‎-‏‏‎ ‎$113,775 Veterans We provide preference to qualifying and disabled veterans. For more information please visit saif.com/veterans. About us Since 1914, SAIF has been taking care of injured workers, helping people get back to work, and keeping rates low by focusing on workplace safety. Together with our partners, we strive to make Oregon the safest and healthiest place to work. For questions related to this job, please reach out to us at jobs@saif.com. SAIF is an Equal Opportunity Employer that values diversity in its workplace.

🚀 Now Hiring: Lock Desk Analyst Summary We’re looking for a detail‑oriented Lock Desk Analyst to manage loan pricing, lock activities, and eligibility reviews in alignment with investor guidelines to support revenue integrity and efficient pipeline management. This role helps ensure accurate pricing, timely execution, and smooth coordination across Sales, Operations, and Secondary. Key Responsibilities Publish daily pricing and margins in Optimal Blue / Encompass Process new locks, relocks, extensions, and renegotiations Validate eligibility, AUS findings, LLPAs, product fit, and key loan attributes Coordinate investor lock requests and track turn-times for non-delegated underwriting Manage lock expirations, pipeline aging, and fallout risk Review and approve product, loan amount, and borrower attribute changes for pricing impact Maintain accurate lock data and reconcile investor confirmations Provide timely responses to pricing scenarios and lock inquiries Generate pipeline and lock reports; support Secondary with pricing or margin updates Qualifications 2 years of Lock Desk or Secondary experience (correspondent or non-delegated preferred) Experience with Encompass and Optimal Blue/EPC Strong understanding of agency/investor guidelines, LLPAs, SRP, and best‑efforts delivery High accuracy, strong analytical skills, and ability to work in fast-moving markets Clear, professional written and verbal communication Ready to Make an Impact?! If you excel in accuracy, speed, and supporting revenue-critical functions, we’d love to hear from you. #LI-Remote