Job DetailsJob Location: Minnesota, MN 55101Position Type: Full TimeSalary Range: $46,700.00 - $55,000.00 Salary/yearHeadquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes. At Direct Interactions, our team is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better! Our focus is on the well-being of both our clients and our team members, recognizing that work is a significant part of life. Become a part of the DI family, where you can strike a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission. About the position The Quality Monitor Analyst is responsible for ensuring that services provided by Hub staff meet established standards for quality, compliance, and client satisfaction. This role involves evaluating staff performance, monitoring operational processes, and providing actionable feedback to ensure and improve service delivery. The Quality Monitor Analyst works closely with supervisors, operations leadership, and training teams to support continuous improvement, maintain regulatory compliance, and enhance the overall client experience. What’s Next? To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please ensure that you regularly check all your email inboxes to avoid missing any important correspondence or deadlines for response. Key Responsibilities Evaluate and monitor the quality of staff interactions with clients and customers. Maintain and oversee documentation, including scoring methodologies, reporting standards, and procedural updates to ensure consistency, compliance, and audit readiness. Conduct regular audits and reviews of contact records, case management activities, and adherence to established workflows and policies. Provide timely, constructive feedback to staff and supervisors to improve performance, compliance, and client outcomes. Develop and maintain quality monitoring tools, scorecards, and performance dashboards to track trends and identify areas for improvement. Collaborate with the Systems Support Specialist, supervisors and trainers to design coaching and development plans based on performance data. In partnership with the Systems Support Specialist, help to identify systemic issues affecting quality or compliance and work with leadership to implement process improvements. Ensure adherence to regulatory requirements, organizational policies, and contractual standards. Document and report findings, trends, and recommendations to management and stakeholders. Support ongoing training initiatives by identifying gaps in knowledge, skills, or procedures. Participate in continuous improvement initiatives aimed at enhancing service delivery and operational efficiency. Provide real-time operational oversight and support to staff as needed. Communicate promptly with the Hub Director regarding operational updates and concerns. Deliver coaching and guidance to ensure consistent, high-quality customer service. Foster a positive team culture that promotes morale and engagement. Support ongoing staff training and professional development to meet established standards. Partner with the Hub Director to identify and implement system and process improvements. Recommend strategies to enhance staff experience and overall team effectiveness. Requirements Minimum of 2 years of experience in performance management, quality assurance, data analysis, or operational leadership within a regulated contact center, human services, or similar environment. Strong interpersonal skills to collaborate with the Systems Support Specialist, supervisors, trainers, and operations of leadership. Flexibility to adapt to evolving regulatory, policy, and organizational requirements. Strong attention to detail and analytical skills. Demonstrated commitment to continuous improvement and operational excellence. Qualifications Must reside in Minnesota. Associate's degree in Business Management or a related degree. Employment is contingent upon successful completion of a criminal background check. Proven ability to assess and improve staff performance and operational quality. Experience designing or contributing to performance improvement plans and training initiatives. Knowledge of regulatory requirements, quality assurance standards, and best practices in customer service or human services. Proficiency in tracking, reporting, and analyzing operational metrics to drive actionable improvements. Experience reviewing calls, documentation, or case management activities. Experience providing coaching or performance feedback. Qualifications

Compensation Grade:‏‏‎ ‎25 Job Description Curiosity is the greatest asset an investigator can bring to the job. If you are always asking questions to understand a situation and can communicate complex details effectively, this may be the job for you. SAIF is looking for an individual who can provide detailed investigations of workers’ compensation claims in Central Oregon. The job includes interviewing injured workers, employers, and witnesses as well as gathering documents, capturing video observations, and collecting other evidence. The goal is to produce an objective report that enables accurate claim management decisions. The successful investigator will be organized, flexible, and self-motivated. Please note: The selected candidate must reside and work within 60 commutable miles from Pendleton, Oregon. Responsibilities - Evaluate investigation requests to determine action required and develop investigation plans. Identify appropriate questions as needed to gather facts. - Interview injured workers, providers, employers, witnesses, and other pertinent individuals by phone and in person to obtain facts needed to complete investigations. - Investigate third party and catastrophic losses - Make field observations and conduct surveillance to identify activity levels and patterns of injured workers and make recommendations for further investigations. - Prepare and submit timely, objective, concise and accurate written reports of findings. - Secure evidence and documentation as required to support facts gathered through investigation. - Testify and present evidence at administrative hearings and other legal proceedings. - Develop and refer relevant information to SAIF’s SIU, third party, return –to work, premium audit, safety services, underwriting and other appropriate SAIF resources and divisions. - Participate in internal and external training opportunities to develop and maintain a working knowledge of relevant aspects of workers’ compensation rules, regulations, corporate policy, and investigative related issues. - Explore diverse perspectives and consistently behave sensitively toward differences in cultural norms, expectations, and ways of communicating. Work effectively with others who have different perspectives, backgrounds, and/or work styles. - This position requires driving a SAIF vehicle or personal vehicle on behalf of SAIF. The incumbent is required to possess and maintain a valid driver’s license in their state of residence along with an acceptable driving record according to SAIF’s policy. The following qualifications are recommended: - Three years of investigative experience in insurance claims, criminal justice, or a related field which demonstrates ability to analyze facts and use investigation tools is preferred. - Prior experience with workers’ compensation insurance and/or surveillance investigations is preferred. - High school diploma or equivalent is preferred. - Other combinations of skills and experience may be considered. Next step To receive consideration, please submit your resume with a cover letter by the close of this recruitment. We want your submission to count, so be sure it’s complete. This recruitment will close on Friday, May 1, 2026. If a sufficient number of qualified applications are received this recruitment may close early. Compensation & Benefits Typical hiring range:‏‏‎ ‎$77,367‏‏‎ ‎-‏‏‎ ‎$91,020.‏‏‎ ‎The pay range for this position is annually based on a full-time schedule. Actual compensation will be determined using factors such as experience, skills, training, certifications & education. SAIF provides a wide range of benefits to employees who work at least 20 hours per week, including health care, retirement savings plans, paid time off, and more. For additional information about SAIF's total rewards, visit our website at: Total rewards (saif.com) *Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, seasonal, or temporary employment. Full salary range:‏‏‎‏‏‎ ‎$68,265‏‏‎ ‎-‏‏‎ ‎$113,775 Veterans We provide preference to qualifying and disabled veterans. For more information please visit saif.com/veterans. About us Since 1914, SAIF has been taking care of injured workers, helping people get back to work, and keeping rates low by focusing on workplace safety. Together with our partners, we strive to make Oregon the safest and healthiest place to work. For questions related to this job, please reach out to us at jobs@saif.com. SAIF is an Equal Opportunity Employer that values diversity in its workplace.

🚀 Now Hiring: Lock Desk Analyst Summary We’re looking for a detail‑oriented Lock Desk Analyst to manage loan pricing, lock activities, and eligibility reviews in alignment with investor guidelines to support revenue integrity and efficient pipeline management. This role helps ensure accurate pricing, timely execution, and smooth coordination across Sales, Operations, and Secondary. Key Responsibilities Publish daily pricing and margins in Optimal Blue / Encompass Process new locks, relocks, extensions, and renegotiations Validate eligibility, AUS findings, LLPAs, product fit, and key loan attributes Coordinate investor lock requests and track turn-times for non-delegated underwriting Manage lock expirations, pipeline aging, and fallout risk Review and approve product, loan amount, and borrower attribute changes for pricing impact Maintain accurate lock data and reconcile investor confirmations Provide timely responses to pricing scenarios and lock inquiries Generate pipeline and lock reports; support Secondary with pricing or margin updates Qualifications 2 years of Lock Desk or Secondary experience (correspondent or non-delegated preferred) Experience with Encompass and Optimal Blue/EPC Strong understanding of agency/investor guidelines, LLPAs, SRP, and best‑efforts delivery High accuracy, strong analytical skills, and ability to work in fast-moving markets Clear, professional written and verbal communication Ready to Make an Impact?! If you excel in accuracy, speed, and supporting revenue-critical functions, we’d love to hear from you. #LI-Remote

Board Certified Behavior Analyst (BCBA) $100–$110/hour | Flexible Schedule | Longview, WA Learning Ladders ABA is seeking a highly reliable, experienced BCBA who takes ownership of their clinical work and is committed to delivering consistent, high-quality care. This role is best suited for clinicians who value autonomy, maintain strong professional standards, and follow through without the need for constant oversight. If you’re looking for a flexible opportunity where your clinical judgment is trusted and your work directly impacts families, we encourage you to apply. Location: Longview, WA (In-home and/or school-based services- can be remote) What You’ll Do: - Conduct comprehensive assessments and develop individualized, data-driven Behavior Intervention Plans (BIPs) - Provide consistent supervision, mentorship, and performance feedback to BT's/RBT's - Analyze client data regularly and make timely, appropriate clinical adjustments - Deliver structured parent training with clear guidance and measurable goals - Maintain accurate, timely documentation in accordance with clinical and compliance standards - Manage your caseload independently while ensuring all clients receive consistent, high-quality care What We’re Looking For: - Active BCBA certification in good standing with the BACB (required) - Master’s degree in Applied Behavior Analysis or a related field - Minimum of 2–3 years of hands-on ABA experience with children with autism or developmental disabilities - Demonstrated ability to manage cases independently and meet deadlines without reminders - Strong clinical judgment, attention to detail, and data analysis skills - Professional, proactive communication style with both families and team members - Bilingual (English/Spanish) is a plus - Data entry skills; (Required, all session notes will be entered via Rethink app. Who You Are: - Dependable and consistent—clients and team members can rely on you - Organized and accountable—you manage your time and responsibilities effectively - Clinically confident—you make informed decisions and adjust plans as needed - Responsive and communicative—you don’t let things fall through the cracks Why Join Learning Ladders ABA? - Competitive compensation: $100–$110/hour (aligned with Virginia market rates) - Flexible scheduling with manageable caseload expectations - Supportive leadership that respects your expertise and autonomy - Streamlined systems that minimize administrative burden - Opportunities for professional growth and leadership development Apply Today: Join a team where your expertise is respected, your reliability is valued, and your work makes a measurable difference in the lives of children and families. Job Type: ContractBenefits: Flexible schedule