Title: Patient Accounts Resolution Representative Location: Minnesota or Wisconsin United States Job category: Billing Job Description: This position is Remote in Minnesota or Wisconsin. You will have the flexibility to work remotely* as you take on some tough challenges. Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be 8:00 am - 4:30 pm, Monday - Friday. Primary Responsibilities: - Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies. - Educate customers regarding the availability of receiving invoices and remitting payments through online applications. - Resolved concerns related to patient balances on their accounts. - Handles inbound calls. - Routes accounts for review and resolution. - Provides accurate information and facilitates resolution to customer and third-party inquiries while representing the organization. - Reviews and analyzes account activity and payers explanations of benefits to verify payments and adjustments have been received and applied accurately. - Processes patient mail. - Other duties as assigned. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma/GED - Must be 18 years of age OR older - 1+ years of telephonic healthcare customer service experience - Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications - Ability to travel onsite one time within Minnesota to complete fingerprinting at Minnesota Department of Human Services locations during onboarding. Locations are distributed throughout the state. - Ability to work our normal business hours of Monday - Friday, 8:00 am - 4:30 pm CST Preferred Qualifications: - 2+ years of medical insurance experience - 1+ years of working with EOB (explanation of benefits) experience. - Previous experience in healthcare billing - Epic or other EMR experience - Previous experience working with various insurance companies - Knowledge of CPT (Current Procedural Terminology) and/or medical claims processing Telecommuting Requirements: - Reside within Minnesota or Wisconsin - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. #RED

Job DetailsJob Location: Harrisonburg, VA 22802POSITION: Adjunct Faculty - Center for Justice & Peacebuilding QUALIFICATIONS: Minimum Qualifications: A master's degree in a relevant field, such as conflict transformation, peace studies, restorative justice, or transformational leadership. Previous teaching or mentoring experience in higher education or professional settings. Strong knowledge and understanding of justice and peacebuilding theories and practices. Excellent communication and interpersonal skills. Ability to work effectively with a diverse student population. A demonstrated commitment to anti-oppression, anti-racism, diversity, equity, inclusion and belonging. Experience with Popular Education, Flipped Classroom, or Non-Hierarchical instructional pedagogies. Willingness to align practices with EMU’s instructional tools including Moodle and grading systems. Preferred Qualifications: A doctoral degree in a relevant field. Experience in curriculum design. Publication record in the field of justice and peacebuilding. Relevant practical experience. Proficiency in a second language. RESPONSIBILITIES: Plan and deliver engaging and interactive graduate level courses as needed to support the CJP curriculum or Summer Peacebuilding Institute. Courses will be delivered either in-person or online as needed. Develop and update course materials to ensure relevance and alignment with industry standards. Manage and organize digital learning platform (Moodle) to enhance instruction. Provide timely and constructive feedback to students on their assignments and projects. Mentor and support students in their academic and professional development. Skills: In this role, you will utilize your strong knowledge of justice and peacebuilding theories and practices to deliver engaging and transformative course instruction. Your excellent communication and interpersonal skills will be essential in providing constructive feedback to students and supporting their academic and professional development. Your ability to work effectively with a diverse student population will contribute to creating an inclusive and supportive learning environment. Additionally, your experience in program development and curriculum design, as well as your publication record in the field, will allow you to contribute to the growth and enhancement of our justice and peacebuilding programs. Finally, your proficiency in a second language relevant to the field will be an asset in engaging with diverse communities and contexts. POSITION DETAILS: Faculty are contracted per course. Salary determined by education. APPOINTMENT DATE: May 1, 2026, to teach at the Summer Peacebuilding Institute. EMU reserves the right to fill the position at any time or keep the position open. INQUIRIES: Application review begins immediately. Application materials include the following: curriculum vitae, transcripts (unofficial acceptable) and contact information for three professional references. Official transcripts are required for work to begin. Click Apply to apply for this position. If you are a current employee, login to your ADP account to apply. Eastern Mennonite University (http://www.emu.edu) is a private, faith-based, liberal arts university in Harrisonburg, Virginia known for academic excellence and affordability with a focus on service, social justice, and global engagement. With more than 1500 students studying at our main campus in Harrisonburg, Virginia; at our Lancaster, Pennsylvania instructional site; and online, EMU offers rigorous academic study at the undergraduate and graduate level. EMU is committed to an inclusive and equitable campus community where everyone is treated with dignity and respect and can be their authentic self. Our goal is to remove the barriers that underrepresented and marginalized groups have frequently encountered in our society. We commit to address the structures that produce discrimination, racial injustice, gender inequities and other forms of oppression, and to fully include LGBTQ+ individuals, people with disabilities, and other members of historically minoritized communities. EMU encourages students, faculty and staff to live their faith and values through service to others, peacemaking, cross-cultural engagement and sustainability. As an Equal Opportunity Employer, EMU is committed to enhancing our community and encourages applications from qualified individuals with varied backgrounds, experiences, and ideas who would deepen the diversity of the University. Qualifications

Please note this job advertisement is only available in Spanish. To view the job, select ‘Español - ES’ from the language selector in the page menu. Proposito del Puesto: Prestar un alto nivel de servicio y/o asesoría vía telefónica a todos los clientes Premier Advance de la cartera de las sucursales asignadas y ayudar al cliente a la cobertura de sus necesidades financieras. Retener y crecer el portafolio de productos de los clientes asignados con el apoyo de los colaboradores de sucursal. Mantener los niveles de servicio de acuerdo a la estrategia HSBC Premier Global. Actividades y Responsabilidades del puesto: Administración del portafolio de clientes Premier Advance Incrementar el balance en productos de inversión de la cartera de clientes asignada, para que los clientes cumplan con los requerimientos de capital mínimos para ser Premier Advance. Analizar y realizar periódicamente las revisiones individuales a sus clientes para identificación de necesidades.Brindar excelencia en el servicio. Pro-actividad en la solución pronta y efectiva a cualquier tipo de situación presentada por el cliente, de una forma cortés, empática y profesional. Asesorar a sus clientes sobre soluciones financieras que empaten a la medida con sus necesidades, tales como: productos de inversión, protección, crédito, entre otros. Apoyas la gestión de "know your customer" y expedientes a través de las sucursales donde resida la cuenta del cliente, de acuerdo a las circulares que apliquen para este tema Cumplir con los requisitos de normatividad y confidencialidad aplicables. Requisitos del puesto: Atención en sucursal o a distancia Conocimiento en inversiones (AMIB 3) Conocimiento de sistemas institucionales (Hogan, Filiales, PSSW, Leap, Kroner, E-champs, SCC)Ventas de productos financieros Habilidad para las ventas Escucha activa Manejo de objeciones Facilidad de palabra Lenguaje financiero/bancario Facilidad de negociación con venta cruzada Poder de convencimiento Empatía En HSBC, esperamos que nuestra gente se trate con dignidad y respeto, creando una cultura inclusiva que promueva la igualdad de oportunidades. Nuestros valores definen quiénes somos como organización y qué nos distingue, valoramos la diferencia, avanzamos juntos, asumimos la responsabilidad de nuestras acciones, usamos el buen juicio, hacemos lo correcto y hacemos que las cosas sucedan. En HSBC estamos enfocados en garantizar la igualdad de género y la capacitación constante de nuestros colaboradores, así como la protección de sus derechos laborales y sociales. En HSBC ofrecemos a nuestros colaboradores una mayor cantidad de días para que puedan disfrutar plenamente de su boda, cuidar al nuevo integrante de la familia o llorar la pérdida de un familiar. Nuestro paquete de vacaciones pagadas está a la vanguardia en México, ahora tienes una razón más para ser HSBC y vivir con orgullo una cultura de bienestar, equilibrio y cuidado “¡Queremos que seas parte de nuestro equipo! Descubre cómo es trabajar con nosotros“

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be! Aventiv Technologies – Where your future awaits - YouTube **Associate Referral Reward Eligible** Job Purpose: Handles incoming customer calls, emails and faxes related to Aventiv systems, applications and products which includes but is not limited to Aventiv Call Platform (SCP) user interface questions. Responsible for providing detailed initial troubleshooting and problem resolution on basic features & functionality of Aventiv User-Interfaces, applications, third party systems along with supporting general customer inquiries. Responsible for accurately gathering information, generating, and documenting tickets within the ticket tracking system and providing customer responses to inquiries within the defined / measured time frames. Essential Duties: - Accurately document trouble tickets including troubleshooting steps to final resolution and root cause with full resolution confirmation being obtained from the customer for all owned tickets before closing. - Answer and manage customer inquiries via incoming calls, e-mails, and fax requests. - Diagnose and resolve technical hardware and software issues involving network connectivity, software feature performance, hardware functionality, etc. - Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. - Proactively review and troubleshoot each component related to an event to ensure that the issue being reported is not a repeated problem, so review the previous ticket history to rule that out. - Provide effective and timely communication on open issues providing estimated time of resolution to customers (internal & external). - Responsible for accepting and /or assisting in problem analysis for Facility Service Representatives (FSR) and serve as mentors to FSRs. - Responsible for effectively monitoring personal ticket queues to provide updates on a frequent basis to ensure customer satisfaction. Knowledge, Skills, and Abilities: - Proficiency with working with Microsoft Office suite, such as PowerPoint, Excel, Word with strong typing/data entry skills. - Ability to handle and prioritize multiple projects and tasks simultaneously. - Strong customer service, interpersonal skills with a positive attitude & self-motivated - Good analytical and decision-making skills. - Ability to communicate effectively both orally and in writing. - Strong organizational skills; attention to detail. - Flexibility to work the assigned schedule as business needs require within a 24/7/365 support environment. - Must have access to high-speed internet for remote connectivity to Aventiv network when applicable. - Knowledge of relevant software, computer applications and equipment. Minimum Qualifications: - High School Diploma or a General Equivalency Diploma (GED) - 0-3 years’ experience in technical support and/or in a help desk service environment with a focus on telecommunications and/or software support. - Basic Telephony experience - Microsoft SQL Database Experience - Experience in providing remote network support. Preferred Qualifications: - Associate’s degree, preferably in Information Technologies, Computer Science or Electronical Engineering or related field of study - Comp TIA A+ Certification Physical Requirements: - While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. - Occasionally may need to reach, stoop, or kneel. Salary and Benefits: At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer. - $17.90 - $20.17/hr - Health Insurance - 401(k) - Disability - Life Insurance - Paid Time Off - Voluntary Benefits Aventiv Privacy Policy: www.aventiv.com/privacy Equal Employment Policy: Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.