Please note this job advertisement is only available in Spanish. To view the job, select ‘Español - ES’ from the language selector in the page menu. Proposito del Puesto: Prestar un alto nivel de servicio y/o asesoría vía telefónica a todos los clientes Premier Advance de la cartera de las sucursales asignadas y ayudar al cliente a la cobertura de sus necesidades financieras. Retener y crecer el portafolio de productos de los clientes asignados con el apoyo de los colaboradores de sucursal. Mantener los niveles de servicio de acuerdo a la estrategia HSBC Premier Global. Actividades y Responsabilidades del puesto: Administración del portafolio de clientes Premier Advance Incrementar el balance en productos de inversión de la cartera de clientes asignada, para que los clientes cumplan con los requerimientos de capital mínimos para ser Premier Advance. Analizar y realizar periódicamente las revisiones individuales a sus clientes para identificación de necesidades.Brindar excelencia en el servicio. Pro-actividad en la solución pronta y efectiva a cualquier tipo de situación presentada por el cliente, de una forma cortés, empática y profesional. Asesorar a sus clientes sobre soluciones financieras que empaten a la medida con sus necesidades, tales como: productos de inversión, protección, crédito, entre otros. Apoyas la gestión de "know your customer" y expedientes a través de las sucursales donde resida la cuenta del cliente, de acuerdo a las circulares que apliquen para este tema Cumplir con los requisitos de normatividad y confidencialidad aplicables. Requisitos del puesto: Atención en sucursal o a distancia Conocimiento en inversiones (AMIB 3) Conocimiento de sistemas institucionales (Hogan, Filiales, PSSW, Leap, Kroner, E-champs, SCC)Ventas de productos financieros Habilidad para las ventas Escucha activa Manejo de objeciones Facilidad de palabra Lenguaje financiero/bancario Facilidad de negociación con venta cruzada Poder de convencimiento Empatía En HSBC, esperamos que nuestra gente se trate con dignidad y respeto, creando una cultura inclusiva que promueva la igualdad de oportunidades. Nuestros valores definen quiénes somos como organización y qué nos distingue, valoramos la diferencia, avanzamos juntos, asumimos la responsabilidad de nuestras acciones, usamos el buen juicio, hacemos lo correcto y hacemos que las cosas sucedan. En HSBC estamos enfocados en garantizar la igualdad de género y la capacitación constante de nuestros colaboradores, así como la protección de sus derechos laborales y sociales. En HSBC ofrecemos a nuestros colaboradores una mayor cantidad de días para que puedan disfrutar plenamente de su boda, cuidar al nuevo integrante de la familia o llorar la pérdida de un familiar. Nuestro paquete de vacaciones pagadas está a la vanguardia en México, ahora tienes una razón más para ser HSBC y vivir con orgullo una cultura de bienestar, equilibrio y cuidado “¡Queremos que seas parte de nuestro equipo! Descubre cómo es trabajar con nosotros“

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be! Aventiv Technologies – Where your future awaits - YouTube **Associate Referral Reward Eligible** Job Purpose: Handles incoming customer calls, emails and faxes related to Aventiv systems, applications and products which includes but is not limited to Aventiv Call Platform (SCP) user interface questions. Responsible for providing detailed initial troubleshooting and problem resolution on basic features & functionality of Aventiv User-Interfaces, applications, third party systems along with supporting general customer inquiries. Responsible for accurately gathering information, generating, and documenting tickets within the ticket tracking system and providing customer responses to inquiries within the defined / measured time frames. Essential Duties: - Accurately document trouble tickets including troubleshooting steps to final resolution and root cause with full resolution confirmation being obtained from the customer for all owned tickets before closing. - Answer and manage customer inquiries via incoming calls, e-mails, and fax requests. - Diagnose and resolve technical hardware and software issues involving network connectivity, software feature performance, hardware functionality, etc. - Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. - Proactively review and troubleshoot each component related to an event to ensure that the issue being reported is not a repeated problem, so review the previous ticket history to rule that out. - Provide effective and timely communication on open issues providing estimated time of resolution to customers (internal & external). - Responsible for accepting and /or assisting in problem analysis for Facility Service Representatives (FSR) and serve as mentors to FSRs. - Responsible for effectively monitoring personal ticket queues to provide updates on a frequent basis to ensure customer satisfaction. Knowledge, Skills, and Abilities: - Proficiency with working with Microsoft Office suite, such as PowerPoint, Excel, Word with strong typing/data entry skills. - Ability to handle and prioritize multiple projects and tasks simultaneously. - Strong customer service, interpersonal skills with a positive attitude & self-motivated - Good analytical and decision-making skills. - Ability to communicate effectively both orally and in writing. - Strong organizational skills; attention to detail. - Flexibility to work the assigned schedule as business needs require within a 24/7/365 support environment. - Must have access to high-speed internet for remote connectivity to Aventiv network when applicable. - Knowledge of relevant software, computer applications and equipment. Minimum Qualifications: - High School Diploma or a General Equivalency Diploma (GED) - 0-3 years’ experience in technical support and/or in a help desk service environment with a focus on telecommunications and/or software support. - Basic Telephony experience - Microsoft SQL Database Experience - Experience in providing remote network support. Preferred Qualifications: - Associate’s degree, preferably in Information Technologies, Computer Science or Electronical Engineering or related field of study - Comp TIA A+ Certification Physical Requirements: - While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. - Occasionally may need to reach, stoop, or kneel. Salary and Benefits: At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer. - $17.90 - $20.17/hr - Health Insurance - 401(k) - Disability - Life Insurance - Paid Time Off - Voluntary Benefits Aventiv Privacy Policy: www.aventiv.com/privacy Equal Employment Policy: Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

Frontier Dermatology invites skilled and dedicated professionals to explore our openings throughout our 35+ locations in Oregon and Washington, and become an integral part of our operational success. Our team is essential to our mission of providing exceptional patient care, and we are looking for individuals who share our commitment to excellence. Join us in shaping the future of dermatological support services while advancing your career in our esteemed medical practice. Join our growing company dedicated to quality care at Frontier Dermatology! Position Details: - Overview: Do you enjoy giving superior customer service over the phone, as well as working behind the scenes on a computer? Join our central call center team as a medical Scheduler! - Job Title: Scheduler (Contact Center) - Location: Re.mot.e Opportunities in Oregon and Washington - Typical Schedule: Mondays – Fridays, 8:00am – 5:00pm Please note: this position requires an anticipated start date of 05/04/26. General Description of All Benefits: - Health Insurance – medical, dental, and vision with HSA, FSA options - 401k - employer matching up to 4% - Life Insurance – employer paid & voluntary options - 8 paid holidays per year - Tiered PTO accrual 80 – 200 hours annually - Complimentary parking - Pet insurance voluntary option - Employee Assistance Program provided Qualifications: - Preferred experience in a medical office environment, call center, or graduate of a healthcare training program - HS Diploma, GED; or 1-3 months related healthcare experience - Our call center schedulers must be comfortable in a fast paced environment; some duties include scheduling appointments, insurance verification, routing calls to the correct personnel, and be comfortable multitasking from multiple electronic clinical programs and websites - Our call center schedulers must have exceptional customer service skills, be highly organized, and very detail oriented. See our mission below! Who Are We? Frontier Dermatology is a collective group of dermatology practices throughout Washington and Oregon. Our mission is to be the premier destination of care and experience for patients, providers, and teammates. CARE IS.. our core values: Community – We’re loyal to our patients, providers, and staff Accountability – We are responsible for our behavior, interactions, and outcomes Respect – We appreciate and hold regard for the feelings, wishes, contribution, and rights of others Empathy – We treat the people the way they want to be treated Integrity – We are honest and ethical Service Excellence – We always do our best Apply here or through our company website career portal to see other available positions! Frontier Dermatology (FD) is committed to Equity, Inclusion, and Diversity. All qualified applicants will receive consideration for employment and job advancement opportunities without regard to race, color, religion, gender identity, national origin, age, or any other protected status under federal, state, or local law.

• Responding to high volume of inbound client/customer requests • Providing information, processing customer profile changes, directing requests to other teams • Researching and resolving customer inquiries and escalations • Retaining clients at risk of terminating • Coordinating with internal departments to resolve issues • Documenting customer interactions in appropriate systems • Participating in departmental/interdepartmental projects