Entry Service and Administration

AdministrationAdministrationFull TimeRemoteEntry LevelTeam 1,001-5,000

Location

United States

Posted

52 days ago

Salary

0

Seniority

Entry Level

No structured requirement data.

Job Description

Entry Service and Administration

AvalonBay Communities

Entry Service and Administration Position Type: Full timeState: TexasCity: San AntonioZip Code: 78251 Overview AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term. Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work. The Role The Service & Administration Associate is responsible for handling administrative functions for multiple properties across the AvalonBay portfolio. Associates must take ownership to personally address and resolve customer concerns in a timely and professional manner. Associates are responsible for providing exceptional customer service to residents by phone and various other digital forms of communication, such as email and SmartRent. Service associates are required to be trained in all administrative functions such as processing applications for leases, verifying renters’ insurance, handling access needs for keyless entry buildings, electronic delivery of legal notices, among others throughout the resident life cycle. Responsibilities - Administer all duties related to administrative tasks amongst Community Support. - Transcribing, assigning, completing SmartRent tasks - Processing applications for new lease, roommate/guarantor add ons - Processing move-ins, move-outs and notice to vacate forms - Handle inbound and outbound calls and provide exceptional customer service - Handle noise related complaints from residents via phone, email and SmartRent. - Manage shared inboxes amongst multiple properties with timely responses to resident’s needs - Effectively utilize Salesforce to enter all interactions with residents - Partner with maintenance teams to process move outs and evictions - Process and verify renters’ insurance for expired or expiring policies managed properties - Assist with transfers, affordable housing inquiries and corporate housing inquiries - Coordinate service requests with appropriate community staff, partnering with maintenance and management to ensure follow-through - Follow up with customers in all instances in a timely and professional manner - Timely and accurate completion of assigned touring related tasks and emails - Maintain all documentation in accordance with AvalonBay policy and procedure - Work in a team environment with the Onsite Team - All other tasks as assigned by management Knowledge, Skills and Abilities: - Possesses customer service knowledge and ability to deliver exceptional customer experience, internally and externally. - Utilizes written and verbal communication via email and/or phone to address resident concerns/needs during resident lifecycle. - Listens and quickly develops rapport with residents/customers as demonstrated through past work experience. - Successfully solves resident problems and concerns with minimal managerial oversight/assistance as demonstrated by past work experience. - Reads and writes English as demonstrated by clear and concise written and verbal communications. - Possesses basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to perform basic calculations and analyzes such as estimating, determining averages and percentages, proration and calculating totals as outlined under the Business Math Policy (8-01) in the AvalonBay Procedures Manual. - Performs basic Microsoft Office applications such as word processing, spreadsheets, data entry and presentations. - Demonstrates exceptional attention to detail and problem-solving skills. - Exhibits an ability and willingness to work on a flexible schedule. Technical Requirements: - Hardwired desktop to internet router, Wi-Fi is prohibited. - Minimum internet speed of 25 Mbps down and up. - Dedicated workspace for desktops and minimum of two monitors set up at associate’s cost, unless otherwise required by law. - Dedicated workspace that is secure, safe, quiet, and ergonomically sound. - Associates are responsible for maintaining adequate business tools to perform job. - Job may not be performed or moved to another dedicated workspace without manager and HR approval. Education: - A high school diploma or equivalent (GED) is required. Experience: - At least one year experience in a call center, shared services center, or fast paced operations environment preferred. - At least one year experience in customer service or onsite resident service interaction. Software: - Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) is required. Licenses/Certifications: - None required Training: - Satisfactory completion of AVB’s new hire orientation within 30 days of employment or the first training session offered after employment. - Any other applicable training assigned by the manager. How AvalonBay Supports You We know that our teams are the beating heart of our success and we’re committed to showing our appreciation. We offer: Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information. Growth based on achievement and promotion from within. Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!). A 20% discount on our incredible apartment homes. A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement. Additional Info AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.  We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things. AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law. For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)

Related Categories

Related Job Pages

More Administration Jobs

Advance Auto Parts logo

Leasing Administrator

Advance Auto Parts

Based in Raleigh, North Carolina, Advance Auto Parts is an automotive aftermarket company that sells a wide range of auto parts in 5,100 stores in over half of

Administration52 days ago

Title: Leasing Administrator Location: Raleigh United States Real Estate Job Type Full time Job Description: Job Description The Lease Administrator is responsible for managing all aspects of lease compliance, payment processing, and landlord/tenant coordination for a multi-property portfolio. This role ensures accurate interpretation and application of lease agreements, timely processing of pass-through expenses (taxes, CAM, insurance), and resolution of billing discrepancies. The position requires maintaining complete and accurate lease data, preparing estoppels and SNDAs, and collaborating with internal teams and external partners to uphold contractual obligations. The ideal candidate will have strong analytical skills, attention to detail, and the ability to manage complex financial and legal documentation. Success in this role requires excellent communication, proficiency in lease administration systems, and the ability to build effective relationships with landlords, tenants, and internal stakeholders. What will you do? Payment Processing & Lease Compliance - Review and interpret lease agreements to ensure accurate billing, payments, and compliance; resolve disputes and track savings. - Process and reconcile pass-through expenses (taxes, CAM, insurance) for multiple properties in line with lease terms. - Ensure landlords provide required documentation for expense payments and reconciliations. - Enter one-time payment transactions per lease requirements. - Manage landlord changes (ownership, address updates) for existing leases. - Coordinate with insurance broker to provide certificates to landlords and lenders; collect certificates from landlords and subtenants. - Track landlord reimbursements, prepare collection letters, and maintain accurate records. - Collaborate with internal teams to ensure proper lease-related correspondence and accurate database records. - Work with accounting to reconcile lease data with the general ledger. - Prepare and process estoppels and SNDA documents as required. Communication, Reporting & Dispute Resolution - Draft routine correspondence, rental notices, and agreements; respond promptly to landlord inquiries. - Communicate with internal departments to align on processes affecting multiple areas. - Prepare detailed expense analyses and manage weekly, monthly, and annual reports (e.g., expense tracking, savings, status updates). - Resolve discrepancies with tenants regarding rent and pass-through charges; support legal and property teams on delinquencies and defaults. - Maintain strong communication with internal teams (Legal, Accounting, Real Estate, Construction) and external contacts (landlords, property managers, attorneys). Qualifications: - Lease Expertise: Proven ability to interpret lease agreements, including CAM, real estate taxes, insurance, reconciliations, abatements, estoppels, and SNDAs. - Payment/Reconciliation Skills: Hands-on experience with pass-through expense processing, one-time payments, landlord reimbursements, and dispute resolution. - Documentation & Compliance: Familiarity with insurance certificates (Acord forms), required endorsements, and compliance tracking with landlords/subtenants. - Financial Acumen: Strong understanding of general ledger interaction with real estate data, account reconciliations, and aging reports. - Communication: Excellent written and verbal skills for landlord/tenant correspondence, internal cross-functional coordination (Legal, Accounting, Real Estate, Construction). - Organization & Accuracy: High attention to detail, reliable record-keeping, and deadline-driven execution across multiple properties. Certifications, Experience, and Education: - Certifications: None - Experience: 1-3 years of experience in administrative assistance, lease administration or similar experience; and - Education: Associate's Degree; or equivalent combination of education and experience. Location & Work Availability: This position is Hybrid (4 days in office, 1 day remote), based at our corporate headquarters in Raleigh, North Carolina. Flexibility for occasional travel may be required. Benefits Summary: We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits. Company Overview: Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers. As of January 3, 2026, Advance operated 4,305 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The Company also served 809 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state, or local protected class. #LI-EM1

North Carolina
University of Maryland Global Campus logo

Introduction to Business and Management, Department of Business Administration - Adjunct Faculty

University of Maryland Global Campus

The University of Maryland Global Campus (UMGC), founded in 1947, is a pioneering institution dedicated to serving adult learners and military personnel worldwide. As a proud membe

Administration52 days ago

Title: Introduction to Business and Management, Department of Business Administration - Adjunct Faculty Job Ref: 10025391 Location: - Minot AFB, ND Category: Adjunct Faculty Type: Part time Adjunct Faculty Introduction to Business and Management Department of Business Administration UMGC Stateside Location: Stateside Remote University of Maryland Global Campus (UMGC) seeks adjunct faculty to teach remotely for the Business program. Specifically, the following course(s): Introduction to Business and Management (BMGT 110): An introduction to the fundamental concepts of business management and leadership. The objective is to understand the interrelated dynamics of business, society, and the economy. Discussion covers business principles and practices in the context of everyday business events and human affairs and from a historical perspective. Required Education and Experience: - Master's degree in Business or related field from an accredited institution of higher learning. - Professional experience in Business, Knowledge Management or related fields. - Experience teaching adult learners online and in higher education is strongly preferred. - This position is specifically to teach remotely. Materials Needed for Submission: - Resume / Curriculum Vitae. - Cover Letter highly preferred. - If selected, candidates with international degrees may be required to submit translation/degree evaluation from WES, AACRAO, or IERF. Who We Are and Who We Serve UMGC—one of 12 degree-granting institutions in the University System of Maryland (USM)—is a mission-driven institution with seven core values that guide us in all we do. At the top of the list is "Students First,” and we strive to do just that for our 90,000 students at home and abroad. From its start in 1947, UMGC has demonstrated its commitment to adult learners. We recognize that adult students need flexibility and options. UMGC is proud to be a global, 24-hour, institution of higher learning. The typical UMGC student is an adult learner juggling a career, family, and other priorities. Roughly 80% work full time, half are parents, and half are minority students. They are continuing their education to better themselves, their families, and their professional opportunities. UMGC is also a leading higher education provider to the U.S. military, enrolling 55,000 active-duty service members, reservists, National Guard members, veterans, and family members annually. We are proud of our military heritage and are committed to this service. The Adjunct Faculty Role at UMGC UMGC is committed to helping students achieve success not only with us, but also in their professional fields. As a result, we actively seek faculty members who are scholar-practitioners: professionals who are actively and successfully engaged in their field who additionally wish to help the next generation of professionals grow in their knowledge and expertise through education. Your role as an adjunct faculty member will be to: - Actively engage students through frequent interaction that motivates them to succeed, and conveys a genuine energy and enthusiasm for their learning. - Guide students in active collaboration and the application of their learning in problem- and project-based learning demonstrations. - Provide rich and regular constructive feedback, utilizing rubrics effectively for the assessment of student work, and acknowledging student accomplishments. - Demonstrate relevant and current subject-matter expertise, and help students connect concepts across their academic program. - Provide feedback to your program chair on possible curricular improvements. The Business and Management Program at UMGC Please visit the following link to learn more about this program, including its description, outcomes, and coursework: Business & Management | UMGC Faculty Training at UMGC We are committed to your professional success at UMGC. Each new faculty member is required to successfully complete our online two-week new faculty orientation, FacDev 411, as a condition of hire. Position Available and will Remain Open until Filled Salary Commensurate with Experience All submissions should include a cover letter and resume. The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions. Workplace Accommodations: The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. Benefits Package Highlights: - Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. NOTE: Adjuncts are not eligible for the State of Maryland subsidized rates. Adjuncts would be responsible for the total cost if enrolled. - Insurance Options: Term Life Insurance and Accidental Death and Dismemberment Insurance. - Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds. For additional information please see: SS Adjunct Faculty_2020.pdf (umgc.edu) Hiring Range by Rank and Degree: Instructor: No Terminal Degree: Step 1 $806 - Step 11 $1,050 per credit hour Assistant Adjunct Professor: No Terminal Degree Step 1 $877 - Step 11 $1,127 per credit hour Assistant Adjunct Professor: Terminal Degree Step 1 $1,023 - Step 11 $1,288 per credit hour Associate Adjunct Professor: No Terminal Degree Step 1 $947 - Step 11 $1,205 per credit hour Associate Adjunct Professor: Terminal Degree Step 1 $1,202 - Step 11 $1,483 per credit hour Adjunct Professor: No Terminal Degree Step 1 $1,023 - Step 11 $1,288 per credit hour Adjunct Professor: Terminal Degree Step 1 $1,347 - Step 11 $1,645 per credit hour

North Dakota
Vituity logo

Practice Administrator

Vituity

A physician-led-and-owned healthcare delivery organization, Vituity offers integrated, acute care expertise in the areas of anesthesiology, emergency medicine, inpatient/outpatient

Administration52 days ago

Title: Practice Administrator - Teleneurology - Remote CA - N Location: Remote, United States Job Description: Clinical Support Full-Time Sacramento, California 2600014J Neurology - Teleneurology Remote, Nationwide – Seeking Teleneurology Practice Administrator Everybody Has A Role to Play in Transforming Healthcare As a Practice Administrator, you play a vital role in our mission to improve lives. Provide direct, business operations support to our medical directors, site physician partners, advanced providers and scribe (when applicable) employees. At Vituity we know the impact you can have. Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you. The Opportunity - Act as the operational administrator for the site Vituity leadership and as the interface for the practice to the hospital and community. - Act as the front-line liaison for the provider team with hospital C-Suite, nursing leadership, nursing staff, and Vituity support team. - Provide executive support to the site medical director and site management team to meet contract expectations. - Provide support for all site financials to include, but not limited to, contract stipends, expense reimbursements, and site payroll timecards. - Act as the super user for all Vituity software applications and as a point person for hospital software and hardware systems. - As appropriate to site practice, provide support to Vituity providers acting as a percipient witness in criminal or civil disputes including, but not limited to, receiving and routing subpoenas, scheduling depositions and trial testimony as applicable, development of a provider fee schedule, and including malpractice carrier as appropriate. - Provide office management to include, but not limited to, all aspects of meeting management, office systems, supplies, site events, and customer service. - As applicable to the practice line, facilitate all aspects of the daily patient census and attend daily multi-disciplinary rounds. - As applicable to the site practice, responsible for all aspects of the site clinical schedules to ensure adequate coverage with no disruption to patient care. - Collect, track, and analyze all site financial and operational data. - Project management as needed of the site operational programs to include, but not limited to, Operations Meetings, Patient Experience Program, Quality/Performance Improvement Program, Advanced Provider and/or Scribe Programs, and Student or Resident rotations. - Ensure all aspects of recruiting and on-boarding are completed for new providers and employees as well as locums and reservists and/or residents and students. - Ensure all licensed providers complete their recredentialing timely and appropriately for their licensing, certificates, and credentials required by Vituity and hospital Medical Staff Office. - Ensure all site partners and employees remain in compliance with Vituity and hospital programs and other mandated training or requests. - Act as the point person for all Vituity People Operations (Human Resources) relations to include, but not limited to, ensuring accurate site roster and compliance with employment law and Vituity policies. - Develop and maintain site orientation checklists and manuals. - Collaborate with Medical Director and Site Management Team in developing and maintaining site practice policies and procedures. - As applicable to practice line, responsible for all medical records and data submission to Revenue Cycle Management in a timely manner and responsible for appropriate charge capture in designated system, sending notices and follow up as appropriate. - Ensure billing and documentation compliance through completion of site WIP/TAD lists, answering provider routine questions, and schedule/hosting/participating in the monthly meeting with Revenue Cycle Management billing team. - Ensure completion of mandated forms and requests as appropriate to include, but not limited to, death certificates, physician office requests, State specific Workers Compensation and Motor Vehicle Department reporting compliance, and pharmacy requests. Required Experience and Competencies - Two to three years of experience in an office or healthcare setting required. - Associate or Bachelor’s degree in Business Administration, Human Resources or related field strongly preferred. - Experience working in the healthcare field is preferred. - Knowledge of healthcare and medical terminology preferred. - Knowledge of general Human Resource principles preferred. - Knowledge of Federal, State, and County Agencies who regulate the Healthcare Industry preferred. - Intermediate to advanced MS Excel, Word, PowerPoint, and Outlook skills. - Strong consultation skills and the ability to seek out information. - Strong work ethic, organizational skills, and interpersonal skills. - Ability to prioritize and work in a stressful environment. - Ability to be self-directed, motivated, and sensitive to deadlines. - Ability to express ideas and convey information effectively in verbal and written communications. - Able to create a positive environment, clearly understand client / customer relationships, and promotes Vituity positive image. - Ability to understand and apply information management principles, data analysis interpretation and continuous quality improvement tools/methodologies. - Ability to maintain flexibility, cooperation and participate in cross-organizational performance improvement activities. - Ability to use office equipment and automated systems/applications/software at an acceptable level of proficiency. - Ability to establish and maintain effective working relationships as required by the duties of the position. - Ability to read, understand and communicate in English sufficient to perform the duties of the position. - Ability to evaluate and convey information in legible reports to Human Resource, Finance, and Executive groups. The Community Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars. - Monthly wellness events and programs such as yoga, HIIT classes, and more - Trainings to help support and advance your professional growth - Team building activities such as virtual scavenger hunts and holiday celebrations - Flexible work hours - Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more Benefits & Beyond* Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future. - Superior health plan options - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service) - Generous paid time off starting 3-4 weeks’ annually - Student Loan Refinancing Discounts - Professional and Career Development Program - EAP and travel assistance included - Wellness program - Purpose-driven culture focused on improving the lives of our patients, communities, and employees We are excited to share the base salary range for this position is $24.28 - $30.36, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company’s annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details. We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

United States
$24 - $30 / hour
State of Washington logo

Juvenile Hearings Administrator

State of Washington

Founded in 1889, the State of Washington was the 42nd American territory to be admitted to the United States. Located in the Pacific Northwest, Washington is si

Administration52 days ago

Job Title: Juvenile Hearings Administrator (WMS2) Location: Olympia, WA. Flexible/Hybrid Salary: $100,934.00 - $126,168.00 Annually Job Type Agency Internal - Permanent Remote Employment Flexible/Hybrid Job Number 2026-02647 Department Dept of Children, Youth, and Families Division Administrative Services The Department of Children, Youth and Families (DCYF) is seeking an experienced and mission-driven leader to take responsibility for operations and management of the JR hearings program statewide. This position manages an efficient, effective JR Hearings Team and oversees Juvenile Rehabilitation Hearing Officers who conduct administrative hearings and issue decisions in accordance with applicable law, policy, and procedure. The position is responsible for oversight of transfer hearings and other JR hearing matters and ensures hearing operations are fair, consistent, timely, and compliant with relevant requirements. The Opportunity: You will provide leadership, oversight, and direction for the Juvenile Rehabilitation Hearings program, including oversight of hearing operations, hearing officer performance, adjudicative consistency, and procedural fairness. You will be responsible for the development of hearing-related policies, procedures, and performance measures, and for ensuring hearings are conducted in compliance with applicable law, policy, and due process requirements. You will also be responsible for the growth and development of Juvenile Rehabilitation Hearing Officers, including hiring, retention, professional development, and succession planning. As the advanced level subject matter expert, you are accountable for management and oversight of the juvenile hearings program for DCYF. Some of what you will do: - Oversee the conduct of administrative hearings involving Juvenile Rehabilitation matters, including transfer hearings and other processes assigned to the program. - Ensure hearings are conducted fairly, consistently and in accordance with applicable law, policy, and procedural requirements. - Supervise hearing officers and review hearing practices, written decisions, and program operations for quality, consistency, and timelines. - Develop, implement, and maintain policies, procedures, and operational standards for the Juvenile Rehabilitation Hearings Program. - Serve as the senior subject matter expert on JR hearing processes, due process requirements, and adjudicative practice. - Monitor compliance, identify operational risks, and implement process improvements within the hearings program. - Investigate and respond to concerns or complaints related to hearing operations, process integrity, and service delivery. - Manage the daily operations of the hearings team, including workload assignment, staffing, coaching, performance management, and professional development. - Promote equal access, procedural fairness, and equitable treatment of all hearing participants. - Coordinate with internal and external partners regarding hearing operations while maintaining the neutrality and integrity of the hearing function. Required Qualifications: Ten years of experience with a combination of working in hearing-related work. OR A Bachelor's Degree in law, social science, health, public administration, or related field, AND - Six years of experience handling hearings, discovery, claims and lawsuits. - Six years of experience in planning, administering, developing, or delivering programs in business, public administration, and conducting research and analyzing policies, laws, rules, or regulations. - Six years progressively responsible supervision and directing the activities and performance of others. - Years of experience can be gained concurrently. OR Master's degree in business, public administration, law or Doctor of Jurisprudence (JD), or closely allied field, from an accredited college or university whose accreditation is recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA), AND - Three years of experience handling hearings, discovery, claims and lawsuits. - Three years of experience in planning, administering, developing, or delivering programs in business, public administration, and conducting research and analyzing policies, laws, rules, or regulations. - Three years progressively responsible supervision and directing the activities and performance of others. - Years of experience can be gained concurrently. AND - The ability to take action to learn and grow. - The ability to take action to meet the needs of others. Required Competencies: - Model and Champion our Culture and Values: Demonstrate abilities to earn the trust, respect and confidence of colleagues, employees, partners, and customers through honesty, integrity, and professionalism in all interactions. - Cultivate a Shared Strategic Vision: Describe an inspiring, long-term vision with deep meaning for the organization or team. This includes a commitment towards eliminating racial disproportionalities and advancing racial equity. - Develop People: Bring great people with the right skills and the right motivation into the organization and enable them to do their best work every day. - Drive Results: Create and nurture a performance-based culture of continuous improvement. Is passionate about data informed decision-making, scientific problem solving, customer responsiveness and satisfaction, and maximizing resources across the organization. - Foster Learning: Foster a climate that supports creativity, innovation and hypothesis testing. Support and invest in employee learning and development. - Build Relationships: Build and maintain internal and external relationships that create positive customer satisfaction with the services offered by the Department. - Communicate Effectively: Convey clear, timely and persuasive messages that positively influence the thoughts and actions of others. - Embrace inclusivity and transparency in decision making. Actively contribute to a work environment that embraces building and sustaining relationships and partnerships with key stakeholders, recognizing the value of culture, ethnic, gender and other individual differences, to enhance the attainment of department goals. - Lead and Navigate Change: Navigate the organization through complex and changing environments and engage staff to seek creative solutions and drive change. Attend to the human side of change. - Embrace and Embed Inclusion in Decision-making: Reach out to leverage diverse points of view, talents and capabilities. Is accountable for the impacts of their approach, decisions and actions on themselves, coworkers, stakeholders and those we serve. - Accept responsibility for the quality and timeliness of the region's work. - Foster Teamwork and Collaboration: Foster teamwork and collaboration while developing people. Build trusting cooperative relationships and meaningful connections. Understand/build networks and collaboration. In addition to those required qualifications, our ideal applicant will also have some or all of the following: - Experience interpreting and drafting legislation, rules, agency policies and procedures. - High volume hearings or litigation management experience. - Experience formulating and supporting legal defense strategies, preferably on behalf of state agencies. - Mediation experience. - Experience managing high volume legal/claims programs, processes and procedures. - Project management experience.

Washington
$100.9K - $126.2K / year
Job Closed