Build-A-Bear Workshop is a retail chain that supplies stuffed animals, accessories, and other decorative items in an interactive process that allows children to
Manager, Retail Operations
Location
Missouri
Posted
57 days ago
Salary
0
Seniority
Lead
Job Description
Manager, Retail Operations
Build-A-Bear Workshop
Manager, Retail Operations Location: Saint Louis United States Job Description: The Manager, Retail Operations serves as the primary contact for high-visibility pop-up shops and Build-A-Bear events, as well as the management of store information and field alignments. This role leads the planning and execution of short-term, high-impact retail activations-ranging from one-day events to week-long pop-ups-in partnership with Brand, Marketing, and Licensing teams, ensuring operational excellence, brand alignment, and seamless field execution. Responsibilities: Pop-Up Shops & High-Visibility Activations - Lead planning meetings with key business partners and manage execution timelines and critical path activities to ensure all milestones are met. - Partner closely with Brand, Marketing, Licensing, Field Operations, and Supply Chain to ensure activations are operationally sound and brand right. - Lead recurring conference calls with NA BQ and field teams to review activation readiness, execution plans, and post-event learnings. - Provide clear, formal communication to field teams outlining activation scope, operational expectations, timelines, and execution guidance. - Facilitate cross-functional reviews to ensure layouts, fixtures, technology, and operational processes support the intended Guest experience. - Gather event-specific field feedback, synthesize insights, and share key learnings with partners to inform future activations and strategy. - Partner with Finance to ensure all popup stores are properly established and assigned store numbers - Maintain accurate tracking and reporting of popup shop sales - Ensure the administration of revenue reporting and any required revenue share payments to support contractual and legal obligations for popup shops partnerships Build-A-Bear Events - Oversee the planning and execution of Build-A-Bear-owned events, ensuring consistent operational standards and a high-quality Guest experience. - Partner with Field Leadership, Finance, and cross-functional teams to align event execution, expense management, and revenue recognition. - Ensure all required documentation, approvals, and operational requirements are completed prior to event execution. - Support operational setup, execution readiness, and post-event wrap-up for Build-A-Bear events. Program Strategy & Awareness - Support the development of the overall strategy and visibility of the pop-up and Build-A-Bear events program. - Partner with Marketing and Brand teams to build awareness, alignment, and clarity around program goals, formats, and opportunities. - Provide operational input to help shape scalable, repeatable events and pop-up models that support brand priorities. - Manage record-keeping of documentation related to temporary popup locations and events Required Qualifications: - Minimum 5-7 years of experience within a Store Operations or enterprise retail support role - Bachelor's degree in business or a related field - Strong ability to manage timelines, organize work, and lead cross-functional initiatives - Solution-oriented mindset with the ability to remove obstacles and drive execution - Proficient in Word, Excel, and PowerPoint Behavioral Traits for Success: - Confident, assertive leader who takes ownership and drives results - Highly persuasive and socially skilled; influences others to action - Energized by leading teams, building momentum, and setting direction - Comfortable making decisions in fast‑paced, dynamic environments - Motivates and engages others through strong communication and presence - Results‑focused with a bias toward action and progress - Adaptable and resilient; thrives in change and ambiguity - Balances authority with approachability to rally teams toward shared goals Working Environment: - Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs - Hybrid work schedule - Corporate Office located in St. Louis, MO Your Performance will be measured on: Your ability to achieve annual department objectives and corporate goals, which includes but is not limited to the following: - Decision-making, judgment, and execution - Clear and thorough communication, both spoken and written, with internal and external parties - Timeliness and follow-up - Problem solving and removing obstacles - Planning and organization - Execution of pop-up shops and Build-A-Bear Events - Relationships with external vendors - Creating a positive experience for both internal and external guests - Internal and external stakeholder Feedback
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