Become a part of our caring community The Mail Operations Pharmacy Technician for Credit and Collections 2 identifies and collects overdue accounts to minimize outstanding debts. Perform research and resolution for members regarding their financial account through the phone. Retain membership and assist members in making payments for past due balances. Set up Credit Card Accounts for recurring payment. Communicate any trends and/or problems. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Work with defined parameters to identify work expectations and quality standards, but has some latitude over prioritize/timing, and works under minimal directions. Follow standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion. We are looking for a Mail Operations Pharmacy Technician 2 to represent us by addressing the following items below: - Handle outbound member calls related to billing inquiries, credit card declines, payment plans, check by phone payments, and outstanding balances on accounts. - Addressing customer needs which may include complex financial questions, resolve issues, and educating members. Recording details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. - Process Part B claims for PDP members - Process Grants - Ability to perform in a metric-based department. Use your skills to make an impact Key Competencies - Builds Trust: You honor your word by doing what you say you are going to do. - Keep attuned to the needs and perspectives of customers and use this insight for the benefit of the business. - Drive for excellence: You are a continuous learner who encourages others to learn. By always upgrading your own work, you achieve results and outperform the competition - Meet shared expectations and achieve results. Required Qualifications - Must have an active license with the Board of Pharmacy in the appropriate state. - National Certification, PTCB CphT - 3 years of related experience - Must be passionate about contributing to an organization focused on improving consumer experiences - Navigate computer programs and tools - Handle multiple or challenging priorities, including use of multiple computer applications at a time. - Effective verbal and listening communication skills Preferred Qualifications - High School Diploma or GED - National Certification, PTCB CphT Additional Information Schedule: Monday - Friday 8 am - 4:30 pm MST Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

• Contact clients and collect outstanding payments. • Patiently and professionally communicate with customers to encourage debt payments. • Maintain trustful relationships while ensuring timely payments.

- Employment Type: Full-Time Contractor - Workplace: Remote - Compensation: USD $1,000 - $1,300/month - Schedule: Monday to Friday, 9:00 am - 6:00 pm EST At HireHawk, we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one. We are seeking a Finance & Collections Specialist to take full ownership of tenant collections across a growing real estate portfolio. This role is heavily focused on managing delinquencies, following up with tenants, and ensuring timely payments, while also providing light finance support through reporting and analysis. Responsibilities: - Monitor and manage tenant delinquencies across the full property portfolio - Conduct follow-up calls and send notices to tenants with overdue balances - Reconcile tenant ledgers and accounts to ensure accuracy - Track, analyze, and report delinquency metrics and trends to leadership - Maintain detailed records of all collection activities and communications - Coordinate with property managers and legal teams when escalation is required - Develop and improve collection workflows, policies, and follow-up processes - Assist in preparing monthly and quarterly financial reports - Support budgeting, cash flow tracking, and variance analysis - Create high-level, owner-facing reports that translate raw data into actionable insights - Assist with investor-related reporting as needed

- Employment Type: Full-Time Contractor - Workplace: Remote - Compensation: USD $1,000 - $1,300/month - Schedule: Monday to Friday, 9:00 am - 6:00 pm EST At HireHawk, we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one. We are seeking a Finance & Collections Specialist to take full ownership of tenant collections across a growing real estate portfolio. This role is heavily focused on managing delinquencies, following up with tenants, and ensuring timely payments, while also providing light finance support through reporting and analysis. Responsibilities: - Monitor and manage tenant delinquencies across the full property portfolio - Conduct follow-up calls and send notices to tenants with overdue balances - Reconcile tenant ledgers and accounts to ensure accuracy - Track, analyze, and report delinquency metrics and trends to leadership - Maintain detailed records of all collection activities and communications - Coordinate with property managers and legal teams when escalation is required - Develop and improve collection workflows, policies, and follow-up processes - Assist in preparing monthly and quarterly financial reports - Support budgeting, cash flow tracking, and variance analysis - Create high-level, owner-facing reports that translate raw data into actionable insights - Assist with investor-related reporting as needed