Unifin Inc

• Support billing, invoicing, and project-related administrative processes • Maintain organized digital records, compliance documentation, and tracking systems • Coordinate collection and follow-up of vendor and subcontractor documentation • Track and organize receipts, invoices, and project files • Prepare recurring reports and billing support documentation • Help maintain operational spreadsheets and accounting-related records • Support employee engagement and culture initiatives • Assist with internal communications and employee recognition efforts • Research and coordinate company events and team activities • Help organize event logistics, RSVPs, and related planning materials

• Contact clients and collect outstanding payments • Communicate patiently and professionally with customers to encourage them to pay debts • Balance maintaining trustful relationships and ensuring timely payments

• Contact clients and collect outstanding payments. • Patiently and professionally communicate with customers to encourage debt payments. • Maintain trustful relationships while ensuring timely payments.

• Strong proficiency in PHP with hands-on experience developing applications using the Laravel framework • Design, develop, and maintain scalable web applications using modern front-end and back-end technologies • Collaborate with product managers, UX/UI designers, and other developers to define and implement new features • Write clean, efficient, and well-documented code • Ensure the performance, quality, and responsiveness of applications • Implement APIs, integrate third-party services, and optimize database performance • Participate in code reviews, architecture discussions, and sprint planning • Troubleshoot, debug, and upgrade existing systems • Mentor and provide technical guidance to junior and mid-level developers • Stay up to date with emerging technologies and propose improvements to enhance development efficiency

• Handle inbound and outbound calls in a call center environment. • Serve as the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring customer satisfaction. • Interact with customers via phone, email, and in-person to address questions, concerns, and service requests. • Assist customers with payments, renewals, cancellations, and other policy-related needs. • Document customer interactions and maintain detailed records. • Collaborate with team members to achieve departmental goals and service standards.

• Design, develop, and maintain scalable backend services using .NET (C#). • Build and maintain RESTful APIs consumed by PHP Laravel applications and other internal services. • Design, optimize, and maintain SQL database schemas, queries, and stored procedures. • Ensure performance, reliability, security, and scalability of backend systems. • Integrate third-party services and internal systems via APIs. • Participate in architecture discussions, technical decision-making, and code reviews. • Troubleshoot, debug, and optimize existing applications and databases. • Collaborate with frontend developers, product managers, and other stakeholders to deliver features end-to-end. • Mentor junior and mid-level developers and promote best engineering practices. • Contribute to improving development workflows, tooling, and system observability.

• Conduct a combination of outbound calls and text messages to individuals and businesses, aiming to generate leads for life insurance products • Develop and maintain a comprehensive understanding of our life insurance offerings to effectively communicate their benefits through calls and texts • Skillfully schedule appointments for our life insurance agents, consistently meeting and exceeding daily and weekly targets • Clearly articulate the value of life insurance in both verbal and written communication, addressing client inquiries and concerns with professionalism and empathy • Conduct thorough needs assessments to identify potential clients who would benefit from our life insurance products • Update and maintain accurate records of calls, texts, appointments, and client information in the CRM system • Collaborate closely with the life insurance sales team to ensure seamless communication and handover of qualified leads

• Develop and maintain Power BI dashboards to provide real-time insights into business performance and track key metrics • Collaborate with stakeholders to identify reporting needs and requirements, and design and deliver customized reports that meet business needs • Maintain and update existing reports, ensuring accuracy and completeness of data • Analyze data to identify trends and patterns, and make recommendations to improve business performance • Create automated workflows using PowerAutomate to streamline routine deliverables • Work closely with IT to ensure that reports and workflows are running efficiently within the IT infrastructure • Create and manage daily, weekly, and monthly deliverables related to Debt Collection, including reports, dashboards, and other data visualizations • Work with cross-functional teams to gather data and ensure data accuracy and completeness • Conduct quality control checks on data and reports to ensure accuracy and completeness • Maintain a high level of knowledge of the Debt Collection industry, including regulatory requirements, best practices, and emerging trends • Provide training and support to end-users on Power BI usage and report interpretation.

• Contact clients and collect outstanding payments • Patiently and professionally communicate with customers to encourage payment of debts • Strike a balance between maintaining trustful relationships and ensuring timely payments