Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Woe with our most strategic customers to drive time to value from their ServiceNow investments. You will collaborate with key CEG stakeholders on the ground and across the company, to help organize and orchestrate the resources and activities to drive the degree of operational rigor, transformation maturity, and customer intimacy required at these strategic customers. lead and drive multiple Expert Service engagements, ensuring on-time, on-budget delivery of solutions to achieve customer business outcomes. You will help define strategic goals and then be the key point of communication and coordination to ensure we deliverthe delivery team, keeping the project on track by establishing and maintaining governance forums, mitigating risks and issues, and driving rapid and effective decision-making, escalating issues as required. The ultimate goal is to drive the successful adoption of the ServiceNow platform to the customer’s most critical business goals. Job Responsibilities - Translate ServiceNow capabilities into clear narratives aligned with the customer’s strategic priorities, while defining shared transformation goals and adoption roadmaps that support business expansion and operational objectives. - Lead creation of a unified approach on delivering on the transformation at our most strategic customers – across CEG and other teams (Impact, Expert Services, Now Next AI, Now Next CRM, etc.) to ensure a one ServiceNow operational and organizational interface for delivery and ongoing governance. - Rightsize the delivery approach to balance across adoption, time to value, program risk, and governance. - As needed – Coach and mentor CEG team members to execute effectively across transformation programs at our most strategic customers - Influence, support and provide thought leadership to the customer during times of ambiguity or conflict. - Collaborate with the Account Team, partner and customer to understand the customer and the engagement; including business challenges, key stakeholders, issues and business value being delivered. - Support Business Development efforts for ongoing growth at these strategic accounts. Qualifications To be successful in this role you have: - 12 years progressive experience as part of a professional services organization. - Hands on experience leading and delivering transformation programs at scale, at G1000 organizations - Proven ability to orchestrate across multiple transformation workstreams, instill operational rigor in progam delivery and governance, incorporate relevant measures for early risk detection and mitigation. - Effectively navigate internal and external stakeholders to build coalitions around transformation programs - Adept at executive story telling and messaging, aligning strategic business outcomes with technical milestones - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Ability to travel up to 50%. - Creative, high energy, entrepreneurial spirit with comfort running initiatives and program independently within a 'start-up paced' environment. - Demonstrated success driving complex issues through analysis and resolution. . - ServiceNow certification in aligned workflow. - Expert in integrating AI tools to optimize workflows, drive strategy, and deliver business value through platforms like ServiceNow. - Skilled in ethical AI use, technical translation, and stakeholder engagement across both technical and executive audiences. - Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote

• Jump on every inbound lead fast and return calls, voicemails, texts, emails, and form submissions promptly. • Run confident, engaging sales conversations that feel helpful and natural. • Walk leads through our pricing and services in plain simple terms. • Check in with customers after their clean to confirm satisfaction and ask for reviews. • Handle scheduling changes, rescheduling, and customer questions as they come up. • Log accurate notes in our CRM on every lead, quote, follow-up, and outcome.

Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra. What We're Looking For: Serves as the primary post-sale point of contact for our key government clients. Uses in-depth knowledge of the public sector, client industry, and/or business processes, deep knowledge of the ZPA platform, and technical expertise to drive and increase adoption and utilization of Zebra's products within these strategic accounts.Demonstrates product features beyond central functionality to help the customer achieve specific business results, aligned with the desired outcome, and maximum value from the product(s). May recommend specific solutions to achieve customer's desired result.Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products; accountable for client renewal and retention results. Ensures best practices are adopted for product use while adhering to all government and agency-specific protocols.May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support. The CSE will be responsible for the tangible value generated from other Zebra solutions and future acquired businesses. Qualified employees must reside in the US with the ability to travel +/- 25% or as business dictates. Please ensure resume submitted clearly showcase a proven track record of success in the government sector. - Manage a list of government clients on their post-sales journey, including kickoff, onboarding, adoption, renewals, and program advocacy. - Meet and exceed KPIs pertaining to client adoption, contract renewal, and expansion opportunities. - Own the client engagement process, from initial partnering to ongoing value delivery of the desired mission outcomes. - Work cross-functionally on internal projects to support and drive the continued evolution of the solution to meet public sector requirements. - Create and execute a project management plan, providing awareness across the organization, driving both strategic and tactical initiatives. - Ability to prioritize multiple and very different tasks on a daily basis. Government clients may have very different use cases and specific needs; being able to stay organized and accomplish their goals is important to overall success. - Analyze and resolve product adoption issues, escalate client concerns and product needs appropriately while working with the correct internal groups and adhering to established communication protocols. - Facilitate client cadence calls, onsite and/or web trainings, ensuring compliance with all agency-specific security and access requirements. - Drive quarterly steering committee agendas, partnering with sales, Executive Management, and other resources to drive continued mission value and ROI. - Act as the voice of the client/agency and partner with them through their entire lifecycle. - Ensure the client's environment is maximized to exceed value and expectations over time. - Identify business process recommendations to accelerate adoption, retention, and value achievement while identifying and resolving risk, including compliance and security risks. - Deliver, document, and reference program success and mission impact reports to distinguish ZPA’s services and support future funding and program expansion. - Partner with the Federal sales team to identify expansion opportunities within existing contract vehicles and new programs. Minimum Requirements: - Bachelor’s degree required - 5 + years’ experience in B2B customer-facing account management, sales, customer success or an applicable position - Experience working with customers in the government sector (FED and/or SLED) - Must reside in the US with the ability to travel +/- 25% or as business dictates Preferred Requirements: - Must enjoy analyzing large data sets and working in Microsoft Excel - Should possess strong knowledge of business challenges/enterprise landscape - Must be highly collaborative with the proven ability to build strong internal and external relationships - Demonstrated project management skills along with stellar organizational and communication skills - Must possess an executive presence with the ability to speak at the Director and C-level Please note that this position will be providing services under a federal contract. As a result, completion of a successful federal security clearance is a requirement of the position. The applicant must complete and return to the federal agency a detailed security questionnaire as well as consent to and pass the following background screens: 1. US citizen required - individual must be able to obtain a Public Trust/Sensitive Security Clearance 2. 7 year employment/education verification 3. 5 year credit check 4. A pre-employment drug screen which will test for federally controlled substances, including THC, irrespective of state law 5. 5 year fingerprinted criminal background screen 6. 7 year criminal county search 7. Federal Criminal Search- all counties lived and worked in 7 years 8. year multi jurisdiction search 9. Social Security Trace 10. Drug Test- 9 panel drug test 11. The federal agency and Zebra will comply with all applicable state and federal laws in administering background screening, including laws respecting consumer reports Equal Opportunity Employer: Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf Conozca sus Derechos: https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Pay Range: $84,880.00 - $127,320.00 Annual Incentive Compensation: In addition to base pay, Zebra offers this role an opportunity to earn variable compensation in the form of commission for achieving quota, at 45% , in accordance with the terms of the applicable sales incentive plan. Zebra Total Rewards: Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work. Salary offered will vary depending on your location, job-related skills, knowledge, and experience. Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards. Job Posting Statement: To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. AI Technology Statement: Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.

Role Description As a Customer Success Manager, you are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley’s digital solutions. Working closely with field sales or account managers, the Customer Success Manager brings their expertise to provide a range of services to customers, including: - Developing successful course implementation solutions - Training - Course fulfillment/setup - Monitoring course usage and trends - Driving digital conversions and account expansions The Customer Success Manager will be a key resource in delivering Wiley’s commitment to exceptional customer advising, support, retention, and expansion of digital usage in their territory. They will work with existing and new customers to create and implement their digital solutions and will work with their field sales or account manager partners to expand their digital footprint. Qualifications - Undergraduate degree - 2-4 years of relevant work experience in a similar function - Previous customer service, sales support and/or tech product support exposure - Able to lead effective presentations to internal and external customers, in both large groups and one-on-one settings - Strong written and verbal communication skills - Strong relationship building skills - Excellent organization and time management skills - Ability to learn and apply technical expertise with new and existing platforms - Strong skill set to train and implement digital solutions - Self-starter with the ability to maximize time and generate high ROI by leveraging strong listening skills to understand and execute digital solutions - Adaptable: can navigate complex sales processes with multiple decision makers Requirements - Responsible for reconfirming and retaining current customers while expanding digital usage at installed base accounts - Responsible for assisting faculty in implementing and integrating Wiley’s digital solutions - Consult with instructors on implementation and curriculum design, execute individual and departmental training plans - Collaborate with field sales/account manager to review the status of opportunities, existing business, and expansion opportunities - Partner with field sales/AM to identify priority customers and participate in effective retention strategies to reduce digital churn - Drive and support pilots across the territory with follow-up, surveys, assistance with the platform, and questions - Assist AM with converting the pilot to an adoption - Collaborate with field sales/AM partner weekly or biweekly on adoption strategies to effect expansion and digital penetration - Proactively follow up with customers to ensure a positive experience using Wiley products - Conduct re-training with key customers to ensure all large adoption customers are “power users” - Provide deep integration support on various LMS / LTI implementations - Provide regular account and adoption intelligence in SFDC after working with customers - Analyze and drive digital usage data via activations reports for priority adoptions after back-to-school period ends - Review vendor reports at specific times during the season for IA courseware adoptions Benefits - Meeting-free Friday afternoons allowing more time for heads down work and professional development - Robust body of employee programming to facilitate a wide range of opportunities to foster community, learn, and grow - Commitment to fair, transparent pay and competitive compensation - Comprehensive benefits package