• Own rapid, high-impact implementations tied to acquisitions, operator transitions, and product expansions • Lead condensed, full-cycle implementations for acquisitions, operator transitions, and product expansions • Quickly assess and understand existing customer configurations, workflows, and data structures • Serve as the main point of communication for customers during their transition • Drive implementations that span multiple August products (Clinical, Billing, Operations, and beyond) • Develop and execute streamlined implementation project plans • Act as a trusted advisor to C-suite leaders, department heads, and front-line staff • Partner cross-functionally with Product, Engineering, Customer Success, and Go-To-Market teams • Identify and mitigate risks early, especially in situations with limited historical context • Deliver engaging training sessions tailored to both corporate and community-based roles • Standardize and scale processes, playbooks, and documentation

Role Description As a Senior Associate on the HSA Bank Implementation team, you will manage a high volume of employer onboarding projects focused primarily on Health Savings Account (HSA) products as well as some spending account products, including Flexible Spending Accounts (FSAs), Commuter Benefits, Health Reimbursement Arrangements and Dependent Care. You will manage new client implementations as well as renewals, while ensuring accurate setup and client satisfaction. In addition, you will guide clients in selecting appropriate enrollment and contribution methods, provide training on these processes, and offer support during the initial data loading phase. This remote-only role requires strong organizational, communication and consultative skills to ensure accurate setup and high client satisfaction. - Manage end-to-end onboarding for employer HSA and spending account products, including plan setup, configuration validation, and client training. - Consult with clients to determine appropriate enrollment and contribution methods based on their organizational needs. - Deliver virtual training sessions and onboarding materials to employer contacts. - Provide support and troubleshooting during the initial data loading of enrollments and contributions. - Maintain accurate documentation and project tracking across multiple concurrent implementations. - Collaborate with internal teams to resolve setup issues and ensure timely and accurate execution. - Manage annual renewals for spending account clients. - Provide proactive communication and status updates to employer clients and internal stakeholders. - Ensure quality and consistency in client interactions through adherence to implementation protocols. Qualifications - Strong organizational skills and ability to manage multiple projects simultaneously. - Excellent written and verbal communication skills, with a customer-first mindset. - Proficiency in Microsoft Office Suite; experience with CRM or implementation tracking tools a plus. - Ability to work independently and collaboratively in a fast-paced environment. - Remote work only; no travel required. Requirements - H.S. Diploma or General Education Degree (GED) required. - Bachelor’s Degree in Arts/Sciences (BA/BS) Business, Healthcare Administration, or related field preferred. - 0-2 years Experience in healthcare operations, benefits administration, or client onboarding preferred. Benefits - The estimated salary range for this position is $23.00USD to $25.00USD. - Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. - This position is eligible for incentive compensation. Company Description Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.

Role Description This role pays between $35 and $45 an hour DOE and location and is remote. We offer excellent benefits including Medical, Vision, Dental, 401(k) with instant match, generous PTO, and much more! The Workday Specialist supports Transforming Age team members by serving as the first point of contact for Workday system support. This role manages the Workday ticketing system and triages Level 1 issues across multiple Workday modules. The Workday Specialist is customer focused, detail oriented, and committed to providing timely, accurate support that helps our teams focus on delivering high‑quality care and services. - Serves as the primary intake point for Workday support requests, managing the ticketing system from submission through resolution. - Triage and resolve Level 1 issues across multiple Workday modules, including HCM, Benefits, Absence, Time Tracking, Payroll, and Financials. - Troubleshoots common issues, identifies root causes, and applies standard resolutions following established processes. - Escalates complex issues to senior analysts or external partners with thorough documentation and clear context. - Communicates clearly and respectfully with requestors, providing updates and ensuring a positive support experience. - Maintains accurate ticket documentation to support reporting and continuous improvement. - Identifies recurring issues and partners with the HRIS team to improve processes, training, or documentation. - Supports testing related to system updates or configuration changes as needed. - Supports the Mission, Vision, and Values of Transforming Age in all areas of responsibility. - Performs other duties as assigned. Qualifications - Bachelor's degree or equivalent combination of education and experience. - 1 to 2 years of hands‑on Workday experience. - Experience supporting multiple Workday modules. - Experience working within a ticketing system (e.g. Remedy). - Strong troubleshooting and problem‑solving skills. - High attention to detail and commitment to data accuracy. - Customer service focused with strong written and verbal communication skills. - Experience supporting Workday in a healthcare, nonprofit, or multi‑entity organization preferred. - Familiarity with HR, payroll, benefits, or financial business processes preferred.

Role Description We are looking for an Implementation Manager to focus on our Service Fusion platform. As an Implementation Manager, you’ll be the primary point of contact for new clients as they begin their journey with Service Fusion. You will guide customers through onboarding, ensuring their software is configured to fit their workflows and business goals. Your role will combine technical aptitude, clear communication, and customer advocacy to deliver a seamless onboarding experience that sets our clients up for long-term success. - Performing system setup - Coordinating and performing training - Overseeing data import progress - Solving customer-specific workflow issues - Remain knowledgeable and up to date on all Service Fusion products - Contribute to the Service Fusion roadmap - Consistently meet or exceed company performance metrics - Collaborate with peers and clients on projects - Represent brand at trade show events Qualifications - Must be technically savvy - Demonstrate high levels of written and verbal communication - Comfortable with change; strong prioritization skills; ability to balance multiple tasks - Comprehension and delivery of monthly, quarterly and team level goals - User-level CRM experience - Demonstrate ability to own the process and account; know when to escalate to leadership - Demonstrate the skill of guiding a customer efficiently and effectively through the onboarding process - Demonstrate the ability to assess the needs of a customer and tailor their journey as needed - A mindset of continuous innovation and improvement - Equal doses of patience and common sense - Familiarity with web applications and mobile applications - Experience with QuickBooks (preferred) - Experience with Microsoft Excel (preferred) Benefits - Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid - Continued investment in your professional development - Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend - 401k with up to a 4% match and immediate vesting - Flexible and generous (FTO) time-off - Employee Stock Purchase Program Company Description EverCommerce [Nasdaq: EVCM] is on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.