Fusion Health is seeking a bright, motivated, and outgoing Lead, Client Success Manager to join our Client Operations team as a remote role! We are looking for an ambitious team player who is target driven and passionate about achieving results. What You'll Do: This role is vital to our organization's mission and growth, and if selected, you'll work on the following challenging and interesting projects: Post-Sales Implementation & Scalability: - Manage post-implementation processes and tools across health systems, ensuring scalability and efficiency. - Drive adoption of Fusion’s products and services, focusing on client retention and long-term satisfaction. - Develop and execute strategies to maximize the value clients derive from Fusion’s solutions. - Applies advanced customer lifecycle strategy and connects operational processes, client data, and human development to drive predictable results. - Cultivates a deep understanding of Fusion’s products, goals, mission, and clients - Champions enhancements to client success playbooks, renewal forecasting models, and team processes. Strategic Relationship Management: - Cultivate and manage strategic relationships with health system stakeholders, including executives, mid-level managers, and frontline staff. - Build trusted partnerships through strategic, consistent communication grounded in client goals, and proactively influence stakeholders to drive measurable, high-impact outcomes Data Collection & Analysis: - Collect and analyze client data to guide satisfaction strategies and identify areas for improvement. - Uses advanced data-driven story-telling skills to support client success, highlight opportunities for product and service enhancements, and make independent and team decisions - Create detailed reports and presentations using SQL, Excel, and PowerPoint to communicate insights and recommendations. - Interpret data, identify risks, and connect adoption insights to business outcomes. - Leverage CRM and reporting systems to coach team members on prioritization and client engagement Cross-Functional Collaboration: - Partner with Fusion leaders in sales, product, and engineering to drive innovation and deliver value to clients. - Collaborate on product innovation and feature rollouts to address client needs and enhance their experience with Fusion’s solutions. - Coordinate with internal teams to ensure alignment and effective delivery of client objectives. - Delivers clear, confident updates and represents the voice of both clients and team members. - Pilots new engagement strategies or technologies and shares learnings department-wide. People Management: - Hands-on people management of a small team; driving growth, accountability, and outcomes aligned to company goals and objectives - Shapes culture through mentorship, fairness, and transparent communication - Acts as a credible peer to leadership, influencing cross-functional priorities - Encourages team-wide experimentation with client journey improvements. Travel & Client Engagement: - Travel to client locations as necessary to strengthen relationships, support implementations, and address any concerns or opportunities (approximately 15% of the time) - Ensure that client visits and meetings are well-prepared and productive, providing actionable insights and solutions. Key Performance Indicators (KPIs): - Client satisfaction and retention rates. - Adoption and usage metrics for Fusion’s products and services. - Success of implementation and onboarding processes. - Effectiveness of data-driven strategies and recommendations. - Feedback from client stakeholders and internal teams. Who You Are: We believe in harnessing diverse talents and perspectives, and if you believe you have what it takes to excel in this role, we want to hear from you. We look forward to reviewing your application if you have the following qualifications and experience: - Bachelor’s degree in Business, Analytics, Information Systems, or a related field. A Master’s Degree in an applicable field is a plus. - 8+ years of experience in Customer Success, Account Management, or SaaS leadership - 1-3 years of experience in people management, mentorship, and leading a team - Health-tech or healthcare industry experience is a big plus - Excel at navigating ambiguity, creating scalable processes, and driving customer success. - Operates with ownership and accountability in ambiguous environments, builds scalable processes, aligns cross-functional teams around customer impact, and leverages strong communication and analytical skills to deliver measurable outcomes. - Use data-driven storytelling to influence stakeholders, leveraging SQL, Excel, and PowerPoint. - Demonstrated hands-on experience with products and platforms such as HubSpot, Salesforce, JIRA, and Confluence is required. Additional Details: - This is a remote, full time, salaried role. - Our normal hours of operation are Monday – Friday, 8:00 AM – 4:00 PM ET. - This position description is not intended to be exhaustive, and other duties may be assigned as they arise. - It is not expected that applicants have any familiarity with Fusion’s proprietary applications, Healthcare software, or Corrections/Public Health business processes. Qualified candidates will be able to demonstrate related experience and transferable skills that will work well with the Fusion team. - At this time, this position is not eligible for employment sponsorship. - Fusion is an equal employment opportunity employer. Compensation: - Salary Range: $105,000 - $125,000 - At Fusion, our salary ranges are designed to be competitive within our size and industry. Compensation is just one component of a comprehensive total rewards package that also includes benefits, flexibility, and growth opportunities. - Individual pay decisions are informed by several factors, including location, experience, qualifications, skillset, and internal equity across the organization. While we expect most offers to fall within the stated range, each compensation decision is made thoughtfully, with consideration for both the candidate’s unique profile and our commitment to pay parity. For Internal Use only: In reference to our Employee Referral Program, this opening is: Level 4

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​ The Oil & Mist Strategic Market Manager will lead the strategic development and expansion of the company’s filtration offering within the Oil Mist and Machining market across the EMEA region. Remote based role located in UK but coverage of European region Countries. While the organisation is a highly respected, and well known as Dust & Fume filtration, this specific market segment represents a significant growth opportunity. This role carries end-to-end responsibility for defining and driving the strategic focus for filtration solutions in the Oil Mist market, including the introduction of both current and new products, development of a sustainable customer base, and delivery of profitable sales growth. What is in it for you: - This is a great opportunity for a strategic thinker, who can support the planned growth for Oil & Mist - A role that provides a high level of autonomy with an ability to influence and make an impactExcellent package available commensurate with experience Key Responsibilities: - Lead and execute the EMEA strategy for filtration solutions in the Oil Mist and Machining market - Identify and develop new market opportunities, customers, and applications to drive sales growth and market share expansion - Introduce and commercialise current and new filtration products, ensuring strong market positioning and competitiveness - Act as the technical and commercial expert for Oil Mist filtration, supporting key customers and complex opportunities - Work closely with Engineering to develop and adapt products in line with market and customer requirements - Build and maintain strong relationships with key customers, OEMs, and partners across the region - Support and influence regional sales teams with market insight, application knowledge, and value propositions - Ensure solutions are technically sound, competitively priced, and commercially profitable - Monitor customer satisfaction, market trends, and competitor activity to continuously refine strategy Your Profile: To be successful in this role you will need to be the subject matter expert for Oil & Mist, with strong commercial and technical knowledge. Success will be measured by the ability to grow sales, expand market share, establish long-term customer relationships, and build a robust pipeline in a market where the company is investing to strengthen its position. Required Skills & Qualifications: - Engineering degree (or equivalent technical qualification) - Extensive experience in the Oil Mist industry - Proven experience in senior sales, market management, or business development roles - Strong technical understanding of Oil Mist and machining applications - Commercial mindset with the ability to balance growth, competitiveness, and profitability Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States. Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

About Us We are building a next-generation investment ecosystem that connects Web3 with real-world real estate. Our platform allows global users to invest in tokenized property assets with transparency, security, and accessibility that traditional real estate has never offered. As we continue expanding into new regions and communities, we’re looking for a highly driven Web3 Market Growth Manager to lead our user growth, build strategic market plans, and scale our presence across the global Web3 landscape. Key Responsibilities - Develop and execute Web3 market growth strategies to expand user adoption and investor participation. - Identify emerging markets and build tailored go-to-market plans for each region. - Establish strong relationships with crypto communities, influencers, DAOs, blockchain groups, and industry partners. - Drive collaborations with wallet providers, blockchain networks, exchanges, and payment gateways. - Partner with marketing teams to launch impactful campaigns, AMAs, educational content, and Web3 community initiatives. - Conduct research on DeFi, RWA (real-world assets), tokenization, and emerging Web3 trends to uncover new opportunities. - Represent the company at Web3 conferences, virtual events, and community gatherings. - Analyze user growth, track KPIs, and provide data-driven recommendations for continuous improvement. Requirements - 2+ years of experience in Web3, blockchain, crypto, or fintech growth roles. - Strong understanding of DeFi, tokenization, and Web3 user behavior. - Demonstrated ability to scale communities, drive user acquisition, or expand markets. - Excellent communication, presentation, and relationship-building skills. - Entrepreneurial mindset: resourceful, proactive, and comfortable in a fast-paced remote environment. - Fluent in English; multilingual ability is a plus. Preferred Qualifications - Experience working with global crypto communities (Asia, Europe, MENA, North America). - Existing network of blockchain influencers, KOLs, or community leaders. - Previous involvement in RWA projects, tokenized assets, launchpads, or exchange listings. - Background in marketing, partnerships, or growth for crypto startups.

Who You Are: You are highly organized, detail-oriented, and thrive in fast-paced environments where precision matters. You take ownership of your work and are known for your ability to manage multiple priorities while maintaining accuracy. You are tech-savvy and comfortable working across registration platforms and event technology. You bring a strong sense of urgency, adaptability, and problem-solving to everything you do. You are a collaborative partner who works seamlessly with clients, vendors, and internal teams. You pride yourself on delivering exceptional customer service and creating positive attendee experiences from start to finish. About the Role: We are seeking an Attendee Experience Manager (AEM) to support client programs through registration management, attendee data oversight, and event logistics. In this role, you will partner with Program Leads and internal teams to ensure accurate, efficient, and high-quality program execution from start to finish. The Attendee Experience Manager is responsible for maintaining high standards of organization, accuracy, and customer service while supporting multiple programs simultaneously. Location – Traveling/Remote: This role is fully remote, with the expectation of working within U.S. business hours. Travel is required for this role (35% or more). Key Responsibilities: Registration & Technology Management - Build and quality-check registration websites and mobile apps - Manage the full registration process for programs - Partner with Program Leads and clients to strategize registration setup and flow Attendee Data Management • Act as the central point for attendee data including rooming lists, cancellations, travel manifests, and reporting • Maintain accurate and up-to-date records across systems Customer Experience • Deliver high-level customer service to attendees throughout registration and onsite experience • Respond to attendee inquiries with professionalism and timeliness Program Materials & Logistics • Produce and/or manage program materials (digital and print), including name badges, communications, surveys, and welcome items • Coordinate printing and shipping with Operations Support Team Program Support • Support Program Leads with timelines, program resumes, expense reimbursements, and cost tracking/savings • Collaborate with internal teams including creative, travel, production, onsite support, and staffing Qualifications and Key Skills: • Proficiency in Cvent, meeting apps, and other registration platforms • Strong organizational skills and attention to detail • Ability to manage multiple priorities and meet tight deadlines • Excellent written, verbal, and interpersonal communication skills • Strong customer service mindset • Critical thinking, problem-solving, and adaptability • Willingness to travel a minimum of 35% Preferred: • Experience in pharmaceutical, franchise, or commercial event environments • Advanced Excel and data management skills Why Join Us: • A collaborative, people-first culture that values teamwork and connection • Opportunity to play a key role in delivering impactful, high-quality events • Fast-paced, dynamic environment with variety across programs and clients • Exposure to cross-functional teams and end-to-end event execution • A growing organization where your contributions make a direct impact