• Assist with the development of FLS code and standards analyses. • Provide guidance on the applicability of codes and standards to FAA facilities, its mission, and specific technical items encountered. • Provide FLS guidance to the FAA on program and Agency initiatives where the FLS program is a stakeholder. • Develop technical guidance on issues related to design and construction. • Assist with the development of standard specifications for installations at FAA facilities. • Assist with FLS programmatic planning initiatives, prioritization, and consultation regarding program direction and goals. • Authoring white papers, proposals, and analysis papers on any of the items above for distribution to FLS stakeholders. • Conduct comprehensive fire protection and life safety surveys of critical air traffic control facilities including airport traffic control towers (ATCT), terminal radar approach control (TRACON) facilities, in air route traffic control centers (ARTCC), and various other types of facilities supporting the FAA’s air traffic control mission. • Evaluate facility human element programs to address OSHA required Emergency Action Plans, Fire Prevention Plans, fire drills, and inspection, testing and maintenance of fire protection and life safety systems. • Coordination of sites with customer on specific dates, locations, impacts to the facility, etc. • Develop and maintain a current schedule of CRA's at all times, with dates of visit, location, current status of CRA, team assigned, and other relevant information. • Provide additional CRA support as requested by AJW-23 Program Manager.

• Focus on Active Directory, Group Policy Management, and Intune policies • Design, implement, and manage Active Directory and Group Policies • Develop, implement, and optimize Intune policies for endpoint management • Manage and optimize management platforms including Microsoft Endpoint Configuration Manager • Troubleshoot and resolve complex endpoint engineering issues • Collaborate with infrastructure teams and business stakeholders for implementation

• Lead the end-to-end integration and testing of rack thermal solutions, including liquid cooling systems in varying form factors and product lines. • Use CFD tools (FloTherm or Macroflow) to perform switch, rack, and system-level thermal/fluid analysis (flow distribution, pressure drop, and temperature profiling). • Design and optimize thermal components using 3D CAD (Creo or SolidWorks) to support seamless hardware integration and testing. • Participate in customer engagements and site visits to understand and document deployment constraints and gather feedback for design improvements. • Partner with factory teams to ensure racks are built with proper airflow, hose routing, and thermal safeguards, while establishing best practices that improve build consistency across deployments. • Collaborate with Architects/Compliance/Reliability and global vendors to align thermal architectures with total system design and international data center/thermal/mechanical standards (e.g., UL, OCP, ASHRAE, ISTA, ASTM, NEBS). • Conduct thermal, mechanical, and reliability testing, analyzing airflow, coolant flow rates, pressure drops, and structural integrity to ensure compliance with the end-users’ specifications. • Develop and maintain design documentation including BOMs, wetted materials compliance, test plans, and engineering change orders (ECOs). • Manage relationships with mechanical/thermal component vendors to build out a robust partner ecosystem consisting of racks, CDUs, hoses, manifolds, QDs, and cold plates. • Ensure mechanical designs support airflow management, thermal containment, and integration with cooling systems (e.g., in-row cooling, in-rack cooling, rear door heat exchangers). • Conduct root cause analysis and corrective actions for mechanical and thermal failures or field issues. • May perform other duties and responsibilities as assigned.

• Support the execution and rollout of AI-driven enablement initiatives across Customer Experience (CX) support workflows, working under the guidance of enablement engineers and AI Program Manager. • Assist in designing, testing, and deploying AI-powered workflows, such as: • Monitor and troubleshoot issues related to CX tools and AI integrations, helping ensure system reliability, performance, and scalability. • Analyze support and operational data to identify opportunities for AI-driven automation and workflow improvements. • Collaborate with cross-functional partners across CX, Customer Experience & Success (CXS) Tech, and Go-to-Market (GTM) Platforms teams to ensure AI solutions align with real customer support needs and operational constraints. • Develop and deploy automation scripts, configurations, or integrations to support AI enablement efforts.