What makes us Qlik? A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities. The Principal, Customer Success Operations Role This role will serve as the strategic right hand to the VP of Customer Success Operations, driving cross-functional initiatives and ensuring Qlik's CS Operations function delivers consistent, scalable, and measurable outcomes. Reporting directly to the VP of CS Operations, this is a high-visibility, high-impact position that blends the strategic oversight of a Chief of Staff with deep operational ownership across Renewals & Retention, Customer Health & Lifecycle, Data & Analytics, Tools & Systems, and Enablement & Training. This is a succession-track role designed for a seasoned operator ready to grow into VP-level leadership. What makes this role interesting? - You will operate at the intersection of strategy and execution — partnering directly with the VP of CS Operations to shape the future of how Qlik serves and retains its global customer base. - The role offers unparalleled breadth, giving you ownership across every pillar of CS Operations while developing the executive presence and organisational influence needed to lead at the next level. - You will help define the strategic roadmap for CS Operations, drive alignment across Customer Success, Product, Engineering, and Finance, and leave a lasting mark on how Qlik scales its customer outcomes function. Here’s how you’ll be making an impact: - You will serve as a strategic extension of the VP of CS Operations — leading critical initiatives, representing the function in cross-functional forums, and ensuring the organization moves with clarity and urgency against its most important priorities. You will help shape the long-term vision and operating model for CS Operations, translating strategic direction into executable plans with clear owners, milestones, and success metrics. - You will drive operational excellence across Renewals & Retention and Customer Health & Lifecycle — identifying risks, surfacing trends, and partnering with CS leaders to develop proactive intervention strategies that protect and grow Qlik's revenue base. You will ensure that customer health frameworks, lifecycle playbooks, and renewal processes are consistently applied, continuously improved, and deeply integrated into how Qlik's customer-facing teams operate. - You will oversee the integrity and evolution of Qlik's CS data and analytics infrastructure, ensuring that leaders at every level have the reporting, dashboards, and predictive insights they need to make faster, better decisions. You will govern the tools and systems ecosystem — including CRM and Customer Success Platforms — setting standards for adoption, data hygiene, and workflow optimization that scale with the business. - You will champion Enablement & Training as a strategic lever, partnering with CS leadership and People teams to ensure that Qlik's Customer Success organization is equipped with the skills, knowledge, and resources to deliver exceptional outcomes at every stage of the customer journey. - Outcomes will include stronger renewal rates, improved customer health scores, higher CS team productivity, and a more connected and capable CS Operations function that serves as a competitive differentiator for Qlik. - Your work will directly shape Qlik's ability to retain and grow a 40,000+ customer base — and position you to step into VP-level leadership as the function continues to scale. We’re looking for a teammate with: - 8 to 12 years of progressive experience in Customer Success, CS Operations, or a related GTM function within a B2B SaaS or enterprise software environment, with a demonstrated track record of driving strategic outcomes at scale. - Exceptional executive presence and communication skills — able to influence senior stakeholders, navigate organizational complexity, and represent the CS Operations function with clarity and credibility at the leadership level. - Deep expertise across the core pillars of CS Operations, including renewals and retention strategy, customer health and lifecycle management, data and analytics, CRM and CS platform governance, and enablement program design. - Experience operating in a Chief of Staff or senior strategic capacity, including managing cross-functional initiatives, driving operating rhythms, and translating ambiguous business challenges into structured plans and measurable results. - Strong analytical and data fluency, including the ability to build and interpret CS performance frameworks, define leading indicators of customer health, and leverage platforms such as Gainsight, Salesforce, or comparable tools. - A collaborative, low-ego leadership style paired with the strategic vision, operational discipline, and executive maturity to serve as a successor to VP-level leadership. The location for this role is: Remote – anywhere in the USA, preferably on the East Coast #LI-Remote Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities! More about Qlik and who we are: Find out more about ‘Life at Qlik’ on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page. What else do we offer? · Named in Newsweek’s ‘Americas Greatest Workplaces 2025’: https://rankings.newsweek.com/americas-greatest-workplaces-2025. · Genuine career progression pathways and mentoring programs. · Culture of innovation, technology, collaboration, and openness. · Flexible, diverse, and international work environment. Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs. Salary and Benefits: The anticipated base salary range for this role is $160,000 USD MIN – $180,000 MAX per year. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organisational needs. This position is eligible for comprehensive benefits, including - but not limited to - medical, dental, and vision coverage life and AD&D, short and long-term disability coverage, paid time off, paid parental / maternity leave, participation in a 401(k) program that includes company match, and many other additional voluntary benefits. Application Window: The application window is 60 days, but applicants are encouraged to apply as soon as possible. The posting will be removed before the application window closes if the position is filled. For positions in Massachusetts: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability. Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive. Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor’s website to review the Equal Employment Opportunity Posters, including the “Know Your Rights” and “Pay Transparency Nondiscrimination” posters. If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta@qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests. Qlik's recruitment team uses AI-enabled tools to help assess and evaluate candidates' qualifications. Any hiring decision will involve a human review, and you will not be subject to decisions based solely on automated means. Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

• Manage and support a team of producers, technical directors, and editors across multiple productions • Lead production planning and oversight, including budgeting, financial tracking, scheduling, and resource allocation • Own day-to-day production logistics, staffing coordination, and timelines • Serve as the primary point of contact between production teams and leadership • Oversee and optimize technical workflows across vendor studios, production software, and virtual production environments • Implement and refine standardized processes to improve efficiency • Coordinate cross-training initiatives to strengthen team redundancy and shared ownership • Support new show launches, special projects, and the expansion of in-house production capabilities

ZigZag is looking for an Operations & Logistics Coordinator to join our team! About the Role This is a full-spectrum operations role. You will own everything that keeps the business running day-to-day — from the moment an order is placed to the moment it's delivered and invoiced. The founder focuses exclusively on product, commercial relationships, and custom order strategy. Everything else is yours to manage, anticipate, and execute without being asked. This role is not for someone who waits for instruction. It is for someone who sees what needs to be done and does it. What You'll Own Order Management - Process all confirmed orders accurately and without delay - Coordinate with the factory on production timelines and flag issues proactively - Track all orders from confirmation through to delivery - Maintain accurate order records at all times Logistics & Freight - Manage all freight bookings, courier coordination, and delivery scheduling - Liaise with logistics partners to resolve delays, damages, or delivery issues - Ensure all shipping documentation is accurate and complete Invoicing & Administration - Issue invoices promptly upon order confirmation or agreed milestones - Follow up on outstanding payments systematically - Maintain organised records across all administrative functions - Manage and update SOPs continuously — not as a one-off task Customer Communications - Handle all inbound customer queries professionally and promptly - Provide accurate order status updates without customer follow-up being required - Escalate only custom order queries and pricing decisions to the founder - Resolve standard complaints and issues independently Supplier & Vendor Coordination - Maintain relationships with suppliers and service providers - Track purchase orders and confirm delivery timelines - Communicate proactively when issues arise — never after the fact General Operations - Identify inefficiencies and fix them without being told - Maintain all operational documentation and systems - Support the business through website relaunch and growth phases with whatever is needed operationally What We're Looking For - Minimum 3 years in an operations, logistics coordination, or similar role - Demonstrated experience managing freight and order fulfilment — not just administrative support - Experience with invoicing and basic financial administration - Exceptional written English — your customer communications represent a premium brand - Proficiency in Google Workspace, project management tools, and comfort learning new systems quickly - Available and responsive during Australian business hours — this is non-negotiable - Someone who treats a quiet day as an opportunity to get ahead, not as permission to stop working ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive. By submitting this application, you acknowledge that you have read and agree with the company’s Privacy Policy.

Overview Business Function Overview: In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CO+I Edge Critical Environments Field Service Engineer (CE FSE). Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As an CO+I Edge CE FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action! Responsibilities Responsibilities Data Center Operations - Ensures compliance with data center business units and service-level policies for Edge Critical Environments (CE). - Engages with appropriate teams and resources to execute CE tasks or projects. - Manages CE programs associated with area of responsibility. - Reviews and advises on Edge contract process, contract language, and supporting documentation - Delivers new Edge Datacenters in tandem with our partners by providing onsite expertise and reviews - Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns. - Participates in Root Cause Analysis (RCA) process as appropriate. Service Delivery - Maximize Critical Environment (CE) availability in conjunction with our landlord partners at Edge facilities - Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation) - Reduce high-impact and human-error Critical Environment (CE) related incidents year over year - Act as an escalation point for all facilities-related issues within our leased datacenters - Coordinate, plan, schedule, and supervise on premises CE audits and compliance verification as needed - Ensure delivery and review of routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA’s - Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and landlord partners - Work with regional and global peers to share and build best CE practices across the entire EDGE portfolio Data Center Work Environment - Shares best CE practices; assists others in learning role, process, procedures. - Provides mentorship across data centers for CE specific expertise. - Seeks training opportunities that meet the interest of the business as well as own career goals and objectives. - Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs. - Suggests improvements in implementation based on depth of understanding. - Contributes to a positive team environment by learning and adopting best practices. - Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team. Ownership - In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). - Supports escalation of issues to appropriate owner. Other - Embody our culture and values. Qualifications Required Qualifications: - High School Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility, - OR 3+ years industry experience and college course work. Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: - 3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling). - Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services - Experience working on large scale CE projects - Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.) - Basic communication skills in Spanish (reading, verbal, written) This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.