ZigZag Careers

About the role We're a fast-growing Cognitive AI digital media and audience intelligence business operating across ANZ + global markets. We have a highly skilled tech team operating in the Philippines already, and we're now looking for 2x sharp, organised Client Success Coordinator/Executive to join the team remotely from the Philippines, who can WFH. This is a coordination and support role, but a key part of the operational backbone of our client success function -- keeping campaigns moving and setting up on time, without having to escale to senior team leads (after the relevant support, training & development) What you'll be doing - Managing day-to-day client email correspondence with agency coordinators and assistants, executives - Trafficking creative assets and liaising with internal ad ops & trading teams to ensure campaigns go live on time and to spec - Handling basic post-sales queries -- campaign status, delivery confirmations, billing questions, go-live proofs - Helping collate/compile weekly report emails (via looker studio) into client-ready formats + weekly reporting emails - Processing IOs and revising IOs in our IO platform - When needed, updating internal CRM for post-sale campaigns - Supporting the broader client success team with admin, deck formatting, and brief intake What we're looking for - Strong written English - professional, clear, and confident in client-facing communication (after relevant training, onboarding) - Experience in digital media, ad operations, or agency coordination (1-2+ years preferred) - Comfortable working across email, spreadsheets, and project management tools - Detail-oriented, proactive, and able to manage tasks - Experience with ad trafficking or DSP/DMP platforms a plus - Happy for talent to WFH - Setup with a SQREEM email ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive. By submitting this application, you acknowledge that you have read and agree with the company’s Privacy Policy.

ZigZag is looking for an Operations & Logistics Coordinator to join our team! About the Role This is a full-spectrum operations role. You will own everything that keeps the business running day-to-day — from the moment an order is placed to the moment it's delivered and invoiced. The founder focuses exclusively on product, commercial relationships, and custom order strategy. Everything else is yours to manage, anticipate, and execute without being asked. This role is not for someone who waits for instruction. It is for someone who sees what needs to be done and does it. What You'll Own Order Management - Process all confirmed orders accurately and without delay - Coordinate with the factory on production timelines and flag issues proactively - Track all orders from confirmation through to delivery - Maintain accurate order records at all times Logistics & Freight - Manage all freight bookings, courier coordination, and delivery scheduling - Liaise with logistics partners to resolve delays, damages, or delivery issues - Ensure all shipping documentation is accurate and complete Invoicing & Administration - Issue invoices promptly upon order confirmation or agreed milestones - Follow up on outstanding payments systematically - Maintain organised records across all administrative functions - Manage and update SOPs continuously — not as a one-off task Customer Communications - Handle all inbound customer queries professionally and promptly - Provide accurate order status updates without customer follow-up being required - Escalate only custom order queries and pricing decisions to the founder - Resolve standard complaints and issues independently Supplier & Vendor Coordination - Maintain relationships with suppliers and service providers - Track purchase orders and confirm delivery timelines - Communicate proactively when issues arise — never after the fact General Operations - Identify inefficiencies and fix them without being told - Maintain all operational documentation and systems - Support the business through website relaunch and growth phases with whatever is needed operationally What We're Looking For - Minimum 3 years in an operations, logistics coordination, or similar role - Demonstrated experience managing freight and order fulfilment — not just administrative support - Experience with invoicing and basic financial administration - Exceptional written English — your customer communications represent a premium brand - Proficiency in Google Workspace, project management tools, and comfort learning new systems quickly - Available and responsive during Australian business hours — this is non-negotiable - Someone who treats a quiet day as an opportunity to get ahead, not as permission to stop working ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive. By submitting this application, you acknowledge that you have read and agree with the company’s Privacy Policy.

ZigZag is looking for a Customer Support Associate to join our team! About the role You will be the front line of how the world experiences Blinq. Every day, you’ll help people across the globe resolve issues quickly and confidently, turning friction into something seamless. You’ll move through a high-volume queue with care and precision, reduce unnecessary escalations through strong judgment, and ensure every interaction reflects a warm, human, customer-first tone. You won’t just close tickets. You’ll create trust at the exact moment it matters. What You’ll Do You’ll manage a high-volume, global queue across both consumer and business users. You’ll follow structured workflows, apply good judgment when things aren’t black and white, and deliver thoughtful, high-quality support at speed. - Respond to customer enquiries via Zendesk with clear, empathetic, and professional communication - Resolve common product questions and basic technical issues using documented workflows and internal SOPs - Triage incoming issues, identify when escalation is required, and provide structured internal notes for smooth handover - Maintain excellent ticket hygiene, including accurate tagging, merging duplicates, updating statuses, and keeping documentation clean - Support operational tasks that ensure a seamless customer experience, even when they fall outside the standard ticket queue What You’ll Bring - 1–3 years of career experience, with at least 1 year in customer support within a SaaS environment - Experience supporting a global user base, including US customers, with strong cultural awareness and written communication skills - Hands-on experience using Zendesk or a similar ticketing platform, with disciplined ticket hygiene and process accuracy - Reliable, organised, and comfortable working in structured environments where consistency matters - Open to feedback, committed to continuous improvement, and proud of delivering thoughtful, high quality support - Drive to help improve the Blinq product and our support processes alongside your team members. ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive. By submitting this application, you acknowledge that you have read and agree with the company’s Privacy Policy.

ZigZag is looking for a Software Engineer (Generalist) to join our team! About our client Our client is an established fintech company building the next generation of payments solutions. Our Tech Delivery Team owns our payment platform end-to-end, including critical backend systems that process high-volume, low-latency transactions securely and reliably. We’re currently looking for an experienced Front End Engineer to help build, maintain and evolve the internal and customer facing dashboard systems. About the Role As a generalist Software Engineer in the Tech Delivery Team, you’ll work across the full stack, contributing to a wide range of systems within our client's payment platform. You’ll be part of a cross-functional team focused on scalability, security, and performance. This role requires adaptability and a willingness to work across multiple languages, frameworks, and domains— predominantly backend, both serverless and serverful. Responsibilities - Design, develop, and maintain software across the full stack, including frontend, backend, and APIs - Contribute to building and evolving customer-facing products and internal tools. - Work across multiple languages and frameworks (e.g. Go, Java, JavaScript/TypeScript) as needed - Collaborate with product managers, and engineers to deliver end-to-end solutions. - Write clean, maintainable, and well-tested code following best practices. - Participate in code reviews and uphold high standards of code quality. - Troubleshoot, debug, and resolve issues across different parts of the system. - Improve performance, scalability, and reliability of platform services. - Contribute to system design discussions and architectural decisions. - Continuously improve development processes, tooling, and engineering practices. Qualifications - 5+ years of professional software engineering experience across multiple parts of the stack. - Experience working with at least one backend language (e.g. Go, Java, or similar). - Ability and willingness to learn new languages and frameworks are required - Experience building and maintaining production systems. - Familiarity with CI/CD practices and tools (e.g. Buildkite or similar). - Strong understanding of secure coding practices and common vulnerabilities. - Solid understanding of system performance, scalability, and reliability concepts. - Strong problem-solving skills and ability to navigate ambiguity. - Effective collaboration and communication skills. ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive. By submitting this application, you acknowledge that you have read and agree with the company’s Privacy Policy.

ZigZag is looking for a Front End Engineer to join our team! About our client Our client is an established fintech company building the next generation of payments solutions. Our Tech Delivery Team owns our payment platform end-to-end, including critical backend systems that process high-volume, low-latency transactions securely and reliably. We’re currently looking for an experienced Front End Engineer to help build, maintain and evolve the internal and customer facing dashboard systems. About the Role As a Front End Engineer in the Tech Delivery Team, you’ll work on developing and maintaining both internal and customer facing web applications used to operate our payments platform. You’ll be part of a cross-functional team focused on scalability, security, and performance. Responsibilities - Design, develop, and maintain React-based web applications. - Collaborate with product managers and backend engineers to deliver a compelling user interface - Write clean, maintainable, and testable code following best practices. - Participate in code reviews and ensure code quality. - Troubleshoot and debug issues in existing software. - Work on improving performance, scalability, and reliability of services. - Contribute to the continuous improvement of software development processes. - Stay up-to-date with the latest web technologies and best practices. Qualifications - Min 5 years of professional experience in frontend development, including React experience. - Experience developing customer-facing applications - Strong CSS experience and ability to build new components that are stylistically consistent with an existing design system. - Familiarity with CI/CD practices and tools (e.g., BuildKite, etc). - Secure programming - knowledge of common threats and how to recognise and avoid writing exploitable code - Strong understanding and experience with Frontend performance and optimization techniques. - Strong problem-solving skills. - Ability to work collaboratively in a team. ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive. By submitting this application, you acknowledge that you have read and agree with the company’s Privacy Policy.

ZigZag is looking for an Administration Officer to join our team! About our client Our client is an Australian-based finance brokerage that helps businesses secure funding for cash flow, growth, and equipment. We are a relationship-driven business focused on trust, speed, and delivering a high-quality client experience. We are looking to build a reliable offshore support team to assist our brokers and improve operational efficiency. Role Overview The Administration Officer will support brokers with day-to-day operations, primarily focusing on client follow-ups, document collection, CRM management, loan application support and any ad hoc administrative tasks for the business. Key Responsibilities 1. Document Collection & File Preparation • Collect and organise required documents • Send document collection links and privacy consent forms • Check documents for completeness before submission 2. CRM & Pipeline Management • Update CRM with accurate notes, file status, and client interactions • Track each deal from enquiry through to submission • Ensure no leads or applications are left unattended • Settling deals in the system once finalised 3. Loan Application Support • Assist brokers in preparing and submitting applications to lenders • Upload documents to CRM and lender portals • Liaise with lenders for updates when required • Monitor application progress and flag delays 4. General Administrative Support • Maintain organised digital files • Assist in improving internal processes and workflows • Support the team with ad hoc administrative tasks 5. Client Communication & Follow-Up • Call, SMS, and email clients to request outstanding documents • Maintain a professional and friendly tone aligned with our brand • Escalate unresponsive or complex cases to brokers Systems & Tools (Preferred Experience) • Microsoft Office Suite Essential • Excellent written and spoken English • Strong attention to detail • Highly organised and process-driven • Experience with working across multiple systems • Proactive with follow-ups and task management Preferred • Experience working in asset/mortgage broking, finance, or banking • Experience supporting Australian businesses or clients • Understanding of loan documentation (highly regarded)ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive. By submitting this application, you acknowledge that you have read and agree with the company’s Privacy Policy.

ZigZag is looking for a Java Engineer to join our team! About our client Our client is an established fintech company building the next generation of payments solutions. Our Tech Delivery Team owns our payment platform end-to-end, including critical backend systems that process high-volume, low-latency transactions securely and reliably. We’re currently looking for an experienced Java Engineer to help build, maintain, and evolve the core of our payment processing systems. About the Role As a Java Engineer in the Tech Delivery Team, you’ll work on developing and maintaining the core services responsible for card and PayTo payment authorisation and processing. You’ll be part of a cross-functional team focused on scalability, security, and performance. Responsibilities - Design, develop, and maintain Java-based applications. - Write clean, maintainable, and testable code following best practices. - Participate in code reviews and ensure code quality. - Troubleshoot and debug issues in existing software. - Work on improving performance, scalability, and reliability of our client's services. - Contribute to the continuous improvement of software development processes. - Stay up-to-date with the latest Java technologies and best practices. Qualifications - Min 5 years of professional experience in backend development with Java. - Experience building distributed systems and working on high-throughput backend services. - Strong understanding of microservices architecture and RESTful APIs. - Solid knowledge of relational databases (e.g., PostgreSQL, MySQL) and NoSQL systems. - Experience with message brokers (Kafka, EventBridge, etc.) is a plus. - Familiarity with CI/CD practices and tools (e.g., BuildKite, etc). - Familiarity with AWS. - Strong problem-solving skills. - Ability to work collaboratively in a team. ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive. By submitting this application, you acknowledge that you have read and agree with the company’s Privacy Policy.

ZigZag Offshoring is looking for a Senior Marketing Manager to join our team! Role purpose The Senior Marketing Manager owns marketing strategy, coordination, and execution across Candid Marketing, Candid Connect, and CanTicket. This role is responsible for making marketing happen end to end, including campaigns, content, websites, and coordination with paid advertising and technical delivery. This is a senior ownership role, not a coordinator or assistant position. Reporting line Reports into onshore leadership Works in conjunction with the Technical Lead Scope of responsibility The Senior Marketing Manager has ownership of: - Marketing campaigns and delivery - Social media and content execution - Email marketing and automation - Website and landing page updates - Coordination with the Paid Ads Strategist - Briefing and coordination of design and development - GHL execution until a dedicated specialist is appointed Key responsibilitiesMarketing strategy and execution - Plan and execute marketing campaigns aligned to business objectives - End to end execution across: - Social media - Email marketing - Websites and landing pages - Ongoing optimisation and improvement of campaigns Website changes and client requests - Own client website update requests - Ensure all website tasks are logged, tracked, and managed through CanTicket - Coordinate developers and designers for delivery - Prioritise, scope, and manage turnaround times - Quality check work before delivery back to clients Coordination with Paid Ads Strategist - Liaise directly with the Paid Ads Strategist (Campaign Manager) - Align messaging, timing, and offers - Use performance insights to inform organic and owned channels - Ensure paid and organic efforts operate as one system Systems ownership (GHL and AI tools) - Own Go High Level (GHL) execution until a dedicated specialist is appointed - Build and manage workflows, campaigns, and automations - Maintain clean CRM and pipeline structure - Use ChatGPT and AI tools for copy, ideation, and efficiency - Document processes for future handover Client delivery - Run existing clients independently - Provide structured updates and clear communication - Identify opportunities to improve results and efficiency - Reduce founder involvement in day to day marketing delivery Collaboration and standards - Work closely with the Technical Lead to remove delivery blockers - Brief, review, and coordinate graphic design assets - Maintain brand consistency across all outputs - Ensure marketing and website work follows documented processes Technical skills and non negotiables - Strong hands on experience with Go High Level (GHL) - Confident use of ChatGPT and AI tools for marketing execution - Working knowledge of Meta platforms and how paid and organic align - Proven experience running end to end marketing campaigns - Comfortable managing websites and landing pages - Strong copywriting and ideation capability Required experience and traits - Senior marketing experience in an agency or multi client environment - Comfortable owning outcomes without escalation - Commercially minded and results focused - Organised, proactive, and accountable - Strong communicator who works well cross functionally - This role requires initiative and ownership, not waiting for instruction. Core success metrics (post probation) Campaign delivery - Campaigns launched on time - Reduced stalled or incomplete marketing tasks - Consistent use of CanTicket for task tracking Commercial impact - Improved efficiency across clients - Reduced rework and scope creep - Contribution to client retention and profitability Website delivery - Website changes delivered predictably - Reduced turnaround times - Fewer escalations GHL ownership - GHL organised, documented, and reliable - Reduced founder involvement in GHL work Founder extraction - Founder no longer required for daily marketing decisions - Clear written updates replacing ad hoc conversations ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive. By submitting this application, you acknowledge that you have read and agree with the company’s Privacy Policy.

Zigzag is looking for a Customer Support Associate to join us! About our Client: Our client is a fast-growing, tech-enabled company that helps businesses streamline their networking experience through smart digital business cards and seamless onboarding tools. We’re passionate about delivering outstanding service and building long-term client relationships. About the Role We’re looking for a Customer Support Associate to join our remote team. This role is ideal for someone with strong communication skills who enjoys solving problems and is eager to learn the technical side of support. You’ll be primarily handling email-based inquiries, with occasional client-facing video calls to support onboarding with our US-based team. Key Responsibilities - Respond to customer inquiries and issues via email in a professional and timely manner - Coordinate with the US team to support client onboarding sessions over video calls - Provide clear and concise product guidance to clients - Collaborate with internal teams to ensure customer satisfaction - Log and track support requests and feedback for continuous improvement Qualifications - Excellent written and verbal communication skills in English - Comfortable speaking with clients on video calls - Strong attention to detail and organizational skills - Willingness to learn technical aspects of the product (training will be provided) - Ability to work independently in a remote setup - 2- 3 years of Customer Support or Customer Service experience - Work Environment - Remote: Fully work-from-home setup - Shift: Night shift to align with US business hours - Tools: Must have a reliable internet connection, a quiet workspace, and a functioning headset and webcam Why Join Us? - Be part of an innovative and growing global team - Gain exposure to an international customer base - Enjoy a supportive work environment that encourages growth and development ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive. By submitting this application, you acknowledge that you have read and agree with the company’s Privacy Policy.

ZigZag is looking for a Virtual Assistant - Bookkeeper with cin7 experience | to join our team! *Must have experience in CIN7 We are seeking a highly organised and detail-oriented Bookkeeper to support three growing automotive and eCommerce businesses: Brixton 4x4, TyreBay, and EliteDrive Australia. This role is operationally critical — ensuring seamless order processing, supplier coordination, accounts reconciliation, and supporting marketing execution across all brands. The ideal candidate will have strong experience in: - ​​Cin7 Core - Shopify - Xero - Order processing & supplier coordination - Basic marketing support functions, including assistance with socials - Strong interpersonal skills with the ability to collaborate effectively within a team - Confident in supporting sales and handling customer returns directly with clients Responsibilities: - Accounts & Reconciliation - Uploading invoices via EzzyBills to Cin7 - Processing accounts email inbox and clearing into folders - Process credits and adjustments - Ensure Shopify payments sync correctly to Cin7 & Xero - Assist with finance prep: - Outstanding supplier invoices - Pending credits - Unmatched transactions - Maintain accuracy across inventory and accounting systems - Order Processing & Inventory Management (Priority Focus) - Process Shopify dropship orders through Cin7 Core daily - Prioritise same-day dispatch items - Liaise with suppliers for tracking, ETAs, and invoice follow-ups - Update Shopify order tags (e.g., Awaiting Tracking, ETA updates) - Ensure tracking numbers are uploaded promptly - Monitor fulfilment workflow and escalate delays - Administration & Customer Support - Monitor Podium and other social platforms for incoming customer enquiries - Respond to general enquiries or escalate technical questions - Maintain supplier ETD (estimated despatch date) - Assist in documenting SOPs and improving workflows - Processing and overseeing of returns end to end. Customer, shopify and CIN7 Core - Customer service and sales when required Marketing & eCommerce Support Responsibilities In addition, this role provides general marketing and digital support across Brixton 4x4, TyreBay, and EliteDrive Australia. The position supports the execution of structured monthly campaigns, promotional initiatives, and ongoing brand visibility activities across multiple digital platforms. Key responsibilities include: - Assisting with the implementation of monthly marketing campaigns aligned with vehicle builds, product bundles, and seasonal promotions - Drafting, formatting, and scheduling blog articles and website content updates - Supporting basic on-site SEO updates and content optimisation - Preparing and scheduling eNewsletters and email marketing campaigns - Creating and scheduling daily social media content across multiple platforms - Preparing and scheduling website push notifications aligned with promotions and campaigns - Supporting paid advertising efforts through content preparation and campaign coordination (Google Ads and Meta Ads) - Monitoring engagement across digital channels and escalating customer enquiries where required - Assisting with ongoing content planning and continuous improvement of marketing processes Required Skills & Experience - Essential: - Proven experience using Cin7 Core - Strong Shopify backend experience - Experience reconciling accounts in Xero - Purchase Order processing experience - Supplier communication & follow-up - High attention to detail - Strong written communication skills - Ability to manage multiple brands simultaneously - Highly Regarded: - Experience drafting blog content - Basic SEO understanding - Experience with Meta Ads and Google Ads platforms - Canva experience - eCommerce marketing familiarity - Automotive or 4x4 industry knowledge ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive. By submitting this application, you acknowledge that you have read and agree with the company’s Privacy Policy.