The Technical Customer Care Specialist will work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues. In addition, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage within Xtime, as well as technical support issues relating to the Cox Automotive suite of products. This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards. This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations: 6405 Metcalf Ave Bldg #3 Suite 400 Overland Park, KS 224 Valley Creek Blvd Suite 400 Exton, PA 1 Howard St. Burlington, VT 6305 Peachtree Dunwoody Rd. Bldg B Atlanta, GA 13693 S. 200 W Draper UT This position-must be able to work any shift during business hours. Schedule: Fixed Saturday schedule - will work 5 days per week to INCLUDE fixed SATURDAYS. Sunday and one other weekday off which could vary. To be scheduled anytime within business hours, currently 6am-7pm CST based on business needs) Provides technical customer support to ensure that all customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations. The Technical Customer Care Specialist I will: - Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues - Will be responsible for routine customer questions relating to product usage within Xtime support - Provide support for technical issues relating to the Cox Automotive suite of products - Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards Your role: - Handle routine customer questions relating to product usage - Provide technical support on issues through to resolution - Maintains expert-level knowledge of line of business processes and procedures - Accurately log all customer information in the CRM tool - Facilitate communication to other departments as needed to resolve client concerns - Communicate with key stakeholders to identify and resolve inquiries. - Provide proper follow- up to ensure customer is kept apprised of the issue status Minimum Qualifications: - High School Diploma/GED - Generally, less than 2 years of experience - Ability to troubleshoot and document issues related to system performance and functionality. - Excellent communication skills (Verbal and Written) - Strong problem-solving/troubleshooting skills - Strong interpersonal skills and attention to detail - Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours - Ability to work independently as a team to deliver on individual and business goals What We Look For (Preferred): - Displays strong dependability and reliability. - Ability to handle multiple, competing priorities and deliver results in a fast-paced environment. - CRM case logging/Salesforce experience - Experience with interaction distribution systems such as Genesys Pure Cloud. - Automotive industry knowledge. USD 16.59 - 24.86 per hour Compensation: Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Role Description Du lebst im Ausland, arbeitest remote und suchst eine sinnvolle, flexible Aufgabe mit echtem Startup-Einblick? Wir sind ZWW Deutschland – wir verbinden KMU, Agenturen und Berater mit staatlichen Förderprogrammen, von denen kaum jemand weiß. Unser Team wächst und wir suchen jemanden, der uns vom Ausland aus tatkräftig unterstützt. Auf Deutsch, auf Augenhöhe, mit Biss. - Du bearbeitest eingehende Kundenanfragen per Mail – schnell, freundlich und professionell. - Du qualifizierst potenzielle Kunden – passt das Angebot, macht ein Gespräch Sinn? - Du machst eine kurze Erstberatung und gibst dem Kunden das Gefühl, bei den Richtigen zu sein. - Du vereinbarst Termine mit unseren Vertriebsexperten – sauber, verbindlich, strukturiert. - Du arbeitest dich tief ins Produkt ein und verstehst, welche Förderungen für welche Kunden passen. - Du dokumentierst Gespräche und pflegst die Infos im CRM. Qualifications - Deutsch auf muttersprachlichem Niveau – du schreibst und sprichst fehlerfrei und professionell. - Du hast ein gutes Gespür für Menschen und erkennst schnell, ob jemand ernsthaftes Interesse hat. - Du arbeitest strukturiert, zuverlässig und selbstständig – auch ohne dass jemand dir auf die Finger schaut. - Erfahrung im Kundenkontakt, Vertrieb oder als virtuelle Assistenz ist ein Plus. - KI-Tools nutzt du aktiv oder lernst sie blitzschnell. - Du bist kommunikativ, denkst mit und hast keine Scheu, Neues anzugehen. - Europäische Zeitzone bevorzugt – aber nicht zwingend. Benefits - 100% remote – du arbeitest von wo du willst. - 3–6 Stunden pro Tag – flexibel und planbar. - Du bekommst echte Einblicke in ein wachsendes Startup und lernst, wie moderner Vertrieb funktioniert. - Kein Konzern, keine Hierarchien – direkte Kommunikation mit dem Team. - Perspektive auf mehr Stunden und Verantwortung wenn's passt. Company Description Neue Arbeitswelt. KI. Wachstum. Transformation. Dahinter stecken Förderprogramme mit Milliarden-Volumen – und die meisten Unternehmen wissen nicht mal, was ihnen zusteht. Wir schon. ZWW Deutschland ist eine junge Plattform, die Unternehmen, Fördergelder und echte Beratung zusammenbringt. Wir wachsen mit diesem Markt. Wir lernen jeden Tag. Und wir bauen gerade etwas, das dieses Land wirklich braucht.

Role Description Wir sind auf der Suche nach einer/einem Freelancer*in im Bereich Kundenbetreuung für administrative und telefonische Aufgabenfelder. - Bearbeitung von Kundenmails via Ticketsystem - Pflege und Nachverfolgung von Bestandskunden - Telefonischer Support - Bearbeitung von Kundenakten Qualifications - Deutsch als Muttersprache - PC Kenntnisse (Basis) - vollausgestattetes Home-Office Büro (Tisch, Stuhl, Internet, Laptop oder PC, Headset mit Noise-Cancelling) - Motivation und Leistungsbereitschaft - leistungsstarke Internetverbindung Benefits - attraktives monatliches Gehalt (750,00€ - 850,00€) - 100% Home Office - Arbeitszeiten zwischen 08:00 - 17:00 Uhr (deutsche Uhrzeit) - maximal 40h von MO-FR (Wochende FREI) - 20 Urlaubstage + alle deutschen Feiertage frei - regelmäßige Coachings in verschiedenen Bereichen Company Description Mit smartkündigen können Sie digital, mithilfe von vorformulierten und anwaltlich geprüften Schreiben, Ihre Verträge innerhalb von 2 Minuten kündigen. Unser Service ist zu 100% kostenlos. Außerdem haben Sie die Möglichkeit, Ihre Verträge von unseren Vertragsmanagern online verwalten zu lassen. So sparen Sie sich den Papierkram.

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. Let’s say a resident has a leaking toilet. That resident can submit a work order request through an app using their smart phone, the website using a desktop computer, or by calling in the request and speaking to one of our customer service representatives (maybe you!). After the work order has been created, our system and dispatch team send it to a qualified plumber in our network. Our Follow Up Team then ensures the toilet gets fixed in a timely manner and the resident is kept updated along the way. The schedule for this role is 11:00 AM - 8:00 PM on Monday, Tuesday, Wednesday, Saturday and Sunday. What You'll Do: - - The schedule for this role is 11:00 AM - 8:00 PM on Monday, Tuesday, Wednesday, Saturday and Sunday. - Develop and maintain positive client relations as required to ensure superior client satisfaction - Receive and handle customer calls and email requests for services - Manage real-time inquires while keeping track of and responding to commitments - Manage the scheduling and completion of all services assigned by customers; many of the services a Senior CSR will handle will be complex project type work {examples: closed stores or restaurants with multiple Affiliates involved} - Act as final escalation point before determining whether any disputes or un-satisfied service confirmations need to be highlighted to Team Lead - Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship - Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person; will be considered a point person for the handoff between shifts and/or other offices - May be required to run special reports for the Team Lead and/or Client, as well as provide analysis on performance trends - Demonstrate professionalism in communication, relationship development, customer service, etc. - Assist in training team members and provides constructive feedback as necessary - Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers - Shift flexibility may be required - Foster a positive team environment - Ensure confidentiality and accuracy of internal and external data - Perform ad-hoc projects and other duties as assigned - Role Specific Skills: - Computer Skills: proficiencies in: Microsoft Word, Excel, Outlook essential You Should Have: - High school diploma required - 4+ years of customer service experience preferred - Preferred experience as a CSR III - Basic troubleshooting knowledge and ability to articulate - Ability to communicate industry language Other Relevant Qualifications: - Undergraduate degree / internship preferred - Intellectual agility and adaptability - Property maintenance experience - Trades knowledge Why Lessen: · Competitive compensation · Health, Dental, Vision, Life, Disability options · 401K retirement savings plan · Paid vacation, federal and floating holidays · Maternity/Paternity Pay · Career advancement opportunities · All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.