• Own customer implementations end-to-end: manage onboarding from kickoff through go-live, including timelines, action items, and stakeholder coordination. • Configure customer workflows: set up permissions, routing rules, queues, templates, and customer-specific settings to match real-world clinic operations. • Implement referral workflows: map intake, triage, routing, follow-up, and status tracking into Medsender for efficient referral operations. • Support EHR-related workflows and integrations (as applicable): coordinate requirements, assist with testing and validation, and ensure go-live readiness. • Lead Zoom trainings and enablement: run live trainings for front desk staff, referral coordinators, and clinical teams; tailor sessions to user roles and workflows. • Document and communicate implementation needs internally: when issues require deeper investigation, escalate with clear detail (context, expected vs actual behavior, steps tried, screenshots, customer impact, and urgency). • Improve implementation playbooks and resources: create and maintain checklists, guides, and training materials to make onboarding faster and more consistent over time. • Operate in a HIPAA-aware environment: handle sensitive information appropriately and follow minimum-necessary practices.

Pinewood.AI is looking for highly experienced automotive training and implementation professionals to run Parts & Service (Fixed Operations / Aftersales) deployments as we expand across North America.  This role is ideal for individuals with experience in Service and Parts operations who want to use their knowledge and move into a consultancy and training role. We are looking for people who can walk into a dealership, gain the confidence of fixed operations, and guide them through significant process and system change.   You will join at an exciting stage in Pinewood.AI’s growth. We are operating in a fast-moving, startup-style environment where we are building new ways of working as we scale across the United States and Canada. You will help shape how our platform is rolled out, create training approaches that suit the North American market, and work hands-on with retailers to ensure they adopt our technology successfully.  Travel is a significant part of this role. You will be on the road around 80% of the time, working directly with dealerships. Key Responsibilities:  - Deliver end-to-end implementations of Pinewood.AI for Parts & Service / Fixed Operations, from discovery and scoping through configuration, training, go-live, and hypercare  - Design, adapt, and deliver high-quality training to mixed-ability audiences, from technicians and service advisors to fixed ops directors and general managers, both on-site and remotely  - Create and localise training materials for the North American market, tailoring terminology, spelling, examples, and process detail for US users  - Configure fixed operations workflows, including service reception, menus and labour pricing, WIP, parts inventory, warranty handling, and reporting  - Coach best practices for technician scheduling, parts ordering, ELR improvement, hours sold, and OEM integrations  - Deliver business change activities such as stakeholder alignment, adoption planning, and measurement of training effectiveness  - Capture lessons learned, contribute to implementation playbooks, and mentor colleagues to raise capability across the team  - Collaborate with product, support, and delivery teams to resolve issues, share feedback, and improve the overall rollout process  - Travel extensively across North America, approximately 80% of the time, to deliver on-site consultancy and training

• Ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform • Manage the deployment of Samsara technology to large-scale customers • Create launch plans and a roadmap to increase product usage • Track implementation progress, participation, product adoption, and account health • Run training sessions, demonstrate Samsara’s technology, and work through challenges • Juggle multiple customer engagements in parallel and work cross-functionally • Serve as a mentor to the wider Customer Success and Support teams • Champion, role model, and embed Samsara’s cultural principles

• Assist with the setup and launch of new covered-entity–owned pharmacies • Track implementation tasks, timelines, milestones, and deliverables • Coordinate activities across internal teams, clients, contractors, and external vendors • Support readiness planning to ensure alignment between construction completion and operational launch • Lead customer engagement activities including calls, on-site visits, etc. • Assist senior leaders in coordinating new pharmacy build-outs and renovation projects • Help track construction milestones, inspections, equipment delivery, and site readiness requirements • Coordinate with architects, contractors, technology vendors, and pharmacy equipment suppliers to ensure timely installation and setup • Assist with pharmacy licensing, payer enrollment, and vendor onboarding activities as needed • Assist with the implementation and store readiness procedures pre-go live such as BOP requirements, compliance procedures • Collect, organize, and maintain required documentation (e.g., NPI, NCPDP, applications, contracts) • Coordinate the implementation of pharmacy systems, wholesaler, and third-party partner setup • Help ensure operational workflows align with physical layout and regulatory requirements • Assist with configuring 340B-related workflows under senior guidance • Support documentation and processes that promote ongoing compliance • Help maintain audit-ready records and organized implementation files • Provide onsite support during pharmacy go-live and early stabilization periods • Track issues, follow-ups, and resolutions • Support transition from implementation to ongoing pharmacy operations • Maintain clear implementation documentation, trackers, and status updates • Contribute to internal templates, checklists, and implementation playbooks • Apply best practices across multiple implementation projects