• Assist with the setup and launch of new covered-entity–owned pharmacies • Track implementation tasks, timelines, milestones, and deliverables • Coordinate activities across internal teams, clients, contractors, and external vendors • Support readiness planning to ensure alignment between construction completion and operational launch • Lead customer engagement activities including calls, on-site visits, etc. • Assist senior leaders in coordinating new pharmacy build-outs and renovation projects • Help track construction milestones, inspections, equipment delivery, and site readiness requirements • Coordinate with architects, contractors, technology vendors, and pharmacy equipment suppliers to ensure timely installation and setup • Assist with pharmacy licensing, payer enrollment, and vendor onboarding activities as needed • Assist with the implementation and store readiness procedures pre-go live such as BOP requirements, compliance procedures • Collect, organize, and maintain required documentation (e.g., NPI, NCPDP, applications, contracts) • Coordinate the implementation of pharmacy systems, wholesaler, and third-party partner setup • Help ensure operational workflows align with physical layout and regulatory requirements • Assist with configuring 340B-related workflows under senior guidance • Support documentation and processes that promote ongoing compliance • Help maintain audit-ready records and organized implementation files • Provide onsite support during pharmacy go-live and early stabilization periods • Track issues, follow-ups, and resolutions • Support transition from implementation to ongoing pharmacy operations • Maintain clear implementation documentation, trackers, and status updates • Contribute to internal templates, checklists, and implementation playbooks • Apply best practices across multiple implementation projects

• Participate as a key member of the Implementation team charged with successfully implementing the Company’s software and services and become a subject matter expert in the software’s functionality • Act as the primary point of contact for internal stakeholders and the customer’s project team, ERP project managers/consultants, and dependent third-party vendors and partners during the implementation process • Lead discussions with customers via web conference regarding their business requirements and provide recommendations on usage of VPL services and solutions via screen share • Correctly scope requirements, and clearly prioritize tasks and communicate issues to ensure customer satisfaction and timely delivery within the agreed upon project timeline • Manage relationships and expectations with internal and external project stakeholders, fostering mechanisms to keep all informed of progress, issues, and risks and maintain accountability for on-time, high-quality delivery • Leverage problem-solving and critical thinking and independent thinking skills to overcome challenges, manage risks, and resolve issues that threaten the project’s scope or timeline • Maintain and expand knowledge and proficiency in the implementation job function, VPL products and services, and implementation best practices

• Provide strategic implementation consulting for Paradox talent acquisition technology solution • Follow delivery methodologies appropriate to the project and the consultant’s role and promote industry best practices • Deliver high quality execution and completion rates on all client engagements • Develop and/or implement effective change management strategies, including communications, testing and training programs • Engage in positive and pro-active communication with peers and colleagues, building effective relationships within and across the business • Apply talent acquisition strategies and concepts in organizations with diverse needs

• Facilitate the onboarding process for new clients, ensuring a smooth transition and successful implementation of products or services. • Prepare welcome kit materials for new client onboarding. • Identifying the client’s specific business needs and coordinating the configuration of software and client set up to fit their existing workflows. • Coordinating the resolution of "Day 1" bugs and integration issues during client launch. • Provide training, demonstrations, and best practice recommendations to clients to optimize their use of products or services. • Assist in the development and maintenance of knowledge resources, tutorials, and documentation to support client self-service and learning. • Collaborate cross-functionally to address client needs and coordinate service delivery and customer service responses. • Other administrative tasks, as needed.