Job Closed

This listing is no longer active.

Level Agency logo
Level Agency

ROI performance at a higher level. Data-driven digital marketing that works for your business.

Level Agency Internship - Summer 2026

Program ManagerProgram ManagerPart TimeRemoteMid LevelTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

37 days ago

Salary

0

Seniority

Mid Level

English

Job Description

Level Agency Internship - Summer 2026

Level Agency

Remote – U.S. & Canada Only | Part-Time or Full-Time | Summer 2026 Internship Dates: 05/25/2026 - 08/14/2026 20-40 hours/week Compensation: $18/hour USD (U.S.-based candidates) $18/hour CAD (Canada-based candidates) Description We’re not building an internship for observers. We’re building one for future teammates. Level Agency’s Summer 2026 Internship Program is for high-potential early-career talent ready to do real work, own meaningful projects, and learn inside a high-performance agency environment. This is not a “shadow and watch” internship. Our interns are accountable contributors who support real work, complete meaningful projects, and build toward full-time readiness. You’ll join one department track, work over a structured 12 week program, complete a meaningful project with measurable impact, and receive direct mentorship from a dedicated go-to mentor. A few important things to know up front: - You’ll select one internship track - The internship is expected to run during Summer 2026 - The interview process includes two steps - Full-time conversion after the program is possible, but not guaranteed This Isn’t for Everyone. We’re building something rare: a place where growth, accountability, feedback, and performance all matter. You’ll thrive here if: ✅ You want real ownership, not passive observation ✅ You move quickly, ask smart questions, and follow through ✅ You want feedback that helps you get better ✅ You care about doing work that has actual impact ✅ You’re excited by high standards and accountability You’ll struggle here if: ❌ You want a low-accountability summer experience ❌ You need constant hand-holding to keep moving ❌ You want filler work instead of meaningful projects ❌ You avoid feedback or ownership ❌ You expect a full-time offer just for completing the internship About Level Good enough isn’t. Level Agency is an AI-powered performance marketing agency built for brands ready to outperform yesterday’s results. We help complex, high-consideration brands grow through AI, data science, creativity, and relentless iteration. Our work spans media, creative, SEO, AI search, CRM, analytics, and digital experience. Today, our remote-first team supports ambitious brands across North America that expect measurable impact. Your Role (and Impact) As a Level Agency Intern, you’ll join one defined track and contribute as a working member of that team. You’ll select one of the following tracks when you apply: Media Media is where strategy becomes performance in-market — turning budgets, platforms, audiences, and creative into measurable business results across channels like paid search, paid social, and programmatic. Support campaign execution, optimization, reporting, and performance analysis across channels. You may help with campaign builds, pacing, QA, reporting, and identifying opportunities to improve performance. This track is for people who want to learn how results are driven in-platform and through constant iteration. Clients Clients is the connective tissue between our teams and our client partnerships — helping ensure work is aligned, moving, and tied to business goals. Support account and client service teams across projects, communication, and deliverables. You may help manage timelines, organize next steps, support internal coordination, and keep priorities moving across teams. This track fits people who are organized, proactive, and energized by helping work move forward. Creative Creative is built to drive performance, not just look good — combining messaging, design, and testing to influence real business outcomes. Contribute to performance-focused creative work across ideation, production support, messaging, and iteration. You may help with asset development, copy support, concept exploration, and learning how creative testing connects to performance. This is for people who want to connect creative work to business impact. Dev Dev helps bring digital experiences to life — building and improving the web experiences that support conversion, usability, and growth. Support web and development initiatives that improve digital experiences and execution quality. You may help with site updates, QA, implementation support, and problem-solving across web experiences and digital builds. This track is for builders who like solving technical problems hands-on. Martech & Analytics Martech & Analytics turns data, systems, and measurement into clearer decisions and better performance. Support work related to data, tracking, reporting, measurement, and marketing technology. You may help with dashboard support, tracking validation, reporting workflows, and the systems that help teams measure what’s working. This track is ideal for analytical thinkers who enjoy systems and problem-solving. Sales Sales helps create growth before the work even begins — opening doors, building relationships, and shaping new opportunities for the agency. Support research, pipeline activity, outbound coordination, and sales process execution. You may help with prospect research, CRM hygiene, outbound support, and the work that keeps new business efforts organized and moving. This track is for resourceful people interested in how agency growth happens. SEO SEO is about helping brands earn visibility where people are actively searching for answers, solutions, and trust. Support search strategy through research, content support, optimization, and performance analysis. You may help with keyword research, content analysis, on-page recommendations, and identifying opportunities to improve organic visibility. This track is for people curious about how search visibility drives growth. Strategy Strategy connects insight to action — helping shape where brands should focus, how they should compete, and what will move performance forward. Support planning, insights, research, and cross-functional thinking that shapes client growth strategy. You may help synthesize research, organize insights, support planning work, and turn information into clearer recommendations. This track is ideal for strong thinkers who like connecting dots. People Ops People Ops helps build the team behind the work — supporting talent, culture, systems, and the employee experience that enables high performance. Support projects related to talent, culture, and team experience. You may help with people programs, documentation, coordination, and projects that improve how the team works and grows. This track is for people interested in how strong organizations and strong teams are built. In this role, you will: - Contribute to real team priorities and deliverables - Own at least one meaningful project during the internship - Meet regularly with your mentor for feedback, coaching, and accountability - Track time weekly and stay responsive, organized, and reliable - Build toward full-time readiness through ownership, quality, communication, and learning agility Requirements Must-Haves - Legal authorization to work in the U.S. or Canada - Availability for a part-time or full-time Summer 2026 internship (20-40 hours/week for 12 weeks) - Ability to work remotely with consistent responsiveness - Clear interest in one internship track - Strong organization, communication, and follow-through - Coachability and the ability to improve quickly based on feedback - Comfort operating in a fast-moving, high-expectation environment Preferred - Prior internship, academic, freelance, volunteer, military, or project-based experience related to your chosen track - Familiarity with common workplace tools and platforms relevant to your area - Evidence of initiative, ownership, and self-direction - Interest in growing into a future full-time role Full-Time Readiness This internship is designed to help identify future full-time talent, but completion of the program does not automatically lead to a full-time role. Interns considered for future opportunities will demonstrate strong ownership, reliability, quality, communication, learning agility, and alignment with Level’s values. Final full-time consideration would include an additional interview with the Department Lead and the President at the end of the program. AI Expectations At Level, AI is a core skill. As an intern, you’ll be expected to use AI thoughtfully to learn faster, work smarter, and improve output. You should be open to experimenting with tools like ChatGPT, Claude, Gemini, Perplexity, and role-specific AI tools where relevant. You do not need to be an expert on day one. You do need to be curious, adaptable, and willing to learn. Our Core Values No Ego, All In We win together. Better Every Day Feedback fuels growth. Relentless for Results Activity without impact is noise. Driven by Truth We make decisions based on data, not assumptions. Benefits What You’ll Get From the Program - Paid internship at a standardized U.S. and Canada rate - Structured mentorship and regular feedback - Real project ownership and hands-on experience - Exposure to a high-performance remote agency environment - Company-provided equipment during the internship - The opportunity to build portfolio-quality work and demonstrate full-time readiness Please note: because this is a temporary part time internship program, standard full-time employee benefits may not apply. Remote First This internship is open to residents of the U.S. and Canada only. It is fully remote, 20-40 hours per week. We are unable to sponsor visas at this time. Level Is Built on Inclusion We are committed to diversity, equity, inclusion, and belonging. Level is proud to be an Equal Opportunity Employer. We welcome candidates from traditional and non-traditional backgrounds and celebrate what makes you, you. Ready to Apply? Apply through this posting and select the track that best matches your interests and strengths. Our interview process is simple: Step 1: Application review and Spark Hire one way video interview for selected candidates Step 2: One live interview with the mentor and hiring team If you want a summer of passive observation, this probably isn’t for you. If you want to contribute, grow fast, and prove what you’re capable of, we’d love to hear from you. Let’s build something together.

Related Categories

Related Job Pages

More Program Manager Jobs

Level Agency logo

Level Agency Internship - Summer 2026

Level Agency

ROI performance at a higher level. Data-driven digital marketing that works for your business.

Program Manager37 days ago
Part TimeRemoteTeam 51-200H1B No Sponsor

Remote – U.S. & Canada Only | Part-Time or Full-Time | Summer 2026 Internship Dates: 05/25/2026 - 08/14/2026 20-40 hours/week Compensation: $18/hour USD (U.S.-based candidates) $18/hour CAD (Canada-based candidates) Description We’re not building an internship for observers. We’re building one for future teammates. Level Agency’s Summer 2026 Internship Program is for high-potential early-career talent ready to do real work, own meaningful projects, and learn inside a high-performance agency environment. This is not a “shadow and watch” internship. Our interns are accountable contributors who support real work, complete meaningful projects, and build toward full-time readiness. You’ll join one department track, work over a structured 12 week program, complete a meaningful project with measurable impact, and receive direct mentorship from a dedicated go-to mentor. A few important things to know up front: - You’ll select one internship track - The internship is expected to run during Summer 2026 - The interview process includes two steps - Full-time conversion after the program is possible, but not guaranteed This Isn’t for Everyone. We’re building something rare: a place where growth, accountability, feedback, and performance all matter. You’ll thrive here if: ✅ You want real ownership, not passive observation ✅ You move quickly, ask smart questions, and follow through ✅ You want feedback that helps you get better ✅ You care about doing work that has actual impact ✅ You’re excited by high standards and accountability You’ll struggle here if: ❌ You want a low-accountability summer experience ❌ You need constant hand-holding to keep moving ❌ You want filler work instead of meaningful projects ❌ You avoid feedback or ownership ❌ You expect a full-time offer just for completing the internship About Level Good enough isn’t. Level Agency is an AI-powered performance marketing agency built for brands ready to outperform yesterday’s results. We help complex, high-consideration brands grow through AI, data science, creativity, and relentless iteration. Our work spans media, creative, SEO, AI search, CRM, analytics, and digital experience. Today, our remote-first team supports ambitious brands across North America that expect measurable impact. Your Role (and Impact) As a Level Agency Intern, you’ll join one defined track and contribute as a working member of that team. You’ll select one of the following tracks when you apply: Media Media is where strategy becomes performance in-market — turning budgets, platforms, audiences, and creative into measurable business results across channels like paid search, paid social, and programmatic. Support campaign execution, optimization, reporting, and performance analysis across channels. You may help with campaign builds, pacing, QA, reporting, and identifying opportunities to improve performance. This track is for people who want to learn how results are driven in-platform and through constant iteration. Clients Clients is the connective tissue between our teams and our client partnerships — helping ensure work is aligned, moving, and tied to business goals. Support account and client service teams across projects, communication, and deliverables. You may help manage timelines, organize next steps, support internal coordination, and keep priorities moving across teams. This track fits people who are organized, proactive, and energized by helping work move forward. Creative Creative is built to drive performance, not just look good — combining messaging, design, and testing to influence real business outcomes. Contribute to performance-focused creative work across ideation, production support, messaging, and iteration. You may help with asset development, copy support, concept exploration, and learning how creative testing connects to performance. This is for people who want to connect creative work to business impact. Dev Dev helps bring digital experiences to life — building and improving the web experiences that support conversion, usability, and growth. Support web and development initiatives that improve digital experiences and execution quality. You may help with site updates, QA, implementation support, and problem-solving across web experiences and digital builds. This track is for builders who like solving technical problems hands-on. Martech & Analytics Martech & Analytics turns data, systems, and measurement into clearer decisions and better performance. Support work related to data, tracking, reporting, measurement, and marketing technology. You may help with dashboard support, tracking validation, reporting workflows, and the systems that help teams measure what’s working. This track is ideal for analytical thinkers who enjoy systems and problem-solving. Sales Sales helps create growth before the work even begins — opening doors, building relationships, and shaping new opportunities for the agency. Support research, pipeline activity, outbound coordination, and sales process execution. You may help with prospect research, CRM hygiene, outbound support, and the work that keeps new business efforts organized and moving. This track is for resourceful people interested in how agency growth happens. SEO SEO is about helping brands earn visibility where people are actively searching for answers, solutions, and trust. Support search strategy through research, content support, optimization, and performance analysis. You may help with keyword research, content analysis, on-page recommendations, and identifying opportunities to improve organic visibility. This track is for people curious about how search visibility drives growth. Strategy Strategy connects insight to action — helping shape where brands should focus, how they should compete, and what will move performance forward. Support planning, insights, research, and cross-functional thinking that shapes client growth strategy. You may help synthesize research, organize insights, support planning work, and turn information into clearer recommendations. This track is ideal for strong thinkers who like connecting dots. People Ops People Ops helps build the team behind the work — supporting talent, culture, systems, and the employee experience that enables high performance. Support projects related to talent, culture, and team experience. You may help with people programs, documentation, coordination, and projects that improve how the team works and grows. This track is for people interested in how strong organizations and strong teams are built. In this role, you will: - Contribute to real team priorities and deliverables - Own at least one meaningful project during the internship - Meet regularly with your mentor for feedback, coaching, and accountability - Track time weekly and stay responsive, organized, and reliable - Build toward full-time readiness through ownership, quality, communication, and learning agility Requirements Must-Haves - Legal authorization to work in the U.S. or Canada - Availability for a part-time or full-time Summer 2026 internship (20-40 hours/week for 12 weeks) - Ability to work remotely with consistent responsiveness - Clear interest in one internship track - Strong organization, communication, and follow-through - Coachability and the ability to improve quickly based on feedback - Comfort operating in a fast-moving, high-expectation environment Preferred - Prior internship, academic, freelance, volunteer, military, or project-based experience related to your chosen track - Familiarity with common workplace tools and platforms relevant to your area - Evidence of initiative, ownership, and self-direction - Interest in growing into a future full-time role Full-Time Readiness This internship is designed to help identify future full-time talent, but completion of the program does not automatically lead to a full-time role. Interns considered for future opportunities will demonstrate strong ownership, reliability, quality, communication, learning agility, and alignment with Level’s values. Final full-time consideration would include an additional interview with the Department Lead and the President at the end of the program. AI Expectations At Level, AI is a core skill. As an intern, you’ll be expected to use AI thoughtfully to learn faster, work smarter, and improve output. You should be open to experimenting with tools like ChatGPT, Claude, Gemini, Perplexity, and role-specific AI tools where relevant. You do not need to be an expert on day one. You do need to be curious, adaptable, and willing to learn. Our Core Values No Ego, All In We win together. Better Every Day Feedback fuels growth. Relentless for Results Activity without impact is noise. Driven by Truth We make decisions based on data, not assumptions. Benefits What You’ll Get From the Program - Paid internship at a standardized U.S. and Canada rate - Structured mentorship and regular feedback - Real project ownership and hands-on experience - Exposure to a high-performance remote agency environment - Company-provided equipment during the internship - The opportunity to build portfolio-quality work and demonstrate full-time readiness Please note: because this is a temporary part time internship program, standard full-time employee benefits may not apply. Remote First This internship is open to residents of the U.S. and Canada only. It is fully remote, 20-40 hours per week. We are unable to sponsor visas at this time. Level Is Built on Inclusion We are committed to diversity, equity, inclusion, and belonging. Level is proud to be an Equal Opportunity Employer. We welcome candidates from traditional and non-traditional backgrounds and celebrate what makes you, you. Ready to Apply? Apply through this posting and select the track that best matches your interests and strengths. Our interview process is simple: Step 1: Application review and Spark Hire one way video interview for selected candidates Step 2: One live interview with the mentor and hiring team If you want a summer of passive observation, this probably isn’t for you. If you want to contribute, grow fast, and prove what you’re capable of, we’d love to hear from you. Let’s build something together.

United States
Job Closed
Rolls-Royce logo

Sr. Financial Program Manager - Commercial Projects

Rolls-Royce

Delivering power and propulsion solutions in the air, at sea and on land

Program Manager37 days ago
Full TimeRemoteTeam 10,001+H1B Sponsor

Job Description Title: Sr. Financial Program Manager – Commercial Projects Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance. Position Summary: Sr. Financial Program Manager - Commercial Projects is responsible for handling end to end commercial finance topics. Role requires solid business partnering with key stakeholders by providing detailed financial insights on commercials projects related to hyper scalers. Key Accountabilities: - End-to-end commercial responsibility in projects from the bidding phase to project execution (order-to-cash management) as well as related service set up; including active opportunity and risk management - Business partner for large global projects (e.g. hyperscale projects) all commercial tasks and challenges. - Conduct project reviews and prepare progress reports to keep stakeholders informed. - Continuously identify, track and manage commercial risks and opportunities with the project team and develop countermeasures and update risk management plans based on project progress. - Optimization of orders in terms of results, order changes and receivables management. - Participation in the creation of framework contracts and sales agreements with customers in collaboration with the project team. - Cross-company collaboration with the project team, comprehensive commercial support of the project, expected cost development and cash flow. - Minutes of all project meetings and continuous follow-up, regular preparation of project reports and review of project costs to ensure budget compliance. - Responsible for maintaining project objectives by actively monitoring actual project results compared to plan. - Carrying out annual and monthly project financial reporting work for hyper scaler projects - Participate in budget planning and forecasting. - Further development and optimization of controlling systems. - Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct. - Perform special projects as required Basic Requirements: - Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time - Bachelor’s degree in Finance, Controlling or Business Administration and 7 years of experience in controlling in a manufacturing environment or 11 years experience in controlling in a manufacturing environment. - Travel - domestic and international (if required). Preferred Qualifications: - Excellent analytical and problem-solving ability when issues are complex - Excellent knowledge of economic and accounting principles and practices, the financial markets and the analysis and reporting of financial data. - Proficient in MS Excel and PowerPoint - Excellent knowledge of computer applications and controlled systems. - Excellent organization, planning and follow up skills - Excellent interpersonal skills and the ability to work effectively with others - Strong oral and written communication skills Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. You can learn more here. Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics. Job Category Finance Job Posting Date 19 Mar 2026; 00:03 Pay Range $99,987 - $162,479-Annually Location: Working from home US Benefits Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.

United States
$100.0K - $162K / year
Rolls-Royce logo

Sr. Financial Program Manager - Commercial Projects

Rolls-Royce

Delivering power and propulsion solutions in the air, at sea and on land

Program Manager37 days ago
Full TimeRemoteTeam 10,001+H1B Sponsor

Job Description Title: Sr. Financial Program Manager – Commercial Projects Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance. Position Summary: Sr. Financial Program Manager - Commercial Projects is responsible for handling end to end commercial finance topics. Role requires solid business partnering with key stakeholders by providing detailed financial insights on commercials projects related to hyper scalers. Key Accountabilities: - End-to-end commercial responsibility in projects from the bidding phase to project execution (order-to-cash management) as well as related service set up; including active opportunity and risk management - Business partner for large global projects (e.g. hyperscale projects) all commercial tasks and challenges. - Conduct project reviews and prepare progress reports to keep stakeholders informed. - Continuously identify, track and manage commercial risks and opportunities with the project team and develop countermeasures and update risk management plans based on project progress. - Optimization of orders in terms of results, order changes and receivables management. - Participation in the creation of framework contracts and sales agreements with customers in collaboration with the project team. - Cross-company collaboration with the project team, comprehensive commercial support of the project, expected cost development and cash flow. - Minutes of all project meetings and continuous follow-up, regular preparation of project reports and review of project costs to ensure budget compliance. - Responsible for maintaining project objectives by actively monitoring actual project results compared to plan. - Carrying out annual and monthly project financial reporting work for hyper scaler projects - Participate in budget planning and forecasting. - Further development and optimization of controlling systems. - Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct. - Perform special projects as required Basic Requirements: - Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time - Bachelor’s degree in Finance, Controlling or Business Administration and 7 years of experience in controlling in a manufacturing environment or 11 years experience in controlling in a manufacturing environment. - Travel - domestic and international (if required). Preferred Qualifications: - Excellent analytical and problem-solving ability when issues are complex - Excellent knowledge of economic and accounting principles and practices, the financial markets and the analysis and reporting of financial data. - Proficient in MS Excel and PowerPoint - Excellent knowledge of computer applications and controlled systems. - Excellent organization, planning and follow up skills - Excellent interpersonal skills and the ability to work effectively with others - Strong oral and written communication skills Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. You can learn more here. Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics. Job Posting Date 19 Mar 2026; 00:03 Pay Range $99,987 - $162,479-Annually Location: Working from home US Benefits Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, and employment type. The Business Unit Power Systems of Rolls-Royce provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalization and electrification, we strive to develop drive and power generation solutions that are even cleaner and smarter and thus provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility. We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These clean and technologically-advanced solutions serve our customers in the marine and infrastructure sectors worldwide.

United States
$100.0K - $162K / year
SailPoint logo

Program Manager, Research & Customer Insights

SailPoint

At SailPoint, we believe enterprise security must start with identity at the foundation. Today’s enterprise runs on a diverse workforce of not just human but also digital identities—and securing them all is critical. Through the lens of identity, SailPoint empowers organizations to seamlessly manage and secure access to applications and data at speed and scale. Our unified, intelligent, and extensible platform delivers identity-first security, helping enterprises defend against dynamic threats while driving productivity and transformation. Trusted by many of the world’s most complex organizations, SailPoint secures the modern enterprise.

Program Manager37 days ago
Full TimeRemoteTeam 1,001-5,000Since 2005H1B Sponsor

The Program Manager, Research & Customer Insights drives the strategy and execution of holistic research and analysis to optimize the customer journey. You will own the analysis of customer touchpoints across the full lifecycle to uncover gaps, opportunities, and value at each stage of the customer lifecycle. You will own the strategic direction for feedback platforms, develop a research roadmap that integrates journey analysis, and contribute to a culture of continuous discovery. This role blends Customer Experience (CX) strategy, analytics, service design, and digital experience optimization. You will develop, track, and report on KPIs, build data pipelines in collaboration with technical teams, and translate insights into actionable strategies that shape our customer success delivery approach. Roles and Responsibilities: · Customer Journey Mapping & Optimization: Lead the end-to-end mapping of customer journeys across multiple channels and touchpoints. Identify pain points, drop-off areas, and high-value moments using both qualitative and quantitative methods to co-create future-state journeys. · Data-Driven Insights & Reporting: Proactively synthesize signals across quantitative and qualitative feedback to identify friction. Partner with key stakeholders to build and optimize data pipelines that consolidate journey data. · Strategic Research Program Development: Develop and operationalize a strategic, mixed-methods research program that integrates longitudinal data with deep-dive qualitative studies to provide actionable insights that deliver business results. · Help build a robust CX framework: Support the development and tracking of key CX business metrics (e.g., NPS, CSAT, CES, retention, adoption rates). Move beyond standard reporting towards predictive modelling. · Cross-Functional Leadership: Work closely with Customer Success, Support, Professional Services, Marketing, and Product to ensure initiatives reflect the voice of the customer. Serve as a CX advocate, ensuring that decisions across the business align with journey insights. · AI & Technology Innovation: Model the strategic use of AI for research planning, thematic analysis, and insight synthesis to increase team efficiency. Assess and recommend CX technology solutions to enhance journey visibility and personalization. · Platform & Governance: Manage the day-to-day administration and governance of the research platform ecosystem. Proactively partner with business units to optimize dashboards, drive user adoption, and integrate demographic data for deeper segmentation. Within 30 days, you will: · Complete an audit of the current CX tech stack (e.g., Salesforce, Tableau, Gainsight, Hotjar) to map all customer data sources and identify initial data gaps. · Meet with leaders and key stakeholders to understand existing customer pain points and business priorities. Within 90 days, you will: · Deliver a Current State Assessment, presenting your initial findings on customer touchpoints, data availability, and a stakeholder map for future collaboration. · Develop and present a data-backed Future State Journey Map and Optimization Plan that outlines specific improvements, supported by both qualitative and quantitative insights. · Establish a clear performance baseline and build initital dashboards to track at the key metrics you define. Within 6 months, you will: · Launch and complete at least one pilot program or A/B test to validate journey improvements, demonstrating a measurable lift in a key metric. · Establish and lead a recurring CX Insights Review with cross-functional stakeholders to report on journey performance and advocate for customer-centric initiatives. · Initiate the discovery and complete the mapping process for the highest-priority customer journeys. Within 1 year, you will: · Have established a mature, repeatable process for continuous customer journey mapping and optimization that is adopted and utilized by key teams across the organization. · Demonstrate a clear, positive impact on primary business KPIs resulting from your journey optimization initiatives. Qualifications: · Bachelor's or Master’s degree, or equivalent experience, in a relevant field such as Social Science, Behavioral Economics, Statistics, UX, or a related discipline. · 3-5 years of experience in CX strategy, service design, or mixed-methods research, with a proven track record of leading both quantitative studies and deep-dive qualitative projects, including customer journey mapping. · Strong analytical skills with experience in data storytelling, visualization, and dashboarding tools (Tableau, Power BI, Looker). · Expertise in a broad research toolkit, including interviews, usability testing, advanced survey design, and service design methodology. · Proficiency with enterprise CX tools (e.g., Qualtrics) and familiarity with CRM systems (e.g., Salesforce, Gainsight). · Proactive curiosity about the evolving role of AI in research and a demonstrated ability to model AI usage to improve team efficiency while maintaining high standards for research rigor and ethics. · Excellent skills in conveying complex data and insights clearly and concisely to influence stakeholders at all levels. · Deep understanding of UX principles, service design methodology, and digital optimization. · Bonus: Background in marketing analytics, product optimization, or CX operations. SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

Spain + 1 moreAll locations: Spain | United Kingdom