Red Hat is seeking a Senior Site Reliability Engineer (SRE) to develop, scale, and operate our OpenShift managed cloud services. OpenShift is Red Hat’s enterprise Kubernetes distribution. As an SRE you will contribute to running OpenShift at scale by enabling customer self-service, making our monitoring system more sustainable, and eliminating work through automation. On the SRE team, you will have the opportunity to influence the complex challenges of scale which are unique to Red Hat managed cloud services, while using your skills in coding, operations, and large-scale distributed system design. Red Hat relies on teamwork and openness for its success. We are a global team and strive to cultivate a transparent environment that makes room for different voices. We learn from our failures in a blameless environment to support the continuous improvement of the team. At Red Hat, your individual contributions have more visibility than most large companies, and visibility means career opportunities and growth. What you will do The day-to-day responsibilities of an SRE involve working with live systems and coding automation. As an SRE you will be expected to: - Contribute code to increase the scalability and reliability of the service - Contribute software tests and participate in peer review to increase the quality of our codebase - Help and develop peers’ capabilities through knowledge sharing, mentoring, and collaboration - Participate in a regular on-call schedule, including occasional paid weekends and holidays - Practice sustainable incident response and blameless postmortems - Resolve customer issues escalated from the Red Hat Global Support team - Work within a small agile team to develop and improve SRE software, support your peers, plan and self-improve What you will bring - A bachelor's degree in Computer Science or a related technical field involving software or systems engineering is required. However, hands-on experience that demonstrates your ability and interest in Site Reliability Engineering are valuable to us, and may be considered in lieu of degree requirements. You must have some experience programming in at least one of these languages: Python, Golang, Java, C, C++ or another object-oriented language. You must have experience working with public clouds such as AWS, GCP, or Azure. You must also have the ability to collaboratively troubleshoot and solve problems in a team setting. - As an SRE you will be most successful if you have some experience troubleshooting an as-a-service offering (SaaS, PaaS, etc.) and some experience working with complex distributed systems. Direct experience with Kubernetes or OpenShift is a plus. We like to see a demonstrated ability to debug, optimize code and automate routine tasks. We are Red Hat, so you need a basic understanding of Unix/Linux operating systems. Desired skills - 5+ years of experience managing Linux servers running Red Hat Enterprise Linux (RHEL), CentOS, or Fedora hosted at a cloud provider such as Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure - 3+ years of experience with enterprise systems monitoring; knowledge of Prometheus is a plus - 3+ years of experience with enterprise configuration management software like Ansible by Red Hat, Puppet, or Chef - 2+ years of experience programming with at least one object-oriented language; Golang, Java, or Python are preferred - 2+ years of experience delivering a hosted service - Demonstrated ability to quickly and accurately troubleshoot system issues - Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP - Solid communications skills and experience working directly with and presenting to customers - 1+ year(s) of experience with Kubernetes is a plus - 1+ year(s) of experience with docker-based containers is a plus #LI-SH4 About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** We are looking for a hands-on Data Reliability Engineer to own the reliability, stability, and operational excellence of our AWS-based data platform. This role is focused on operating, troubleshooting, and improving production data systems, ensuring that data pipelines and analytics platforms are resilient, performant, and meet business-critical SLAs. You will work closely with data and platform engineering teams to diagnose issues, resolve production incidents, and influence better design and operational practices across the data ecosystem. What You Will Do - Own the reliability and stability of production data pipelines and data platform services - Diagnose and resolve data pipeline failures, delays, and data quality issues in production environments - Investigate issues across distributed data systems (e.g., Spark/EMR workloads, ingestion pipelines, warehouse performance) - Lead or support incident response, including triage, mitigation, and long-term resolution - Perform root cause analysis (RCA) and implement durable fixes to prevent recurrence - Define and improve data SLAs (freshness, latency, completeness) and ensure adherence - Design and enhance monitoring, alerting, and observability for data systems - Develop automation and tooling to reduce operational toil and improve system resilience - Contribute to disaster recovery (DR) and resiliency planning, including backup validation and recovery workflows - Partner with engineering teams to improve pipeline design, reliability, and operational readiness - Create and maintain runbooks, SOPs, and operational documentation - Participate in occasional off-hours support for production data systems when required What You Will Bring - Minimum 5 years of experience working with production data platforms in AWS environments - Prior experience building data pipelines and seeing them through production, including exposure to real-world failures and operational challenges - Strong experience with Python and SQL in real data systems - Hands-on experience troubleshooting distributed data processing systems (e.g., Spark/EMR, Redshift, streaming systems) - Proven ability to debug and resolve production issues in data pipelines and data platforms - Experience with AWS data services (such as EMR, Redshift, DynamoDB, S3, or similar) - Experience handling production incidents and performing root cause analysis - Strong problem-solving mindset and ability to work through ambiguous production issues What Will Set You Apart - Experience handling real-world data issues such as pipeline delays or failures - Experience with backfills and reprocessing - Experience with late-arriving or incomplete data - Experience improving observability and alerting specifically for data systems - Experience influencing or guiding data pipeline reliability and operational practices - Exposure to streaming/event-driven systems (Kafka, Kinesis, CDC patterns) - Experience with disaster recovery, backup validation, and resiliency testing - Strong communication during incidents with both technical and non-technical stakeholders This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $87,400.00 - $123,400.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 04-17-2026 Want the latest money news and views shaping how we live, work and play? 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• Run structured discovery with customer admins, IT/security owners, and business stakeholders to map current-state processes, systems, pain points, and desired outcomes. • Design the target workflow in Sprinto across entities, owners, automations, checks, approval paths, evidence flows, questionnaires, and AI-assisted actions. • Configure and deploy customer solutions across Sprinto modules and connected systems; use APIs and custom integrations when native workflows are not enough. • Build technical assets when needed — API mappings, data transforms, simple scripts, test plans, and troubleshooting guides. • Develop on the production codebase to extend feature capabilities across the platform. • Own deployment execution from scoping to go-live, including validation, risk management, issue resolution, and structured handoff to CSM/support teams. • Pilot solutions with customers, define success criteria, monitor adoption, and iterate based on exceptions, usage signals, and stakeholder feedback. • Convert repeated customer requests into reusable playbooks, templates, accelerators, and design patterns that improve future deployments. • Partner closely with Solutions Engineers, CSMs, GRC experts, Product, and Engineering to balance customer customisation with repeatability and product direction. • Support escalated post-go-live workflow issues where the fix requires technical depth, process redesign, or new deployment patterns.

$110,000 - $145,000 / year + Bonus Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India. We are seeking a Senior Site Reliability Engineer to own the reliability, scalability, performance, and operational integrity of critical production services. This role is accountable for the full-service lifecycle, from design and deployment readiness through production operations, incident response, and continuous improvement. Reliability is a core engineering responsibility, requiring strong software engineering skills and autonomous operation across AWS, hybrid data centers, and customer-hosted environments. Roles and Responsibilities: - Own production services end to end. Accountable for reliability, availability, scalability, performance, and operational health. - Define and manage SLIs and SLOs, using error budgets to guide delivery decisions. - Influence of service and system design to improve fault tolerance, observability and operational sustainability. - Debug complex production issues across application code, services and infrastructure using software engineering practices. - Perform root cause analysis using logs, metrics, traces, and code-level investigation. - Build automation and self-healing mechanisms to prevent repeat failures. - Execute production changes (patching, certificate management, software releases) with safety, automation, and observability. - Design and operate production observability aligned to service health and customer impact. - Lead and participate in incident response, for high-severity events. - Collaborate with engineering, product, architecture, and operations teams. - Operate with autonomy and sound judgment in reliability decisions. Qualifications & Requirements - 8+ years of hands-on Site Reliability Engineering or reliability-focused engineering experience with end-to-end service ownership. - Proven operation at a senior engineering scope with accountability for reliability outcomes. - Strong software engineering skills in C#, .NET, Java, Python, React, or similar technologies. - Practical experience applying SRE principles (SLIs, SLOs, error budgets). - Hands-on experience with AWS, Kubernetes, CI/CD, infrastructure as code and hybrid environments. - Strong knowledge of Linux and Windows systems, application platforms and relational databases. - Bachelor's or master's degree in computer science or equivalent experience. - Participation in an on-call rotation; flexible hours as required. Knowledge, Skills, and Abilities:• A fast learner.• A problem solver.• Ability to document procedures.• Able to meet deadlines.• Good communication skills. Able to deliver the message effectively to a technical and non-technical audience.• Able to comply with processes and procedures.• Able to maintain professional composure in any situations.• Flexible in working extended hours on occasions or as required.• Exposure in the insurance industry is desired but not mandatory.• Driven to improve, personally and professionally• Operate best in a fast-paced, flexible work environment with ability to work in a team. Additional Requirements and Details: • High speed internet to accommodate working from home needs.• Occasional travel to our office location is required.• Occasional lifting and/or moving up to 10 pounds.• Frequent repetitive hand and arm movements required to operate a computer.• Specific vision abilities required by this job include close vision (working on a computer, etc.).• Frequent sitting and/or standing. THE VERTAFORE STORY Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we're proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight- right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers. The Vertafore Way Insurance is about relationships, and technology should make those relationships stronger. That's why, at Vertafore, it's our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.• Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.• Win Together: We work together as one team, showing empathy and respect along the way.• Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.• Say It, Do It: We honor every one of our commitments because integrity is important to us.• Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.• We Love Insurance: We appreciate the impact insurance has on the world. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions! Vertafore is a drug free workplace and conducts preemployment drug and background screenings . The selected candidate must be legally authorized to work in the United States. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us. Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities. Why Vertafore is the place for you: *Canada Only - The opportunity to work in a space where modern technology meets a stable and vital industry - Medical, vision & dental plans - Life, AD&D - Short Term and Long Term Disability - Pension Plan & Employer Match - Maternity, Paternity and Parental Leave - Employee and Family Assistance Program (EFAP) - Education Assistance - Additional programs - Employee Referral and Internal Recognition Why Vertafore is the place for you: *US Only - The opportunity to work in a space where modern technology meets a stable and vital industry - We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment. - Medical, vision & dental plans - PPO & high-deductible options - Health Savings Account & Flexible Spending Accounts Options: - Health Care FSA - Dental & Vision FSA - Dependent Care FSA - Commuter FSA - Life, AD&D (Basic & Supplemental), and Disability - 401(k) Retirement Savings Plain & Employer Match - Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance - Parental Leave & Adoption Assistance - Employee Assistance Program (EAP) - Education & Legal Assistance - Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness - Commuter Benefits (Denver) The selected candidate must be legally authorized to work in the United States. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout. The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout. Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire. Vertafore is a drug free workplace and conducts preemployment drug and background screenings. We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us. We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@vertafore.com Just a note, this contact information is for accommodation requests only.