IMPORTANT - Watch this quick Loom video on how to get hired: https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0 C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT. PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH Sales Closer & Lead Conversion Specialist JOB ID: UNEMJ1 INDUSTRY: Sales/Automotive/Consumer Services LOCATION: LATAM (Spanish required) JOB STATUS: Part Time 30 hours (Growing into Full Time) WORK SCHEDULE: 12pm to 6pm Monday to Friday EST SALARY: $8 - $9 per hour + commissions TARGET START DATE: ASAP ROLE OVERVIEW About the Client: The client is a fast-growing mobile auto detailing company based in Miami, operating with five service vans and a strong reputation for high-quality service and outstanding customer experience. They generate leads primarily through Meta ads, Google Local Services, and organic channels such as Instagram, TikTok, and referrals. With over 400 five-star reviews and a loyal base of recurring maintenance clients, the business is focused on scaling its operations, improving sales processes, and maximizing revenue opportunities from existing and incoming leads. About the Role: The client is seeking a Sales & Lead Conversion Specialist who will take full ownership of the lead management and sales process. This role is focused on converting inbound leads into booked appointments, re-engaging past leads, and increasing customer lifetime value through maintenance plan enrollments. The ideal candidate will bring structure, organization, and proven sales strategies into a business that currently lacks a formal sales system, while maintaining a warm, customer-first approach aligned with the company’s brand. Key Responsibilities Lead Management & Response - Respond to all inbound leads across WhatsApp, Meta Business Suite, email, and calls in a timely manner - Prioritize speed to lead and ensure consistent follow-up across all communication channels - Maintain organized tracking of conversations and lead status - Manage incoming leads with direct access to the company’s scheduling system, including full authority to book appointments on behalf of the business. Sales Closing & Conversion - Qualify and convert inbound leads into booked appointments - Use consultative selling techniques to guide prospects toward purchasing services - Handle objections and drive conversations toward closing Lead Retargeting & Reactivation - Re-engage old and unconverted leads through calls, messages, and follow-ups - Implement structured follow-up sequences to maximize conversion rates - Identify missed revenue opportunities and actively recover them - Audit and consolidate all existing leads from WhatsApp, Meta inbox, and Google Local Services into a centralized system as a first priority before retargeting begins Maintenance Plan Upselling - Follow up with completed service clients to upsell monthly maintenance plans - Conduct post-service calls to ensure satisfaction and introduce recurring services - Increase retention and recurring revenue through consistent outreach Process Improvement & CRM Organization - Bring structure to the current sales workflow and implement best practices - Suggest and help implement a CRM or improved lead tracking system if needed - Continuously optimize sales scripts, follow-ups, and workflows - Candidates must be comfortable building a lead organization system from scratch, as there is currently no CRM or spreadsheet in place. All leads are scattered across WhatsApp, Meta, and Google Local Services. Reporting & Performance Tracking - Provide weekly updates on leads contacted, appointments booked, closing rate, and revenue recovered from previously unconverted leads. Qualifications & Skills Must - Proven experience in sales, lead conversion, and closing deals - Experience managing inbound leads across multiple channels - Strong English communication skills, both written and verbal - Ability to confidently handle calls and close sales over the phone - Organized and process-driven mindset - Comfortable working with CRMs or learning new tools quickly - Spanish proficiency Preferred - Experience in service-based businesses or appointment-based sales - Experience with WhatsApp Business, Meta Business Suite, or similar platforms - Background in high-ticket or consultative sales - Experience setting up or improving sales systems or processes Personality Traits - Warm, friendly, and customer-oriented communication style - Proactive and persistent with strong follow-up habits - Confident and not afraid to pick up the phone - Solutions-oriented with the ability to suggest improvements - High energy and positive attitude aligned with a premium service brand - Resilient and comfortable handling rejection

Customer Sales Associate - Inbound Sales Location: United States - Remote Salary: Competitive Contract Type: Permanent, Full Time Compensation: $20 per hour If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further. We are looking for energetic customer service/sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers - It all starts with you! D&G’s purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients. You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices. Key Responsibilities: - Assist existing and new customers with incoming sales opportunities. - Responsible for closing extended warranty sales with the assistance of outbound call diallers. - Provide solutions to customer needs in a fast-paced and energetic environment. - Formulate business decisions based on information provided during the call. - ​Proficient approach to explaining products and services to existing and prospective customers. - Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to over come objections. - Solve customer challenges and regain customer confidence by using empathy and building rapport with customers. - Accurately document information within multiple database systems. - Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards. - Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner. - Act as a back-up to both Inbound/Outbound Contact Center Team, focusing on closing extended warranty sales. Skills & Experience Required: - 1-3 years of Customer Service and Sales experience, in a call center environment. - Genuine desire to provide exceptional customer service. - Ability to understand first call resolution. - Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections. - Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills. - Self-motivated, able to work independently, and a desire to learn and succeed. - Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment. - Demonstrates teamwork, displays a positive attitude, and has a strong work ethic. - Highly reliable with the ability to maintain regular attendance and punctuality. - High School Diploma or GED required. Please note, applicants must have the legal right to work in the United States. Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Overview Audacy has created an exciting digital division focused on providing local and regional businesses best-in-class solutions designed to help them aggressively compete across the web. Candidates for the Digital Sales Manager must have sales experience in the digital space and be able to step in and drive the company's revenue. The candidate must be able to demonstrate a strong understanding and history of new business development, lead generation, pipeline management and management of teams. We are happy to consider candidates in any location for this position so long as they reside within reasonable commuting distance to one of our markets. The anticipated starting salary range for CA, NY, CO, DC, IL, WA individuals expressing interest in this position is $125,000 to $175,000. Salary to be determined by the education, experience, knowledge, skills, abilities and location of the applicant, as well as internal and external equity. Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance. This is a pipeline posting. We are always on the lookout for exceptional talent to join our dynamic team. While we may not have an immediate opening, we are continuously building a pipeline of talented individuals who are interested in becoming a part of our organization when opportunities arise. By submitting your application, you will become part of our talent pool. When we have a hiring need that matches your profile, we will reach out to you directly to discuss the opportunity. We appreciate your interest in joining our team and look forward to reviewing your application. Responsibilities What You'll Do: - Participate on sales calls with their team of Audacy Account Executives - Personally consult local and regional businesses to understand their needs and aspirations so that tailored solutions can be designed, implemented and executed. - Execute an overall business plan and sales strategy that ensures attainment of digital revenue goals. - Continuous training of Audacy sales process, products, operations and the Audacy sales story. - Provide feedback to the internal Digital Agency regarding opportunities to improve the overall product offering and general positioning of the company’s product suite. - On-going consultation with sold clients regarding the performance of their purchased campaigns. - Adhere to all company policies, procedures and business ethics codes. - Responsible for achieving market digital sales goals. - Educate sales managers and account executives on digital tools and opportunities. - Hire and manage dedicated digital sales staff to sell digital properties. - Create digital programs for client presentations. - Develop innovative solutions to meet clients’ digital marketing needs. - Additional duties and responsibilities may be assigned as necessary. Qualifications More About You: - 4+ years of media-related experience selling digital platforms and previous sales management experience are a must. Bonus points if you have prior radio experience! - Familiarity with prevailing internet technologies like OTT, streaming media, ad tagging, Flash, podcasting, blogging, RSS, etc., means you speak our language. - Developing and conducting training sessions for our team of sellers. - Excellent organizational skills, the ability to effortlessly multi-task, and a knack for meeting deadlines are essential. - You're proficient in Google Workspace (Google Docs, Google Sheets, Google Slides) and can craft polished, impactful sales presentations that wow clients. - Your excellent presentation skills are matched by strong written and oral communication skills. - A 4-year degree is preferred, but your experience speaks volumes. Required & Preferred: - A valid driver’s license, satisfactory completion of a motor vehicle record check, and, if the position requires use of applicant’s own vehicle, proof of insurance, is required. #LI-MC2 Important Notes: Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding. About Us Audacy is a leading audio content and entertainment company. As champions of audio, we connect with people in the moments that matter — delivering trusted local news, passionate sports and your favorite music across 220+ radio stations, premium podcasts, live events and digital experiences that reach more than 200 million listeners every month.We create compelling content, foster deeply engaged audiences and deliver outcomes that matter for advertisers. Learn more at www.audacyinc.com and join the conversation on LinkedIn, X, Facebook and Instagram. EEO Audacy is an Equal Opportunity Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.

POSITION OVERVIEW REMOTE OUTBOUND SALES REPRESENTATIVE (NOVA SCOTIA) Looking for opportunities to work for a rapidly growing company? We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and provide customers with quality product and services. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program; however, we can usually find something that works for everyone. This is an entry-level position that offers on the job paid training. While prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. -------------- POSITION RESPONSIBILITIES WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Our entry-level Contact Center Representatives are responsible for the following tasks: - Listen to customers, understand their needs, and resolve customer issues - Utilize systems and technology to complete account management tasks - Recognize sales opportunity and apply sales skills to upgrade - Explain and position the products and processes with customers - Appropriately escalate customer dissatisfaction with managerial team - Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications - Must be 18 years of age or older - High school diploma or equivalent - Excellent organizational, written, and oral communication skills - The ability to type swiftly and accurately (20+ words a minute) - Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) - Basic understanding of Windows operating system - Highly reliable with the ability to maintain regular attendance and punctuality - The ability to evaluate, troubleshoot, and follow-up on customer issues - An aptitude for conflict resolution, problem solving and negotiation - Must be customer service oriented (empathetic, responsive, patient, and conscientious) - Ability to multi-task, stay focused and self-manage - Strong team orientation and customer focus - The ability to thrive in a fast-paced environment where change and ambiguity prevalent - Excellent interpersonal skills and the ability to build relationships with your team and customers COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: - Paid Time Off: Earn PTO and paid holidays to take the time you need. - Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross. - Life Insurance: Access life insurance options to safeguard your loved ones. - Supplemental Insurance: Accident and critical illness insurance - Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. - Paid Training: Learn new skills while earning a paycheck. - Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. - Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations - Must be authorized to work in the country where the job is based. Subject to the program and location of the position - Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. - Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT US MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.