We're currently looking for a Delivery Coach to join the team, based in Moreton In Marsh. Job title: Delivery Coach (Fire & Rescue) Job Description: You will be responsible for delivering group and 121 Teaching & Learning workshops to learners and complete ongoing progress reviews to meet all requirements set out by the Department of Education (DFE) and Ofsted. You will have a proven track record of developing positive relationships with employers from engagement to retention, you will showcase Capita as the provider of choice. You will have outstanding customer service skills and can adapt your communication style to meet individual needs of all our customers internal and external. As a natural and passionate Delivery Coach, you will be accountable for all aspects of Learner Journey. This will include ensuring all work is completed to a high standard, meeting all regulations set out by DFE & Ofsted. You will set high expectations for your learners, ensuring regular reviews are conducted and the implementation of action plans to ensure timely achievement of all leaning components. This is a home working role, but travel will be required. Key Role Responsibilities - Represent Capita as the professional education provider of choice - Build professional relations with employers so they will positively promote the services of Capita - Motivate, inspire, and drive learners to achieve their apprenticeship through outstanding teaching and learning - Deliver and facilitate teaching, learning and assessment that encourages accelerated learning and results in new knowledge, skills and behaviours being applied into the workplace - Responsibility for adapting practice to support the needs of learner with SEND needs and making referrals to the SEND team - Support and contextualise the development of Maths, English and Digital Skills throughout the Learner Journey - Accountable for the development and achievement of Functional Skills in Maths and English - Performance against key measures delivered consistently - Support the learning process through use of learning resources, and facilitating workplace on-the-job training as required - Provide information, advice, and guidance throughout the Learner Journey - Provide learners with all the relevant policies and regulations to clarify what is expected of them and to ensure their safety - Monitor learner’s welfare and health and safety in the workplace upskilling learner’s knowledge regarding Safeguarding, British Values, Prevent and Equality & Diversity What we are looking for: - Minimum of 2 years industry experience (Operational Firefighting) - Experience in delivering effective teaching, learning and assessment - Experience in a similar role within education - Good understanding of the DFE Funding Rules - Good understanding of the Ofsted agenda - Exceptional administrative skills and a keen eye for detail - Confident user of MS Office packages including Excel, with the ability to learn new systems quickly - Experience of working remotely with the ability to work from home - Strong communication skills, both written and verbal, with the ability to liaise confidently at all levels - The ability to prioritise and think on your feet - Clean driving licence with use of a car and the ability to work flexibly, travel nationally, and the flexibility to stay away overnight as and when required - Flexibility to adapt working pattern to support business needs and work over weekends should you be required to support business needs - Outstanding people skills, with the ability to adapt to meet individual needs - Functional Skills at level 2 maths and English About Fire Service College: The Fire Service College (FSC) is a world-renowned further education training college that provides a range of resilience focused courses and programmes ranging from apprenticeships to fully accredited qualifications. On a 300-acre site FSC provides both practical and classroom-based learning in addition to remote/customer site delivered courses. FSC courses and programmes are accredited with SFJ Awards, Highfields, Institution for Fire Engineers, FireQual, Lantra, JOIFF and Proboard/NFPA. Customers range from fire and rescue services, police forces, ambulance services, the military, various commercial organisations to individuals who wish to further their careers. FSC attracts learners from international fire and rescue services from the Middle East and across Europe. Our Vision is for Capita Fire Service College to be a strategic learning partner for our clients. This will allow us to improve our clients’ organisational capability and jointly deliver better business outcomes for them. In order to achieve this, we need to simplify, be truly client focused about our clients and invest in our learning capability. What’s in it for you? - Offering a salary of up to £38,500 depending on skills & experience - 23 days’ holiday (rising to 27) with the opportunity to buy extra leave - Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more - Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology - The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice - Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform - Subsidised canteen, bar and gym facilities onsite (free membership) - Free accommodation during the working week if required - Free parking onsite - Better work life balance - Opportunity to gain further qualifications and upskill - You will work at a world-renowned further education training college You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you. Join us and discover a career with purpose. #CareersWithPurpose 🤝 Customer first, always​🧑‍ Fearless innovation​✅ Achieve together​ Everyone is valued What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We will be in touch with you regarding your application shortly, however if you need to contact our recruitment team please email CPScareers@capita.com At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. AI & Fair Recruitment at Capita At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we’re here to support you. How We Use AI in Our Hiring Process To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we’ll be happy to support you. Location: , United Kingdom Time Type: Full time Contract Type: Permanent

Manager, Pharmacovigilance SOPs & Training, Sponsor Dedicated ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking a Manager, Pharmacovigilance to join our diverse and dynamic team. As a Manager, Pharmacovigilance at ICON, you will be responsible for overseeing the pharmacovigilance activities, ensuring the safety and efficacy of clinical trial products throughout their lifecycle. Your role will involve managing a dedicated team, ensuring compliance with regulatory requirements, and fostering a culture of safety and quality within the organization. What You Will Be Doing: - Supports the development and implementation of training for Pharmacovigilance (Reporting) Associate, Pharmacovigilance (Reporting) Specialist and/or Pharmacovigilance Assistant, Pharmacovigilance (Senior) Project Manager and Pharmacovigilance Project Lead, Pharmacovigilance Assistants, or other personnel within the assigned service area. • Recommends and supports implementation of performance and productivity improvements within the assigned service area to ensure optimal utilization of billable staff. • Performs metric collection and data analysis to support company efforts for continuous improvement in policies, procedures, and business processes. • Identifies and implements process improvements through review of SOPs, processes; recommend improvement plans to senior management. • Participates in task forces to implement process improvement initiatives. • Builds teamwork and improves process and productivity by working within and across functional areas. • Develops company employees to ensure high quality work performance and retention of high quality employees. • Ensures staff development and performance feedback are provided through activities such as mentorship and career development. • Communicates team/individual goals and expectations to ensure direct reports understand their responsibilities. • Involved in the recruiting processes for new employees in the assigned service area. Your Profile: - Bachelor’s degree in life sciences, pharmacy, or a related field is preferred, with extensive experience in pharmacovigilance or drug safety management. - Proven experience in managing pharmacovigilance teams and activities, with a thorough understanding of regulatory requirements and safety reporting standards. - Strong analytical skills, with experience in assessing safety data and preparing safety reports for regulatory submission. - Excellent leadership and organizational skills, with the ability to manage multiple projects and deliver results in a fast-paced environment. - Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders. - Detail-oriented, proactive, and committed to maintaining the highest standards of safety and quality in pharmacovigilance operations. What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Learning Experience Manager really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. The Learning Experience Manager will also be responsible for coordinating, organizing, and implementing all of our training programs and ensuring the success of our and our client’s new hire training and onboarding programs. They will work closely with our Learning Experience Leaders, managing a team of up to 8 Learning Experience Leaders as their direct reports, and other site managers daily to ensure the quality of all programs and to execute and deliver world-class training for all of our teammates and future leaders. Responsibilities include but are not limited to: - Maintain a training Schedule for respective assigned sites and/or GEOs: this is to be worked on daily to ensure transparency with other departments. - Update all spreadsheets for rosters for assigned sites and/or GEOs: this is to be worked on daily, as employees are added or deleted. - Create seats for new learning experience staff: this includes updated job descriptions, duties, and pay ranges. - Interview for new learning experience staff: this should include interview questions regarding skillset and culture. - Onboard learning experience staff: complete overview of TaskUs culture and job expectations. - Set job expectations with learning experience staff: this includes all policies and procedures for training staff. - Grade learning experience staff on training skill sets: this is where the KPIs are assessed and measured. - Develop learning experience staff and Leadership with education and certifications: in the area of continued education, trainers are expected to complete required certifications. - Observe learning experience staff during training classes: to maintain excellence in their performance, observations and evaluations will be conducted on a regular basis. - Provide effective coaching and feedback for the development of learning experience staff. - Provide KPIs and standards for each quarter for learning experience staff: this will include quarterly performance evaluations and goal setting. - Provide tools/resources to assist in excellent training material creation: give access to all resources to maintain job function. - Document information on each learning experience staff member: maintain electronic records for each learning experience leader. - Receive and analyze training evaluation forms for each class: identify trends and patterns to help improve the training department, reduce speed to proficiency targets and give high-quality feedback to clients to drive continuous improvement. - Create and maintain training methodologies for the learning experience department: find innovative ways to enhance the training experience. - Develop training courses to further educate current employees: to further educate our employees for their own respective growth and development. - Maintain strong communication with Recruiting and Operations: co-create a strong cycle from pipeline to production, closed-loop feedback cycles on trainees’ performance to improve candidate profile. - Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system. - Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties. - Ensure the training of workers in the aspects of occupational health and safety, within the working day. - Continuously improve training programs and other learning opportunities across the organization. - Other duties as required. - The Learning Experience Manager will support learning and development programs for production agents, our Roadside Assistance Specialists. What does a Roadside Assistance Specialist really do? Roadside Assistance Specialists are someone who is responsible for ensuring that the transportation of our passengers is safe and effective and ensuring that our fleet operations can continue on their transportation missions with minimal delays. They are the “rescue expert” responsible for ensuring safe and secure troubleshooting and problem-solving of vehicle mission error types and other obstacles that may impede or prevent the successful completion of our passengers’ rides. As the Learning Experience Manager directly assigned to manage this campaign, you must also be familiar with with the job requirements of their position, which include: - Maintain TaskUs’s high standard of safety, inside and outside of the vehicle; - Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment; - Be the deputy for technology by communicating courteously always with management, engineers, and the public; - Provides assistance to stranded motorists; - Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods; - Capable of responding quickly to changing and potentially high-pressure environments; - Work mostly individually but also in small groups of 2-10 people; - Monitor multiple software systems with constant focus; - Maintains cleanliness of vehicle; - Provide concise, clear, and accurate verbal and written feedback regarding the vehicle’s operations; Complete daily reports and document procedures and tests. - Interact with the members of the public and educate them on self-driving technology. - Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions. - Operate onboard data recording computers; - Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle’s operations. - Responsible for safely setting up driverless vehicles. - Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location. - Apply safety procedures to any situation involving the rescue of a self-driving car. - Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination. - Comply with TaskUs’s Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing. - Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized - Coordinates with local law enforcement agencies, as needed - Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs - Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations - Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws - Other duties as required. Qualifications and Requirements - High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences. - Five years of previous training experience. - Two years of previous management experience, preferably in the training or learning development space. - Two years of previous BPO experience, preferably. - Two years of previous technical support experience and/or logistical and transportation experience. - Strong written and verbal communication skills. - Strong coaching and mentoring skills. - Travel required, up to 25% of the time. - Strong will to learn and adapt to quick change. - Proficient in Microsoft Office and Google Suite applications required, - Strong, confident, and effective verbal and written communication skills are required. - Strong interpersonal, conflict management, and mentoring skills - Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours. - High energy, enthusiastic, motivational training style - Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills are required. - Campaign-specific requirements: - Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working - Must have and maintain a valid state driver’s license - Valid driver's license with a clean driving record - Occasional standing, walking, and sitting. - Able bodied individual that can stand and walk for long periods of time outdoors - Long periods of sitting. - Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders. - Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. - Must be able to occasionally lift and/or move up to 45 pounds. - Must use close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. - Most work is accomplished outdoors in a vehicle. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

Summary We are currently hiring for a Chronic Disease Coach (RN or Dietician) to join BlueCross BlueShield of South Carolina. In this role as a Chronic Disease Coach, you will provide support to members for disease prevention and healthy promotion. Empower members to achieve optimal health and wellness by providing personalized guidance, education, and support. This role collaborates with individuals to set and reach health goals, navigate the healthcare system, and make informed decisions about their well-being within the context of their health plan benefits. Description Location This position is full-time (40 hours/week) Monday-Friday from 8:30am-5:00pm and will be fully remote. The candidate will be required to report on-site for their first day. What You’ll Do: - Assess for needs related to a member’s chronic condition, clinical risk and readiness for change via company needs questionnaire. Based on the needs assessment, complete and coordinate action plans in cooperation with members, then implement plans to include member goals. Provides member-centered coaching utilizing motivational interviewing techniques in combination with reflective listening and readiness to elicit behavior change and increase member program engagement. - Participates in patient education with members and providers regarding the member’s condition and available benefit plans. Serves as member advocate through continued communication and education. Promotes enrollment in health and chronic condition management programs. - Provides appropriate communications (written, telephone) regarding member conditions to both health care providers and members. - Participates in data collection/input into system for clinical information flow. Demonstrates compliance with all applicable legislation and guidelines for all regulatory bodies, which may include but is not limited to ERISA, NCQA, URAC, DOI (State), and DOL (Federal). - Maintains current knowledge of network status of all service providers to educate members on care they may receive related to their chronic condition(s). Assists members with referrals to appropriate internal support areas to ensure proper processing of authorized or unauthorized services, as needed. To Qualify for This Position, You'll Need the Following: - Required Education: Associate's in job related field - Degree Equivalency: Graduate of Accredited School of Nursing OR graduate of a health-related degree OR 2 years job related work experience - Required work experience: 3 years of professional health and wellness experience - Required skills and abilities: Working knowledge of word processing software. - Knowledge of quality improvement processes and demonstrated ability with these activities. Knowledge of contract language and application. - Ability to work independently, prioritize effectively, and make sound decisions. - Good judgment skills. - Demonstrated customer service, organizational, and presentation skills. - Demonstrated proficiency in spelling, punctuation, and grammar skills. - Demonstrated oral and written communication skills. - Ability to persuade, negotiate, or influence others. - Analytical or critical thinking skills. - Ability to handle confidential or sensitive information with discretion. - Software and other tools: Microsoft Office - Licenses and Certifications: Within 4 years of hire, must get certification in health coaching (ex: National Board Certified Health and Wellness Coach). We Prefer That You Have the Following: - Preferred Education: Graduate of Accredited School of Nursing - Preferred Work experience: 5 years - healthcare management - Preferred Specialized Training: Health Coaching Certification - Preferred Skills and Abilities: Working knowledge of spreadsheet, database software. Thorough knowledge/understanding of claims/coding analysis, requirements, and processes. Our Comprehensive Benefits Package Includes the Following: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment. - Subsidized health plans, dental and vision coverage - 401k retirement savings plan with company match - Life Insurance - Paid Time Off (PTO) - On-site cafeterias and fitness centers in major locations - Education Assistance - Service Recognition - National discounts to movies, theaters, zoos, theme parks and more What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. What To Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.