Job Title Customer Support Engineer - NSW New England Job Description Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. Your challenge A great opportunity waits for a customer-oriented engineer to join our team supporting the NSW - New England region. Ideally, you will be based in either Tamworth or Armidale, as you'll be responsible for servicing both of these main locations, as well as the broader New England and Northern NSW regions as required. As the Customer Support Engineer in this area, you will have the opportunity to cover multiple modalities across Philips portfolios, including Medical Imaging, DXR, and Ultrasound portfolios. This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies. Responsibilities include: - Working collaboratively with the wider organisation to provide exceptional service to our customers.  Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades. - Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support). - Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.  - Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime. - Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology. - Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time due to the criticality of the equipment, this will include on call support. You will have: - Previous experience in customer-facing service engineering background within the medical equipment or Biomedical industry ideally with hands on experience in any of the following modalities Diagnostic Xray, Image Guided Therapy or Magnetic Resonance Imaging. - A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering. - Strong IT skills, and the ability to work in a fast-paced environment - You will also need to hold a full AU drivers license and already have Australian working rights. - Please note: Police checks will be required during the onboarding process About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. #LI-Tamworth #LI-Remote #LI-Armidale Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status. We’re living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply. Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be apart of, apply today! Customer Care Specialist-Hungarian/English Bilingual What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist. Responsibilities: - Experience in technical-based customer assistance through voice, chat, and email - Previous experience dealing with the challenges faced in a customer-focused role - Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward. - Problem-solving and critical thinking skills - A passion for problem-solving with the customer’s interest and satisfaction being the primary goal - Social Media Savvy - Ability to effectively and correctly communicate verbally and in written format Role Requirements: - Must be bilingual in Hungarian (B2/C1) and English (B2/C1) speaking and writing - Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions - Great communication skills, written and orally - Demonstrate strong abilities to work independently and as a remote team player - Must be adaptable and flexible, demonstrating abilities to work with process and information changes - Must be willing to participate in a background screening - Proven customer communication experience (E-mail & Phone) - Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office) About Us \We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.TaskUs currently has over 4,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.TaskUs is an equal opportunity employer. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

Job Summary We are seeking a detail-oriented, client-focused Remote Customer Experience Coordinator to join our virtual support team. In this role, you will work closely with clients via email, chat, and phone, helping them navigate services, confirm details, and provide tailored guidance based on their needs. You will play a key role in coordinating experiences, clarifying options, and ensuring every step of the journey is smooth from start to finish. If you enjoy helping others, solving problems, and supporting seamless planning, this is the perfect opportunity to grow in a dynamic remote environment. Requirements - Must be 18 years of age or older - Prior experience in customer service, hospitality, or remote support roles is preferred - Excellent written and verbal communication skills - Strong organizational and multitasking abilities in a remote setting - Tech-savvy and comfortable using email, chat, and other virtual tools for daily communication - Must have a reliable internet connection Key Responsibilities - Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance - Help clients review and finalize key details such as booking confirmations, service timelines, and itinerary support - Deliver clear guidance by identifying client needs and walking them through the best available options - Maintain up-to-date records of interactions and updates within internal systems - Collaborate with internal teams to help resolve escalated or complex situations professionally - Ensure a smooth and satisfying client experience through proactive follow-up and support Work Schedule & Benefits - 100% remote role with flexible scheduling options - Daily pay option available - Access to exclusive employee perks, including discounted rates on lifestyle, wellness, and occasional travel experiences - Supportive, growth-focused team environment - Ongoing training, coaching, and professional development Equal Opportunity We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.

Mercier Consultancy MD is pleased to announce an exciting opportunity for Polish Speaking professionals to join our team in Sofia, Bulgaria, with fully paid relocation. This role offers a unique chance to work in a dynamic environment while immersing yourself in the vibrant culture of Bulgaria's capital city. Key Responsibilities: - Provide excellent customer support and assistance to Polish-speaking clients through various communication channels including phone, email, and chat. - Handle inquiries, resolve issues, and offer suitable solutions tailored to client needs. - Maintain accurate and up-to-date records of all customer interactions and transactions. - Collaborate with team members and other departments to enhance customer satisfaction and operational efficiency. - Stay informed about company products, services, and procedures to provide knowledgeable support.