If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Work Location: While this is a work-from-home opportunity in Pennsylvania, there will be frequent local travel associated vendor sites in-state. Preferred locations: Pittsburg, Wilkes-Barre, or Scranton, PA. #LI-JJ1 #LI-Remote Job Description Summary Do you have the ability to communicate compassionately and effectively to resolve insurance claims? If so, and if you’d thrive in a fast-paced environment where your professional growth and development is both encouraged and supported, we want to know more about you! As a Technical Manager, you’ll manage On Your Side Auto Repair Network (OYSARN) vendors within a geographic area and promote and provide outstanding customer service. This includes, monitoring and measuring shop performance improvement through re-inspections, reports, action plans, performance reviews, and other evaluation methods. You’ll also serve as the contact for customer complaints and satisfaction and as liaison to claims leadership for shop performance issues, claims and service results, and overall OYSARN claims performance. In addition, you’ll manage customer complaints and/or satisfaction, expense control and supporting cross functional and cross claims specialty coordination Job Description Key Responsibilities: - Serves as liaison for OYSARN vendor partners. Responsible for shop relationship and contract management – includes performance reviews and performance management. - Promptly and effectively handles all assigned claims with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service. - Ensures adherence to state and local claims regulations. - Conducts open and/or closed file reviews and/or re-inspections on OYSARN claims. Re-inspections may be in person or virtually. Identifies performance opportunities and file review results for Directors and claims leadership. Proficiently documents and records file review skill set opportunities and results. - Prepares and submits Quarterly Shop Assessments as required. - Completes and/or assists in special projects as assigned. Assists in technical audit reviews as requested. - Responsible for planning, organizing, and completing procedural audits as assigned. - Provides input to Director and other claims management regarding claims performance. Supports claims management in utilization of best claims practices. - Partners with Special Investigation Unit and Subrogation to identify fraud and recovery opportunities. Assists or prepares files for suit, trial, or subrogation. (Property/MD/Casualty). - Assists in tabulating and analyzing results from claims technical file reviews. - Delivers a positive customer service experience to internal, external, current and prospective Nationwide customers. - Handle customer service issues/complaints/quality of repair issues. - Completes training, compliance reviews to support corporate strategy or initiatives. May be responsible for other responsibilities as assigned. Reporting Relationships: Reports to Director. Individual contributor role. Typical Skills and Experiences: Education: Undergraduate degree or equivalent experience. Successful completion of required claims certification schools/courses preferred. License/Certification/Designation: State licensing where required. Successful completion of required/applicable claims certification training/classes. Participation in technical insurance or industry coursework preferred (CPCU, ICAR, and ASE). Experience: Three to five years of personal lines property and/or casualty and/or material damage claims experience required. Experience in technical claims preferred. Knowledge, Abilities and Skills: Confirmed knowledge of claims handling process including investigation, resolution, and settlement procedures, practices, and processes. General knowledge of insurance theory and practices, insurance contracts and their application, as well as specific claims practices. Familiarity with claims systems and terminology. Validated ability to meet customer needs and provide outstanding service by advising customers of the claims process and ensuring a positive customer experience. Strong analytical skills and able to make independent decisions regarding claims file performance. Demonstrated problem solving skills including diagnosing and recommending solutions. Demonstrates strong but flexible standards and can be perceived as balanced based on the conflicting demands of the position. Ability to be flexible and handle assigned workloads. Excellent verbal and written communication skills used to interact with all levels of associates. Proven ability to use a PC and related software. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing Exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner. Values: Regularly and consistently demonstrates the Nationwide Values. Job Conditions: Overtime Eligibility: Not Eligible (Exempt) Working Conditions: Normal office environment or remote office environment. May require ability to sit and operate telephone and personal computer for extended periods. Representatives may be required to operate an automobile and have a valid driver's license with a safe driving record. Must be willing to work irregular hours and to travel with possible overnight requirements. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple on-site responsibilities and/or for extended periods. Ability to work extended hours as required. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. #claims NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Technical Manager, On Your Side Auto Repair Network - Vendor Management : $87,000.00-$162,000.00 The expected starting salary range for Technical Manager, On Your Side Auto Repair Network - Vendor Management : $87,000.00 - $131,000.00

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. About The Team: The Quote to Cash product domain team is looking for a product manager to drive the roadmap and vision and execution of multiple products supporting the GTM ecosystem. We are modernizing our sales experience with AI led experiences and this role will help support the build and execute the vision to modernize our GTM motions. About the Role: • Own the end-to-end product vision and multi-year roadmap for products within the CPQ ecosystem. • Lead 0→1 product initiatives, defining new capabilities from concept through launch and scale. • Drive digital transformation by modernizing legacy quoting workflows into intuitive, automated, and data-driven experiences. • Identify and prioritize opportunities where AI and intelligent automation can simplify quoting and accelerate deal velocity. Agile Execution & Fast Delivery • Operate with a strong Agile and MVP mindset, delivering value early and often through iterative releases. • Define clear product requirements, success metrics, and acceptance criteria to enable fast, high-quality delivery. • Partner closely with Engineering and UX to break down complex problems into incremental, testable solutions. • Balance speed and quality while scaling solutions across a complex enterprise environment. AI & Platform Modernization • Champion and implement the use of AI/ML to enhance quote to cash use cases, recommendations, approvals, and insights. • Lead modernization efforts that reduce technical debt and improve scalability, reliability, and performance. • Collaborate with Data, Platform, and Architecture teams to ensure responsible, secure, and scalable AI adoption. Stakeholder Collaboration & Influence • Serve as the primary product leader for Quote Management across Sales, Revenue Operations, Finance, Legal, and Engineering. • Align cross-functional stakeholders around priorities, tradeoffs, and delivery plans. • Communicate roadmap progress, outcomes, and impact to senior and executive leadership. Seller & Customer-Centric Outcomes • Deeply understand seller workflows, pain points, and customer buying journeys. • Use data, experimentation, and feedback loops to continuously refine the product. • Measure success through cycle-time reduction, productivity gains, adoption, and revenue impact. About You Basic Qualifications: - 8-10 years of Hands-on product management experience, including ownership of complex B2B or enterprise platforms - 2+ years of People Management experience - Demonstrated experience delivering 0→1 products and leading digital transformation initiatives. - Strong background in CPQ, Quote Management, Billing, Subscription Management, Sales Systems, or Revenue Operations. - Hands-on experience working in Agile environments, delivering MVPs and fast, iterative releases. - Experience applying AI/ML to enterprise workflows (automation, recommendations, insights, or decision support). - Experience modernizing legacy systems into cloud-native, scalable solutions. - Track record of delivering products that directly improve seller productivity and revenue outcomes. - Proven ability to influence and align cross-functional teams in a matrixed organization. Preferred Qualifications - Excellent communication, analytical, and problem-solving skills. - - - Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $129,500 to $186,100. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits #LI-Remote

Lead the product vision and roadmap for Ads and Business Systems, ensuring alignment with revenue goals. Collaborate with stakeholders and vendors to optimize platform capabilities and drive effective solutions for user needs.

Company Overview Established in 2008, Zicasso is the most-reviewed and highest-rated luxury travel company, specializing in immersive custom tours, vacations, and safaris. Our Zicasso travel specialists are the world’s top 2% of boutique tour operators and travel agents, pre-vetted and handpicked to compete in creating itineraries tailored to each of our travelers’ unique preferences. Joining Zicasso, you'll play a key role in bringing our travelers’ dreams to life—pushing the boundaries of what’s possible with luxury travel experiences. As a member of our team, you’ll be part of a company recognized for its strong brand reputation among discerning travelers. Our authority in the luxury travel industry is consistently affirmed through features in top media outlets, including The New York Times, The Wall Street Journal, BBC, Forbes, CNN, and Condé Nast Traveler, to name a few. See our press coverage here. We are a fully remote company spanning five continents, and we foster a dynamic, progressive global work environment that values creativity, initiative, and continuous learning. We're seeking passionate, data-driven individuals who thrive in a high-performance environment and are eager to contribute to our innovative company culture, underpinned by a consistent pursuit of excellence, integrity, and teamwork. Our global team comes together biannually for international retreats and summits. These are typically held for a week at a new location each time, providing opportunities to share ideas, collaborate in person, and strengthen our culture, all while learning firsthand about the destinations we serve. These events embody our commitment to both professional growth and the transformative power of travel. Join us in shaping the future of luxury travel while working towards our vision—creating a more connected humanity through travel. To learn more, visit https://www.zicasso.com/careers. The Role The Trip Request conversion flow is the most important product flow of our product. We are looking for a data-driven, growth-oriented Senior Product Manager with experience in Conversion Rate Optimization (CRO). Reporting to the Head of Product, you will be the primary driver of growth across our entire conversion funnel.  You will lead agile squads, collaborating with Engineering, Design, and Marketing to turn traveler insights into high-impact experiments. Your mission is to optimize the "discovery-to-request" journey, ensuring our site reflects our premium brand while maximizing conversion. Key Responsibilities - Strategy & Execution: Own the execution of the 2026 CRO roadmap. You will be responsible for defining our optimization vision, strategy and roadmap. You will drive a team in a fast-paced environment to launch, adjust, pivot, or scale experiments based on real-time A/B test results. - Squad Leadership: Serve as the product lead for two squads— both focused in Web CRO for different portions of the same user journey. - Data Synthesis: Partner with our Data Team to define tracking requirements, analyze A/B test performance, and build visualization reports in Tableau. - Collaborative Design: Work closely with Product Designers to bridge the gap between qualitative research and quantitative data, ensuring every experiment is both user-centric and business-aligned. - Stakeholder Synergy: Align with Marketing on content and performance marketing initiatives and coordinate with other product areas (Zicasso’s Platforms for Travelers, Partners and Customer Care Team) to ensure seamless data flow across our ecosystem. Required Skills and Experience - 6-10 years of experience in Product Management - Growth Experience: You have a proven track record of driving results through experience and flow optimizations. You are an expert in A/B testing and experimentation. You have an eye for design and understand how product content, page and interaction design can affect conversion. You are data-driven, hypotheses-driven and make data-informed decisions. - AI-Forward Thinker: You are excited about using LLMs and AI-driven personalization to create a more "human" and tailored experience for our travelers. You likely already use AI tools to accelerate your own product workflow. - Analytical & Technical: You are fluent in GA4 and Tableau (or similar tools like PowerBI) to extract insights of user behaviors and product directions. While you don’t code, you speak the language of engineers, understand technical constraints, and can navigate data structures.  - Luxury & Business Mindset: You have a background in Business or Tech and understand that for a luxury brand, "conversion" must feel like an invitation, never a transaction. You protect the brand’s prestige while always optimizing for growth. - Expertise in Jira for backlog management. - English Proficiency: Exceptional written and verbal communication skills are mandatory. - Timezone Alignment: Availability to work until 3:00 PM PT (Pacific Time). Preferred Skills and Experience - Experience in the Travel-Tech or Luxury Customer-facing industries. - Professional experience in a multicultural or international environment. What We Offer: - Remote work from your home base and flexible hours that allow you to enjoy a great work-life balance - Innovative, fast-paced and collaborative culture that values diverse voices and opinions - Learning and development annual budget - Enjoy two company-sponsored business trips each year at international destinations we serve!