About the role Job Description: The Data Support Specialist I (DS I) is a mid-level technical support role responsible for the on-boarding, accuracy, and maintenance of all client inventory. The Data Support team works side-by-side with the Development and Customer Support teams by assisting with complex inventory configurations for clients. This position facilitates technical data and product expertise for issues beyond the scope of the Customer Support (CS) and Enterprise (ENT) teams. As a Data Support specialist, you will be tasked with the responsibility of completing the cases assigned to you during the day via SalesForce, handle inbound client calls, and support our internal teams on all aspects of inventory data via escalation channels. In addition to daily responsibilities, you will be tasked with more complex projects to complete and will be held to a high level of accuracy and attention to detail. This is a remote mid-level level position, based out of the Headquarters office (Rockville, MD). Essential Functions: · Employ a diverse array of tools and methodologies to deliver superior technical support to our clients and Tier 1 teams, while upholding adherence to industry-leading protocols, compliance requirements, and program mandates. · Execute and manage assigned casework with meticulous attention to detail, ensuring data integrity, alignment with quality benchmarks, and consistency for established procedures. · Demonstrate proficient familiarity with data analysis, our core systems, processes, applications, and the intricacies of DQL (DealerOn Query Language). · Configure and troubleshoot inventory data syndication via FTP and API protocols (e.g., Homenet, vAuto) proficiently. · Implement intricate Lot Source configurations and data-flow logic to accommodate complex requirements. · Investigate and rectify data anomalies such as pricing discrepancies and missing vehicle/photo records via data analysis and DQL debugging. · Generate and manage data exports and imports between our platform and various third-party and OEM program sources. · Provide technical troubleshooting guidance and effectively communicate complex subject matter support to internal and external stakeholders. · Monitor departmental Slack channels to offer timely assistance to colleagues and external teams including escalated support requests. · Deliver comprehensive phone support to clients, interdepartmental teams, and third-party entities. · Swiftly troubleshoot and resolve customer data inquiries with precision and efficiency. · Act as a mentor to newly onboarded personnel, offering guidance and support in acclimating to their roles. · Contribute to the maintenance and optimization of internal systems through structured overhaul initiatives. · Actively author technical Knowledgebase articles and other technical documentation for consumption by the support team and customer community. Required Skills/Experience: · Bachelor’s Degree in computer science, web design, technical project management, or equivalent program and certification. · Ability to consistently demonstrate strong customer service phone proficiencies that encapsulate sound technical knowledge, professionalism, empathy, and communication skills. · Experience in a technical contact center environment that includes the ability to effectively troubleshoot issues to their root cause and providing accurate resolutions in a timely manner. · 2+ years of technical support delivery experience. · Ability to think critically and contribute to the ongoing improvement of DealerOn’s products and processes. · Ability to quickly respond to changing department priorities and manage unexpected demands in a timely manner. · Ability to work effectively as part of a team as well as the determination to take on independent initiatives. · Previous knowledge and experience working with a database (SQL) · Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud. · Experience with at least one content management system (CMS) such as WordPress, Drupal, Joomla. · Working knowledge with the Agile methodology and ticket management systems such as JIRA. · Ability to prioritize tasks that change frequently and manage unexpected demands. · Exhibit robust data management proficiencies. · Swiftly and precisely address customer requests, resolving them accurately. · Demonstrate adept business-to-business communication abilities. · Uphold adherence to company standards to ensure the quality of work. · Maintain a professional and amicable demeanor in all interactions. Preferred Skills/Experience: · Minimum of 2 or more years of relevant experience. · Proficient in thriving within fast-paced environments. · Working knowledge of HTML/CSS · Exceptional Interpersonal skills · Advanced abstract problem-solving capabilities, demonstrating a willingness to explore diverse perspectives and solutions. · Strong working knowledge of the Internet operations, computer systems and Microsoft Office products (Word, Excel and Outlook) Competencies · Advanced Communication Skills: Proficient in articulating complex concepts effectively across various mediums and audiences. · Meticulous Attention to Detail: Demonstrates an unparalleled ability to spot nuances and errors while maintaining focus on the bigger picture. · Exemplary Customer Service: Delivers superior service, consistently exceeding expectations and fostering strong client relationships. · Proactive Initiative: Driven by a proactive approach to problem-solving, consistently seeking opportunities for improvement and innovation. · Unwavering Dependability: Reliably delivers high-quality results under any circumstances, consistently meeting or surpassing deadlines and expectations. Technological Proficiency: Demonstrates mastery in leveraging cutting-edge technologies to streamline processes and enhance productivity. DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. A successful candidate must pass a background check as a condition of joining the team.

Role Description We are hiring a Data Entry Specialist to input, verify, and maintain records across our core business systems. Accuracy and efficiency are the keys to success in this role. - Enter and update data in databases, spreadsheets, and CRM systems. - Verify and cross-reference records for accuracy and completeness. - Flag and escalate discrepancies for resolution. - Meet daily data entry targets and quality benchmarks. - Maintain organised and well-documented records. Qualifications - 1+ years of data entry experience. - Fast and accurate typing (40+ WPM). - Proficiency with Microsoft Excel and Google Sheets. - High attention to detail and commitment to data quality. - Self-disciplined and productive in a remote work environment.

Role Description We are seeking an experienced Senior AWS Cloud Data & BI Architect to lead the implementation of a cloud-based data ingestion, transformation, analytics, and business intelligence reporting platform for our Finance team. This project will build a scalable, secure, and automated data ecosystem leveraging services such as AWS Lake Formation, AWS Glue, Amazon S3, Amazon Athena, and Amazon QuickSight, with infrastructure managed via Terraform. The successful contractor will play a key role in designing, implementing, and optimizing a modern financial data platform that enables accurate reporting, analytics, and strategic insights. Key Responsibilities - Design and implement a secure, scalable AWS-based data lake and analytics architecture - Develop automated data ingestion pipelines from financial and operational systems - Build ETL/ELT workflows using AWS Glue and related services - Configure and manage data governance and access controls using AWS Lake Formation - Optimize storage and query performance in Amazon S3 and Amazon Athena - Develop dashboards and financial BI reports in Amazon QuickSight - Apply infrastructure-as-code principles using Terraform - Ensure data quality, integrity, and consistency across financial datasets - Translate finance team requirements into technical data models and reporting solutions - Collaborate with finance stakeholders to define KPIs, metrics, and reporting structures - Implement best practices for security, cost optimization, and performance tuning Technical Expertise - Strong hands-on experience with: - Terraform (infrastructure as code) - AWS Lake Formation - AWS Glue (ETL development) - Amazon S3 (data lake design and management) - Amazon Athena (query optimization and performance tuning) - Amazon QuickSight (dashboarding, dataset modelling, row-level security) - Experience designing and implementing data lakes and analytics architectures in AWS - Solid DBA skills (data modelling, indexing, query optimization, schema design) - Strong SQL expertise - Experience with data transformation, validation, and pipeline orchestration - Background in data analysis and statistical analysis Business Intelligence & Analysis - Advanced proficiency in Microsoft Excel (financial modelling, pivot tables, Power Query, complex formulas) - Experience with BI reporting tools (e.g., QuickSight and other enterprise BI platforms) - Ability to design executive-level dashboards and operational reports - Strong understanding of KPIs, metrics, and performance measurement frameworks Bonus Skills & Experience - Experience integrating or working with the following platforms is highly desirable: - Xero (financial accounting system integration and reporting) - HubSpot (CRM data integration for revenue reporting) - Harvest (time and project cost tracking integration) - Airtable (operational data integration and workflow support) - Experience building ingestion pipelines from SaaS platforms via APIs, webhooks, or third-party connectors is a strong advantage Finance Domain Knowledge (Preferred) - Experience working with financial datasets and reporting environments, including: - Understanding of financial reporting structures, such as revenue, cost of sales, gross margin, and operating expenses - Experience building or supporting financial reporting models (P&L, revenue reporting, cost analysis) - Ability to structure and model financial KPIs and metrics used in executive reporting - Familiarity with budget vs. actual and variance analysis reporting structures - Experience designing data models that support financial reporting hierarchies and time-based analysis (monthly, quarterly, YTD) - Practical exposure to financial system data structures, such as: - General ledger exports - Billing and revenue data - Cost and project accounting data - CRM revenue pipeline data - Experience working with Finance stakeholders to translate reporting requirements into technical datasets and dashboards - Understanding of data accuracy, reconciliation, and auditability requirements in financial reporting environments Qualifications - 8+ years of experience in data engineering, cloud data platforms, or BI solutions - Proven experience delivering end-to-end AWS data solutions - Strong analytical thinking and problem-solving skills - Excellent stakeholder communication skills - Ability to work independently in a contract role and deliver within tight timelines Deliverables - By the end of the 3-month engagement, the contractor will have: - Implemented a production-ready AWS-based financial data platform - Delivered automated ingestion and transformation pipelines (including SaaS integrations where applicable) - Established governed, secure data access controls - Developed validated financial dashboards and BI reporting for the Finance team - Documented architecture, processes, and operational procedures

Job Title: Record to Report Ops Associate. What are we looking for: Primary skill - Mandarin Chinese Language - P5 . Designation: Record to Report Ops Associate. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your own team and direct supervisor. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments. The decisions that you make would impact your own work. You will be an individual contributor as a part of a team, with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts. Location: Dalian. Skill Required Record to Report Mandarin Chinese Language P5 . Qualification Bachelor s Degree Bachelor s degree with Finance specialization. Certifications ACN Talent of the Future Finance and Accounting Mastery Certification. YOE 1 to 3 years. Lang Mandarin C2 . What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data reports, whilst conducting analysis and reconciling transactions. The most widely spoken language in the world, primarily spoken in China and Taiwan, known for its tonal nature and logographic writing system.. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.