• Partner with the world's leading companies to deliver measurable outcomes • Build durable trust with VP / C-level sponsors; become the outside voice they rely on for AI and cloud strategy decisions. • Build a strong portfolio based on trust, delivery excellence, and innovation. • All of the work will be your responsibility, including the commitments you make and your approach to delivery. • Drive SOWs, forecasting, margin, staffing, and renewals across your portfolio. • Partner with the delivery leads, engineers, and solution architects working with your clients, as well as our global team, to make sure we deliver the best possible outcomes, every day.

Job Description This position will be field based within the Tri-State Region (NY, NJ, CT, RI). Our company's Animal Health is driven by our unconditional commitment to the science of healthier animals. Our commitment is portrayed through our products, services, and technologies but also through our people. As a Professional Services Veterinarian for our company's Animal Health, you embody our unconditional commitment to healthier animals by acting as coach, leader, and advisor to our internal and external customers. We, in turn, provide our Professional Services Veterinarians with a culture of support, development, and continuous learning to assure we reach our shared goals. Responsibilities: - Function as an integral member of the Regional Leadership Team supporting territory managers by demonstrating and conveying the value and benefits of our company's Animal Health portfolio through: - Preparation and delivery of technical lectures on our product line to key customers, strategic accounts, and professional veterinary organizations - Offering solutions that align with customer needs and business priorities - Partner with Regional Sales Manager to develop and execute effective business strategy to reach and exceed regional and organizational priorities for lasting success - Meet with key opinion leaders in both clinical and university settings to discuss our company's Animal Health portfolio as well as potential new business opportunities - Represent our company's Animal Health at veterinary schools and veterinary associations and conferences - Serve as the region’s technical expert, evaluating regional and individual technical training needs of the sales representatives and coaching sales representatives in technical selling skills - Collaborate with R&D, Learning and Development, Marketing, Veterinary Insights & Medical Affairs, and Sales to achieve organizational priorities Position Qualifications: Education Minimum Requirement: - Doctor of Veterinary Medicine (DVM/VMD) degree Required Experience and Skills: - 10 years of combined relevant experience: Minimum of 5 years in clinical companion animal veterinary practice and minimum of 5 years in the animal health industry or equivalent leadership and/or management experience. - Ability to take complex issues and translate into easily comprehensible content for respective audiences - Excellent presentation and facilitation skills - Excellent oral and written communications skills both with internal customers and hospital decision makers - Serve as a medical consultant in vaccines, parasiticides, and therapeutics - Ability to influence without direct authority - Ability to build strong networks internally and with industry partners - Bring innovative solutions to both internal challenges as well as those faced by our customers. - Competency in MS Office (Word, PowerPoint, Excel) - Competency in software relevant to the industry, e.g., Salesforce, Veeva, Power BI, etc. - Proven ability to work with cross functional teams both internal and external - Execute core responsibilities of Professional Services Veterinarian independently - Strong understanding of business processes of our veterinary customers and the ability to have discussions regarding using our company's Animal Health portfolio to improve medical capabilities and profitability. Preferred Experience and Skills: - Experience with companion animal vaccines, parasiticides, and therapeutics - Applicable advanced degrees and research experience - Delivery of training or instruction within a structured organization - Leadership and/or management experience Required Skills: Animal Health Sales, Collaboration, Customer-Focused, Leadership, Presentations, Sales, Veterinary Medicine, Veterinary Practice, Veterinary Sciences Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement​ We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”. The salary range for this role is $142,400.00 - $224,100.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits. You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: Domestic VISA Sponsorship: No Travel Requirements: 75% Flexible Work Arrangements: Remote Shift: 1st - Day Valid Driving License: No Hazardous Material(s): N/A Job Posting End Date: 05/2/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R393567

Position Summary: University of Iowa Health Care department of Patient Financial Services is seeking a Prior Authorization Revenue Cycle Representative (RCR) to join our team. The Prior Authorization Revenue Cycle Representative is a financial clinical support healthcare position focused on delivering exceptional customer service. The Prior Authorization Revenue Cycle Representative is instrumental in ensuring a seamless experience for both external stakeholders—patients, their families, and insurance representatives—and internal partners, including nurses, technicians, physicians, and other staff at Iowa Health Care. The Prior Authorization Revenue Cycle Representative will work in a high volume, fast-paced, web-based application environment and support a culture of Service Excellence by delivering high quality customer service and maintaining composure in demanding situations. This position will primarily focus on performing prior authorization functions and insurance benefit coverage investigations. The Prior Authorization Revenue Cycle Representative must have a demonstrated ability to prioritize, multi-task, and quickly change focus in a dynamic team environment. The ability to exhibit compassion and empathy when collaborating directly with patients and/or their families is critical. A person in this role will provide consistent and comprehensive information (both in writing and verbally) to providers, clinical teams, patients, external entities and various administrative and management personnel regarding third party, patient billing and customer service activities. This position is eligible to participate in remote work within the state of Iowa and applicants who wish to work remotely will be considered. Training will be held either ONSITE or via ZOOM from the HSSB building at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location. University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.® WE CARE Core Values: - Welcoming - We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education. - Excellence - We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research. - Collaboration - We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork—guided by compassion—is the best way to work. - Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur. - Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community. - Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners. Position Responsibilities: - Ensure accurate validation of insurance eligibility, coverage details, network agreements, and financial obligations. - Obtain, track and complete prior authorizations, validate imaging, testing, procedure meets insurance company medical necessity criteria across various specialties. - This encompasses outpatient services and surgical/non-surgical procedures, whether elective, urgent, and same day. - Interact with physicians, nurses and clinical support staff on a case-by-case basis to obtain appropriate clinical documentation to ensure accurate indications in the patient’s medical record before completion of third-party prior authorizations. This may include contacting referring physicians for information. - Understand, anticipate, and respond to complex questions from clinical staff and insurance company nurse reviewer. When necessary, proactively contact third parties and initiate communication to ensure appropriate future payment. - Problem solves with insurance utilization review nurses, medical directors, providers, and other Iowa Healthcare staff to meet patient care needs. Identify and produce creative solutions to problems identified via the prior authorization process. - Appeal prior authorization denials and/or set-up peer to peer reviews. - Communicate with clinical teams on non-covered procedures/therapy/testing or exam coverage issues. Facilitate financial counseling for patients and families as directed by clinical team. - Assist with medical necessity documentation to expedite approvals, appeals and complete appropriate follow-up. - Utilize Epic to enter and track prior authorization information, retrospective reviews and denial follow-up efficiently/effectively. - Collaborate with other departments to assist in obtaining pre-authorizations in a cross-functional manner. - Maintain current knowledge of medical modalities as well as new protocols established for patient populations. - Maintain an extensive working knowledge and expertise of insurance companies and billing authorization/referral requirements, clinical guideline policies, payer regulations, financial classifications and financial assistance programs. - Develop and maintain an effective, supportive working relationship with nurses, imaging techs, clinic/OR surgery schedulers, coders, fiscal teams, referral sources and external entities. - Communicate with providers, payers, patients, internal departments, co-workers and prior authorization leadership to resolve authorization denial issues. - Identify & report undesirable trends and reimbursement modeling errors or underlying causes of incorrect payment; review allowed variances from third party payers. - Maintain a high-level of accuracy to meet productivity and quality requirements. - Review and analyze report data to provide status updates to leadership. - May perform other duties as assigned. Classification Title: Revenue Cycle Representative (Prior Authorization) Specified Area: Prior Authorizations Department: Patient Financial Services Percent of Time: 100%25 Pay Grade: 2B Location: Hospital Support Services Building (HSSB) located in Coralville, IA This position is eligible to participate in remote work and applicants who wish to work remotely will be considered. Training will be held either ONSITE or via ZOOM from the HSSB building at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location. Equipment: - Onsite – The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet. - Hybrid – while working onsite, the department will provide a workstation which contains 3 (three) monitors, a laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies. When working offsite, the employee will take their laptop/power cord to carry back and forth, a second docking station/power cord to keep offsite. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, a keyboard, a mouse, and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup. - Remote - when working offsite, the department will provide the employee a laptop/power cord, docking station/power cord, headset. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, a keyboard, a mouse, and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup. Education Required: - Bachelor’s degree or equivalent combination of education and relevant experience. Experience Requirements: - 6 months or more of related customer service experience in a professional, financial or health care related environment. - Knowledge of healthcare billing (healthcare revenue cycle); insurance, and/or federal and state assistance programs. - Strong attention to detail and with accuracy to achieve or exceed organizational and individual performance goals - Must be proficient in computer software applications, i.e., Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge. - Demonstrated ability to handle complex and ambiguous situations with minimal supervision. - Self-motivated with initiative to seek out additional responsibilities, tasks and projects. - Effective communication skills (written and verbal), active listening skills and the ability to maintain professionalism while handling demanding situations with callers or customers. - Successful history collaborating in a fast-paced team environment. Desirable Qualifications: - Experience working in a complex hospital system is highly desirable. - Experience handling difficult callers, customers and patients. - Experience and knowledge of Patient Financial Services’ functions, systems, processes & policies. - Demonstrated ability to maintain or improve established productivity and quality requirements. - Knowledge of medical terminology. - Knowledge of anatomy and physiology. - Knowledge of Health Insurance Portability and Accountability Act (HIPAA) laws. - Experience identifying opportunities for improvement and making recommendations and suggestions. - Experience with multiple technology platforms such as Epic, Cirius ACD, and/or GE. - Ability to drive results and foster accountability throughout the team and organization. - Maintain current awareness of industry trends and continually strive for improvement with both technical and professional skills. Application Process: To be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” for the submission: - Resume - (optional) Cover Letter Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. Successful candidates will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location. For additional questions, please contact Zach Schmidt at zachary-e-schmidt@uiowa.edu. Applicant Resource Center: Need help submitting an application or accepting an offer? Support is available! Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. Hours: - Monday 10:00 am – 4:00 p.m. - Tuesday 10:00 am – 4:00 p.m. - Wednesday 10:00 am – 4:00 p.m. - Thursday 10:00 am – 4:00 p.m. - Friday 10:00 pm – 4:00 p.m. - Or by appointment - Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule an appointment or just stop by. Visit the website for more information: Application Resource Center | University of Iowa Health Care

Role Description Assist borrowers by negotiating and monitoring repayment arrangements serving the best interest of the Department of Education while considering individual borrower circumstances. Providing a high level of customer assistance by supplying detailed information pertaining to repayment and the various available programs in accordance with company policies and procedures, Fair Debt Collection Practices Act (FDCPA) laws, state privacy laws, treasury laws, Fair Credit Reporting Act (FCRA), Gramm-Leach-Bliley Act (GLBA), Telephone Consumer Protection Act (TCPA), Federal Family Education Loan Program (FFELP) regulations, and any other related regulatory compliance requirements. Essential Duties and Responsibilities - Provides borrowers and authorized 3rd party representatives with detailed information about available repayment programs and forgiveness/discharge options. - Analyzes borrower eligibility for federal programs following internal and regulatory policies. - Counsels borrowers to determine the appropriate program based on account eligibility, borrower’s current financial situation, and their ability to repay. - Counsels borrowers regarding the importance of repayment and the consequences of non-payment. - Researches and responds to borrower and employer correspondence, via email, letters, and documentation. - Adheres to and maintains current knowledge and compliance with FDCPA, (both State and Federal), Privacy Act, FCRA, GLBA, TCPA, and Health Insurance Portability and Accountability Act (HIPAA), as well as policies and procedures prescribed by governing agencies such as the Federal Communications Commission (FCC), Federal Trade Commission (FTC), and Consumer Financial Protection Bureau (CFPB). - Monitors accounts to ensure repayment is initiated as agreed to by the borrower. - Ensures compliance with all Trellis policies and procedures, scripts, and quality guidelines. - Accurately enters all information into the account management system. - Performs skip trace activity to gain location information. - Prepares accounts for involuntary repayment, including Administrative Wage Garnishment, Federal Offset, and State Offsets as applicable. Includes direct communication with employers regarding existing garnishments. - Effectively analyzes and manages assigned borrower work lists. - Processes Consolidation Applications, Rehabilitation Agreements, Financial Disclosure Forms, and other requests. - Initiates administrative forms and other information necessary for the borrower to satisfy selected program requirements. - Actively protects and secures Nonpublic Personal Information (NPI), safeguard Personally Identifiable Information (PII), and Protected Health Information (PHI). - Ensures borrowers are treated with the utmost respect and be mindful of customer interactions and the impact on both the Company and borrower. - Assists other teams within Borrower Services with high priority and or unexpected high-volume tasks including but not limited to: - Processes refunds and miscellaneous transactions to comply with changes in borrower status, Federal Guidance and Trellis Procedures. - Processes incoming and outgoing correspondence. - Assists with transactional and demographic updates as required. - Participates in training and other learning opportunities to ensure compliance and expand knowledge of company, position, and process. Non-Essential Duties and Responsibilities - May assist Spanish speaking borrowers. - Assist with claims processing as needed. - Provide feedback to Management on a variety of work-related processes and procedures to improve or enhance a process and performance. - Assist with training support of new and transferred team members. - Actively support the team and team responsibilities. - All other duties and responsibilities as assigned. Knowledge, Skills, and Abilities - Strong communication, numerical, analytical, critical thinking, and decision-making skills. - Must be proficient in written and verbal communications. - Strong understanding and ability to interpret and apply changing voluntary and involuntary repayment options available to the borrower, including understanding workflow and requirements of each program to be able to ascertain the account status. - Demonstrated ability to utilize software, scripts, run queries, and tools appropriately. - Demonstrated ability to prioritize work assignments and maintain activities within prescribed performance standards. - Accurately handle multiple tasks and be detail oriented in a fast-paced working environment. - Capable of learning new skills and adapting to change, work under pressure and meet established deadlines. - Ability to work with and protect sensitive or confidential information and documentation. - Strong negotiation and/or collection skills. - Strong, current knowledge of federal and state laws and regulations. - Intermediate Microsoft Office product proficiency. Qualifications - Education Required: High school diploma or equivalent. - Education Preferred: Some college, up to or including an associate degree. - Experience: Two (2) years office experience in loan servicing, collections, customer service, customer contact center, financial services, or student loan environment. Compensation and Benefits - Base Salary: $17.00 – $21.00 per hour (commensurate with experience). - Corporate Annual Incentive: This position is eligible for a corporate annual incentive, subject to the discretion and approval of the Board of Directors and not guaranteed. - Paid Holidays: 11 holidays + 1 floating holiday per year. - Comprehensive benefits package including health, dental, vision, and retirement plans. Physical and Mental Demands - Occasionally must move about inside the office. - Repetitive motion. Regularly operates a computer, phone, and general office equipment. - Regularly required to handle, feel, grasp objects, and reach across a work area. - Regularly communicates with other employees and on the phone, virtually, or in person with clients. Regularly converses with internal and external contacts. - Visual acuity. Regularly must have close visual acuity to view and enter information into computer and software systems, analyze data, develop presentations and reports, and other materials. - Mental focus. Requires worker to maintain focus and exchange detailed and accurate information through oral and written communication. Work Environment - Work may be conducted remotely or in an office with a surrounding small cubicle environment. - Office work environment is climate controlled with no substantial exposure to adverse environmental conditions. Shifts - Monday–Friday, 8:00 AM – 5:00 PM Central Time. - Monday–Thursday, 10:00 AM – 7:00 PM Central Time; Friday, 8:00 AM – 5:00 PM Central Time. - Note: Occasional Saturday shifts may be required based on business demand.