• Work with the Engineering Manager & Product Manager to craft the roadmap for the ACT team. • Lead and architect Software Projects critical to Abnormal’s success with a team of engineers through conception, design, implementation, launch & operation. • Provide guidance and mentorship for junior members of the team • Collaborate with Technical Program Managers, Product Managers, and Go-To-Market teams in order to implement, verify, and iterate on the issues & requests coming from our customers • Raise the bar of excellence in engineering, actively contributing to knowledge sharing within the team, and participating in professional development activities. • Grow into a tech lead role for the AI Security Mailbox product • Own key deliverables from e2e within our division's quarterly roadmap and a subset of the key divisional SLAs/SLOs • Provide direct leverage for the team by architecting and owning AI-native workflows to eliminate team toil.

Role Description Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. The Department of Economic Security, Division of Technology Services (DTS), is seeking an experienced and highly motivated professional to join our team as a Release Management Engineer. This position will serve as the Information Technology Service Management (ITSM) Engineer. It will be responsible for managing the full life cycle of major enhancements, as well as the creation of new solutions to support the ITSM team’s process improvement, user experience enhancement, and automation efforts. The position will work with internal DES customers to identify opportunities for process improvement that will include designing and implementing relevant solutions that meet requirements supporting those business needs. This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meetings of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties - Provides subject matter expertise on the day-to-day operation of the ITSM team's solutions. - Provides strategic support to the ITSM Solutions Architect, including managing, planning, implementing, coordinating, and evaluating business processes to design and implement relevant solutions that meet established business needs. - Maintains the ITSM Solutions Architecture team's formal documentation to include Development Standards, Processes, Procedures, Standard Work, Design documents and training material. Maintains the team's internal site presence and service catalog. - Creates, maintains, and routinely reviews dashboards, reports, and their associated metric definitions to support ITSM solutions as required. - Works cross-functionally to solve problems and implement changes and resolve conflicts within and between projects or functional areas. - Analyzes and solves problems across IT and business services. Develops and ensures implementation of process improvement action plans for strategic initiatives. - Provides overall project monitoring to ensure strategic initiatives are met. - Ensures on a department-wide basis that DES and DTS policies, directives, procedures, and are followed and in compliance with these requirements. Qualifications - Knowledge of working with JavaScript. - System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. - Both theoretical and practical aspects of software development. - Key Performance Indicators (KPIs) and Metrics. - Advanced IT Service Management knowledge as defined in ITIL or similar frameworks. - Process improvement and process automation. - Design, coding, testing methodologies and debugging. - Computer hardware, software, networking, operating systems, storage systems, security and configuration. - Business strategic initiatives, planning and execution. - Both theoretical and practical aspects of project management. Requirements - Strong customer service. - Work independently and/or collectively with personnel and partners. - Work with the business community in creating strong collaboration relationships. - Fast-paced, complex, dynamic, multi-dimensional business environment. - Process formulation and communication with others. - Adapt work methods/processes that adhere to State, Federal, and industry standards. - Balance, prioritize and organize multiple tasks. - Develop and write technical documentation. - Apply root cause identification skills. - Compose clear and concise written and verbal correspondence. - Communicate effectively on a professional level. - Synthesize feedback and adjust plans accordingly. - Effectively articulate the relationship of the program(s) to other work units/programs. - Demonstrate strong attention to detail. - Work under requirements which call for immediate action and timely results. Selective Preference(s) - Expertise/working knowledge of ITIL concepts and frameworks, including Service Strategy, Transition & Continuous Improvement. - ServiceNow development and configuration experience, as that is our primary tool. Pre-Employment Requirements - This position may require driving or the use of a vehicle as an essential function of the job to conduct State business. - Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. - Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969. - Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions. - All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits - Career Advancement & Employee Development Opportunities. - Flexible schedules to create a work/life balance. - Tuition Reimbursement. - Participation in the Arizona State Retirement System (ASRS). - 10 paid holidays per year. - Stipend Opportunities. - Infant at Work Program. - RideShare and Public Transit Subsidy. - Affordable Medical, Dental, and Vision. - Life and Disability Insurance.

• Contribute high-quality Go code in a large codebase, in both existing and brand new services. • Collaborate with other engineers and non-technical colleagues, as well as working independently, with excellent written and verbal communication. • Build features to a high standard from initial concept and planning right through to rollout • Help to continuously improve the quality, reliability, and performance of Paddle’s high-traffic event-driven system • Act like an owner: you’re responsible for getting your code to production, supporting and monitoring it over time, and helping to keep our AWS infrastructure efficient

• Design, develop, and maintain software features based on business and technical requirements • Work within an established application and technology stack, making thoughtful enhancements and fixes • Collaborate with team members on estimates, design discussions, and implementation approaches • Write and maintain unit and integration tests to ensure changes are reliable and production-ready • Participate in code reviews, both receiving and providing feedback focused on quality and maintainability • Investigate and resolve production defects and support issues in a structured, root‑cause‑focused way