• Design and implement end-to-end Microsoft Fabric solutions leveraging Lakehouse/Warehouse, Data Pipelines, Dataflows Gen2, and Fabric capacities. • Build scalable data ingestion, transformation, and modeling pipelines that support analytics, self-service BI, and downstream AI use cases. • Implement standardized medallion-style data architectures (e.g., bronze/silver/gold) with strong data quality, lineage, and observability. • Optimize Fabric workloads for performance, reliability, and cost efficiency, including capacity utilization and refresh strategies. • Develop enterprise-grade Power BI semantic models designed for reuse, performance, and AI-readiness. • Create and maintain Power BI reports and dashboards with a strong focus on usability, performance, and accessibility. • Apply advanced DAX and Power Query (M) techniques to optimize large models and complex datasets. • Implement and manage Power BI deployment pipelines, workspace strategies, and lifecycle management (dev/test/prod). • Design AI-ready data models and semantic layers that support Microsoft Copilot, natural language querying, and generative AI experiences. • Partner with architecture and AI teams to align Fabric and Power BI assets with the organization’s broader AI and Copilot strategy. • Ensure datasets are curated, documented, and governed to support trusted AI outputs (certified datasets, promoted models, consistent definitions). • Identify opportunities to embed AI-driven insights into Power BI, Power Apps, and Microsoft 365 workflows. • Contribute to enterprise standards for responsible AI enablement, including data quality, security boundaries, and explainability. • Build supporting Power Apps and Power Automate flows that extend analytics insights into operational workflows. • Integrate solutions with Microsoft 365 services (Teams, SharePoint, OneDrive, Outlook) for collaboration, distribution, and automation. • Implement and maintain data security, access controls, and governance policies, including RLS, sensitivity labels, and workspace controls. • Support Power BI and Fabric administration, including capacity monitoring, usage analysis, audit logs, and environment governance. • Produce audit-ready documentation: solution architectures, semantic model definitions, AI usage considerations, and operational runbooks. • Act as a trusted technical advisor to stakeholders during requirements gathering, solution design, and prioritization.

• Administer Microsoft 365 tenants, ensuring secure and stable operations • Monitor service health, coordinate incident response, and produce RCA documentation • Maintain tenant configuration baselines and ensure alignment across Commercial and GCCH environments where feasible • Identify opportunities to improve automation, policy enforcement, and visibility using PowerShell, Microsoft Graph, and M365 reporting tools • Support tenant-level deployment and configuration of Microsoft 365 AI capabilities • Implement and manage AI governance controls including: Feature enablement/disablement, User and group-level access scoping, workspace and app-level permissions that impact AI data access • Partner with Security, Privacy, and Legal teams to validate AI readiness of tenant configuration, ensure AI features comply with data handling, retention, and regulatory policies • Track AI feature rollout status, limitations, and differences between Commercial and GCCH, and communicate impact to stakeholders • Configure and maintain Conditional Access, MFA, authentication policies, and device-based access controls • Enforce least privilege access using Entra ID RBAC, PIM) • Manage admin role assignments and privileged workflows with auditability in mind • Support audit requests and compliance assessments related to both collaboration data and AI usage • Administer governance for Teams creation, external access, federation, and app permissions. • Oversee third-party and first-party app governance, including, App approvals, blocked apps, and OAuth app consent • Review and manage Teams apps, add-ins, and agents in alignment with AI governance standards

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners. Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients. Job Summary: We’re looking for a seasoned Systems Engineer to own the reliability, security, and performance of our core infrastructure across on-prem and cloud. You’ll design and implement resilient platforms, automate operations at scale, and partner closely with security, networking, and application teams to deliver highly available services. Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients. Key Responsibilities: - Design & Architecture: Plan and implement enterprise infrastructure (Windows Server/Linux, virtualization, storage, networking, identity, and cloud services) with a focus on scalability, resiliency, and cost effectiveness. - Cloud & Identity: Administer Azure/AWS services (compute, storage, networking, IAM), Azure Active Directory/Entra ID, SSO/MFA, conditional access, and identity governance. - Security & Compliance: Harden systems, patch at scale, manage certs/keys/secrets, and ensure adherence to internal standards (e.g., the company password standard). Ensure privileged‑user practices align with policy and audit requirements. - Collaboration: Work closely with Security and external partners to remediate findings, tune detections, and prepare for assessments/pen tests. (We regularly coordinate with our vCISO and SOC partners.) - Service Ownership: Own core services (AD/DNS/DHCP, virtualization, file/print, backup/DR, email/M365, endpoint management), including lifecycle, roadmaps, and change management. - Networking (with NetOps): Contribute to L2/L3 troubleshooting, VLAN/subnet design, firewalls/NGFW policies, VPN, and zero‑trust segmentation. - Business Continuity: Design and test high‑availability and disaster recovery strategies; conduct tabletop exercises; meet RTO/RPO targets. - Documentation & Runbooks: Maintain architecture diagrams, SOPs, and recovery playbooks; mentor engineers through code reviews and technical guidance. Minimum Qualifications: - Bachelor’s degree in Information Technology, or related field. - 2–5 years in systems engineering or infrastructure roles supporting production environments. - Expert knowledge of Windows Server (AD, Group Policy, PKI) and solid proficiency with Linux (systemd, SELinux/AppArmor, package management). - Hands‑on with virtualization (VMware vSphere/ESXi or Hyper‑V) and enterprise storage/backup solutions. - Proven experience administering Azure/AWS and M365/Exchange Online, including identity, security baselines, and cost governance. - Strong automation skills (PowerShell, Bash) and experience with IaC/config‑management tools (Terraform, Ansible, DSC). - Solid understanding of networking fundamentals (TCP/IP, routing/switching, DNS/DHCP, VPN, load balancers, firewalls). - Track record of delivering secure architectures, patch management at scale, and meeting compliance requirements aligned to internal standards and privileged‑user controls. - Excellent troubleshooting, incident response, and stakeholder communication skills; ability to lead complex investigations under time pressure. Preferred Qualifications: - Excellent troubleshooting, incident response, and stakeholder communication skills; ability to lead complex investigations under time pressure. - Experience with Zero Trust patterns, conditional access, and device compliance - Familiarity with SIEM/SOAR platforms and collaborating with a SOC/vCISO. - Experience with BGP/SD‑WAN, micro‑segmentation, and PKI lifecycle management. - Certifications such as Microsoft (AZ‑104, AZ‑305, SC‑300), AWS (SysOps/SA), VMware (VCP), Linux (RHCSA/LPIC), Security (CISSP/GCWN/GCSA). Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity. #digitech

• Own, troubleshoot, and resolve complex technical issues related to Kofax software and proprietary web applications to ensure constant solution availability and high performance. • Partner with GDS Implementation, Engineering, and Infrastructure teams to deliver customer-centric solutions and drive improvements in service operations. • Ensure strict adherence to information security standards and organizational policies, particularly regarding the handling of sensitive customer data. • Develop and improve standard processes and controls to monitor productivity and quality based on industry best practices. • Perform daily maintenance, monitor performance parameters, and provide out-of-hours support on a rotation basis to maintain 24/7 reliability.