• Manage user onboarding and offboarding, including account creation, permissions, and workstation setup • Perform Identity and Access Management tasks across Microsoft 365, Active Directory, and Google Workspace • Handle inbound support requests via phone and ticketing system, resolving end-user issues in a timely manner • Troubleshoot common issues across: Microsoft 365 (email, groups, permissions), Active Directory (user accounts, security groups, access), Connectivity (VPN, wireless, basic networking), End-user devices and peripherals • Perform basic system checks and troubleshooting across desktops and servers • Support virtual desktop environments (VMware Horizon, vSphere) at a basic level • Maintain accurate and detailed ticket documentation, including steps taken and resolution • Provide clear and timely communication to clients and internal teams on ticket status • Follow established processes and workflows while maintaining quality and consistency • Meet or exceed ticket volume, response time, and resolution metrics

• Become the go-to expert for our clients. • Own client communication, building rapport, managing expectations. • Manage your ticket queue with precision. • Contribute to a knowledge base that actually works. • Act as a liaison between clients and vendors. • Collaborate across the team in weekly meetings and team-led trainings. • Lead by example, upholding our commitment to accountability and stellar customer support.

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. Working the 2nd shift hours with a start time of 10:00 AM-2:00 PM ET, the Customer Technical Support Specialist role for Beckman Coulter Diagnostics is responsible for providing technical support to our customers through telephone and other forms of communication (i.e. email, video conference, etc.). You are expected to provide resolutions to Hardware, Software, Assay and Training related calls from Beckman Coulter’s existing customer base in a 24/7 support environment. This position reports to the Supervisor Miami CTSO, is part of the CTSO located in Miami and will be fully REMOTE. In this role, you will have the opportunity to: - The role entails providing advanced commercial knowledge and experience to internal and external customers; You will be asked to independently resolve complex and routine issues while being able to mentor and provide peer assistance for routine trouble shooting. - You will also be asked to distinguish between hardware, reagent, and software issues, with the goal of resolving the customer’s issue over the phone or dispatching the appropriate resource that will resolve the issue. - Serves as a key resource to receive escalations from all members of the team and works to resolve the issue while teaching and providing feedback; Utilize advanced commercial knowledge and experience managing customer relations to resolve the most complex escalations and de-escalations. The essential requirements of the job include: - Associate, vocational, or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry AND 3+ years of lab or field experience. - Ability to clearly articulate and provide directions over the phone or via email. - Must be willing and able to work weekends. It would be a plus if you also possess previous experience in: - Previous troubleshooting experience on electromechanical instrumentation - Previous experience in a medical technology call center, or experience in medical laboratory - Experience in a Customer Service environment Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. The hourly range for this role is $30.00-$40.00 an hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. #LI-AP1 #LI-Remote Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.

• Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them • Follow all ticket SLA and notation departmental guidelines • Become knowledgeable about Agiloft and products with which we integrate, such as Active Directory, Adobe Sign, Outlook, Word, Excel and Salesforce • Take customer calls and manage the creation and submission of support tickets to track and resolve customer issues • Assist in generating software licenses and overseeing the installation of licenses to ensure customers have the appropriate access to their software • Perform routine server installations and refreshes following documentation to ensure maximum availability • Accurately gather necessary diagnostic information for issues outside of Tier 1 scope including steps to reproduce, screenshots, logs, error messages, and browser/environment details • Route unresolved cases to Tier 2 with clear and complete documentation. • Stay up to date on product features, platform updates, and documentation changes. • Other duties as assigned