Job DetailsJob Location: Seattle WA - Seattle, WA 98195Position Type: Full TimeJob Category: ManagementWhy Churchill Mortgage? We provide our Loan Officers the systems and processes that allow them to close more loans, faster and with the highest customer service ratings. Our Operations Team truly takes ownership of the process; delivering an enjoyable and referable experience to every customer, every time no excuses. Our systems & processes allow you to spend more time originating, building relationships and generating new clients. Churchill Mortgage began in 1992 with the core value of providing the highest level of integrity to each and every customer, meaning we tell our customers what is best for them even when it means we won't close their loan. We have found over and over again that treating people the way we want to be treated is not only the right thing to do, but it builds lasting relationships. Churchill Mortgage proudly embraces the sound financial principles, as heard on the Dave Ramsey Show. Our Commitment to You We’re here to help you close business, not put up roadblocks. As a team we all operate under the maxim of supporting you, in every way possible. You’ll be instantly impressed at the level of service and attention you receive. In fact, many of our new hires tell us that they keep pinching themselves after 2-3 months. It’s that good here. We would like to talk with you if you love serving clients, are experienced, and have the heart of a mentor & educator. Basic Function Management position which oversees branch staff/branch operations & will produce loans on behalf of Churchill Mortgage Corporation Responsibilities Maximize loan production Recruit, train and manage staff to oversee branch administration Analyze branch financials and maintain the profitability of the branch Formulate and implement a branch business plan Identify and establish new referral sources through a variety of sales efforts Regularly participate in business development activities with professional organizations Attract new borrowers through the creation of information mailings, advertisements, seminars Cultivate repeat business from existing base of borrowers Consult with borrower to identify their loan needs, assess/analyze their financial situation, determine the correct loan options and provide information relevant to the risks and benefits of each program for which the borrower is qualified Resolve outstanding issues in order to clear conditions and facilitate the closing or the purchase of the loan Perform other related duties as assigned. QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Bachelor’s degree or equivalent training/work experience and a minimum of 5 years of recent mortgage banking/retail branch banking experience, including a minimum of 1 year of management experience within the mortgage industry. Extensive knowledge of current mortgage loan regulatory requirement/guidelines, residential loan products, loan processing functions, underwriting and closing procedures. Proven track record in meeting sales objectives in the mortgage environment. A strong base of business, including Realtors, builders and personal referrals and knowledge of the local real estate market. Must have active NMLS license. Computer Skills: To perform this job successfully, an individual should have knowledge of Loan Origination Software. Skills Independent Judgment, Excellent Oral and Written Communication Skills, Analyzing Skills, Reading Skills, Customer Service, Diplomacy, Confidentiality and Integrity, Organization and Prioritizing, Attention to Detail, Negotiation, Math Aptitude, Planning, Professionalism, Problem-Solving Skills, Proofreading Skills, Time Management, Information Management Skills, Computer Literacy, Alpha/Numeric Keyboard Skills. Other Requirements: Must be able to pass a criminal history information background check. Other duties may be applicable as business needs may dictate and as assigned by management. If you are working remotely, you must have access to reliable, high-speed internet (not satellite; Minimum of 25 Mbs download speed and 15 Mbs upload speed). Compensation Drive your own success: earn $75,000 to $200,000+ per year based on closed loan volume, with no cap on potential. Benefits Churchill Mortgage’s generous benefits package is available to all full-time employees. This includes Medical, Dental, Vision, HSA, FSA, Life, Disability, Accident, Cancer, Critical Illness, Paid Time Off, 401(k) & ESOP (Employee Stock Ownership Program). Employees Own the Company Our ESOP was established by founder and president, Mike Hardwick, in 2013. It gives all current and future Churchill Mortgage employees ownership of the company in the form of company stock. Churchill Mortgage is the first privately-owned mortgage company to offer an Employee Stock Ownership Program (ESOP). Churchill Mortgage Corporation is an Equal Opportunity Employer

Job Title: Change Manager Job DescriptionThe Change Manager leads the planning, execution, and continuous improvement of change management activities for large, complex, multi-location programs and projects, with a strong focus on ERP implementations. This role applies structured change management methodologies to drive adoption, minimize resistance, and ensure that impacted stakeholders are informed, engaged, and prepared throughout the change journey. The Change Manager partners closely with project teams, product owners, and business stakeholders to integrate change activities into project plans and to measure and sustain successful change adoption. Responsibilities - Apply a structured change management methodology and lead all change-related activities across assigned projects and programs. - Administer and complete change management assessments to understand impact, readiness, and stakeholder needs. - Develop comprehensive change management strategies that support project objectives and business outcomes. - Identify, analyze, and prepare risk mitigation tactics related to change adoption and stakeholder impact. - Identify and manage anticipated resistance by developing targeted interventions and support plans. - Lead core change management activities, including Communication Strategy, Leadership and Stakeholder Engagement, and Learning and Development. - Support the development and execution of communication plans that clearly articulate the case for change, key messages, and timelines. - Support learning and development efforts by partnering on training plans, materials, and delivery approaches. - Consult with and advise project team members and key business partners throughout the change process to ensure alignment and effective execution. - Support organizational design activities and help define roles and responsibilities impacted by the change. - Work with Product Owners and Project Managers to integrate change management activities and milestones into overall project plans. - Evaluate and ensure user readiness prior to go-live and other major milestones. - Track and report change-related issues, risks, and progress to the Project Manager and relevant stakeholders. - Define short- and long-term change adoption metrics and success measures, and report on progress against them. - Monitor change adoption post-implementation, identifying areas of concern and opportunities for reinforcement. - Aggressively address situations of poor change adoption by recommending and implementing corrective actions. - Support and engage with other change resources at the business level, including operating companies and local change champions. - Manage the portfolio and change load of multiple concurrent projects as required, ensuring alignment and prioritization. - Establish and manage a cross-operating company Change Network of key business stakeholders and IS team members. - Manage the change calendar and communications related to planned outages or maintenance windows to minimize disruption. - Continuously improve, document, and communicate change management procedures, standards, and workflows. - Collaborate effectively in an Agile environment, aligning change management practices with Agile methodologies and ceremonies. - Provide clear, concise, and compelling presentations and updates on change initiatives to various audiences and organizational levels. Essential Skills - Bachelor's degree in Organizational Change, Communication, Computer Science, Management Information Systems, or a related field. - 8–10 years of experience in Change Management, preferably supporting large, complex, multi-location programs or projects. - Demonstrated experience and knowledge of change management principles, methodologies, and tools. - Proven successful track record working on large-scale ERP implementation initiatives. - Strong understanding of ERP implementation lifecycles and the associated change impacts on processes, systems, and people. - Exceptional understanding of Agile methodologies and how to integrate change management practices within Agile environments. - Exceptional written and verbal communication skills, with the ability to tailor messages to different audiences and cultures. - Ability to clearly articulate and present complex information and change messages to stakeholders at all organizational levels. - Ability to establish and maintain strong, trust-based relationships with project teams, leaders, and business stakeholders. - Ability to influence others and move them toward a common vision or goal without direct authority. - Strong analytical and problem-solving skills to identify change risks, resistance points, and effective mitigation strategies. - Proven ability to manage multiple initiatives and priorities within a change portfolio. - High level of professionalism, accountability, and follow-through in delivering change outcomes. Additional Skills & Qualifications - Experience managing change for complex, multi-location programs and projects across diverse stakeholder groups. - Experience designing and executing communication strategies that support organizational change. - Experience supporting learning and development initiatives, including training strategy and execution for system or process changes. - Familiarity with communication management practices and tools used to plan, deliver, and track change-related communications. - Ability to work effectively with Product Owners, Project Managers, and cross-functional teams to align change activities with project plans. - Comfort operating in fast-paced environments with tight timelines, especially around major go-live events. - Strong facilitation and presentation skills for workshops, briefings, and stakeholder engagement sessions. - Demonstrated ability to build and manage a change network or community of practice across multiple operating units. - Organizational design awareness, including the ability to support definition and clarification of roles and responsibilities. - Willingness and ability to travel once or twice per quarter and for specific go-live events as needed. Work EnvironmentThis role offers an open, remote-friendly work environment, with most day-to-day responsibilities performed virtually. The position requires flexibility and commitment around key project milestones, including a major go-live over the July 4th weekend, during which availability is expected for the week of July 4th and travel for approximately two weeks after go-live. Time off during the summer may be limited due to critical project activities and change adoption support. The role involves periodic travel, typically once or twice per quarter, to a central office location in Hanover and potentially to other sites for go-live and post-implementation support. Work is highly collaborative, involving close interaction with project teams, product owners, business stakeholders, and a cross-operating company Change Network, leveraging virtual collaboration tools and standard office technologies. Job Type & Location This is a Contract position based out of Hanover, MD. Pay and BenefitsThe pay range for this position is $75.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on May 1, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking a Senior Manager, Order Experts to be responsible for translating functional goals into scalable operational processes that support order execution, revenue realization, and customer experience across the Order Experts team. This role leads through subordinate managers and/or supervisors, driving execution across both the internal Order Expert team and outsourced Konecta partner teams, ensuring alignment to broader SVT and company objectives. This leader owns end-to-end Order Expert performance, including SLA adherence, queue health, quality, and system effectiveness, while designing and implementing operational strategies to improve throughput, reduce friction, and enable sales efficiency. Our Senior Manager, Order Experts operates in a highly cross-functional environment, partnering with Sales, Solution Engineering, Order Validation, Product, and external vendors to solve complex, ambiguous challenges and deliver measurable business impact. While primarily focused on leadership and operational strategy, this role maintains a player-coach mindset, ensuring teams are supported during high-volume periods and that leadership remains closely connected to frontline execution. RESPONSIBILITIES: Business Impact & Operational Strategy - Translate business objectives and goals into scalable operational processes across the Order Expert function. - Own end-to-end performance for order execution, including SLA adherence, cycle time, quality, and backlog management. - Design and implement operational initiatives that improve efficiency, reduce rework, and increase throughput across internal and Konecta teams. - Identify risks to business performance (e.g., backlog, SLA breaches, intake gaps) and implement mitigation strategies. - Drive continuous improvement efforts that directly impact bookings, revenue realization, and customer experience. Leadership & Organizational Management - Lead a function through subordinate managers, supervisors, and/or senior individual contributors across internal and outsourced teams. - Set clear performance expectations and establish KPIs aligned to business objectives across both Zayo and Konecta resources. - Coach and develop leaders, ensuring consistency in execution, accountability, and quality standards. - Own vendor strategy and oversight, including performance management, capacity planning, and scope alignment for Konecta. - Drive a unified operating model across internal and outsourced teams to ensure seamless execution and customer experience . Problem Solving & Decision Making - Address complex, ambiguous operational issues that are not clearly defined or documented. - Design and implement solutions that balance speed, accuracy, scalability, and customer impact. - Establish frameworks and guardrails to improve decision-making across teams. - Lead cross-functional problem resolution for systemic issues impacting order intake, execution, and downstream workflows. Cross-Functional Communication & Influence - Partner with Sales leadership, Product, SE, OV, and external stakeholders to align on priorities and execution strategy. - Act as a key escalation point for high-impact or sensitive issues affecting order execution and customer experience. - Influence stakeholders across multiple business units to drive alignment on process, tooling, and prioritization. - Communicate operational performance, risks, and strategic initiatives to senior leadership. Business & Technical Acumen - Maintain an advanced understanding of order workflows, product structures, and downstream service delivery impacts. - Leverage data to identify trends, inform decisions, and drive operational improvements. - Ensure alignment between system capabilities (Salesforce, Tranzact, SOM, etc.) and business objectives. - Understand evolving business needs and adjust operational strategies accordingly. Breadth & Complexity - Operate across a broad scope of operational and strategic initiatives, balancing short-term execution with long-term scalability. - Evaluate complex situations involving multiple variables (systems, processes, stakeholders, capacity, vendor performance). - Lead initiatives that span multiple teams, functions, and business units. Player-Coach & Execution Support - Maintain visibility into day-to-day operations and team workload across both internal and Konecta teams. - Step in to support execution or provide hands-on guidance during periods of high volume, critical deadlines, or operational risk. - Ensure leadership decisions are grounded in a clear understanding of frontline workflows and constraints. QUALIFICATIONS: - Bachelor’s degree or equivalent experience required. - Minimum of seven (7) years of experience in telecom, order management, sales support, or operations environments. - Minimum of three (3) years of experience managing managers or leading multi-layered teams. - Experience managing or partnering with outsourced/vendor teams (e.g., Konecta) strongly preferred. - Strong experience in cross-functional program or operations management. - Working knowledge of Salesforce, Tranzact, SOM, or similar systems. - Proven ability to operate in ambiguous, fast-paced environments and drive structured outcomes. CORE COMPETENCIES Strategic Execution - Converts business objectives into operational processes and measurable outcomes. - Balances immediate execution needs with long-term scalability . Leadership & Influence - Leads through others (managers/supervisors) across internal and outsourced teams. - Influences cross-functional stakeholders without direct authority. Advanced Problem Solving - Navigates ambiguity and develops solutions for undefined or complex challenges. - Applies structured thinking to improve systems, processes, and outcomes Communication & Stakeholder Management - Engages effectively across multiple levels of the organization, including senior leadership . - Drives alignment across teams with competing priorities. Business Acumen - Understands how operational performance impacts revenue, customer experience, and company strategy. - Uses data and insights to inform decisions and prioritize initiatives. WORK ENVIRONMENT - High-volume, SLA-driven operational environment with significant cross-functional dependencies. - Requires balancing strategic leadership with operational oversight and execution support. - Broad scope with high visibility and impact across Sales Velocity and PTO. Estimated Base Salary Range: $95,700.00 - $147,200.00 USD/annually. The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• Facilitate and support SEIU’s change effort to become an anti-racist organization • Develop and scale up effective education and engagement, anti-racial change strategies and programs • Lead capacity building efforts targeting SEIU’s various locals, programs and departments • Analyze/assess capacity building needs • Provide input on relevant performance indicators and evaluations to reflect progress • Stay abreast of key developments in the anti-racist organizational transformation movements • Develop and maintain relationships with racial justice movement partners • Facilitate the sharing of experiences and dissemination of successful practices • Work collaboratively with the BOLD Center team to develop its programs and strategies