Our partner’s mission is to guide their community toward an active, independent lifestyle. Their team is built on values that shape everything they do: Humble Confidence – Knowing your talents and successes without needing to shout them Integrity – Doing the right thing with sincerity and strong moral principles Exceeding Expectations – Striving for growth, never settling for the status quo Contagious Positivity – Bringing energy and joy to every interaction Extreme Ownership – Taking responsibility without excuses, for yourself and your team
Front Desk Scheduler Virtual Assistant
Location
Philippines
Posted
50 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Front Desk Scheduler Virtual Assistant
Virtual Rockstar
This is a remote position. Job Description Virtual Rockstar is hiring a full-time Front Desk Scheduler Virtual Assistant on behalf of a growing physical therapy practice to support patient scheduling, communication, and day-to-day front desk operations. This role is ideal for someone who is organized, proactive, and people-oriented, with strong communication skills and experience managing schedules in a medical setting. You will play a key role in ensuring a smooth and positive experience for patients while helping the clinic run efficiently. About the Practice Our client is a modern physical therapy practice dedicated to helping individuals move better, feel stronger, and live healthier lives. They take a personalized and holistic approach to care, focusing on long-term results and empowering patients through education and movement. The team fosters a collaborative and supportive environment where communication, positivity, and patient-centered care are at the core of everything they do. Key Responsibilities Scheduling & Calendar Management - Manage and maintain the clinic’s appointment schedules - Schedule new and returning patients efficiently - Handle appointment confirmations, cancellations, and rescheduling - Ensure schedules are optimized and appointment slots are filled - Coordinate with providers to align availability and patient needs Patient Communication & Front Desk Support - Answer inbound calls and respond to patient inquiries - Communicate clearly and professionally with patients via phone and email - Provide information about services, scheduling, and next steps - Deliver a warm, friendly, and welcoming experience to all patients Administrative Support - Maintain accurate patient records and scheduling information - Assist with data entry and documentation as needed - Collaborate with the admin team and physical therapists to support clinic operations - Proactively identify and help resolve scheduling or workflow issues Tools & Systems - Gmail - Google Meet - Google Drive - Microsoft Excel / Google Sheets - PROMPT EMR (preferred, but not required) Requirements - Prior experience in scheduling within a medical or healthcare setting - Excellent verbal and written English communication skills - Strong phone presence—clear, confident, and professional - Highly organized with strong attention to detail - Proactive mindset with strong problem-solving skills - Ability to work collaboratively with a remote team - Positive, energetic, and team-oriented attitude Benefits - Competitive salary commensurate with experience. - Opportunities for professional development and growth. - Work in a dynamic and supportive team environment. - Make a meaningful impact by helping to build and strengthen families in the Philippines.
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