• Connect with individuals who have requested information about life insurance • Provide clear, compliant guidance on available coverage options • Assist clients through the application and decision process • Deliver a professional, supportive client experience from first conversation through placement

• Identify, qualify, and develop personal & commercial insurance opportunities • Foster and maintain excellent relationships with clients • Anticipate, respond to, and follow up on existing client needs • Actively partner, network, and plan for new clients • Monitor, review, and report on key metrics to ensure sales targets are achieved • Mentor staff, provide expertise, and participate in meetings as needed • Support clients for renewal and retention • Maintain CE and keep informed about industry trends • Review client audits and facilitate corrections as needed

Join Horace Mann and Unlock Your Financial Potential Ready to take control of your financial future? At Horace Mann, we are here to support you in achieving your goals and making a meaningful difference in the lives of the educators who trust you. Join us and take the first step toward building a brighter, more prosperous future. If you're ready to take the next step toward realizing your financial goals, we invite you to join our team as an Exclusive Insurance Agent. With Horace Mann’s expertise and your ambition, together, we can help you unlock your full potential. What We Offer: - Competitive, performance-based [1099] compensation with an industry-leading 48-month incentive package - Earning incentives tied to your activity and success during the first 48 months - Quarterly production incentives for the first 48 months, rewarding consistent performance - Dedicated Service Representative to handle client service work, allowing you to focus on building your business - Exclusive territory in a niche market designed to increase your opportunities for success - Cutting-edge technology and ongoing training to support and grow your operations - A comprehensive multiline product portfolio to meet a variety of client needs - Market and relationship-building programs to help you establish and grow your network - No external office required for 2 years Your Path to Success: Several factors will contribute to your success in this role, including: - A commitment to identifying and implementing solutions that help educators achieve affordable insurance solutions and financial security - A focus on achieving market access and building strong relationships - The ability to confidently present products to both groups and individuals - Active engagement in networking, community, and industry events - A dedication to investing time and resources to ensure the long-term success of your business What We’re Looking For: - Strong interpersonal and business management skills to build and manage your agency - 2-5 years of experience in the insurance and financial services industry (preferred) - Resident State General Lines Insurance Licenses: - Life and Health Insurance License - Property and Casualty Insurance License - Ability to obtain FINRA Series 6 & 63 licenses (if applicable in your region) #LI-WW1 #VIZI#

Role Description Digitech is seeking a highly motivated and detail-oriented Insurance Account Resolution Specialist to manage and resolve insurance claims after submission to commercial insurance carriers. This role is responsible for ensuring timely, accurate, and compliant claim resolution by reviewing pending, denied, or incorrectly paid claims and following through until payment is secured. Success in this role requires strong analytical skills, excellent follow-through, and the ability to manage a high-volume workload in a fast-paced environment. This is a remote, work-from-home position. - Research and resolve outstanding insurance claims, including those that are pending, unable to be released, denied, or paid incorrectly by commercial insurance carriers. - Investigate claims placed on hold, identifying root causes, correcting errors, and executing needed follow-up actions to release claims for processing. - Analyze insurance denials, determining denial reasons, assessing validity, and completing the appropriate resolution steps such as appeals, corrections, or resubmissions. - Communicate directly with insurance carriers via outbound calls to obtain claim status, clarify discrepancies, and secure detailed explanations for pending or denied claims. - Prepare and submit additional documentation requested by insurance carriers to support claim adjudication and ensure accurate processing. - Draft and submit appeals when necessary, ensuring they are supported by proper documentation, regulatory guidelines, and payer-specific requirements. - Process and manage incoming correspondence, including mail, emails, EOBs, requests for information, and any necessary refunds. - Maintain accurate, detailed notes in billing systems for all follow-up activities, findings, and next steps. - Identify trends or recurring issues, escalating concerns to supervisors or appropriate internal teams to support process improvement. - Meet daily productivity and accuracy expectations, contributing to a high-performing team environment. - Additional job duties as assigned. Qualifications - Education: High School Diploma or equivalent required. - Strong computer skills, including working knowledge of MS Outlook, Word, and Excel. - Ability to type 40 WPM with accuracy. - Proven ability to handle high-volume workloads, prioritize effectively, and meet tight deadlines. - Experience in a structured environment where call monitoring, performance metrics, or productivity scoring are used is helpful. - Strong verbal communication skills with the ability to remain calm, professional, and effective during phone interactions with insurance carriers. - Excellent written communication skills for crafting clear, accurate documentation and correspondence. - Exceptional attention to detail and accuracy in reviewing claims, identifying discrepancies, and documenting findings. - Highly organized, self-paced, and capable of managing work independently in a remote environment. - Dependable, punctual, and accountable, with a willingness to ask questions and seek clarification when needed. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Requirements - Ability to talk, hear, and see clearly to read and interpret information. - Regular use of a computer, phone, and standard office equipment. - May be required to travel for business purposes. - Ability to secure confidential information. - Perform all duties in a professional environment free of noise or anything that would create a negative customer experience. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan.