Role Description Digitech is seeking a highly motivated and detail-oriented Insurance Account Resolution Specialist to manage and resolve insurance claims after submission to commercial insurance carriers. This role is responsible for ensuring timely, accurate, and compliant claim resolution by reviewing pending, denied, or incorrectly paid claims and following through until payment is secured. Success in this role requires strong analytical skills, excellent follow-through, and the ability to manage a high-volume workload in a fast-paced environment. This is a remote, work-from-home position. - Research and resolve outstanding insurance claims, including those that are pending, unable to be released, denied, or paid incorrectly by commercial insurance carriers. - Investigate claims placed on hold, identifying root causes, correcting errors, and executing needed follow-up actions to release claims for processing. - Analyze insurance denials, determining denial reasons, assessing validity, and completing the appropriate resolution steps such as appeals, corrections, or resubmissions. - Communicate directly with insurance carriers via outbound calls to obtain claim status, clarify discrepancies, and secure detailed explanations for pending or denied claims. - Prepare and submit additional documentation requested by insurance carriers to support claim adjudication and ensure accurate processing. - Draft and submit appeals when necessary, ensuring they are supported by proper documentation, regulatory guidelines, and payer-specific requirements. - Process and manage incoming correspondence, including mail, emails, EOBs, requests for information, and any necessary refunds. - Maintain accurate, detailed notes in billing systems for all follow-up activities, findings, and next steps. - Identify trends or recurring issues, escalating concerns to supervisors or appropriate internal teams to support process improvement. - Meet daily productivity and accuracy expectations, contributing to a high-performing team environment. - Additional job duties as assigned. Qualifications - Education: High School Diploma or equivalent required. - Strong computer skills, including working knowledge of MS Outlook, Word, and Excel. - Ability to type 40 WPM with accuracy. - Proven ability to handle high-volume workloads, prioritize effectively, and meet tight deadlines. - Experience in a structured environment where call monitoring, performance metrics, or productivity scoring are used is helpful. - Strong verbal communication skills with the ability to remain calm, professional, and effective during phone interactions with insurance carriers. - Excellent written communication skills for crafting clear, accurate documentation and correspondence. - Exceptional attention to detail and accuracy in reviewing claims, identifying discrepancies, and documenting findings. - Highly organized, self-paced, and capable of managing work independently in a remote environment. - Dependable, punctual, and accountable, with a willingness to ask questions and seek clarification when needed. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Requirements - Ability to talk, hear, and see clearly to read and interpret information. - Regular use of a computer, phone, and standard office equipment. - May be required to travel for business purposes. - Ability to secure confidential information. - Perform all duties in a professional environment free of noise or anything that would create a negative customer experience. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan.

External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Insurance Analyst III - Remote Requisition Number R7697 Insurance Analyst III - Remote (Open) Location Colorado - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more} Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for an Insurance Analyst III - Remote Your Role: You will support the overall claims operations business strategy by performing analyses that address key business needs. In this role, you will develop solutions and recommendations for complex business problems and processes. By applying your insurance knowledge, analytical methods, and technical skills, you will tackle unstructured challenges and conduct high-level, complex analyses. You will manage a diverse range of assignments, often varying in scope and complexity, and use your expertise to exercise sound judgment in your work. You may participate in large-scale initiatives and lead smaller projects, while also mentoring less experienced team members. Your Work: - Performs complex analysis of data for assigned client group and how it relates to overall objectives. Research includes enlisting the collaboration of different departments outside IPM/IPO and gaining their support on findings and action plan. - Applies knowledge gained from involvement in broader issues to make recommendations for procedure development and analysis needed for securing desired solution. - Prepares findings and recommendations for clients and may be co-presenter to senior management. May review work of less seasoned staff for accuracy, logic and appropriateness. - You may act as coach on processes for reporting out information to clients. Makes recommendations on efficiencies and calendar. - You will have exhibited experience and mid to high proficiency with the following tools or coding languages SQL/Oracle, SAS and Tableau. - The initial job duties will entail assisting the Claim Analytics Team with coding complex queries to satisfy data analytic questions and Operational reporting plus understand the accuracy and quality of data used for these critical business decisions. - You will also formulate opinions on whether additional vendor data or business data is needed to provide complete and accurate data insights. Required Experience, Education and Skills - Bachelor's degree in mathematics, business, statistics, economics, computer science or equivalent combination of education and experience. - 4 years of directly related experience. - Strong proficiency in Snowflake, PowerBI, SAS, SQL, Visual Basic and various structured analysis and design techniques. - Excellent research, statistical, analytical, processing and mathematical skills with ability to structure and conduct analyses. - Adaptability and the capability of multi-tasking and strong time management. - Ability to make effective formal presentations. - Strong oral and written communication skills. - Ability to work in a team environment. - Ability to coach and mentor co-workers and give feedback as required. What would make us excited about you? - Knowledge of insurance, accounting and rate-making concepts. - Advanced degree in related field and/or CPCU designation. Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska. Why Choose a Career at CSAA IG? At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive. Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits. Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success. Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration. Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market. Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). CSAA Insurance Group is an equal opportunity employer. #LI-CH1 . The national average salary range for this position is $99,855.00-$110,950.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $99,855.00-$133,250.00.  This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 8% of eligible pay. This job posting will be unposted on Fri, 24 Apr 2026.

Start or Grow Your Career in Insurance Sales The Summers Agency is expanding and seeking individuals interested in building a career in insurance sales. This role offers flexibility, strong income potential, and a clear path for advancement. This is a 100% remote position. You’ll work with individuals who have already expressed interest in coverage and meet with them virtually to review their options. Daily Responsibilities: - You’ll connect with warm leads—no cold calling required. - Conduct virtual appointments with clients - Educate families on available coverage options - Maintain a consistent weekly schedule - Participate in training and mentorship Earnings & Advancement: - Commission-based compensation structure - Typical first-year earnings: $70,000–$125,000+ - Leadership and additional income opportunities available - Performance-based bonuses and incentives Ideal Candidate: - Self-disciplined and goal-oriented - Open to feedback and coaching - Comfortable communicating with others - Interested in long-term development Licensing required; support is available to obtain your Life & Health license. Apply to be considered for the next step.

Start or Grow Your Career in Insurance Sales The Summers Agency is expanding and seeking individuals interested in building a career in insurance sales. This role offers flexibility, strong income potential, and a clear path for advancement. This is a 100% remote position. You’ll work with individuals who have already expressed interest in coverage and meet with them virtually to review their options. Daily Responsibilities: - You’ll connect with warm leads—no cold calling required. - Conduct virtual appointments with clients - Educate families on available coverage options - Maintain a consistent weekly schedule - Participate in training and mentorship Earnings & Advancement: - Commission-based compensation structure - Typical first-year earnings: $70,000–$125,000+ - Leadership and additional income opportunities available - Performance-based bonuses and incentives Ideal Candidate: - Self-disciplined and goal-oriented - Open to feedback and coaching - Comfortable communicating with others - Interested in long-term development Licensing required; support is available to obtain your Life & Health license. Apply to be considered for the next step.