Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients. Day in the Life of a Quality Assurance Analyst - Performs all duties and responsibilities in accordance with local, state, and federal regulations and company policies. - Leverage available resources and systems (both internal and external) to analyze staff worked accounts. patient accounting information and take appropriate action for payment resolutions; document all activity in accordance with organizational and client policies. - Contributes to development, implementation and maintains the processes, workflows and Policies and Procedures utilized by the QA Department. Assess opportunities to improve internal workflows; ensure best methods and tools are utilized - Discuss results related productivity and quality assurance with appropriate management team; discusses coaching and development needs with management teams and partners. - Helps to develop, maintain, and update documentation and reference manuals related to production and QA programs within department - Communicate professionally (in all forms) with payer resources to include websites/payer portals, e- mail, telephone, staff members, etc. - Assists management team by working collaboratively and professionally with operational staff - Provides quality and productivity results at a level that meets departmental standards, timing as outlined by Director/VP - Compile consistent reporting statistics to document team performance. - Actively contribute to and achieve team performance of set Operational Goals and objectives. - Analyze accounts with critical thinking; utilizes departmental DLP, process guides, policies to ensure staff are utilizing resources provided - Other Duties as Assigned Education and Experience requirements - Be 100% self-sufficient when completing productivity and QA assessments, showing expertise and knowledge working independently, while utilizing critical thinking and a solution-oriented mindset. Can take initiative when needed to share trends with leadership - Possess thorough understanding of physician billing, accounts receivable follow-up, charge entry, cash posting, eligibility and benefits, authorization, referrals, transaction review, adjustment posting, etc. - Proven track record with working in QA analyst role - Proven experience utilizing payer portals including but not limited to: Availity, NaviNet, Change, Waystar, and others. - Must be accustomed to working in a productivity/quality-based environment - Ability to efficiently work in a remote environment to include good time management skills and timely communication with co-workers. - Required proficiency in the use of computers and computer software. Ability to use email and chat functions, navigate websites and portals, intermediate level of experience with spreadsheets, word processing and other required software applications. - Strong written and verbal communication skills. - Follow oral and written instructions and follow through on all assignments. Excellent organizational skills. Highly detailed-oriented. Ability to work well in a group setting and independently. - Ability to prepare organized memoranda, spreadsheets, graphs, and correspondence - Strong ability to work independently and as a team member with peers - Fluent knowledge of entire revenue cycle process - Must have had at least 2 years quality assurance experience in a physician office setting. - General Knowledge of HCPCS, CPT-4 and ICD-10 coding and/or medical terminology. - Data analysis and interpretation of findings - Must have a High School Diploma/GED ​ Position Benefits - Have a daily impact on many lives. - Excellent training if you are new to this field. - Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate. - Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events. - Opportunity to save lives everyday! Benefits Package - Medical, Dental, and Vision Insurance - PTO - Variety of 401K options including a match program with no vesture period - Annual Continuing Education Allowance (in related field) - Life Insurance - Short/Long Term Disability - Paid maternity/paternity leave - Mental Health day - Calm subscription for all employees

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as our next fully remote Payroll Analyst II in Mexico! About the job Twilio is looking for a talented and results driven person who is passionate about US Payroll and who lives the Twilio Magic. They also have outstanding communication skills, both written and verbal, and the ability to advocate for a position while maintaining a collaborative, and open-minded approach. Someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, has zealous attention to detail, good judgment, and is dedicated to providing excellent customer service. Responsibilities In this role, you’ll: - Support multi-state US biweekly payroll processing using Workday. - Serve as back up support for Americas payroll processing. - Knowledge of federal, state and local legislation related to payroll and garnishments. - Follow standard processes and controls to ensure continuous compliance. - Effectively collaborate with the other US Payroll team members to complete biweekly audits ensuring all transactions are processed and reported timely and accurately. - Monitor the report of inactive employees on a daily basis to process off cycles as necessary, ensuring compliance with state final pay requirements. - Maintain relationships with key stakeholders and provide support and input when required. - Deliver excellent employee experience in relation to ServiceNow queries within established SLAs. - Understand employment tax requirements relating to compensation and benefits. - Help maintain documentation of all payroll SOPs ensuring consistent and accurate processes. - Assist with annual preparation of W2s. - Adhere to all legal and internal deadlines. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: - 3+ years of experience processing payroll for the US. - Previous Workday Payroll processing experience. - Knowledge of payroll processes, statutory laws, and Fair Labor Standards Act. - Discipline and ability to meet tight deadlines, and prioritize competing workloads. - Very strong analytical and problem-solving skills while keeping customer experience top of mind. - Strong verbal and written communication skills in English (Advanced or Bilingual). Desired: - CPP or FPC Certification preferred. - Experience processing payroll for Canada, Mexico or Colombia is a plus. - Previous Equity Processing experience preferred. Location This role will be remote, and based in Mexico City. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Lead Financial Analyst (Fin Analyst IV) Job Title: Financial Analyst IV Agency: Health & Human Services Comm Department: Finan Reportng and Audit Coord Posting Number: 16079 Closing Date: 05/01/2026 Posting Audience: Internal and External Occupational Category: Business and Financial Operations Salary Range: $6,377.50 - $10,785.83 Pay Frequency: Monthly Salary Group: TEXAS-B-26 Shift: Day Additional Shift: Days (First) Telework: Travel: Up to 5% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 4601 W GUADALUPE ST Other Locations: Austin MOS Codes: 3404,3408,8844,36A,70C,36B,65FX,65WX,6F0X1,F&S,FIN10 Brief Job Description The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) division seeks a highly qualified candidate to fill the position of Lead Financial Analyst (Financial Analyst IV). MCS is driven by its mission to deliver quality, cost-effective services to Texans. This position makes a significant contribution to MCS’s mission by assisting in the review, analysis, and evaluation of complex financial data. This position performs highly advanced (senior-level) financial analysis work involving reviewing and analyzing Managed Care Organization (MCO), Dental Maintenance Organization (DMO) and Medicare-Medicaid Plan (MMP) self-reported financial data; preparing reports and responding to inquiries; and recommending appropriate action to resolve complex financial issues. The Lead Financial Analyst will not have direct reports, but will serve in a lead capacity by planning, assigning, and supervising the work of one or more Financial Reporting Team staff. The Lead Financial Analyst works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. This position utilizes highly advanced institutional knowledge of Medicaid and experience in the unique complexities of Medicaid/CHIP to effectively carry out financial analysis work. The Lead Financial Analyst thrives in an environment that emphasizes teamwork to achieve goals, excellence through high professional standards and personal accountability, curiosity to continuously grow and learn, critical thinking for effective execution, and integrity. This position is part of the Financial Reporting and Audit Coordination (FRAC) within HHSC MCS Division and reports to the Director of Financial Reporting.  Essential Job Functions - Works collaboratively across MCS to identify innovative and effective solutions for clients and staff. - [65%] – Oversees and assists financial reporting team staff in the completion of tasks and inquiries related to the FSR (Financial Statistical Report) Life Cycle: FSR Review, FSR Reconciliation, Experience Rebate Calculation, Experience Rebate Allocation - [15%] – Oversees and assists financial reporting team staff in the completion of tasks and inquiries related to the analysis and review of Other Financial Deliverables: Claims Lag Reports, Annual Financial Deliverables, Ad Hoc Financial Deliverables, etc. - [10%] – Oversees and assists financial reporting team staff in the completion of tasks and inquiries related to the analysis and review of Material Subcontracts: Financial Impact Assessments for Managed Care Contracts and Oversight and Cost Data extraction for use in FSR Recons. - [10%] – Oversees and assists financial reporting team staff in the completion of tasks and inquiries related to any special requests or questions the financial reporting team may receive: Open Records Requests, HHS Internal Requests, HHS External Requests, MCO Questions.  Registrations, Licensure Requirements or Certifications N/A   Knowledge, Skills, and Abilities Knowledge of: - Financial analyses and examination procedures related to managed care entities, of financial and industry terminology and practices, and of statistical analysis. Skill in: - Use of a computer and applicable software (Microsoft Excel, etc.), and in data modeling. Ability to: - Perform and interpret numerical analyses; to interpret statutes; to analyze and summarize financial and management records for accuracy and conformance to procedures, rules, and regulations; to prepare reports and correspondence regarding findings; to communicate effectively; and to provide guidance to others. - Oversee the work of others - Administer financial processes and systems - Evaluate financial and management records for accuracy and conformance to procedures, rules, and regulations. - Motivate team to obtain a standard of excellence in their work and to foster an environment of continuous improvement - Work collaboratively across MCS to accomplish objectives - Focus keenly on detail - Implement creative solutions to problems - Balance team and individual responsibilities  Initial Screening Criteria Required - At least four years of experience in financial analysis, accounting, auditing, or finance. - Graduation from an accredited four-year college or university. Experience and education may be substituted for one another on a year for year basis. - Experience with Microsoft Excel Preferred - Related to the college requirement above, major coursework in accounting or finance is preferred. - Experience with Power BI Additional Information - N/A Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Become a part of our caring community The Patient Experience Principal is responsible for shaping and driving patient experience improvement across CenterWell Primary Care. Partnering closely with clinical, operational, marketing, digital, and enterprise teams, the Patient Experience Principal ensures patient experience insights inform priorities, decisions, and ways of working across the Primary Care Organization. The Patient Experience Principal focuses on a holistic view of patient experience and leads efforts that move beyond any single metric. While anchored in Primary Care, this role partners closely with other CenterWell Experience leaders to surface and translate patient insights into improvements across the broader CenterWell ecosystem. The Patient Experience Principal operates with significant autonomy, influences across a matrixed organization, and serves as a trusted advisor to senior leaders on experience strategy and transformation. Key Responsibilities Patient Experience Measurement & Insight - Lead the patient experience strategy for Primary Care, ensuring a holistic view of experience that integrates quantitative and qualitative patient feedback. - Oversee experience measurement approaches, including transactional and relationship NPS and other voice‑of‑the‑patient inputs, ensuring patient experience data is translated into actionable insights that inform priorities, decisions, and improvement efforts. - Partner with Quality and Stars stakeholders to align CAHPS and HOS insights to experience improvement priorities that strengthen patient trust, access, and engagement. Experience Improvement & Transformation - Influence experience improvement and transformation initiatives that enhance in‑clinic and end‑to‑end patient experiences. - Partner with cross‑functional teams to address experience friction points related to access, care delivery, service, and communication. Patient Voice & Advisory Engagement (PFACs) - Partner with market, clinical, and operational leaders to support the establishment and evolution of Patient and Caregiver Advisory Councils (PFACs). - Ensure PFAC insights are systematically captured, synthesized, and translated into actionable experience and operational improvements. - Help define standards, governance, and success measures for ongoing patient advisory engagement. Service Recovery & Experience Governance - Design and evolve service recovery strategies that address patient concerns consistently and effectively. - Establish governance routines that promote accountability, learning, and continuous improvement across patient experience initiatives. - Partner with operational and clinical leaders to strengthen service recovery capabilities across Primary Care. Vendor & Partner Management - Manage relationships with patient experience‑related vendors and partners, ensuring tools and services support experience goals and deliver value. - Evaluate and evolve experience platforms and capabilities to support insight generation and improvement efforts. Cross‑Business Experience Integration & Partnership - Partner closely with Experience leaders for CenterWell Pharmacy and Home Health to identify, assess, and surface patient experience opportunities that span multiple lines of business. - Integrate patient insights across Primary Care, Pharmacy, and Home Health to highlight cross‑journey friction points, handoff challenges, and opportunities to improve the end‑to‑end CenterWell patient experience. - Support alignment of experience standards, principles, and priorities across CenterWell while respecting line‑of‑business ownership and accountability. Experience Leadership & Capability Building - Serve as a strategic partner and advisor to clinical, operational, marketing, digital, and enterprise leaders on patient experience strategy and priorities. - Advance patient experience maturity across Primary Care by helping teams understand, interpret, and act on patient experience data. - Encourage patient‑centered thinking and decision‑making at all levels of the organization. Use your skills to make an impact Required Qualifications - Bachelor’s degree required; advanced degree a plus. - 8–12+ years of experience in patient experience, consumer experience, healthcare operations, service design, transformation, or related fields. - Experience working with NPS, VoP, CAHPS, HOS or other experience measurement programs in healthcare or primary care settings. - Demonstrated experience leading complex, cross‑functional initiatives in matrixed organizations. - Strong expertise in voice of the patient/customer, experience measurement, root cause analysis, and storytelling with data. - Proven ability to influence senior leaders and drive change without direct authority. - Experience working in primary care or healthcare delivery environments. - Passion for improving patient experiences and advancing patient‑centered care. - Experience partnering with or supporting Patient and Family Advisory Councils (PFACs) or similar patient‑voice forums. - Strong judgment, strategic thinking, and comfort operating in ambiguity. Preferred Qualifications - Familiarity with patient journey mapping and experience design methodologies (ownership of journey mapping not required). - Experience applying change management or transformation methodologies to improve service or experience outcomes. A​dditional Information Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $126,300 - $173,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 06-16-2026 About us About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.