Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Lead Financial Analyst (Fin Analyst IV) Job Title: Financial Analyst IV Agency: Health & Human Services Comm Department: Finan Reportng and Audit Coord Posting Number: 16079 Closing Date: 05/01/2026 Posting Audience: Internal and External Occupational Category: Business and Financial Operations Salary Range: $6,377.50 - $10,785.83 Pay Frequency: Monthly Salary Group: TEXAS-B-26 Shift: Day Additional Shift: Days (First) Telework: Travel: Up to 5% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 4601 W GUADALUPE ST Other Locations: Austin MOS Codes: 3404,3408,8844,36A,70C,36B,65FX,65WX,6F0X1,F&S,FIN10 Brief Job Description The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) division seeks a highly qualified candidate to fill the position of Lead Financial Analyst (Financial Analyst IV). MCS is driven by its mission to deliver quality, cost-effective services to Texans. This position makes a significant contribution to MCS’s mission by assisting in the review, analysis, and evaluation of complex financial data. This position performs highly advanced (senior-level) financial analysis work involving reviewing and analyzing Managed Care Organization (MCO), Dental Maintenance Organization (DMO) and Medicare-Medicaid Plan (MMP) self-reported financial data; preparing reports and responding to inquiries; and recommending appropriate action to resolve complex financial issues. The Lead Financial Analyst will not have direct reports, but will serve in a lead capacity by planning, assigning, and supervising the work of one or more Financial Reporting Team staff. The Lead Financial Analyst works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. This position utilizes highly advanced institutional knowledge of Medicaid and experience in the unique complexities of Medicaid/CHIP to effectively carry out financial analysis work. The Lead Financial Analyst thrives in an environment that emphasizes teamwork to achieve goals, excellence through high professional standards and personal accountability, curiosity to continuously grow and learn, critical thinking for effective execution, and integrity. This position is part of the Financial Reporting and Audit Coordination (FRAC) within HHSC MCS Division and reports to the Director of Financial Reporting.  Essential Job Functions - Works collaboratively across MCS to identify innovative and effective solutions for clients and staff. - [65%] – Oversees and assists financial reporting team staff in the completion of tasks and inquiries related to the FSR (Financial Statistical Report) Life Cycle: FSR Review, FSR Reconciliation, Experience Rebate Calculation, Experience Rebate Allocation - [15%] – Oversees and assists financial reporting team staff in the completion of tasks and inquiries related to the analysis and review of Other Financial Deliverables: Claims Lag Reports, Annual Financial Deliverables, Ad Hoc Financial Deliverables, etc. - [10%] – Oversees and assists financial reporting team staff in the completion of tasks and inquiries related to the analysis and review of Material Subcontracts: Financial Impact Assessments for Managed Care Contracts and Oversight and Cost Data extraction for use in FSR Recons. - [10%] – Oversees and assists financial reporting team staff in the completion of tasks and inquiries related to any special requests or questions the financial reporting team may receive: Open Records Requests, HHS Internal Requests, HHS External Requests, MCO Questions.  Registrations, Licensure Requirements or Certifications N/A   Knowledge, Skills, and Abilities Knowledge of: - Financial analyses and examination procedures related to managed care entities, of financial and industry terminology and practices, and of statistical analysis. Skill in: - Use of a computer and applicable software (Microsoft Excel, etc.), and in data modeling. Ability to: - Perform and interpret numerical analyses; to interpret statutes; to analyze and summarize financial and management records for accuracy and conformance to procedures, rules, and regulations; to prepare reports and correspondence regarding findings; to communicate effectively; and to provide guidance to others. - Oversee the work of others - Administer financial processes and systems - Evaluate financial and management records for accuracy and conformance to procedures, rules, and regulations. - Motivate team to obtain a standard of excellence in their work and to foster an environment of continuous improvement - Work collaboratively across MCS to accomplish objectives - Focus keenly on detail - Implement creative solutions to problems - Balance team and individual responsibilities  Initial Screening Criteria Required - At least four years of experience in financial analysis, accounting, auditing, or finance. - Graduation from an accredited four-year college or university. Experience and education may be substituted for one another on a year for year basis. - Experience with Microsoft Excel Preferred - Related to the college requirement above, major coursework in accounting or finance is preferred. - Experience with Power BI Additional Information - N/A Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Become a part of our caring community The Patient Experience Principal is responsible for shaping and driving patient experience improvement across CenterWell Primary Care. Partnering closely with clinical, operational, marketing, digital, and enterprise teams, the Patient Experience Principal ensures patient experience insights inform priorities, decisions, and ways of working across the Primary Care Organization. The Patient Experience Principal focuses on a holistic view of patient experience and leads efforts that move beyond any single metric. While anchored in Primary Care, this role partners closely with other CenterWell Experience leaders to surface and translate patient insights into improvements across the broader CenterWell ecosystem. The Patient Experience Principal operates with significant autonomy, influences across a matrixed organization, and serves as a trusted advisor to senior leaders on experience strategy and transformation. Key Responsibilities Patient Experience Measurement & Insight - Lead the patient experience strategy for Primary Care, ensuring a holistic view of experience that integrates quantitative and qualitative patient feedback. - Oversee experience measurement approaches, including transactional and relationship NPS and other voice‑of‑the‑patient inputs, ensuring patient experience data is translated into actionable insights that inform priorities, decisions, and improvement efforts. - Partner with Quality and Stars stakeholders to align CAHPS and HOS insights to experience improvement priorities that strengthen patient trust, access, and engagement. Experience Improvement & Transformation - Influence experience improvement and transformation initiatives that enhance in‑clinic and end‑to‑end patient experiences. - Partner with cross‑functional teams to address experience friction points related to access, care delivery, service, and communication. Patient Voice & Advisory Engagement (PFACs) - Partner with market, clinical, and operational leaders to support the establishment and evolution of Patient and Caregiver Advisory Councils (PFACs). - Ensure PFAC insights are systematically captured, synthesized, and translated into actionable experience and operational improvements. - Help define standards, governance, and success measures for ongoing patient advisory engagement. Service Recovery & Experience Governance - Design and evolve service recovery strategies that address patient concerns consistently and effectively. - Establish governance routines that promote accountability, learning, and continuous improvement across patient experience initiatives. - Partner with operational and clinical leaders to strengthen service recovery capabilities across Primary Care. Vendor & Partner Management - Manage relationships with patient experience‑related vendors and partners, ensuring tools and services support experience goals and deliver value. - Evaluate and evolve experience platforms and capabilities to support insight generation and improvement efforts. Cross‑Business Experience Integration & Partnership - Partner closely with Experience leaders for CenterWell Pharmacy and Home Health to identify, assess, and surface patient experience opportunities that span multiple lines of business. - Integrate patient insights across Primary Care, Pharmacy, and Home Health to highlight cross‑journey friction points, handoff challenges, and opportunities to improve the end‑to‑end CenterWell patient experience. - Support alignment of experience standards, principles, and priorities across CenterWell while respecting line‑of‑business ownership and accountability. Experience Leadership & Capability Building - Serve as a strategic partner and advisor to clinical, operational, marketing, digital, and enterprise leaders on patient experience strategy and priorities. - Advance patient experience maturity across Primary Care by helping teams understand, interpret, and act on patient experience data. - Encourage patient‑centered thinking and decision‑making at all levels of the organization. Use your skills to make an impact Required Qualifications - Bachelor’s degree required; advanced degree a plus. - 8–12+ years of experience in patient experience, consumer experience, healthcare operations, service design, transformation, or related fields. - Experience working with NPS, VoP, CAHPS, HOS or other experience measurement programs in healthcare or primary care settings. - Demonstrated experience leading complex, cross‑functional initiatives in matrixed organizations. - Strong expertise in voice of the patient/customer, experience measurement, root cause analysis, and storytelling with data. - Proven ability to influence senior leaders and drive change without direct authority. - Experience working in primary care or healthcare delivery environments. - Passion for improving patient experiences and advancing patient‑centered care. - Experience partnering with or supporting Patient and Family Advisory Councils (PFACs) or similar patient‑voice forums. - Strong judgment, strategic thinking, and comfort operating in ambiguity. Preferred Qualifications - Familiarity with patient journey mapping and experience design methodologies (ownership of journey mapping not required). - Experience applying change management or transformation methodologies to improve service or experience outcomes. A​dditional Information Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $126,300 - $173,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 06-16-2026 About us About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

As a Technical Writer/Technical Training Lead Analyst on our team, you will be responsible for the research, authoring, publishing, and maintenance of processes, procedures, and user resources using various authoring tools and methodologies. You will work closely with various departments and related groups, business owners, and SMEs to document procedures and related content, including the translation of business needs into user instructions and training content. In this role, you will make an impact on our pharmacy patients and the organization as a whole by: - Writing, editing, and formatting task-level documentation for various audiences to include but not limited to procedures, job aids, learner resources, forms, etc. - Collaborating with SMEs, business leaders, and product owners to document and develop end-user content in support of pharmacy operations - Working with a variety of departments and related business owners/approvers to identify process, procedures, and related systems training needs in support of business initiatives and operations learning goals - Participating in a dynamic authoring environment designed around quality, continuous improvement, and fast-paced delivery. - Maintaining overall documentation and audit records including creation, revisions, reviews, and archival - Maintaining awareness of new developments in technical writing systems and methodologies and recommending modifications in processes and practices What you will need to be successful in the role: - High school diploma or GED required, bachelor’s degree preferred - 2+ years’ technical writing experience required - 2+ years’ experience working knowledge within knowledge management and KMS authoring tools required - MadCap Flare, Knowledge-Centered Service, and/or Information Mapping experience is required for this role - Excellent communications, interviewing, and teamwork skills, including willingness and ability to consult with subject matter experts from operational teams within the organization - Advanced knowledge of writing and editing best practices and use of style guides - Ability to prioritize and manage multiple projects in a fast changing, evolving environment, while still managing the attention to detail - Capacity to learn new technology and then apply and interpret the knowledge quickly for end users - Ability to adhere to departmental quality practices, style guides, and company brand standards If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 71,100 - 118,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Closes varied and more complex loans without supervision and disburses loan funds • Prepares and/or reviews all loan documents for completeness and accuracy • Reviews documentation and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures • Prepares and/or reviews more complex loan-closing documentation based on approval documentation • Responsible for sharing best practices with team members and recommending process improvement • Represents department on projects and initiatives • Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions • Identifies and may address exceptions; escalates appropriately • May interact with customers and/or have assigned accounts • Provides responses and documentation to inquiries and ad hoc requests • Completes loan set up sheets and other necessary documentation for entry into the bank's loan system • May schedule time frames for loan closings in light of loan commitments and customer needs