The Role The Growth Customer Success Manager owns the post-sale experience for Clearstory's growing specialty contractor customers. You will manage a large portfolio of accounts through a lightweight, scalable engagement model — combining a CSM-led onboarding experience with automated touchpoints, in-app guidance, health monitoring, and AI-enhanced outreach. A requirement for this role is experience as a PM or PE at a commercial contractor!! This is not a traditional high-touch CSM role. Success here requires comfort operating at scale, a strong bias for AI & automation, and the ability to identify when a human touchpoint is truly needed versus when a well-crafted automated sequence or AI-generated insight can do the job better. Core Responsibilities - Own a high-volume portfolio of SMB accounts and drive strong renewal rates through scalable engagement - Lead lightweight onboarding experiences, handing off to in-app guides and automated sequences for ongoing adoption - Monitor health scores and product usage signals to proactively flag at-risk accounts and add the personal touch when needed - Design, deploy, and iterate on automated email sequences and AI-generated outreach that replace manual touchpoints across the customer lifecycle - Manage renewal outreach for the SMB segment, using data signals to prioritize efforts and personalize messaging at scale - Collaborate with the Support team to ensure customers receive timely responses through live chat and the knowledge base - Identify expansion signals and route qualified upsell opportunities to the appropriate AE or MM CSM - Contribute to the design and documentation of the Growth CS playbook, including onboarding flows, automated sequences, and intervention triggers - Partner with Product to provide feedback on in-app guides, weekly webinar content, and features that drive SMB adoption The Company You’ll Join Clearstory is digitizing and automating the change order process inside the commercial construction industry. Just as TurboTax did for tax documents and Expensify did for receipts and expense reports, Clearstory is doing the same for change order communication and log management by building first-of-its-kind, category defining software that is revolutionizing the commercial construction industry. The construction industry is being transformed fast by technology, but the way companies communicate costs hasn’t evolved in decades and still heavily relies on carbon copy paper, spreadsheets and email to track billions of dollars. These arcane manual processes can take days or weeks and include hours of manual office tasks such as scanning, manually transcribing, and tedious data-entry into spreadsheets. At Clearstory we are changing that and creating a new category “change order communication,” by intelligently digitizing this age-old process. This leads to an increase in profits, more successful contractor to customer relationships, more transparency into a project’s true cost, and less wasted paper! We are a venture backed 100% SaaS company with impressive credentials for a company at our stage. - Blue Chip Clients. We have already landed some of the largest General and Subcontractors in the US and have helped our clients build landmark projects. - Significant Growth. We continue to double and triple our revenue and platform usage year over year. - Large Volumes Processed. Companies share over $100 million in Change Order Requests on our platform each and every month. - Significant and Important Projects. Our customers are trusting us to manage significant projects in the commercial construction industry. We have over $20 Billion worth of projects on our platform to date. The Team You’ll Be Surrounded By In addition to experienced SaaS and product leaders, our team has over 60 years of combined experience in the commercial construction space. At Clearstory we know our customer’s pain points and challenges first hand and have built a category defining product that serves the user first. You’ll be part of an ambitious and collaborative company, committed to growing a supportive and diverse team that is passionate about empowering our contractor customers.

Who We Are: InGenius Prep was founded in 2013 by law students at Harvard and Yale. In that time, the company has grown to a team of more than 190 full-time employees, 600 part-time employees, as well as offices in the U.S., Canada, China, amongst other countries. What We Do: Our primary focus is assisting students in applying to U.S. Colleges and Graduate schools. Our company is fast-paced and exciting. We operate as a team, and everyone is given opportunities to advance in the organization. How You’ll Help: We’re looking for a thoughtful, dependable, and communicative Family Success Manager to act as a trusted bridge between families and our internal advising team. You’ll be the key point of contact for parents throughout their child’s study abroad journey—providing timely updates, thoughtful recommendations, and genuine care as their child progresses toward their goals. What You’ll Do: 1. The Trusted Contact for Families - Build long-term, positive relationships with families and keep them informed on academic planning and application progress - Understand each family’s concerns, preferences, and expectations, offering encouragement and insight - Respond promptly and helpfully when challenges arise, ensuring families always feel heard and supported - Proactively suggest internal offerings—such as courses, mentorship, or partner programs—based on the student’s progress and future goals - Collect feedback to support continuous improvement of the customer journey and enhance client satisfaction and referral rates 2. Project Progress & Service Quality Oversight - Collaborate closely with Graduate Coach, Former Admissions Officer, and course managers to ensure services are delivered to fulfill family needs. - Contribute and integrate the family’s needs and perspectives when the counselor team develops roadmaps, application plans, and school lists, etc., for the student - Track key performance indicators such as service completion rates, parent feedback records, and student engagement to identify risks early and intervene when necessary 3. Cross-Department Collaboration - Share frontline insights about family’s needs with curriculum, operations, and product teams - Coordinate all communication between internal advisors and external parents, ensuring messaging is aligned and delivery meets family needs You'll be a good fit if you: - Bachelor’s degree or above; background in education, psychology, communication, or business management preferred - At least 2 years of experience in education services, customer success, account management, or high-touch client support - Excellent verbal and written communication skills; calm under pressure; able to handle high-expectation clients with professionalism - Strong project management mindset and ability to multitask, prioritize, and drive execution across complex service plans - Proficiency in English and Mandarin and/or ability to communicate directly with overseas advisors and parents - Familiarity with U.S./U.K. admissions systems or previous experience in international education is a plus Preferred but Not Required - Experience with Google products (Gmail, Docs, Chat, Gemini, etc.) or other collaboration tools - Regularly use AI tools to enhance productivity - Previous experience in college counseling, academic advising, or application support - Brings an optimistic and open mindset, with a proactive and solution-oriented approach to challenges; a collaborative team player who demonstrates patience and empathy, and builds trust even in complex or high-pressure situations What We Offer: - Collaborate with diverse clients and counselors around the world - Be part of a team that helps students reach transformative admissions outcomes - A professional, collaborative, and mission-aligned work environment - A meaningful role where your efforts directly improve lives and futures Benefits: InGenius Prep offers employees a competitive salary along with paid time off, parental leave, remote work flexibility, professional development and a fun, collaborative work environment. What We Believe: InGenius Prep is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing CMMC Compliance and Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add a Customer Success Manager to our team! CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals advise clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security. Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Confident, ‘doers’ who ‘get the job done’ and strive to ‘do the right thing, even when no-one is looking’ are the types of candidates who strive in our culture. Additionally, our most successful team members are self-starters and willing to put on many hats to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory. About the Role CyberSheath, a fast-growing, 2x private equity-backed cybersecurity company, is seeking a Customer Success Manager (CSM) who can own outcomes—not tasks—and serve as the single point of accountability for their customers’ success. This is a high-ownership, customer-facing role for someone who can think like a general manager of their accounts and drive results through internal execution, not by passing problems down the line. CSMs at CyberSheath are the single point of accountability—customers don’t need to understand our org chart because their CSM handles everything. This includes onboarding, managing the execution of compliance and technical projects, coordinating internal teams, escalating risks with solutions, and creating long-term customer satisfaction. The ideal candidate has strong business acumen, an understanding of the intersection between compliance, cybersecurity, and IT, and a relentless focus on execution, retention, and upsell opportunity identification. You will not succeed in this role by reacting to emails and attending meetings all day. This role requires structured thinking, disciplined work habits, and true customer ownership Key Responsibilities - Customer Ownership – Act as the single point of accountability for a portfolio of managed service customers. Own the relationship, retention, and the customer’s experience - Execution Coordination – Manage the execution of onboarding, corrective action plans, technology rollouts, environment builds, and other technical projects— ensuring technicians and internal teams stay on task, on time, and a CSM is not a technical subject matter expert, more like a conductor of the orchestra than an instrument player. - Project & Process Management – Use existing playbooks to manage project workflows, but also refine and scale them as you identify improvements - Escalation with Accountability – Identify issues early, propose mitigation paths, and escalate with clarity—not chaos. You are accountable for resolution, not just - Strategic Relationship Building – Create meaningful relationships across customer orgs (technical, operational, and executive) to ensure depth and stability in the account. - Business Reviews & Customer Communication – Conduct structured quarterly business reviews, track KPIs, and clearly communicate outcomes, progress, and risks. - Instrumentation & Organization – Use internal dashboards and available data (ticket queues, backlog, VIP activity, escalations) to guide your priorities. If it’s off track, you’re already on it. - Retention & Upsell Support – Monitor health indicators and expand account value by identifying upsell opportunities and ensuring contract renewals. - Internal Team Leadership – Hold internal teams accountable to deadlines and standards. Everyone at CyberSheath is empowered to do what’s required to deliver great service—you included. What Success Looks Like - Customers are never confused about who to contact—they rely on you, and you know who to loop in. - Projects are completed on time, with zero surprises. - Internal teams are responsive and accountable because you hold them to it. - You surface issues before they become churn risks. - Your accounts renew, expand, and consistently deliver positive feedback. - You run your day with data, not noise. - You are a trusted, strategic advisor to your customer—not just a project Who You Are - Execution-Driven – You don’t pass problems along; you fix them. - Organized & Disciplined – You structure your day, know your metrics, and guide internal teams with clarity. - Customer-Focused – You know how to speak to business leaders and ensure our services drive real customer value. - Accountable – You take full ownership of customer outcomes and internal execution, even when it’s messy. - Proactive Communicator – You don’t wait for things to break—you see risk coming and address it early. - Process-Oriented but Flexible – You follow the playbook, but you’re always looking for ways to improve and scale it. Why This Role? - Own your customer relationships, top to bottom—with the authority to make things happen. - Work at the heart of compliance, cybersecurity, and managed IT for mission-critical clients in the defense industrial base. - Join a team that values ownership, urgency, and accountability. - Get access to a complete set of tools and data—you just need to take initiative and act. - Work remotely in a high-performance culture with a team that shares your standards. - Be measured on the things that matter: execution, retention, and customer impact. Preferred Qualifications - A minimum of 5 years of experience as a CSM in a tech-focused environment (MSP-preferred) - Deep knowledge and understanding of IT systems and platforms - Experience providing end-user technical support - Certifications: A+, Security+, Network+, AZ-900, CISM, CCNA Work Environment - A virtual work environment CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability. Budgeted Pay Range $100,000—$115,000 USD

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team. How you’ll make an impact:As a Customer Success Manager at Cin7, you’ll be the strategic partner helping our customers unlock the full value of our platform. You will guide customers through their lifecycle—from post-Onboarding to expansion—while ensuring they achieve measurable business outcomes. Your primary focus will be on retention and product adoption, working each day to ensure we deliver on our brand promise to make selling products easier. Working closely with Sales, Onboarding, Product, and Support, you will advocate for customer needs, remove barriers, and ensure every customer interaction reflects Cin7’s commitment to world-class service. Your work will directly influence retention, growth, product improvement, and customer loyalty. What you'll do: - Build strong, consultative relationships with customers, focusing on strategic value, adoption, and long-term success - Manage high volume SaaS book of business serving our strategic accounts. Cin7 services SMB and mid-market and you will primarily work with growing and scaling brands. - Manage a book of business of 450 key accounts, driving retention and product adoption - Conduct daily customer calls with your book of business, leveraging AI-enabled tools and our tech stack to execute tech-touch, human-touch playbooks at scale. - Identify recurring customer challenges and help build scalable solutions, playbooks, and resources - Conduct QBRs, pricing reviews, value proposition pitches, and client escalation calls. - Value-sell our products throughout the customer lifecycle, reinforcing ROI and client investment into Cin7 - Deliver proactive business reviews and surface opportunities for customers to optimize workflows using Cin7 - Track customer health, identify risks early, and implement mitigation strategies - Drive customer accountability by setting clear goals and executing tailored success plans - Collaborate cross-functionally to ensure a seamless experience throughout the customer lifecycle - Resolve customer questions by connecting them with the right internal experts - Contribute to the development of Customer Success frameworks, resources, and operating processes as we scale What you'll bring: - 5+ years in a customer-facing role, ideally within high-velocity SaaS Customer Success, Account Management, or similar environments - Experience working with supply chain, manufacturing, commerce, or retail customers. - Proven skills in client retention, strategic account management, and results-oriented customer relationship development - Proven ability to manage and grow a diverse customer portfolio, ideally within a fast-paced or high-growth organization - A proactive, resourceful, and autonomous working style—comfortable owning challenges and driving solutions - Experience navigating and influencing cross-functional teams to deliver customer outcomes - Strong communication skills, with the ability to simplify technical concepts for different audiences - A high level of empathy and customer-centricity, especially in challenging situations - Data fluency—comfortable analyzing usage patterns, KPIs, and business impact - Demonstrated expertise leveraging platforms such as Salesforce, ChurnZero, Gong, and emerging AI tools to improve visibility, efficiency, and performance. - A continuous improvement mindset: curious, adaptable, and eager to learn - A team-first attitude that contributes to a culture of inclusion, collaboration, and respect - Bachelor’s degree or equivalent practical experience Nice to have: - Experience working with customers in retail, wholesale, e-commerce, 3PL/logistics, or inventory-based businesses - Familiarity with inventory management, supply chain workflows, or product-based operations - Understanding of API integrations, order workflows, or SaaS ecosystems used by modern product-based businesses Why Cin7? At Cin7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. Cin7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock. We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.