Role Description We are seeking an experienced, highly organized, and meticulous Revenue Cycle Performance Analyst. The ideal candidate will be responsible for overseeing reporting, analysis, and reconciliation related to gross and net revenue, specifically but not limited to denials management, charge lag, and charge capture. - Work with the external billing partner to ensure all billing and coding edits are functioning as expected. Recommend new edits as needed. - Analyze workflow and operational procedures to identify opportunities for improved reimbursement. - Understand physician billing charge capture process and compliance issues and can provide resolution by performing research, utilizing third party payor regulations, referencing billing guidelines and CMS guidelines. - Identify root causes of billing issues related to charge capture, billing errors, clearinghouse or payer edits, and coordinate efforts with the Coding Specialist and external billing partner to minimize recurring issues. - Develop a strategy to identify and monitor payer payment variances. - Work closely with Operations and IT to ensure all services are captured, recorded, processed, and billed in an accurate and timely manner. Understand reasons behind delayed charge capture. - Work with external billing partner to regularly review, update and maintain the CDM. - Assist the Coding Specialist with system updates for yearly CPT and ICD-10 code changes. - Work with revenue cycle leadership (Mgr. & VP) and external billing partner to review and communicate the revenue impact of the annual Medicare Physician Fee Schedule changes. - Develop dashboards and report cards to monitor and report progress and trends to revenue cycle leadership (Mgr. & VP) weekly. - Serve as a trusted revenue integrity partner to operational, legal, compliance, information technology, and other teams. - Stay up to date on regulatory requirements associated with governmental, managed care, and commercial payers. Qualifications - Associate's degree in healthcare or equivalent combination of education and experience. - 4-5 years of experience in revenue integrity for a multi-specialty healthcare facility. - Ability to relate well to all kinds of people, up, down, and sideways, inside and outside the organization. - Strong computer skills including advanced knowledge of Microsoft Excel, Word, PowerPoint, Outlook, and OneDrive. - Exceptional analytic aptitude with the ability to analyze large amounts of data, identify patterns, and draw conclusions. - Excellent project management skills. - SQL experience. - Strong attention to detail, critical thinking and problem-solving skills. - Certified Professional Biller (CPB). - Certified Professional Coder (CPC). Requirements - The anticipated salary range for this role is $90-100K annualized. - This remote position follows a location-based compensation structure. - The posted salary range represents the potential pay range across various U.S. geographic markets. - Actual compensation will be determined based on the candidate’s primary work location, experience, qualifications, and internal equity considerations, in accordance with applicable pay transparency laws.

Department: 12278 Enterprise Corporate - Revenue Cycle Applications Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Epic Billing certification must be achieved within six months of the hire date. Pay Range $30.70 - $46.05 Major Responsibilities: - Works with users and leadership to develop and/or modify procedures because of workflow process changes related to Epic clinical and business application use.  Effectively explains the functioning of the assigned Epic applications and related systems to the users. Assists users with using the full functionality of the applications.  Prepares input for the requirements definition including user procedures, flowcharts and preliminary report and screen definition.  Assists in the development of effective unit, integration, system, and end-user acceptance testing through execution of the tests and tracking of problem reports.​  - Works with users and team members to set priority for user requests and reviews and clarifies user requests. Assists with impact analysis.​  - Documents current workflows, specifications, user manuals, procedures, and other relevant information.  Completes all change and quality control documentation using department standards.​  - Participates in testing, user training and results evaluation.  Tracks standardized projects, with appropriate assistance from team/technical staff, for the Epic application areas involved and keeps users and management informed on progress and potential delays.​  - Monitors and documents post-implementation problems and revision requests.  Identifies ongoing application system issues for all assigned applications and communicate patterns to Sr./Lead Application Product Analyst​​  - Maintains product documentation including requirements, functional specifications, installation instructions, product test procedures, troubleshooting guidelines. Assists in the appropriate completion of all change and quality control documentation using department standards​​  - Assists in communicating project status and upgrades to clinic users, including any potential delays/downtime related to applications​​  - Develops and maintains a thorough knowledge of the clinical/laboratory and/or business operations for their supported Epic applications.  Assists with the scheduling and managing application version upgrades for assigned systems​​  - Participates in the maintenance, enhancement, and interface of assigned applications.  Troubleshoots and resolves user problems​  ​ Licensure, Registration and/or Certification Required: - Obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department​ Education Required: - Bachelor's Degree (or equivalent knowledge) in Computer Science or related field. Experience Required: - Typically requires 1 year of experience in automated laboratory and/or business systems. Knowledge, Skills & Abilities Required: - ​Basic knowledge of computer operating platforms, applications software, and network software​ - Demonstrated analytical skills necessary to make sound recommendations based on data analysis, and business needs, assuring maximum productivity, and continuous process improvement.  Demonstrated ability to translate user requirements into system specifications​ - Proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel, Access) or similar products and basic knowledge of large-scale automated systems.  Ability to prepare, import, and manipulate information in spreadsheets and databases​ - Strong written and verbal communication skills with demonstrated ability to communicate with key leaders.  Excellent listening and interpersonal skills with ability to communicate ideas both technically and in a business-friendly manner​ - Basic knowledge and ability in the use of project management software, tools, and methodologies​ - Knowledge, understanding and ability to follow change management processes​ - Ability to work with and communicate well with clinical and technical customers, vendors, peers, and management​ - Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner​ ​ Physical Requirements and Working Conditions: - Must have ability to perform work related travel and therefore may be exposed to road and weather hazards. ​​  - Exposed to normal office environment.​  - Must operate all equipment necessary to perform the duties of the job.​  - Must be able to lift up to 40 lbs. occasionally.​  - Sits the majority of the workday; also lifts, reaches, and bends throughout​  ​This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Make a difference. Be happy. Grow your career. The Role:  The Senior Application Analyst provides expert-level support for clinical and business applications within the Managed Services division of Nordic Global. Along with a proven history of managing healthcare IT applications, this role requires deep experience and understanding of clinical and operational workflows within different care delivery environments and applies this knowledge to application design and support principles. Key Responsibilities: - Respond to application support requests and incidents within defined SLAs, providing expert-level customer service and communication. - Manage application and team documentation, ensuring accuracy, completeness, and relevancy. - Maintain and expand strategic relationships with software vendors. - Plan and execute application upgrades and security patches, collaborating with end users, business partners, and vendors. - Achieve advanced certifications and follow established learning paths. - Lead and manage analyst-led projects, including scheduling calls, coordinating with team members, taking meeting minutes, and communicating project status to stakeholders. - Architect and design integrated workflows that solve clinical and business needs across a variety of applications and service areas. - Provide mentorship to other application analysts through situational coaching and knowledge sharing to ensure a full understanding of application-specific best practices and team norms. - Maintain relationships and collaborate with interdepartmental contacts to ensure effective and positive cross-departmental work - Contribute to the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integration, and other critical components as needed to comply with disaster recovery, security, and operational run-book requirements. - Execute the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving. Skills and Experience: - Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, (or 11+ years’ industry experience). - 8+ years’ experience in healthcare IT or equivalent IT application analyst position with degree requirement. - Proven experience in executing ITIL-aligned service management processes, including Incident, Problem, Change, Release, and Service Level Management. - Extensive experience in application support and documentation management. - Extensive experience in the US healthcare IT industry, with a deep understanding of healthcare information systems, and electronic health records (EHRs). Understands applicable laws and regulations, and ability to ensure organizational compliance. - Strong analytical thinking and problem-solving skills. - Excellent communication and leadership abilities. - Proven ability to manage complex application environments and critical support needs. - Proficiency in clinically integrated hospital and/or physician office workflows (both clinical and business). - Ability to work collaboratively, independently, and consistently provide support in a team-oriented environment. - Strong track record of completing assignments on or ahead of schedule, demonstrating an ability to handle high-pressure situations effectively. - Ability to navigate shifting priorities and manage time efficiently in response to changing circumstances and unexpected challenges. Additional Details: - Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications, ensuring continuous and reliable service availability and travel as necessary to support the business. Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Exempt Hiring Range: $68,369.60 - $123,073.60Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 8a - 5p Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 99940 - 5961 Inpatient This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Collaborates closely with operational stakeholders and is responsible for the selection, development, implementation, testing, documentation, maintenance, and adoption of application software to effectively meet clinical or business information system needs. I. Major Responsibilities: Project and Meeting Leadership: 1. Proactively identifies barriers to completing work and escalates issues with proposed solutions. 2. Attends all required meetings, assume accountability for assigned follow-ups and practice closed loop communication. 3. Participates as workstream lead on cross-functional projects, ensure tasks are completed within scope and project management guidelines. 4. Runs optimization requests, including scheduling meetings, identifying timelines, and allocating resources. Stakeholder Engagement: 1. Develops and maintains partnerships with operational staff, serving as a subject matter advisor for application-related questions. 2. Leads discussions with subject matter experts, caregivers, and vendors to evaluate, design and configure application features. Product Evaluation and Application Support: 1. Attends product demonstrations to assess system functionality against customer requirements and recommends appropriate software solutions. 2. Facilitates application upgrade processes, including recommending new functionalities to operational caregivers. 3. Tests new features and functionalities and develop Job Aids for customer support and training. Issue Investigation and Troubleshooting: 1. Investigates application and system configuration issues to develop and implement effective system fixes. 2. Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts. 3. Independently troubleshoots application components within server configurations, including system services and interface jobs, and engage other teams as necessary. 4. Effectively participates in critical incident response and escalates appropriately as needed. Collaboration and Configuration: 1. Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features. 2. Configure application features, security settings, and develop support documentation, including test scripts and workflow diagrams. 3. Builds relationships with third-party vendors to maintain vendor software. Documentation and Training: 1. Develop support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles. 2. Partners with the training team to create end-user training materials. Mentorship: 1. Mentors less experienced team members, providing guidance and support for their development. Continuous Learning: 1. Actively learns and applies new skills to improve support for customers and coworkers. 2. Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends. 3. Actively participates in professional development programs defined by department. Adaptability: 1. Demonstrates high adaptability to dynamic responsibilities and evolving project requirements. Must be able to work off hours as needed and participate in an on-call rotation. II. Position Qualifications: License/Certification/Education: Required: 1. Bachelor's degree in Computer Science or related field, or equivalent work experience. 2. Epic/Workday/Application certification(s) or ability to achieve, as required by department. Experience/Skills: Required: 1. 3 years experience with enterprise platforms (EHRs/ITSM/ERPs). 2. Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused. 3. Able to act independently with minimal oversight. 4. Able to serve as a mentor to less experienced team members. 5. Able to lead meetings and effectively communicate with all users at all levels of the organization. Preferred: 1. Healthcare experience. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.