Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Exempt Hiring Range: $68,369.60 - $123,073.60Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 8a - 5p Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 99940 - 5961 Inpatient This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Collaborates closely with operational stakeholders and is responsible for the selection, development, implementation, testing, documentation, maintenance, and adoption of application software to effectively meet clinical or business information system needs. I. Major Responsibilities: Project and Meeting Leadership: 1. Proactively identifies barriers to completing work and escalates issues with proposed solutions. 2. Attends all required meetings, assume accountability for assigned follow-ups and practice closed loop communication. 3. Participates as workstream lead on cross-functional projects, ensure tasks are completed within scope and project management guidelines. 4. Runs optimization requests, including scheduling meetings, identifying timelines, and allocating resources. Stakeholder Engagement: 1. Develops and maintains partnerships with operational staff, serving as a subject matter advisor for application-related questions. 2. Leads discussions with subject matter experts, caregivers, and vendors to evaluate, design and configure application features. Product Evaluation and Application Support: 1. Attends product demonstrations to assess system functionality against customer requirements and recommends appropriate software solutions. 2. Facilitates application upgrade processes, including recommending new functionalities to operational caregivers. 3. Tests new features and functionalities and develop Job Aids for customer support and training. Issue Investigation and Troubleshooting: 1. Investigates application and system configuration issues to develop and implement effective system fixes. 2. Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts. 3. Independently troubleshoots application components within server configurations, including system services and interface jobs, and engage other teams as necessary. 4. Effectively participates in critical incident response and escalates appropriately as needed. Collaboration and Configuration: 1. Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features. 2. Configure application features, security settings, and develop support documentation, including test scripts and workflow diagrams. 3. Builds relationships with third-party vendors to maintain vendor software. Documentation and Training: 1. Develop support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles. 2. Partners with the training team to create end-user training materials. Mentorship: 1. Mentors less experienced team members, providing guidance and support for their development. Continuous Learning: 1. Actively learns and applies new skills to improve support for customers and coworkers. 2. Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends. 3. Actively participates in professional development programs defined by department. Adaptability: 1. Demonstrates high adaptability to dynamic responsibilities and evolving project requirements. Must be able to work off hours as needed and participate in an on-call rotation. II. Position Qualifications: License/Certification/Education: Required: 1. Bachelor's degree in Computer Science or related field, or equivalent work experience. 2. Epic/Workday/Application certification(s) or ability to achieve, as required by department. Experience/Skills: Required: 1. 3 years experience with enterprise platforms (EHRs/ITSM/ERPs). 2. Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused. 3. Able to act independently with minimal oversight. 4. Able to serve as a mentor to less experienced team members. 5. Able to lead meetings and effectively communicate with all users at all levels of the organization. Preferred: 1. Healthcare experience. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Technology Solution Center Analyst within PNC's TSC SERVICE DESK organization, you will be based in Pittsburgh, PA, Cleveland, OH. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations. SHIFT: Thursday - Monday: 9:30 PM - 6:00 AM EST *PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.* Communication Skills Service Desk Experience Chat experience a plus Ticket Experience Phone Experience IT Background Nice to have Tech support for developer applications such as: IntelliJ, VS Code, Visual Studio... Familiarity with Virtual Machines, support and infrastructure This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description - Provides the first line of support and problem resolution for technology products and applications. - Utilizes utilities and tools to provide remote technology support services for internal employee/contactor technology. - Escalates issues to second and third level support teams through pre-determined directions or procedures. - Resolves employee/contractor technology issues during point of contact. - Partners with end-user and other analysts to resolve normal and unusual information system problems. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Customer Solutions, Data Architecture, End Users, Problem Resolution, Technical Support Competencies Call Center Technologies, Customer Support Operations, Hardware Infrastructure, Help Desk, IT Standards, Procedures & Policies, Problem Solving, Technical Troubleshooting Work Experience Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Associates Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $31,000.00 – $52,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. Application Window Generally, this opening is expected to be posted for two business days from 04/10/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Overview Responsible for reviewing technical denial claims and submitting reconsiderations or appeals. Optimizes financial outcomes within the revenue cycle by maintaining low denial rates and maximizing reimbursement across the enterprise. Conducts root cause analysis of denied payments through comprehensive review of patient encounters, payer contracts, historical denial trends, and appeal outcomes. Maintains strong relationships with third-party payers, responding to inquiries, complaints, and correspondence. Collaborates with Enterprise Technical Denial Assistance leadership and Managed Care to escalate and resolve complex denial issues. Ensures compliance with state and federal regulations related to contracts and appeals. Serves as a subject matter expert in denial management, ensuring accurate resolution of denied claims from a technical and billing perspective. Partners with revenue cycle departments across the enterprise to implement best practices that improve reimbursement and reduce organizational write-offs. Responsibilities Key Responsibilities - Identify, prioritize, and resolve denied claims, including initiating timely appeals and reconsiderations - Interpret and apply payer contract terms to ensure accurate claim resolution and reimbursement - Conduct internal and external correspondence clearly, professionally, and in compliance with organizational standards - Review and take appropriate action on EOBs, denial letters, appeal determinations, and documentation requests in a timely manner - Meet productivity and accuracy standards, including working an average of 60 accounts per day with a 98% accuracy rate - Manage and work multiple payer workqueues, including Medicare, Medicaid, government, commercial, and Medicare Advantage plans - Research and resolve denials related to eligibility, registration, billing errors, missing information, and documentation requests - Initiate and follow up on appeals to prevent timely filing denials and ensure optimal reimbursement outcomes - Evaluate accounts and drive resolution using tools such as remittance advice, denial codes, and payer communications - Identify payer-specific denial trends and escalate findings to leadership with actionable insights for root cause analysis - Collaborate with revenue cycle teams across the enterprise to recommend process improvements and prevent future denials - Review payer policies and communications to identify risks to reimbursement and stay current on regulatory and industry best practices - Proactively identify and resolve at-risk A/R to minimize revenue loss and ensure compliance with contractual deadlines Qualifications Minimum Qualifications - High School Diploma or GED required - Minimum of four (4) years of experience in coding, billing, insurance follow-up, collections, or denial management within a hospital or clinical setting Preferred Qualifications - Associate’s degree or higher in a health or business-related field - Experience in coding, medical record review, auditing, or insurance-related functions - Experience supporting data governance and security policies - Strong skills in report and dashboard development - Ability to monitor BI tools and recommend process improvements

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The System Analyst I researches, analyzes, and supports the application(s), related hardware, and how the broader ITS Systems will fit the needs of the Health System and/or specific department needs. Serves as the primary contact and expert for the application and related IT system. The analyst works with department management and teams to build, install, and support the applications understand systems requirements. They coordinate all issues that arise during the project for their application area. Primary responsibilities include analyzing work flows and understanding policies, procedures and constraints of the clinical or business operations. In depth and precise investigation and documentation of operational specifications and application/system functionality is required. A key activity is to work with users to determine project needs, develop proposals, and recommend opportunities for technological and work flow improvement. They function as the primary contact to support the implementation of new projects and upgrades as well as troubleshoot problems and questions from end-users during training, go-live and post go-live periods. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users identify how technology can support business needs and assist with adoption. EEO/AA/Disability/Veteran Responsibilities - Application and IT System Implementation and Support: - Supports the implementation and maintenance of applications, related IT systems, and hardware including analysis, planning and preparation. - Designs, configures and tests interfaces and reports according to the departmental standards. - Determines the need to create in-house programs to support the new system. - Identifies and recommends changes in workflow, procedures, forms and/or data to make optimal use of the new system. - Provides teammates input to workflow, design, build and testing expertise to ensure a successful implementation. - Assists in resolving major design issues and recommends solutions for resolution. - Analyzes business processes to ensure proper system configuration. - Logs, tracks, and resolves issues and changes related to software code modifications or enhancements. - Meets with users to determine their requirements as it relates to hardware or software needs. - Informs management of all issues that are impacting or will impact assigned area/s. - Teamwork - Creates and maintains regular status reports to immediate manager. - Attends weekly team meetings to discuss team and project related activities, issues, change, communications, and updates. - Completes specific task activities as documented in project plan and/or assigned by manager. - Works with training team to develop application specific training curriculums and materials. - Supports all project team members with application and information systems knowledge. - Promotes a team atmosphere that is conducive to the overall accomplishment of goals, schedules, and deadlines. - Openly shares information with all team members - Willingness to subordinate individual goals for team goals. - Coordinates interactions and activities of vendors, both on-site and off-site. - Work closely with end users to identify business needs and benefits of implementing a computing solution and strives to understand their needs. - Qualifications EDUCATION Associates degree preferred or equivalent experience required. EXPERIENCE Minimum 2 years experience in Healthcare and/or technology strongly preferred. 1-2 years experience in analysis and support of application technology is required. SPECIAL SKILLS Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required. Strong organizational. problem solving and listening skills, attention to detail, innovative thinking and ability to inspire others required. Must possess a high level of customer service skills and participate as strong, collaborative team player . Capable of taking leadership role in managing end user relationships. Working knowledge of Microsoft Office tools required. Familiarity and/or certification in Epic is preferred. Customer Focus: Addresses customer needs by involving the right resources where needed. Asks questions to accurately identify customer needs. Delivers personalized and friendly service to every customer every time. Learns to manage, document and trouble-shoot issue and change tickets. Embraces working with and learning from preceptor. Participates in On-call responsibilities and testing. Problem Solving: Actively participates in team problem solving discussions. Shares data and information to understand the root cause of the problem. Effectively applies knowledge from prior experience. Effectively escalates problems to the appropriate level. Actively seeks collaboration across teams and stakeholders. Innovation: Demonstrates a curious mindset. Demonstrates the courage to ask "why'" Identifies a problem and brainstorms ways to make it better. Adaptability: Open to change as part of continuous improvement. Learns from mistakes and identifies improvement opportunities. Actively seeks information in face of ambiguity PHYSICAL DEMAND Travel to multiple YNHHS facilities is necessary. YNHHS Requisition ID 179339