We are making travel effortless. Join us. Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller. That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that will make the future of travel effortless. We were part of Y Combinator S18's cohort and we are backed Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies. Something to consider when reading this job advert We know people engage with job adverts differently. Some will view it as a checklist that needs to be at 100% before applying; others will see 60% as good enough. If you think you have what it takes but don't necessarily meet all the requirements on the job description, please still get in touch. We'd love to have a chat, learn more about you and see if it could be a great fit. This role is remote, with working hours aligned to Eastern Standard Time (EST) in the United States. Candidates should be able to work primarily within EST business hours to support our customers and partners. What we're looking for in you - Ability to learn and clearly explain a technical product or concept - Strong written communication skills in English - Experience delivering high-quality customer support for a technical product, or transferable experience in a customer-facing role - Experience supporting business customers in a B2B environment, or willingness to develop this experience - A professional, approachable communication style and a genuine willingness to help others - Confidence communicating with a wide range of stakeholders across different roles and levels of experience - Curiosity and a problem-solving mindset - Familiarity with support tools such as Zendesk and Jira (or similar platforms) - Nice to have: experience in a customer support role within the travel industry What you'll be doing - Develop a strong understanding of Duffel’s products and share your knowledge with customers and internal teams - Respond to and, where needed, escalate technical support requests submitted via email or chat - Explain technical concepts clearly so customers can confidently use our products - Communicate with customers in a timely, professional, and clear manner to meet internal and customer service expectations - Create and maintain product support documentation to help customers find answers independently - Collaborate with Duffel’s technical teams and travel suppliers to resolve customer issues - Share common support trends and insights to help inform product improvements and future development What you can expect from us We’re dedicated to your personal growth. Our environment is comfortable physically, but also in that our ears are always open to any ideas, concerns and questions. We believe that everyone should have pride in their work, taking full ownership of it and its impact. That’s why everyone who joins Duffel owns a share of the company. We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that’s why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone – regardless of age, sex, disability, sexual orientation, race, religion or belief. *Please note that AI detection will be used on application questions Note to recruitment agencies Duffel does not accept speculative CV's from external parties. Any unsolicited CV's sent to us will be treated as property of Duffel, and any attached terms and conditions associated with these CV's will be null and void.

Location: Work from home (Pennsylvania) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No Job Summary: In a 24/7/365 environment, the Radiology Informatics Support Team members provides professional remote and customer-facing technical and operational support and solutions to customers within and outside of Radiology. Services include creation of imaging media, imaging record electronic transfer, electronic health record documentation and review, user technical support, problem documentation and resolution management, ticket routing & management, customer communication, radiology information system (RIS) and picture archiving and communication system (PACS) tier 1 support, project participation, RIS/PACS error resolution and basic archive corrections. Job Duties: - Assists to train new associates - Works with Supervisor participating, representing, and implementing department projects - Manages and promptly fulfills and facilitates imaging discs and electronic image sharing requests - Communicates with patients and external providers offices - Complies with all HIPAA guidelines for fulfilling standard, complex, and legal radiology requests - Excels in programs required for daily workflows and serves as a subject matter expert for Associates - Utilizes electronic health records to verify and document patient and radiology information - Utilizes multiple imaging platforms to import and export medical images - Coordinates with outside facilities to establish relationships for electronic transfers of images - Serves as a liaison to resolve unread studies - Works professionally to communicate between patients, providers, radiologists, technologists, and contracted teleradiology - Collaborates closely with Radiology Information System Analyst team and escalates issues for timely resolution - Monitors worklists and reports to ensure timely electronic validation of completion of imaging exams; follows up with technologists or radiologists as applicable - Sends basic level images to contracted teleradiology services for interpretation and monitors for completion of reports - Ensures strict adherence to established workflow to ensure required turnaround times and work productivity measures are met - Knowledge of Mediawriter hardware to successfully preform regulatory maintenance as scheduled Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Position Details: Education: High School Diploma or Equivalent (GED)- (Required) Experience: Minimum of 3 years-Related work experience (Required) Certification(s) and License(s): Skills: Computer Literacy, Computer Software Industry, Customer Service, Interpersonal Communication, Problem Solving, Radiology, Teamwork, Technical Skills, Working Independently OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. - KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. - EXCELLENCE: We treasure colleagues who humbly strive for excellence. - LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. - INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. - SAFETY: We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

Job Title: Customer Care Representative I/CCRI Reports to: Team Lead, Customer Care Location: Colorado Remote/Texas Remote/Arizona Remote The Role The Customer Care Representative I is a compassionate solution finder with excellent listening skills. The CCR I will support the customer care department by delivering an elevated customer service experience while providing problem-solving skills to resolve customers’ concerns. A strong candidate for the role is able to maintain a positive outlook while providing quick resolutions to meet customer’s needs. Your Impact The primary functions of this role, include but are not limited to: - Listening carefully to each customer with courtesy and patience - Troubleshooting and utilizing resources to come up with personalized solutions - Building customer relationships - earn their loyalty and trust by being kind and helpful Who You Are - Positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer, every time - Able to establish rapport with all kinds of people, listen attentively, and focus on the most important issues to help resolve customer concerns - An excellent communicator that is able to explain things in a way that is clear, concise and easy to understand - Open to feedback and personal growth especially in building interpersonal skills that enable you to work with people at all levels and foster a positive working environment - Organized and able to perform multiple tasks and adjust quickly in short timeframes with limited supervision We’d love to hear from people with - One or more years of customer contact handling utilizing both written and verbal communication preferred - Proficiency with technology and its function as a resource for solving problems - A proven track record of meeting KPI’s, Metrics and Goals - A working knowledge of Microsoft Office - The ability to work any assigned shift within Customer Care’s hours of operation - A flexible schedule and the ability to work overtime as needed What We'll Give You – - Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued. - Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future. - Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever. - Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras - Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development. - Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle. $18.85 - $21.65 The salary range posted reflects the estimated minimum and maximum target for new hire salaries for this role in: Broomfield, Colorado Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process. Equal Employment Opportunity Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all the other beautiful parts of your identity.

WHO WE ARE If you ask us, we’re the perfect mix of athletes, entrepreneurs, engineers, and creatives. Our diverse backgrounds and shared values are what help make Hydrow great. Our mission is not just to create an amazing fitness experience, but a beautiful human experience - one that’s honest, inclusive, and positive.. Hydrow is the Live Outdoor Reality (LOR)™ rowing machine that delivers on-water experiences at home with workouts led by world-class athletes. At Hydrow, you’ll have the chance to shape a company that is disrupting the fitness industry while creating engaging content unmatched in the marketplace today. Sound exciting? That’s because it is! Hydrow builds connected fitness equipment that combines high performance hardware, software, and immersive content to create a unique workout experience. Our newest strength product, LYQUID, is a connected strength platform built around a complex electromechanical system that combines motors, sensors, power electronics, and embedded software. As part of Hydrow’s customer experience team, you’ll support our members, dealers, and partners with day-to-day service needs. This role focuses on handling and following up on support cases, assisting with Tier 2 customer and technical inquiries via phone and email, and helping resolve issues in a timely, professional manner. You’ll also support basic administrative tasks like processing orders and keeping CRM records up to date, working closely with the broader team to ensure a smooth and positive customer experience. Please note this role is part-time only. IN THIS ROLE, YOU WILL - Answer and own the follow up on support cases. - Provide Tier 2 support for customer service and technical inquiries via phone & email - Troubleshoot and resolve escalated customer issues efficiently and professionally - Respond to commercial and dealer inquiries as well as end-consumers. - Process commercial orders accurately and manage related follow-up communications - Maintain detailed and accurate records in CRM systems REQUIREMENTS - Previous experience in customer service or support roles - Strong written and verbal communication skills - Comfort handling customer interactions via phone and email DESIRED EXPERIENCE WITH - Salesforce - Netsuite - Stripe - Shopify $17 - $17 an hour HOW WE WORK Authentic and Inclusive: We embrace each and every one of our differences and celebrate our diversity. We commit to fostering a space where everyone belongs and is heard. Nimble with Purpose: We are a fleet of speedy boats, instead of a barge. As pathfinders of positive change, we adapt our focus with ease when our purpose points us in a new direction Resilient Teammates: We support our Hydrow teammates and members through challenges: technical, personal, or unexpected waves. We overcome the present obstacle and persevere together. Hydrow is a community of innovators, risk-takers, and trailblazers who celebrate individual differences and recognize that unique perspectives make us stronger, smarter, and more successful. Hydrow actively seeks applicants who can bring a variety of experiences, perspectives, and backgrounds to the team. Hydrow provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sex, pregnancy, pregnancy-related condition, sexual orientation, marital status, religion, age, disability, qualified handicap, gender identity, results of genetic testing, military status, veteran status, or any other characteristic protected by applicable law. Our team values diversity in experience and backgrounds—we do our best work when we create space for different voices and perspectives. Whatever unique experiences or skill sets you bring, we look forward to learning from each other.