Job Title: Customer Care Representative I/CCRI Reports to: Team Lead, Customer Care Location: Colorado Remote/Texas Remote/Arizona Remote The Role The Customer Care Representative I is a compassionate solution finder with excellent listening skills. The CCR I will support the customer care department by delivering an elevated customer service experience while providing problem-solving skills to resolve customers’ concerns. A strong candidate for the role is able to maintain a positive outlook while providing quick resolutions to meet customer’s needs. Your Impact The primary functions of this role, include but are not limited to: - Listening carefully to each customer with courtesy and patience - Troubleshooting and utilizing resources to come up with personalized solutions - Building customer relationships - earn their loyalty and trust by being kind and helpful Who You Are - Positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer, every time - Able to establish rapport with all kinds of people, listen attentively, and focus on the most important issues to help resolve customer concerns - An excellent communicator that is able to explain things in a way that is clear, concise and easy to understand - Open to feedback and personal growth especially in building interpersonal skills that enable you to work with people at all levels and foster a positive working environment - Organized and able to perform multiple tasks and adjust quickly in short timeframes with limited supervision We’d love to hear from people with - One or more years of customer contact handling utilizing both written and verbal communication preferred - Proficiency with technology and its function as a resource for solving problems - A proven track record of meeting KPI’s, Metrics and Goals - A working knowledge of Microsoft Office - The ability to work any assigned shift within Customer Care’s hours of operation - A flexible schedule and the ability to work overtime as needed What We'll Give You – - Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued. - Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future. - Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever. - Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras - Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development. - Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle. $18.85 - $21.65 The salary range posted reflects the estimated minimum and maximum target for new hire salaries for this role in: Broomfield, Colorado Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process. Equal Employment Opportunity Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all the other beautiful parts of your identity.

WHO WE ARE If you ask us, we’re the perfect mix of athletes, entrepreneurs, engineers, and creatives. Our diverse backgrounds and shared values are what help make Hydrow great. Our mission is not just to create an amazing fitness experience, but a beautiful human experience - one that’s honest, inclusive, and positive.. Hydrow is the Live Outdoor Reality (LOR)™ rowing machine that delivers on-water experiences at home with workouts led by world-class athletes. At Hydrow, you’ll have the chance to shape a company that is disrupting the fitness industry while creating engaging content unmatched in the marketplace today. Sound exciting? That’s because it is! Hydrow builds connected fitness equipment that combines high performance hardware, software, and immersive content to create a unique workout experience. Our newest strength product, LYQUID, is a connected strength platform built around a complex electromechanical system that combines motors, sensors, power electronics, and embedded software. As part of Hydrow’s customer experience team, you’ll support our members, dealers, and partners with day-to-day service needs. This role focuses on handling and following up on support cases, assisting with Tier 2 customer and technical inquiries via phone and email, and helping resolve issues in a timely, professional manner. You’ll also support basic administrative tasks like processing orders and keeping CRM records up to date, working closely with the broader team to ensure a smooth and positive customer experience. Please note this role is part-time only. IN THIS ROLE, YOU WILL - Answer and own the follow up on support cases. - Provide Tier 2 support for customer service and technical inquiries via phone & email - Troubleshoot and resolve escalated customer issues efficiently and professionally - Respond to commercial and dealer inquiries as well as end-consumers. - Process commercial orders accurately and manage related follow-up communications - Maintain detailed and accurate records in CRM systems REQUIREMENTS - Previous experience in customer service or support roles - Strong written and verbal communication skills - Comfort handling customer interactions via phone and email DESIRED EXPERIENCE WITH - Salesforce - Netsuite - Stripe - Shopify $17 - $17 an hour HOW WE WORK Authentic and Inclusive: We embrace each and every one of our differences and celebrate our diversity. We commit to fostering a space where everyone belongs and is heard. Nimble with Purpose: We are a fleet of speedy boats, instead of a barge. As pathfinders of positive change, we adapt our focus with ease when our purpose points us in a new direction Resilient Teammates: We support our Hydrow teammates and members through challenges: technical, personal, or unexpected waves. We overcome the present obstacle and persevere together. Hydrow is a community of innovators, risk-takers, and trailblazers who celebrate individual differences and recognize that unique perspectives make us stronger, smarter, and more successful. Hydrow actively seeks applicants who can bring a variety of experiences, perspectives, and backgrounds to the team. Hydrow provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sex, pregnancy, pregnancy-related condition, sexual orientation, marital status, religion, age, disability, qualified handicap, gender identity, results of genetic testing, military status, veteran status, or any other characteristic protected by applicable law. Our team values diversity in experience and backgrounds—we do our best work when we create space for different voices and perspectives. Whatever unique experiences or skill sets you bring, we look forward to learning from each other.

Job DetailsJob Location: Work from Home - Richardson, TX 75082Position Type: Full TimeEducation Level: High SchoolSalary Range: $17.25 - $24.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Health CareCompany Overview National Partners in Healthcare (NPH) is a progressive healthcare company specializing in anesthesiology. We partner with physicians and health systems to deliver high quality care, aligning synergies and best practices to achieve superior outcomes. As a leader in the industry, we believe in developing a foundation of trust, transparency, and excellence in everything we do. The success of our company has created excellent career advancement opportunities that support a healthy work/life balance. Position Summary: The customer service representative is to promote favorable company relationships with patients, providers, and payers through prompt, accurate, and courteous resolution of telephone and written inquiries Essential Duties and Responsibilities: Answer incoming patient, insurance company and physician office telephone calls. Receives and responds to all patient inquiries and complaints that may pertain to all phases of operations including billing, claims, claim denials, payments, and collection activities. Records all customer contacts, including resolution or forwarding action taken to refer question to proper party. Whenever possible, resolves question directly so that patient receives prompt satisfaction. Explains account situation accurately in simple language so that patient can understand the explanation and how it applies to the particular question. Responds promptly to all written inquiries or notifies patient if there will be a delay in obtaining a final resolution to the problem. Takes note of recurring questions or problems that may be resolved or alleviated by changes in policy or procedures. Attends in-service training to improve skills and to keep abreast of changes in contracts and procedures. Identifies and communicates complaint patterns to management team. Maintains strictest confidentiality. Document all actions in the system notes. Demonstrate a positive attitude and serve others with personal service 100% of the time. Use the phone in a responsible, courteous and professional manner; keeping personal phone calls to a minimum. Meet Customer satisfaction standards set forth by management Meet Productivity/Performance standards as set forth by management. Adhere to all company policies and procedures. Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems. Non-Essential Duties and Responsibilities: Perform other duties as assigned. QualificationsEducation/Licensing/Certification: High-school graduate or equivalent. Associate degree in business administration or related field of study is preferred. Experience: Two years of collection experience preferred or equivalent combination of education and experience will be considered. Prefer experience in a health care organization. Knowledge and Skills: Excellent verbal and written language skills to answer customer concerns in simple, understandable language. Proficiency with math skills - (i.e., skill in calculation of charges, payments and adjustments) Knowledge of insurance processing, guidelines and general laws related to all payers Must be able to establish proficiency in using the IDX practice management system Excellent customer service skills Ability to multi-task effectively Data entry skills Basic knowledge of CPT, ICD-9 and ASA codes Sound problem solving skills & decision making ability Strong analytical skills Skill in gathering and reporting information from multiple sources, (IDX, internet, electronic records) Must have a pleasant disposition and high tolerance level. Must display a positive “teamwork” attitude and strong interpersonal skills Ability to work effectively and independently with staff, physicians and external customers with limited supervision Ability to maintain confidentiality Ability to read, write, and speak English Willingness and ability to follow direction and/or company policy as directed by management.

• Provide knowledgeable answers to customer inquiries regarding policy coverage, deductibles, billing, claims, and general account details. • Handle complex customer requests, including policy changes, payment processing, updating payment methods, adjusting due dates, managing pay plans, and assisting with portal resets or website navigation. • Investigate and resolve customer concerns, working with internal and external parties (agents, mortgage companies, vendors) to address policy issues or system defects impacting billing or coverage. • Ensure accurate documentation of policies, maintain customer privacy according to security guidelines, and support system navigation for customers and agents using Mercury systems and portals. • Address escalated concerns related to rate increases, policy changes, and other complex issues. • Perform other assigned functions as needed.