WHO WE ARE If you ask us, we’re the perfect mix of athletes, entrepreneurs, engineers, and creatives. Our diverse backgrounds and shared values are what help make Hydrow great. Our mission is not just to create an amazing fitness experience, but a beautiful human experience - one that’s honest, inclusive, and positive.. Hydrow is the Live Outdoor Reality (LOR)™ rowing machine that delivers on-water experiences at home with workouts led by world-class athletes. At Hydrow, you’ll have the chance to shape a company that is disrupting the fitness industry while creating engaging content unmatched in the marketplace today. Sound exciting? That’s because it is! Hydrow builds connected fitness equipment that combines high performance hardware, software, and immersive content to create a unique workout experience. Our newest strength product, LYQUID, is a connected strength platform built around a complex electromechanical system that combines motors, sensors, power electronics, and embedded software. As part of Hydrow’s customer experience team, you’ll support our members, dealers, and partners with day-to-day service needs. This role focuses on handling and following up on support cases, assisting with Tier 2 customer and technical inquiries via phone and email, and helping resolve issues in a timely, professional manner. You’ll also support basic administrative tasks like processing orders and keeping CRM records up to date, working closely with the broader team to ensure a smooth and positive customer experience. Please note this role is part-time only. IN THIS ROLE, YOU WILL - Answer and own the follow up on support cases. - Provide Tier 2 support for customer service and technical inquiries via phone & email - Troubleshoot and resolve escalated customer issues efficiently and professionally - Respond to commercial and dealer inquiries as well as end-consumers. - Process commercial orders accurately and manage related follow-up communications - Maintain detailed and accurate records in CRM systems REQUIREMENTS - Previous experience in customer service or support roles - Strong written and verbal communication skills - Comfort handling customer interactions via phone and email DESIRED EXPERIENCE WITH - Salesforce - Netsuite - Stripe - Shopify $17 - $17 an hour HOW WE WORK Authentic and Inclusive: We embrace each and every one of our differences and celebrate our diversity. We commit to fostering a space where everyone belongs and is heard. Nimble with Purpose: We are a fleet of speedy boats, instead of a barge. As pathfinders of positive change, we adapt our focus with ease when our purpose points us in a new direction Resilient Teammates: We support our Hydrow teammates and members through challenges: technical, personal, or unexpected waves. We overcome the present obstacle and persevere together. Hydrow is a community of innovators, risk-takers, and trailblazers who celebrate individual differences and recognize that unique perspectives make us stronger, smarter, and more successful. Hydrow actively seeks applicants who can bring a variety of experiences, perspectives, and backgrounds to the team. Hydrow provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sex, pregnancy, pregnancy-related condition, sexual orientation, marital status, religion, age, disability, qualified handicap, gender identity, results of genetic testing, military status, veteran status, or any other characteristic protected by applicable law. Our team values diversity in experience and backgrounds—we do our best work when we create space for different voices and perspectives. Whatever unique experiences or skill sets you bring, we look forward to learning from each other.

Job DetailsJob Location: Work from Home - Richardson, TX 75082Position Type: Full TimeEducation Level: High SchoolSalary Range: $17.25 - $24.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Health CareCompany Overview National Partners in Healthcare (NPH) is a progressive healthcare company specializing in anesthesiology. We partner with physicians and health systems to deliver high quality care, aligning synergies and best practices to achieve superior outcomes. As a leader in the industry, we believe in developing a foundation of trust, transparency, and excellence in everything we do. The success of our company has created excellent career advancement opportunities that support a healthy work/life balance. Position Summary: The customer service representative is to promote favorable company relationships with patients, providers, and payers through prompt, accurate, and courteous resolution of telephone and written inquiries Essential Duties and Responsibilities: Answer incoming patient, insurance company and physician office telephone calls. Receives and responds to all patient inquiries and complaints that may pertain to all phases of operations including billing, claims, claim denials, payments, and collection activities. Records all customer contacts, including resolution or forwarding action taken to refer question to proper party. Whenever possible, resolves question directly so that patient receives prompt satisfaction. Explains account situation accurately in simple language so that patient can understand the explanation and how it applies to the particular question. Responds promptly to all written inquiries or notifies patient if there will be a delay in obtaining a final resolution to the problem. Takes note of recurring questions or problems that may be resolved or alleviated by changes in policy or procedures. Attends in-service training to improve skills and to keep abreast of changes in contracts and procedures. Identifies and communicates complaint patterns to management team. Maintains strictest confidentiality. Document all actions in the system notes. Demonstrate a positive attitude and serve others with personal service 100% of the time. Use the phone in a responsible, courteous and professional manner; keeping personal phone calls to a minimum. Meet Customer satisfaction standards set forth by management Meet Productivity/Performance standards as set forth by management. Adhere to all company policies and procedures. Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems. Non-Essential Duties and Responsibilities: Perform other duties as assigned. QualificationsEducation/Licensing/Certification: High-school graduate or equivalent. Associate degree in business administration or related field of study is preferred. Experience: Two years of collection experience preferred or equivalent combination of education and experience will be considered. Prefer experience in a health care organization. Knowledge and Skills: Excellent verbal and written language skills to answer customer concerns in simple, understandable language. Proficiency with math skills - (i.e., skill in calculation of charges, payments and adjustments) Knowledge of insurance processing, guidelines and general laws related to all payers Must be able to establish proficiency in using the IDX practice management system Excellent customer service skills Ability to multi-task effectively Data entry skills Basic knowledge of CPT, ICD-9 and ASA codes Sound problem solving skills & decision making ability Strong analytical skills Skill in gathering and reporting information from multiple sources, (IDX, internet, electronic records) Must have a pleasant disposition and high tolerance level. Must display a positive “teamwork” attitude and strong interpersonal skills Ability to work effectively and independently with staff, physicians and external customers with limited supervision Ability to maintain confidentiality Ability to read, write, and speak English Willingness and ability to follow direction and/or company policy as directed by management.

• Provide knowledgeable answers to customer inquiries regarding policy coverage, deductibles, billing, claims, and general account details. • Handle complex customer requests, including policy changes, payment processing, updating payment methods, adjusting due dates, managing pay plans, and assisting with portal resets or website navigation. • Investigate and resolve customer concerns, working with internal and external parties (agents, mortgage companies, vendors) to address policy issues or system defects impacting billing or coverage. • Ensure accurate documentation of policies, maintain customer privacy according to security guidelines, and support system navigation for customers and agents using Mercury systems and portals. • Address escalated concerns related to rate increases, policy changes, and other complex issues. • Perform other assigned functions as needed.

The Customer Support Resolution Specialist provides exceptional support to customers and internal agents by resolving escalated issues with empathy, accuracy, and professionalism. This role focuses on identifying concerns, determining effective solutions, and ensuring timely follow-through to reinforce customer loyalty. Specialists are expected to de-escalate interactions, coach advocates, and serve as subject-matter experts within a fast-paced support environment. This training class will begin on June 1st, 2026 and we are open to remote locations. This position operates in a customer contact-center environment and requires consistent communication—written, verbal, and phone-based—with both internal and external stakeholders. What You’ll Bring to Bob’s At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by strong customer-focused behaviors, problem-solving skills, coaching ability, and the capacity to thrive in a dynamic and fast-paced environment. Key Skills for Success Core Competencies & Expertise - Issue Resolution & Escalation Handling - Troubleshoots complex customer concerns and identifies the best course of action. - Manages escalated inquiries with a high degree of accuracy and professionalism. - Communication Excellence - Strong written and verbal communication skills. - Exceptional active listening skills to fully understand concerns. - Skilled in de-escalation and empathetic dialogue. - Customer Experience Focus - Builds rapport quickly with customers and agents. - Maintains a patient and customer-centric attitude throughout interactions. - Demonstrates adaptability and flexibility in dynamic scenarios. - Operational & Technical Proficiency - Proficient with computers and call-center phone systems, including multi-line platforms. - Strong time management and organizational skills. - Ability to coach and develop customer advocates during live inquiries. - Cross-Functional Collaboration - Partners effectively with other Customer Support team members and cross-functional departments. - Builds strong relationships with external partners, including vendors and media agencies. - Provides support for department leadership and contributes to a positive team culture. Preferred Competencies & Skills - Expert-level troubleshooting skills. - Strong interpersonal and relationship-building ability. - Ability to juggle multiple priorities with composure. - Demonstrated ability to “roll up your sleeves” and take initiative in a fast-paced environment. Who We Are At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with 200+ stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success Benefits & Perks - Competitive Medical, Dental, and Vision Insurance - Generous paid time off including vacation, personal days, holidays, sick time, and your birthday! - 401(k) Profit Sharing Plan with a generous company match - Pet Insurance & employer-paid Life Insurance options - Tuition reimbursement, on-demand learning & career progression - Employee discount from Day 1 + exclusive partner discounts - And so much more! Minimum Qualifications - Experience: Minimum of 3 years in a customer support or escalation-resolution role. - Education: High School Diploma or equivalent required. - Strengths: - Self-motivated and able to prioritize in a fast-moving environment. - Detail-oriented with high accuracy in written documentation. - Strong organizational skills and ability to manage multiple priorities. - Customer-centric mindset with commitment to delivering a world-class experience. Physical Demands - Prolonged periods of computer and phone use. - Ability to work in a fast-paced contact-center environment. - Occasional requirement to support special projects or department needs. Diversity Is a Core Value at Bob’s Bob’s Discount Furniture is committed to fostering a diverse and inclusive workplace. We value and respect each person’s unique background and experiences. We provide equal employment opportunities for all employees and applicants and maintain a workplace free from discrimination or harassment. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: $20+/hour based on experience level It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.